Product Implementation Manager (App Launch Team)

at Plobal Apps

DP
Posted by Plobal apps
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Pune
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5 - 15 yrs
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₹10L - ₹40L / yr (ESOP available)
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Full time
Skills
Project Management
Project Manager
Implementation
Interpersonal Skills
JIRA
PMP
ITIL

Plobal Apps is a SaaS platform that helps online stores build mobile apps in minutes with zero coding. As one of the largest app builders in the Shopify ecosystem, we power mobile apps for the world's fastest growing brands like Steve Madden, Forever 21, Greats and others. We enable the mobile commerce journey for our customers and help them drive installs, engage customers and scale revenues.


We just closed our Series A funding backed by 2 top tier VC funds and are now looking at aggressively scaling our Sales, Tech and Customer Success teams.



About the team: 


Our App Launch team works with Enterprise customers spread across North America (70%), Europe, Middle East and Rest of the world (30%). This position will be a part of the App launch team which works closely with Sales, Tech and Customer Success and Support. 



What you will do: 


  • Work with the Sales team to successfully onboard new customers customers
  • As a part of the App Launch team, you will be responsible for the customer Go-Live. This is one of the key metrics for us. 
  • For the Go-Live you will need to understand the scope of work, customer design and tech requirements, implementation timelines, business critical requirements and communicate those with the tech and design teams internally
  • Also, work with Design, Tech, Sales and Support teams to Ensure clear communication of the deliverables and manage timelines effectively
  • Identify risks and develop mitigation plans
  • Prepare weekly reports and present it to the wider audience internally
  • Track and monitor new feature request and prioritize the timelines with our dev team
  • Implement best practices for reporting, monitoring and communicating issues, timelines and progress
  • Strategically manage customer escalations & provide timely resolutions 


What we are looking for: 


  • 5+ years of proven experience as a Project Manager in a startup or a fast paced organisation
  • Highly organised, great prioritization skills, can work independently and has a sound judgement of business critical issues
  • Has the ability to lead conversation across teams and across projects 
  • Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers
  • Has professional certifications like PMP, ITIL, Agile etc.
  • Has had experience using project management tools such as MS Project, Visio, Jira, MS Excel etc.
  • Can work smoothly across engineering, sales, marketing and support teams in a fast paced environment
  • Customer centricity as a philosophy in all interactions

Benefits: 


  • Competitive Salary
  • Flexible work hours. We value work-life balance
  • Opportunity to work with some of the biggest Enterprise customers
Read more

About Plobal Apps

Founded
2016
Type
Size
20-100
Stage
Profitable
About
Build e-commerce mobile app in 10 minutes using plobal apps DIY platform which supports shopify, magento, woo-commerce, wix, PrestaShop and bigcommerce.
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Company video
Connect with the team
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Tapasvita Mali
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Abhishek Jain
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AtulPoharkar
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Siddharth Deswal
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Tejas Phatak
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Rohit Srivastav
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Shweta Shubhdarashini
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Plobal apps
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Vikash Kumar
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Tanvee Moghe
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Sonia Malani
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Akash Doshi
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Rohit Bhandare
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Sachin Bukkawar
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Akshay Murkute
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