Tech Ops - Product Support Engineer

at Paytm

DP
Posted by Shubha Chakraborty
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Remote only
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1 - 3 yrs
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₹5L - ₹12L / yr
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Full time
Skills
Java
NodeJS (Node.js)
Debugging
MySQL
MS SQLServer
Elastic Search
XML
Linux/Unix
Postman
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
 
  • An engineering graduate or equivalent with 1-3 years of experience.
  • Participate in the maintenance of large-scale and heavily trafficked Java and Node.js applications.
  • Debug and solve issues reported in production and perform the root cause analysis as level 1 support.
  • Escalate all issues requiring an engineering solution to the relevant team with all required details.
  • Document, analyze and report frequently reported issues for future feature development.
  • Experience with MySQL, MS SQL and Elastic Search is a huge plus.
  • Be comfortable with XML, regex, Linux commands, and tools like Postman needed to execute occasional tasks.
  • Stellar problem solving skills.
  • An eye for detail and the ability to recognize genuine engineering issues from user errors, and resolve or escalate them in a timely manner.
  • Hunger to learn new things and the ability to grasp new concepts quickly.
  • Ability to work under immense pressure which is balanced by a sense of responsibility and ownership.
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About Paytm

About Us:


Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.


Why join us:

  • Because you get an opportunity to make a difference, and have a great time doing that.
  • You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve.
  • You should work with us if you think seriously about what technology can do for people.
  • We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.


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Founded
1998
Type
Product
Size
5000+ employees
Stage
Raised funding
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