11+ BMC Remedy Jobs in Mumbai | BMC Remedy Job openings in Mumbai

Position: BMC Helix Consultant (ITSM, DWP & Discovery)

Experience: 5–8 Years

Location: PAN India

Notice Period: 0-15 days

We are looking for an experienced BMC Helix Consultant with strong expertise in Helix ITSM, Digital Workplace (DWP), Discovery, CMDB, and platform integrations.

The ideal candidate should have hands-on experience in troubleshooting complex platform issues, implementing integrations, optimizing service catalog workflows, and supporting enterprise ITSM environments.

Key Responsibilities:

• Configure, customize, and support BMC Helix ITSM solutions.

• Build and optimize Digital Workplace (DWP) service catalog items and workflows.

• Troubleshoot and resolve complex issues related to performance, integrations, CMDB, and Discovery.

• Design and support integrations using REST APIs and web services.

• Work with CMDB normalization and reconciliation processes.

• Support Discovery integrations and ensure accurate CI data synchronization.

• Develop automated approval workflows and service fulfillment processes.

• Participate in platform upgrades, patching, testing, and production readiness activities.

• Collaborate with cross-functional teams and stakeholders to deliver business requirements.

Required Skills:

• 5–8 years of experience in BMC Helix / Remedy platform.

• Strong experience in Helix ITSM modules.

• Hands-on experience with Digital Workplace (DWP).

• Experience with BMC Discovery and CMDB.

• Knowledge of REST APIs and third-party integrations.

• Understanding of Incident, Change, Problem, and Service Request Management.

• Strong troubleshooting and root cause analysis skills.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Smart IT exposure.

• Identity management or SSO integrations.

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and looking to work on large-scale enterprise ITSM initiatives, we would love to connect with you.

An MIS Executive is responsible for managing data, generating reports, and supporting decision-making by maintaining accurate information systems—mostly using tools like Excel, databases, and reporting software.

🔹 Key Responsibilities

• Collect, clean, and manage large sets of data
• Prepare daily / weekly / monthly reports for management
• Create dashboards using tools like Excel, Google Sheets, or BI tools
• Analyze data trends to support business decisions
• Maintain and update databases regularly
• Coordinate with different departments for data requirements
• Ensure data accuracy and consistency
• Automate reports using formulas, macros, or scripts

🔹 Required Skills

• Strong knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, Macros)
• Basic understanding of SQL (optional but valuable)
• Familiarity with reporting tools like Power BI or Tableau
• Good analytical and problem-solving skills
• Attention to detail
• Basic communication skills 

Key Responsibilities

• Manage the CXO’s calendar, appointments, meetings, travel arrangements, and daily schedule efficiently.
• Track, document, and follow up on all tasks and action items assigned to the CXO to ensure timely completion.
• Prepare meeting agendas, take detailed minutes of meetings (MoM), and coordinate action items with internal teams.
• Draft, proofread, and organize professional communications, including emails, presentations, and reports.
• Coordinate with internal departments and external stakeholders on behalf of the CXO.
• Maintain confidentiality of sensitive information and ensure systematic documentation and record-keeping.
• Anticipate the CXO’s requirements, provide timely reminders, and prepare relevant materials ahead of meetings.
• Support day-to-day administrative and operational activities as required.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 1 year of experience as a Personal Assistant or Executive Assistant.
• Experience in healthcare, technology, or startup environments is preferred.
• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• High level of professionalism, discretion, and attention to detail.
• Proactive problem-solving mindset with the ability to adapt quickly to changing priorities.
• Comfortable working in a fast-paced, dynamic environment.

Profile: Salesforce Developer

Experience: 4+ years

Location: Pune, Nagpur, Indore, Bangalore (Remote options available)

Salary: Up to 15 LPA

Job Description

We're looking for a skilled Salesforce Developer with strong experience in API development, integrations, and Lightning Web Components (LWC). The ideal candidate will have hands-on expertise with Salesforce Service Cloud and Data Cloud implementations.

Requirements

• 4+ years of Salesforce development experience
• Expert knowledge of Salesforce APIs and integration patterns
• Proficiency in Lightning Web Components (LWC) development
• Experience implementing and configuring Service Cloud solutions
• Hands-on experience with Salesforce Data Cloud
• Experience with data migration and ETL processes
• Ability to design and implement scalable Salesforce solutions
• Strong problem-solving abilities and attention to detail
• Excellent communication skills

Preferred Qualifications

• Salesforce certifications (Platform Developer I/II, Application Architect)
• Experience with Apex, SOQL, and Lightning Design System
• Background in middleware tools and REST/SOAP web services
• Knowledge of JavaScript frameworks

IT Infrastructure & System Administration 

• Manage Windows/Linux servers, desktop systems, Active Directory, DNS, DHCP, and virtual environments (VMware/Hyper-V) 

• Monitor system performance and implement improvements for efficiency and availability 

• Oversee patch management, backups, disaster recovery, and security configurations 

• Ensure IT compliance, conduct audits, and maintain detailed documentation

DevOps & Cloud Operations 

• Design, implement, and manage CI/CD pipelines using Jenkins, GitHub Actions, or similar tools 

• Manage container orchestration using Kubernetes; deploy infrastructure using Terraform 

• Administer and optimise AWS cloud infrastructure 

• Automate deployment, monitoring, and alerting solutions for production environments 

Security, Maintenance & Support 

• Define and enforce IT and DevOps security policies and procedures 

• Perform root cause analysis (RCA) for system failures and outages 

• Provide Tier 2/3 support and resolve complex system and production issues 

Collaboration & Communication 

• Coordinate IT projects (e.g., upgrades, migrations, cloud implementations) 

• Collaborate with engineering and product teams for release cycles and production deployments 

• Maintain clear communication with internal stakeholders and provide regular reporting 

Qualifications & Skills 

• Bachelor's or master’s in computer science, IT, or related field 

• 3-8 years of experience in IT systems administration and/or DevOps roles 

• Proficiency in: 

o Windows Server (2016/2019/2022), Linux systems 

o Cloud platforms (preferably AWS) o CI/CD tools (Jenkins, GitHub Actions, etc.) 

o Kubernetes, Docker, Terraform, Python/Shell scripting 

o Database management (MySQL, MongoDB) 

• Relevant certifications (e.g., MCSA, AWS, DevOps) are a plus 

• Strong knowledge of Windows Server (2016/2019/2022) and Windows operating systems. 

• Experience with Active Directory, Group Policy, DNS, DHCP, and other Windows-based services. 

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V). 

• Proficiency in scripting languages (e.g., PowerShell). 

• Strong understanding of networking principles and protocols. 

• Relevant certifications (e.g., MCSA, MCSE) are a plus. 

Key Competencies 

• Strong problem-solving and troubleshooting skills 

• Excellent communication and interpersonal abilities 

• Ability to manage multiple priorities and work independently 

• High attention to detail and a continuous improvement mindset

What This Role Offers

• Direct access to founders — plus the runway to build your own e-comm brand.
• Creative freedom to experiment with formats, hooks, and trends — and ship fast.
• Massive visibility — your work will reach millions across India and the world.
• A front-row seat to scaling a fast-growing, publicly listed fashion brand.

Not the Right Fit If You

• Don’t understand technical concepts like Browser mechanics, Database management, Security.
• Need heavy scripting or step-by-step creative direction to ship.
• Haven’t contributed to Open Source before.
• Want a purely managerial/strategist role with minimal hands-on creation.

Pro Tip: share your portfolio of past tech products you’ve made and notice our speed at responding ;)

What Makes You the Perfect Fit:

• Technical Foundation: BSc in Computer Science (or equivalent) and prior experience as a Software Engineer—comfortable reading and writing code when needed
• Automation & No-Code Expertise: Proven track record implementing at least two enterprise-grade SaaS or no-code tools (e.g., Coda, Zapier, Make.com, n8n) across multiple teams
• Process-First Mindset: You see operations as a canvas—love mapping workflows, spotting bottlenecks, and reimagining end-to-end processes
• Cross-Functional Communicator: Skilled at translating technical capabilities into clear business solutions, training non-technical stakeholders, and fostering user adoption
• Continuous Learner: Passionate about evaluating the latest AI and automation platforms—constantly asking, “How can this tool make us faster, smarter, and more resilient?”

Why Work With Us & What’s In It For You

• End-to-End Problem Solving: You’ll get to deconstruct real-world retail challenges—from inventory bottlenecks to customer experience gaps—fueling your curiosity and sparking ideas for building your own SaaS ventures down the road.
• Deep Customer Insight: By collaborating closely with frontline teams and engaging directly with customers, you’ll develop a keen understanding of business grievances and the “voice of the customer,” sharpening your ability to design solutions that truly matter.
• Avant-Garde Tool Playground: This isn’t a sandbox—it’s a live environment. You’ll have the freedom and support to evaluate, pilot, and roll out cutting-edge AI and SaaS platforms in mission-critical contexts, measuring impact in real time.
• High-Impact Role: You’ll be the catalyst for digital transformation across every function of a fast-growing public company.
• End-to-End Visibility: From sourcing raw materials to delighting end-customers, you’ll see firsthand how your solutions ripple through each stage of our business.

What You’ll Do:

• Drive Process Reforms: Map existing workflows across Sales, Sourcing, Retail, E-commerce, Marketing, Accounts, Finance, Legal, and other functions—identify inefficiencies and redesign for speed, accuracy, and scalability.
• Document & Diagram Workflows: Create clear process documentation and visual workflow diagrams for every automation and tool integration to ensure transparency and maintainability.
• Produce Training Content: Develop short, engaging video tutorials and introductory demos that walk teams through new SaaS/no-code tools and AI workflows, ensuring rapid adoption and self-service capability.
• Implement Modern SaaS using Vibe Coding & No-Code Solutions: Lead the roll-out of platforms such as Coda, Make, Zapier, n8n, and generative-AI services—build custom dashboards, automated notifications, data integrations, and self-service portals for each department.
• Cross-Department Collaboration: Partner with stakeholders from every team to define requirements, pilot new systems, gather feedback, and scale solutions—ensure adoption through workshops, documentation, and ongoing support.
• Prototype & Experiment Rapidly: Develop proof-of-concept automations and AI workflows; conduct quick A/B tests to validate impact on KPIs like turnaround time, error rates, and employee satisfaction.
• Scale & Standardize: Once a tool or process shows positive ROI, establish best practices, security guidelines, and governance frameworks to ensure consistency and compliance across the organization.

An aesthetically pleasing design creates a positive response in people’s brains and leads them to believe the design works better. Users often perceive aesthetically pleasing design as design that’s more usable. We need Visual Designers who know how to make their design interfaces usable, how to draw the user’s eye to the correct information and functionality., and how to prioritise content on a page through size, colour, and the use of negative space. We need visual designers who have mastered the basics of UI, graphic design, branding, and visual communication. This is because they have to translate a brand’s style and voice into a beautiful yet usable design. We take our design process seriously. So research via surveys, customer feedback, heat mapping, and analytics forms a core part of our process. Our designs go through an internal design checklist so that we achieve user goals while keeping in mind technical limitations. You need to be someone who’s flexible, agile, responsive and honestly, calm! You will be juggling multiple projects. The office environment is young and dynamic. It's a work-hard, play-hard culture. We work in a hybrid model, three days from the office, and 2 days from home. If this sounds like you, apply to us.