Product Onboarding Assistant

Company

Crypto made easy 🚀 

We are the bridge between your crypto world and everyday life; trade pairs, book flights and hotels, and purchase gift cards with your favourite currencies. All in one best-in-class digital experience. It's not rocket science.

🔗Apply link at the bottom of this post — don’t miss it!

Why Join?

By joining CryptoXpress, you'll be at the cutting edge of merging digital currency with real-world services and products. We offer a stimulating work environment where innovation and creativity are highly valued. This remote role provides the flexibility to work from any location, promoting a healthy work-life balance. We are dedicated to fostering growth and learning, offering ample opportunities for professional development in the rapidly expanding fields of AI, blockchain technology, cryptocurrency, digital marketing and e-commerce.

Role Description:

We are seeking a detail-oriented and user-obsessed Product Onboarding Assistant for a full-time remote position at CryptoXpress. This role plays a critical part in helping new users understand and experience the core value of our platform — from crypto trading and gift cards to booking hotels and flights with digital assets.

You will work closely with product, design, and marketing teams to optimize onboarding flows, reduce friction, and drive early user activation across mobile and web.

Key Responsibilities:

• Analyze and document new user journeys to identify drop-off points and usability challenges.
• Support the design and testing of onboarding flows, tutorials, and tooltips that guide users through key features.
• Benchmark onboarding strategies of leading fintech, crypto, and travel apps to identify improvement areas.
• Assist in creating content for welcome emails, in-app messages, and push notifications tailored to onboarding stages.
• Help organize A/B tests and track results related to onboarding performance (e.g., KYC completion, first transaction).
• Collect and synthesize user feedback, support tickets, and app reviews to uncover onboarding-related friction.
• Work with analytics dashboards to monitor key activation metrics (Day 1, Day 3, Day 7 retention).
• Propose improvements to product copy, button placement, and educational UX elements.

Qualifications:

• Strong understanding of UX principles, product flows, and user journey mapping.
• Experience using onboarding or behavior analysis tools (e.g., Hotjar, Mixpanel, Firebase).
• Excellent organizational and communication skills.
• Passion for crypto, fintech, or product-led growth strategies.
• Comfortable working cross-functionally with product, design, and marketing teams.
• Experience in a user-focused product, design, or growth role is a plus.
• Bachelor’s degree in a relevant field preferred but not required.

How to Apply:

Interested candidates must complete the application form at 

https://forms.gle/X42Sw7sEjFv7HXDv8

Join us and become a driving force behind CryptoXpress’s content strategy, helping to shape the conversation in the cryptocurrency space! 🚀

💡Pro Tip: Tips for Application Success

• Show your enthusiasm for crypto, travel, and digital innovation
• Mention any self-learning initiatives or personal crypto experiments
• Be honest about what you don’t know — we value growth mindsets
• Explore CryptoXpress before applying — take 2 minutes to download and try the app so you understand what we’re building