Responsible for gathering, analyzing, and documenting business requirements for internal customers. Ensure business solutions align with requirements and strategic goals. Design, document, test and leverage business solutions. Assist in defining and planning departmental project roadmaps. Partner with Business, PMO, IT teams and manage prioritization and delivery of services for an application module or subject area. Develops process documentation for processes and procedures Partner with internal business teams in developing delivery roadmaps, defining business processes and associated system requirements. Organize and manage project work to drive predictable delivery. Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution). Support and upgrade implemented systems. Architect innovative solutions to automate and scale business systems. Assist with researching, reviewing, and analyzing the effectiveness and efficiency of existing business processes and develop strategies for enhancing or further leveraging these processes. Identify and employ appropriate techniques for business analysis and elicitation activities. Elicit requirements via various techniques and prioritize and analyze the resulting requirements. Partner with IT personnel to assess and validate existing and resulting solutions to ensure quality of system and business needs are met. Act as a liaison with the Business and Corporate IT department to ensure optimal performance of the solution. Serve as Tier 1 escalation point for Business team providing expert level support for assigned business units. Develop process diagrams, use cases, and test plans. Perform system testing; facilitate user acceptance testing and application demonstrations. Perform other tasks as needed in order to deliver successful solution. Significant understanding of Business Analysis Body of Knowledge. Analyze and develop solutions to meet customer business needs across the SAP landscape. Perform systems analysis. Test programs, systems and interfaces. Develop unit test plans to ensure complete functionality. Maintain detailed documentation of project files. Desired Skills: 6+ years of experience in integrating SAP - custom built solutions. Experience participating in SAP full-system implementation life-cycles (analyze, design, build, test, implement, support). Subject matter and best practices expert in SAP ECC. Good understanding of SAP production planning, MRP, ATP, AOP. Good understanding of SAP Materials management, inventory control, procurement, SCM, SD, PP , PS, etc FICO knowledge is appreciated. Ability to design, implement, test and maintain subsystems of moderate-to-high complexity. Successful track record in working on cross-functional, cross-team projects. Ability to deal with ambiguity and thrive in a rapidly changing business environment. Excellent interpersonal and communication skills; strong analytical skills and a demonstrable bias toward action. Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results. Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions. Receives technical guidance only on unusual or complex problems or issues. May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Able to work in a fast-paced environment and manage multiple competing tasks/demands.
* Enterprise infrastructure, including helping in vendor management, IT procurement * Helping maintenance, support and operations of IT infrastructure, Data center/Disaster Recovery functions * Implementing and supporting infrastructure for Business Applications like SAP, MS Dynamics, HR applications. * Architectural/functional knowledge of SAP Basis is preferred. * Managing Office 365 & other Cloud based IAAS and applications * Helping maintenance, support and operations of Office 365 and Data center functions * Management and maintenance of DC & DR Servers, Exchange, Backup, Storage, Server & OS Security. * Managing IT Infrastructure for various roll outs nationally as well as internationally through outsourced IT team * Should possess managerial skills and the ability to provide inputs for IT Budgets preparation * Vendor coordination , Bill payment and tracking and call escalation * Asset life cycle mgmt. ( refresh, new procurement, deployment and scrap) * Aid the audit team by maintaining record keeping compliance. * Inspiring, enabling and motivating the team