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Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Review Criteria

• Strong Senior Data Engineer profile
• 4+ years of hands-on Data Engineering experience
• Must have experience owning end-to-end data architecture and complex pipelines
• Must have advanced SQL capability (complex queries, large datasets, optimization)
• Must have strong Databricks hands-on experience
• Must be able to architect solutions, troubleshoot complex data issues, and work independently
• Must have Power BI integration experience
• CTC has 80% fixed and 20% variable in their ctc structure

Preferred

• Worked on Call center data, understand nuances of data generated in call centers
• Experience implementing data governance, quality checks, or lineage frameworks
• Experience with orchestration tools (Airflow, ADF, Glue Workflows), Python, Delta Lake, Lakehouse architecture

Job Specific Criteria

• CV Attachment is mandatory
• Are you Comfortable integrating with Power BI datasets?
• We have an alternate Saturdays working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

We are seeking a highly experienced Senior Data Engineer with strong architectural capability, excellent optimisation skills, and deep hands-on experience in modern data platforms. The ideal candidate will have advanced SQL skills, strong expertise in Databricks, and practical experience working across cloud environments such as AWS and Azure. This role requires end-to-end ownership of complex data engineering initiatives, including architecture design, data governance implementation, and performance optimisation. You will collaborate with cross-functional teams to build scalable, secure, and high-quality data solutions.

Key Responsibilities-

• Lead the design and implementation of scalable data architectures, pipelines, and integration frameworks.
• Develop, optimise, and maintain complex SQL queries, transformations, and Databricks-based data workflows.
• Architect and deliver high-performance ETL/ELT processes across cloud platforms.
• Implement and enforce data governance standards, including data quality, lineage, and access control.
• Partner with analytics, BI (Power BI), and business teams to enable reliable, governed, and high-value data delivery.
• Optimise large-scale data processing, ensuring efficiency, reliability, and cost-effectiveness.
• Monitor, troubleshoot, and continuously improve data pipelines and platform performance.
• Mentor junior engineers and contribute to engineering best practices, standards, and documentation.

Ideal Candidate

• Proven industry experience as a Senior Data Engineer, with ownership of high-complexity projects.
• Advanced SQL skills with experience handling large, complex datasets.
• Strong expertise with Databricks for data engineering workloads.
• Hands-on experience with major cloud platforms — AWS and Azure.
• Deep understanding of data architecture, data modelling, and optimisation techniques.
• Familiarity with BI and reporting environments such as Power BI.
• Strong analytical and problem-solving abilities with a focus on data quality and governance
• Proficiency in python or another programming language in a plus.

What will you do?

Governance and Policy Development   

·         Develop, implement, and maintain governance policies, SOPs, and related documentation. 

·         Ensure all policies align with industry standards (e.g., FedRAMP, NIST SP 800-53, ISO 27001 family, and HIPAA). 

·         Monitor policy effectiveness and recommend updates based on organizational changes or regulatory updates. 

Risk Management   

·  Conduct risk assessments to identify vulnerabilities, threats, and compliance gaps. 

·  Collaborate with cross-functional teams to design and implement remediation strategies. 

·  Maintain risk registers and monitor mitigation efforts. 

Compliance Oversight   

·  Support the organization in achieving and maintaining FedRAMP certification. 

·  Manage periodic audits, security assessments, and readiness activities for compliance frameworks. 

·  Track and report on compliance metrics, audit findings, and resolution status. 

Training and Awareness   

·  Develop and deliver training programs to enhance employee understanding of compliance policies and procedures. 

·  Act as a point of contact for compliance-related queries within the organization. 

Incident Response and Reporting   

·  Support incident response processes to ensure effective investigation and reporting of compliance-related incidents. 

·  Collaborate with stakeholders to implement corrective actions and prevent recurrence. 

Vendor and Third-Party Risk Management   

·  Assess third-party vendors for compliance with organizational policies and standards. 

·  Ensure contracts include appropriate compliance requirements. 

What do you bring to the table?

Education & Experience   

·  Overall 12- 15 years of relevant experience

·  Bachelor's degree in Information Technology, Cybersecurity, Risk Management, or related field (Master’s preferred). 

·  3+ years of experience in governance, risk, and compliance roles, with specific experience in FedRAMP compliance.  

Knowledge & Skills   

·  Strong understanding of FedRAMP, NIST SP 800-53, ISO 27001, and other relevant frameworks. 

·  Experience in drafting policies, procedures, and SOPs. 

·  Familiarity with GRC tools and platforms (e.g., Archer, ServiceNow GRC). 

·  Excellent communication and documentation skills. 

·  Analytical mindset with attention to detail. 

Certifications (Preferred)   

·  Certified Information Systems Security Professional (CISSP) 

·  Certified Information Systems Auditor (CISA) 

·  Certified Information Security Manager (CISM) 

·  ISO 27001 Lead or Internal auditor

    Working knowledge (including design and configuration) of any TMS application e.g. ION-IT2, Oracle Treasury, SAP TRM, etc.

2.      Should have completed at least 4 years in any TMS IT implementation 

3.      Strong experience with corporate funding, treasury, and related accounting functions. 

4.      Experience in business transformation with adapting existing systems to new businesses and strategies 

5.      Strong academic background – An excellent degree from a top-tier university is required in a subject that demonstrates the need for logical thinking, precise understanding, and clear articulation

Attributes:

·       Independent delivery and ownership-focused

·       End-to-end process mindset

·       Able to self-manage, collaborate, and regularly prioritize and manage activities across multiple workstreams

·       Good communicator, engaging, and able to work with offshore teams across various time zones

·        Excellent written and verbal communication skills

·       Ability to make data-driven decisions & thrive in a fast-paced environment

Key Responsibilities:

Accountable for functionally supporting Trafigura’s IT deliverables for the TMS application. Including;

6.      Ensuring TMS application supports the agreed business requirements.

7.      Review and challenge all requirements/change requests and specifications including:

1.      Functional Requirements

1.      Application functions

2.      Reporting functions

2.      Application Interfaces

3.      Operational control activities

4.      Audit requirements

8.      Documenting the implementation specifications/configurations, and preparing a knowledge base for the application.

9.      Where required, administering, the configuration of the TMS.

10. Develop (review if required) test scenarios and test cases and support end-users with testing

11. Support all type of issue resolution with the respective application owners

12. Identify areas of improvement, research best practices, and offer guidance and recommendations for process changes and potential solutions

·     IMMEDIATE JOINER

Professional Experience with 5+ years in Confluent Kafka Admin

·    Demonstrated experience design / development.

·    Must have proven knowledge and practical application of – Confluent Kafka (Producers/ Consumers / Kafka Connectors / Kafka Stream/ksqlDB/Schema Registry)

·    Experience in performance optimization of consumers, producers.

·    Good experience debugging issues related offset, consumer lag, partitions.

·    Experience with Administrative tasks on Confluent Kafka.

·    Kafka admin experience including but not limited to setup new Kafka cluster, create topics, grant permissions, offset reset, purge data, setup connectors, setup replicator task, troubleshooting issues, Monitor Kafka cluster health and performance, backup and recovery.

·    Experience in implementing security measures for Kafka clusters, including access controls and encryption, to protect sensitive data.

·    Install/Upgrade Kafka cluster techniques.

·    Good experience with writing unit tests using Junit and Mockito

·    Have experience with working in client facing project.

·    Exposure to any cloud environment like AZURE is added advantage.

·    Experience in developing or working on REST Microservices

Experience in Java, Springboot is a plus

Greeting...!!!

Are you looking for an Immediate job offer?

Job Title: SAP Consultant / Sr. Consultant - Basis

Location: Baner, Pune (WFO)

Experience: 6+ years

Must Have: Implementation and Support project exp

***Only Immediate or serving notice will consider**

Key Responsibilities:

• Implement and support SAP Basis/ALM solutions
• Provide technical expertise in a customer-facing role
• Analyze complex requirements and provide system solutions
• Design, customize, configure, and test SAP systems
• Act as a liaison between client stakeholders and the technical team
• Perform performance monitoring, tuning, and problem resolution
• Assist in SAP upgrades, system refresh, and system copy activities
• Manage SAP parameter changes, operation modes, and logon groups
• Administer SAP databases (HANA, MSSQL, DB2, Oracle)
• Handle incident, problem, and change management processes
• Provide ad-hoc training and user support as needed
• Mentor junior team members and document processes and solutions

Required Knowledge/Skills:

• 6-8 years of experience as a Basis consultant handling ECC/S4HANA on Linux and Windows
• Experience with mid-sized SAP upgrades and system refresh/copy
• Knowledge of AS JAVA Stack and SAP Fiori
• HANA installation and administration experience
• Proficiency in add-on and support pack application and troubleshooting
• TMS administration, configuration, and troubleshooting
• SAP role-based authorization knowledge
• Spool administration and troubleshooting printer issues
• Ability to work in shifts and handle high-priority issues
• Strong understanding of incident, problem, and change management processes

Qualifications:

• Degree or similar qualification
• SAP certification preferred

Interested candidates, please send your resume and cover letter to [contact email] with the subject line "SAP Consultant / Sr. Consultant - Basis Application."

Regards,

Dimple Pal | Talent Acquisition - Executive

Linkedin - www.linkedin.com/in/dimple-pal-218b94147

Responsibilities:

• Coordinate with clients and coordinate with team members to carry out configurations and initial instance setup.
• Understand client scenarios and suggest standard configurations

Skills Required:

• You would bring in excellent communication skills
• Excellent aptitude and analytical skills
• Strong interpersonal skills and interactive skills

Responsibilities:

• Participate and lead Business Requirements gathering, documentation of BRD and overall Solution design.
• Implementation of designed system in NetSuite and support to project team.
• Ensure the best practices implementation based on Industry standard.
• Need to be involved on Reviews, check feasibility of solution and functional fitment as per NetSuite and align customer expectations and NetSuite capabilities to ensure smooth project delivery.
• Prepare test cases of modules implemented, validate the deliverables before Client testing and UAT.
• Follow up with Client and Support for issue resolution.
• Documenting the resolution of issues and sharing with the internal team on ongoing basis.
• Interact with the key end users and business owners to map applications to standard business processes and conduct gap analysis
• Suggest process improvements based on the application capability and industry best practices
• Support all formal documentation of implementation and provide relevant functional inputs to technical team
• Contribute to the training and development of key NetSuite team.
• Support in Pre Sales, demos and estimates as an when required.
• Ensure weekly Client reporting and support to Project Management team.

Qualifications/Skills:

• Bachelor’s degree preferably in Engineering, MCA, MSC, or Accounting.
• Minimum 5 years’ experience in NetSuite with 8 to 10 years of end-to-end in NetSuite Implementation.
• Good knowledge of all NetSuite Modules with strong understanding of functional processes
• NetSuite Foundation / ERP Consultant certification preferred.
• Demonstrated experience in translating customer business requirements into workable business solutions, preferably on SaaS.

Job Description:

ABOUT THE COMPANY

KORCOMPTENZ is a technology transformation solutions integrator. Over 17 years of experience providing technology transformation services for over 200 clients. Microsoft Gold Partner with certified functional and technical resources. Extensive experience serving Fortune 500 companies, SMBs, and non-profits with a trusted global delivery model.

KORCOMPTENZ is a people-oriented company that provides our associates with opportunities to grow as professionals, domain experts, and leaders. We offer an open work environment, state-of-the-art infrastructure, transparency, constant training for technical and soft skills, competitive opportunities to test employees’ critical thinking and creative abilities, and much more.

If you are looking to make a significant impact on your career and overall growth, KORCOMPTENZ is the right place. We offer an energetic work culture where learning is an everyday affair. We encourage our employees to achieve their fullest potential by providing independence, the right environment, and guidance.

D365 F&O Senior / Mid-level Technical Developer – Multiple position

Roles & Responsibilities:

• Bachelor's degree in any technical discipline (B. Tech / MCA / Masters etc.).
• 5 to 9 years of overall professional experience in Microsoft Dynamics AX /D365 technical.
• Should have Minimum 1-2 implementation experience on D365 FO.
• Should have good experience in D365 FO Extensions, LCS, Integrations using OData/Flow.
• Should be able to estimate, design, customize and develop customer specific customization requirements.
• Experienced in development in AX 2009 / AX 2012.
• Work closely with the Functional Consultants in the design of technical solutions.
• Certified on Dynamics AX / D365FO at desired levels
• Should have experience with international clients.
• Experience with upgrades is preferrable
• Experience with Life Cycle Services (LCS) is highly preferred
• Experience or knowledge with System Administration and Security Roles
• Experience with customizing security data policies
• Experience with payment gateway integrations, EDI integrations etc.
• Experience with workflows, workflow customizations
• Must be able to work effectively both in a team environment and individually.

Skill set required – Dynamics AX / D365O Development: • Microsoft Dynamics AX Core • VSTS, X++, C#, OData and Data entity framework. Reporting • SQL Integration Services. • SQL Reporting services

Other Requirements

• Can do attitude.
• Highly motivated to bring fresh thoughts to the table.
• Highly creative and most importantly willing to exercise it
• Self-starter and Self-learner focused on research and learning.
• Ability to play a variety of roles and most importantly take accountability.