16 Customer Service Jobs in Pune | Customer Service Job openings in Pune

We're Hiring For

Role: Fashion Consultant

Location: Pune

Experience: 2+ Years

Employment: Full-time / On-site

Industry: Fashion / Retail / Lifestyle

About the Role

We are looking for a confident and customer-focused Fashion Consultant to join our team in Pune. The role involves understanding customer preferences, providing personalized fashion recommendations, delivering an exceptional in-store experience, and contributing to sales through effective styling, upselling, and relationship building.

Key Responsibilities

• Assist customers in selecting outfits and products based on their preferences, requirements and occasions.
• Provide personalized fashion and styling recommendations.
• Build strong customer relationships and ensure a premium shopping experience.
• Drive sales through upselling and cross-selling.
• Maintain strong product and fashion knowledge.
• Achieve individual and store-level sales targets.
• Manage customer queries and provide effective solutions.
• Maintain visual merchandising and overall store presentation as required.

What We're Looking For

• Experience in fashion retail, premium/luxury retail, styling, personal shopping or a similar customer-facing role.
• Strong communication and interpersonal skills.
• Good understanding of fashion, styling and current trends.
• Customer-oriented with a strong sales mindset.
• Presentable, confident and comfortable interacting with premium customers.
• Ability to work in a fast-paced retail environment.

Location: Pune

Work Mode: Work from Office / Store

Work Schedule: 6 Days Working | 1 Rotational Week Off | Saturday & Sunday Working | Rotational Day Shifts

Job Summary

We are looking for a Fashion Consultant to provide personalized styling and fashion advice to customers, understand their requirements, and drive sales by recommending suitable products and looks.

Key Responsibilities

Assist customers in selecting outfits based on their preferences, body type, occasion, and budget.

Provide personalized fashion and styling consultations.

Understand current fashion trends and product collections.

Achieve individual and store sales targets.

Build strong relationships with customers and ensure a premium shopping experience.

Suggest outfit combinations, accessories, and complete looks.

Maintain knowledge of fabrics, fits, colors, and styling techniques.

Handle customer queries and provide excellent after-sales service.

Maintain visual merchandising and presentation standards.

Coordinate with the store/team to ensure smooth day-to-day operations.

Requirements

1–3 years of experience in fashion retail, styling, personal shopping, or luxury retail.

Strong knowledge of fashion trends and styling.

Excellent communication and interpersonal skills.

Customer-oriented with strong sales ability.

Good presentation and grooming.

Ability to understand customer preferences and recommend suitable products.

Qualification in Fashion Design / Fashion Styling / Retail Management is preferred

About Us:

Boongg.com is one of Pune’s leading bike and car rental platforms, offering affordable, flexible, and reliable mobility solutions. With a strong presence across multiple locations, we are expanding our team to provide an even better customer experience.

Role Overview:

We are looking for a motivated and customer-focused Store Manager to join our Boongg branch. The ideal candidate should be proactive, well-spoken, and managing customer Calls and query online as well offline.

Job Responsibilities:

• Make outbound calls to potential leads provided by the company.
• 
  
• Follow up regularly with interested leads to convert them into clients.
• 
  
• Handle phone calls and messages professionally and ensure every message is checked and responded to the same day.
• 
  
• Maintain accurate records of all calls, lead responses, and follow-up status in the system.
• 
  
• Connect clients to the relevant department as per their requirements.
• 
  
• Achieve daily and weekly targets for calls, follow-ups, and conversions.
• 
  
• Maintain a positive, polite, and professional tone in all interactions.

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Selected intern's day-to-day responsibilities include:

1. Provide a delightful renting experience to customers

2. Help maximize sales at all opportunities and provides a friendly and welcoming environment

3. Achieve individual/team sales targets

4. Communicate effectively with customers to determine needs

5. Demonstrate ways to increase store productivity

6. Apply sales transaction knowledge to process routine discounts, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations

7. Participate in all merchandising activities including, but not limited to daily stock maintenance, product transfers, and floor changeovers

8. Maintain a professional and personal appearance consistent with established guidelines

9. Actively support securing company assets through effective loss prevention in compliance with company policies and procedures

10. Accurately enters customer and product information into company backend tools on a day to day basis

11. Ensure ease of customer shopping experience by maintaining replenishment, quality checks, visual merchandising and hygiene standards

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

• Keeping up-to-date with alterations to immigration.
• Meeting with prospective and extant clients to gauge which services they require.
• Providing clients with all pertinent documentation.
• Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
• Verifying the authenticity of paperwork and supporting documents.
• Preparing and providing invoices for your services.

• 
  
• Daily coordination with consultant / clinic head basis of the treatment advised by them.
• Helps patient to understand the value of treatment (Convincing patient to commit to treatment)   
• Explain the tariff of the respective procedures/investigations to patients in detail and upselling the packages
• Maintain counselor reports daily (Advice, Conversion and Patient-wise data).
• Coordinating with finance department (Invoices, Getting Discount Approval, Billing).
• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
• Follow up with patients at all stages.
• Doctor for life - Responsible for long term relationship management with the patient.

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents

Position: React/Redux Frontend Engineer

Location: Pune (Initially Remote)

We are looking for a candidate with experience in building single page applications using React / Redux. You would be working on a product actively used by thousands of customers.

About the Organization:

It is one of the most exciting Bay Area Product Driven Organization in Logistics industry supporting more than 30,0000 customers.

Your responsibility will include, but not limited to:

• Transforming product requirements into clean well-written code

• Optimizing existing code for performance and reusability

Must have:

• 5+ Years of Strong knowledge of Javascript, ES6, JSX
• 2+ Years of Strong knowledge of React and Redux
• Knowledge of promises / Async / Await
• Good understanding of REST API integration and authentication
• Looking for Someone Who can start immediately / Within a month
• Typical Product Background with a Programming Thinking of solving complex problem

Educational Qualification:

Should Be a Computer Science Graduate, preferably from a Tier-1 Engineering college

Good to have:

• Advance GIT

• HTML / CSS knowledge

• Knowledge or experience working with Service Workers


Why join us?

• Very high-growth

• Passionate, collaborative, and awesome co-workers

• Free lunches

• Competitive salaries