Customer Support Associate

at Cyberium

DP
Posted by Divya Bajpai
icon
Pune
icon
0 - 2 yrs
icon
₹2L - ₹4L / yr
icon
Full time
Skills
Customer Service
Customer Support
virtual Assistance
Responsibilities

 

  • Directly impact revenue generation Advise Leads about the service through structured discussions.
  • Understand Leads profiles & problems to explain the benefits of our services.
  • Hand-holding the patients throughout their journey.
  • Build good working relationships & connect with the patients through the entire process
  • Research the market and related products
  • Ensuring the targets are met.

 

Requirements

 

  • Any Graduate
  • 2 - 4 Years of experience in B2C sales or similar sales
  • Strong communication & convincing skills
  • Open to work with a growing startup
  • A positive, confident and determined approach

 

Read more

About Cyberium

Founded
2019
Type
Products & Services
Size
20-100
Stage
Bootstrapped
About

Cyberium is a low code app builder for enterprises, governments, and businesses with blockchain capabilities. We provide a unified platform for both frontend and backend development using drag and drop design(WYSWIG), build & deployment. Our customers reach the market faster, respond rapidly to changes, and stay relevant to customer needs in the ever-dynamic markets. With embedded blockchain, it helps customers to manage end-to-end business tokenization for embedded finance, plug & play fintech, business NFT management, post-border integration, multi-organization collaboratives among many other leading solutions and services for transaction excellence.

Read more
Connect with the team
icon
Rahul Potdar
icon
Cyberium Infotect
Company social profiles
icon
icon
icon
icon
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Information Technology & Services
Agency job
via Qrata by Rayal Rajan
icon
Mumbai, Navi Mumbai, Pune, pune
icon
4 - 9 yrs
icon
₹10L - ₹20L / yr
Workday
Customer Support
Problem solving
JD for HCM Functional Consultant

3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience

Key responsibilities

  • Support with design/requirements workshops
  • Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
  • Confident in configuring workday with the ability to reference Workday Community for clarity
  • Ability to create effort estimates based on requirements
  • Excellent problem solver
  • Wants to master additional modules of Workday
  • Support and mentor junior resource based in Portugal/UK
  • Achieve a high level of utilisation
  • Be consultative in their customer approach
Read more
icon
Remote only
icon
2 - 6 yrs
icon
Best in industry
NOC
Zabbix
Dynatrace
Kibana
Monitoring
+6 more

Intuitive cloud (www.intuitive.cloud) is one of the fastest growing top-tier Cloud Solutions and SDx Engineering solution and service company supporting 80+ Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is a recognized professional and manage service partner for core superpowers in cloud(public/ Hybrid), security, GRC, DevSecOps, SRE, Application modernization/ containers/ K8 -as-a- service and cloud application delivery


Experience managing, supporting and deploying network infrastructures
􏰀 Strong ability to diagnose server or network alerts, events or issues
􏰀 Understanding of common information architecture framework
􏰀 Perform proactive monitoring and alerting with using ticketing platform and reporting
􏰀 Ability to perform software upgrades, server and 3rd party application patches, etc.
􏰀 Perform health-check and proactive maintenance of all the infrastructure devices
􏰀 Good time management and organizational skills
􏰀 Ability to handle multiple concurrent tasks and projects with minimal supervision
􏰀 Knowledge of project management methodologies and techniques
􏰀 Good verbal as well as written communication skills
􏰀 Ability to work in a flexible schedule for Rotational 12hrs shift (as per roaster)
􏰀 Previous customer service or helpdesk experience preferred

 

Read more
BPO JOBS
Agency job
via Stratify Consultants by Sonali Kandari
icon
Mumbai
icon
1 - 3 yrs
icon
₹1L - ₹2.5L / yr
Sales
Customer Service
US Shift
Hiring for Lead Generation Executive 
Thane Location 
Freshers can also apply
Salary + Incentives
US Shift
MON FRIDAY Working 
Sat - Sun fix off
Read more
icon
Remote only
icon
1 - 2 yrs
icon
₹3L - ₹4L / yr
Customer Success
Customer Support

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

 

On the SUPPORT side, you’ll be doing things like… (80% of your day)

 

  • Helping customers and potential customers on LIVE Chat (we use Intercom)
  • Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
  • Manage customer success pipeline (we use Hubspot)
  • Relaying bugs to our development team to get taken care of (we use Jira)
  • Creating user stories around customers wants, needs, issues (Asana)
  • Using Stripe to process payments, refunds, and all things billing
  • Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
  • Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
  • Create videos and animated gif's that show people how to DO things (people love walk-throughs)

 

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

 

  • Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
  • Create surveys and google forms to gain feedback from current customers
  • Reach out to “likely to churn” customers to help them get value from Salesmsg
  • Engage with canceling customers and design a system for tracking for later followup.
  • Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
  • Onboard new customers
Read more
icon
Remote only
icon
2 - 8 yrs
icon
₹4L - ₹8L / yr
Lead management
Executive support
Office administration
Front office
Customer Service
+16 more

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on! 

What is Wishup? 

Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. It was founded in 2015 by IITM & IIMA alumni and has got the support of marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric in its journey to be the biggest all remote company in the world. 

In short, we pioneered remote working when very few believed in the concept and now we are leading the way for the entire world to see! 

Job Profile: 

- An Online Business Manager at Wishup is a remote full-time employee that works for and is trained by Wishup, and is deployed to engage with one or more US-based clients. - The role is remote and full-time (not a freelancing assignment) 

- The role would require working in the US time zone 

What’s in it for you? 

- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas 

- No hassle of US visa application; since it’s remote working 

- Constant upskilling to maintain market relevance: We provide up to 2 weeks of training during onboarding in all the latest industry tools and practices 

- Stable full-time remote job in a company that has been fully remote for over 5 years: work from home (or anywhere), forever! 

- Scope of rapid growth based on bi-annual appraisals 

- A healthy work-life balance 

Roles & Responsibilities: 

As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks: 

- Project Management 

- Ecommerce Assistance (Amazon Seller/Shopify) 

- Advanced Excel and MIS Reporting 

- CRM and Lead Management 

- Online Research 

- Lead Generation 

- Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.) 

You're a great fit if you have: 

- At least 2 years of full-time employment experience

- A stable career employment track record 

- Impeccable written and spoken English 

- An aptitude for mathematics and logic 

- A solid experience in resolving work-conflict situations 

The commitment to a long-term association is highly expected from the candidate. Also, since this is a remote position, you must be self-driven and organized

Job Prerequisites: 

- High-speed internet connection 

- Laptop with an integrated camera and a pair of headphones 

- Distraction-free workspace with zero external interference 

- Ability to work in US time zones 

Work Shift (either of the following may be allocated): 

Mon-Fri, 6:30 p.m. - 3:30 a.m. IST 

Mon-Fri, 9:30 p.m. - 6:30 a.m. IST 

Company Reviews: 

https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=e Ng

Social Media Links: 

LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/company/wishup-services/

Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/wishupnow/

Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow

Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/wishupnow/ 

Training at Wishup: 

https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?v=6Uolgas0Uj4

Life at Wishup: 

https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?v=qHPMod_jzmA

Read more
icon
Bengaluru (Bangalore)
icon
1 - 5 yrs
icon
₹6L - ₹9L / yr
Communication Skills
Customer Support
Technical support
Wordpress
HTML/CSS
+5 more
Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM)


We're looking for a Customer support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years.


We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B.


This role is ideal for someone who is consultative by nature and passionate about customer happiness.


Responsibilities


1) Provide high-quality technical support over email and chat primarily to our customers across the Globe

2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support

3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.

4) Keeping our Help/FAQ sections up to date.

5) Work with our engineering team to help them understand customer problems, reproduce them and fix them.

6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements


Requirements

1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL)

2) You must be great at understanding and be analyzing problems

3) You must have at least 1-year experience with customer support for a business/enterprise tool

4) You must be willing to work in the provided timings IST 7-8 AM - 5 AM)

5) You should have excellent spoken and written English communication skills

6) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ.

7) An engineering/technical degree would be considered a strong advantage


Apply with


Your resume

Your current CTC and expected CTC.
Read more
icon
Hanamkonda
icon
0.6 - 2 yrs
icon
₹1L - ₹2L / yr
Customer Support
Telesales
Front office
Operations
Customer Service
+2 more
Kakatiya Solutions is Looking For a " Operations Executive/Customer Care Executive  (Telecaller)" with a minimum "6months to 2 years " of experience. 
Required a Female customer care executive for a Software company for explaining Software Products.
Addressing clients uncertainties, grievances, and suggestions on time.
Gathering the data from the clients and sending to the Designing & Development Team
Proven experience as telesales representative or other sales/customer service role
Good knowledge of relevant computer programs and telephone systems
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejectionCool-tempered and able to handle rejection
Read more
DP
Posted by SAMEERAA FATHIMA
icon
Remote, Qatar
icon
1 - 2 yrs
icon
₹2L - ₹3L / yr
Customer Support
Supervisory management
Sales presentations
Wanted Supervisor for super market in Qatar.experience is required.Salary is based on the experience.Immediately contact us.Dont miss this opportunity.
Read more
icon
Noida, NCR (Delhi | Gurgaon | Noida)
icon
0 - 3 yrs
icon
₹2L - ₹4L / yr
Communication Skills
Customer Support
Telecommunications
Self motivated
Attention to detail
Job Description: We are urgently looking for a new member to our Service Team in Noida office Responsibilities and Duties: - Receiving calls from our customers and collecting data on their queries - Using CRM for keeping data - Support to Service Team in all customer care questions - Collecting feedback about our services Skills required: - Good communication skills - Fluent Hindi and English - Attention to details - Self-motivation - Desire to grow with the company What we offer: - Work in a friendly atmosphere of Startup - Learning opportunities: we have international team with more than 15 years experience - Professional growth and challenging tasks - New office walking distance from the metro - Team of young and ambitious professionals - Chai/coffee at the office Job Type: Full-time About company: Our company designs and develops websites for brides and grooms all over the world. We have more than 15 years of experience in this market. Our projects are well-known in Russia, Thailand and other countries. Now we are developing our Indian project Wedding.net This website is useful for all customers who are planning wedding functions and other social events all over India. Wedding.net has the most full and various information. Our content-team is searching for a new information (venues and wedding vendors) and download it to the website regularly. Also vendors download new photos and information in their portfolio on the website by themselves. We have the most detailed catalogues (13 000+ venues and 45 000+ vendors are enlisted all over India). Because of a huge amount of unique and useful content Wedding.net is shown on the TOP positions in Google search. It is very easy to find us for all target visitors. We are sure, that search in Internet should be the most quick and easy way, that is why we give our users high-quality content and opportunity to contact vendors immediately without any registration form and time lag. We are looking for people who are interested in challenging job and are ready to grow together with the company.
Read more
DP
Posted by Sudarsan Metla
icon
Bengaluru (Bangalore)
icon
1 - 3 yrs
icon
₹2L - ₹4L / yr
Customer Support
Communication Skills
Operations management
Logistics management
Operations
The candidate will look into the end-to-end order cycle to provide customers with transparency in the order process: Responsibilities 1. ORM - Check and attend to customer queries on online platforms such as Facebook, Instagram etc. 2. Receive calls and be able to appraise customers on status of orders and execute special requests 3. Candidate must be have fluent communication skills in English and Hindi 4. Liaise with sellers and courier partners to ensure products are dispatched in a timely manner 5. Respond to customer queries through emails to ensure customer experience is unhindered 6. Liaise with sellers in order to provide packaging material 7. Perform reconciliation to ensure customer orders don’t get cancelled 8. Perform refunds and related processes as per customer request or business inability to deliver product
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Cyberium?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort