Data Engineer

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

About Primathon: Job Description:

As a Quality Assurance Engineer at Primathon, you will play a pivotal role in ensuring the quality and reliability of our software products. You will be responsible for creating and implementing test strategies, conducting both manual and automated testing, and collaborating with cross-functional teams to maintain the highest standard of software quality.

Key Responsibilities:

• Collaborate with development and product teams to understand project requirements and design comprehensive test plans.
• Develop and execute test cases, both manual and automated, to ensure the quality of web applications, mobile apps, and APIs.
• Utilize Selenium automation for web application testing, including regression testing and test suite maintenance.
• Implement API automation testing, focusing on functionality, performance, and security.
• Perform load testing to identify system bottlenecks and ensure optimal application
• performance.
• Identify and report software defects with clear and concise documentation.
• Work closely with developers to troubleshoot issues and verify bug fixes.
• Continuously improve testing processes and methodologies.
• Participate in the review and analysis of user stories and software requirements.
• Provide timely and detailed test reports to project stakeholders.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• 3+ years of experience as a Quality Assurance Engineer in a software development environment.
• Proficiency in Selenium automation for web application testing.
• Strong experience with API automation testing.
• Hands-on experience with load testing tools and methodologies.
• Solid background in manual testing techniques and methodologies.
• Excellent communication and written skills for effective collaboration with cross-functional teams.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proven ability to work in an Agile/Scrum development environment.
• ISTQB or similar certification is a plus.

We are on a hunt for enthusiastic campus ambassadors  who can be the representative of our products and services on their college campus and make our presence felt.

Skills Required

• Strong Interpersonal Skills
• Strong Self Motivation
• Fluency in English
• Convincing Ability

Roles and Responsibilities

• Becoming the on-campus brand spokesperson for Spacenos
• Creating awareness about all our products and services..
• Acting as an influencer and the go-to person for information on our products.
• Organizing Whatsapp group discussion within the college
• Conducting college events and seminars to grow our presence. 

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

Roles & Responsibilities

• Devise creative and engaging social media strategies following the design thinking process.

• Build user personas to create understanding and empathy with target audience.

• Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram and YouTube.

• Craft engaging multimedia content across multiple social media platforms.

•  Build key relationships with influencers across social media platforms.

•  Manage social media communities by responding to social media posts and developing discussions.

•  Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.

• Research and assess the latest trends and techniques to find new and better ways of measuring social media activities.

•  Analyze competitor activities.

•  Set targets to increase brand awareness and customer engagement.

Key Skills:

Digital Marketing, Social Media Ads Campaign Management, Social Media Marketing (SMM), SEO, Marketing Strategy, Content Strategy, Search Engine Marketing (SEM), Content Marketing, MS Office

We are looking for a Developer who is proficient with Node and has at least 1-3 years of relevant experience. Your primary role will be on developing microservices, while ensuring good coding practices and architecture. You will have end to end ownership of the services you develop, to ensure it is robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, and quality product is important.

Roles and Responsibilities

• Integrating and maintaining Node micro services
• Proficient in RESTful APIs and API communications, especially to consume data from and/or push data into MongoDB for Web and mobile applications
• Proficient on modeling applications on NOSQL databases(preferably MongoDB)

Desired Candidate Profile

• Strong coding experience in Node JS.
• Should have experience with microservice architecture
• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement

Nice to have:

• Some experience with queues like like Redis,SQS,etc
• Experience with cloud solutions like Lambda, Docker etc
• Experience in DevOps and related practices to improve development lifecycle, continuous delivery with high quality is an advantage.
• Deploy server/related components to staging, live environments.
• Some exposure to React Frontend implementation, deeper JS skills

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project related work and other requirements
• Coordinate with other software professionals and developers

Job Type: Full-time

CTC Offering : 3.6L PA to 6L PA

Job Location: Remote for 6-9 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

• Minimum 1.5 to 2 year of experience in Web & Backend Development using Python with experience in some form of Machine Learning ML Algorithms

Overview

We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

KRAs includes:

1. Understanding the scope of work

2. Understanding and adopting the current internal development workflow and processes

3. Understanding client requirements as communicated by the project manager

4. Arriving on timelines for projects, either independently or as a part of a team

5. Executing projects either independently or as a part of a team

6. Developing products and projects using Python

7. Writing code to collect and mathematically analyse large volumes of data.

8. Creating backend modules in Python by building or reutilizing existing modules in a manner so as to

provide optimal deliveries on time

9. Writing Scalable, maintainable code

10. Building secured REST APIs

11. Setting up batch task processing environments using Celery

12. Unit testing prepared modules

13. Bug fixing issues as reported by the QA team

14. Optimization and performance tuning of code

Bonus but not mandatory

1. Nodejs

2. Redis

3. PHP

4. CI/CD

5. AWS

Long Term Contract Job

Senior Frontend Developer 

About us

We are founded in 2007. Our mission is to develop a diverse portfolio of technologies, products, and services,that gives all people equal access to unbiased data and information. We believe that through this access people can empower and protect themselves in today’s
ever-changing world, filled with fake news, deception, and a lack of transparency.

About the Job

We are looking for a Sr. Front End Developer to join our growing team. Your
experience here will give you the opportunity to improve the fundamentals and learn about the
top notch technologies in front end development. If you are someone who is passionate about
building stellar user experiences and great products through elegant code this would be the job for you. You will play a key role in translating our customers and company needs into appealing and functional web pages while proving your ideas with testing.

What You Will Get to Do

1. Work with your team to improve our conversion rates by coding out variations for A/B testing
2. Build better user experiences
3. Rigorously educate yourself with the latest development techniques and best practices
4. Proactively anticipate issues and develop solutions
5. Clearly communicate solutions to team members both verbally and in written documentation
6. Implement new digital technologies or development techniques that help to meetbusiness objectives
7. Look at existing practices and use your experience to help build better practices when necessary
8. Work with our tech leads to decide what long term initiatives we should take on and then motivate others to embrace these initiative

1. 4+ years of front-end development experience
2. Experience with responsive web design and the ability to deliver outstanding functionality to the range of client devices from desktops and laptops to mobile platforms
3.  Familiarity with at least one JavaScript framework (MVW) and know when to do without one when necessary
4. Understanding of HTTP and how clients interact with a web server
5. Solid understanding of best practices. You read the YDKJS books.
6. Capable of coding in ES5 and ES6 and understand the difference between them
7. Up-to-date on HTML5 and CSS3 features
8. Passionate about supporting all browsers, including IE11+
9. Practical experience in design techniques for web UI applications
10. Demonstrated ability to roll up sleeves to develop and implement new features and functionality
11.  Possess an excellent understanding of creative tools in order to develop leading-edge web pages with interesting and innovative client-side capabilities
12.  Be independently driven and resourceful to deliver results with minimal direction
13. Have an entrepreneurial spirit with a drive to contribute new ideas for future development
14. Have the ability to deliver what is required but at the same time, look at code objectively to see areas of improvement
15. Have the ability to work with UX and technical teams to get things done
16. Have the ability to handle multiple, competing priorities in a fast-paced environment
17. Have excellent verbal and written communication skills

1. Experience working in an agile development environment
2. Experience with running experiments
3. Experience in trying out modern frameworks and executing on migration plan

1. You know how to polyfill features that aren't cross browser friendly.
2. You understand same-origin policy and cross-origin resource sharing.
3. You understand prototypal inheritance vs classical inheritance.