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Customer Support Specialist (Female Applicants Only)
Customer Support Specialist (Female Applicants Only)
StarApps Studio's logo

Customer Support Specialist (Female Applicants Only)

Shreya Pillai's profile picture
Posted by Shreya Pillai
1 - 3 yrs
₹5L - ₹10L / yr
Pune
Skills
skill iconHTML/CSS
Customer Service
Customer Support
English Proficiency
Technical Writing
Technical support
Customer Success
Effective communication

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About StarApps Studio

Founded :
2016
Type
Size
Stage :
Profitable
About

Building software to help e-commerce businesses sell better


Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.


Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.


We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.


As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!

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Tech Stack
skill iconReact.js
skill iconRuby on Rails (ROR)
SQL
skill iconAmazon Web Services (AWS)
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We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.

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Enhance your Shopify Variants with Swatch King, featuring Color Swatch Slider, Variants with price, Variant Image Swatch, Dropdown, Hide Out of Stock Variants, Confirm Size Selection, etc.
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Our apps are completely risk-free to try, they don't make any changes to your theme and come with a free trial period. These apps support all the themes and can be customized for your needs.
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Show different product information of the selected variant like size chart info, color details, care instructions, technical details, etc
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Change Product Title (Product Name) based on selected variant options. Clearly specify which variant the customer has selected & help them make confident decisions.
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Subodh Popalwar

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