LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
The Salesforce Administrator will lead the ongoing development of our salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Fundraising, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform. KEY DUTIES & RESPONSIBILITIES: o Serve as primary system administrator for the Salesforce.com environment o Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks o Complete regular internal system audits and prepare for upgrades o Coordinate the evaluation, scope and completion of new development requests. o Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities o Assist in training of new users, and grow the Salesforce.com skill set across the organization o Work independently with members of the user community to define and document development requirements SKILLS REQUIRED: o Excellent project management skills and a positive attitude o Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards o Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Who are we?Zomato is an online platform that is responsible for powering amazing dining experiences for our users daily, both, in home and whilst dining out. We started with a vision to ensure that no one ever has a bad meal! Over 10 years Zomato has steadily built a search and discovery platform that constantly accelerates the growth of our transaction businesses. Today, Zomato has multiple products and services that ensure our users have a great experience whilst improving the food industry globally. The last 5 years is where most of Zomato's growth has happened; our mission has also evolved to something exponentially greater than being a restaurant reviews and food delivery platform. We are already taking baby steps towards being the biggest farm to fork food company in the world.Please see our blog for more: https://www.zomato.com/blog/10-yearsZomato's MomentumEvery month, Zomato connects more than 57m users with 1.3m restaurants globallyZomato annual revenues increased by 45% in FY'18Number of orders/day on Zomato is increasing considerably, currently at ~1 millionZomato Gold launched in November 2017 and already has 7500+ restaurant partners that serve our ever-increasing subscriber base of more than 700,000 peopleZomato food ordering business has been growing at a considerable rate since inception and currently grows by 2x every 3 months!To make sure we match the increasing number of orders with smooth delivery and customer satisfaction, we are supporting this function with a fleet of 150,000+ ridersPlease see our blog for more: https://www.zomato.com/blog/annual-report-fy18Become a part of our growth storyOur apps have constantly been featured on the App Store and we take immense pride in the care with which we build our products. Our tight-knit iOS team works on a wide range of cutting edge products from an array of high-quality consumer applications to building world class solutions for restaurant owners. If you know what it takes to build magical user experiences and consider performance to be the key feature of your app, this is definitely the right place for you. Your typical day as a Zoman will look like :- Own the entire development lifecycle as you prototype, create, optimise, test, launch, and refine iOS apps- Build features that will reach millions of users across 9 languages and 24 countries- Work with fellow designers and developers in an iterative environment with short and heavy impact development cycles- Develop cutting edge functional modules and kits that will be integrated across all our iOS apps- Build proprietary SDKs to enable partnerships with other industry leaders- Brainstorm, contribute new ideas, think of innovative strategies, and implement solutions to difficult problems- Work closely with our backend team to interface with RESTful API services and contribute to the backend code when needed- Work with the real-time feedback from our users to make the product better- Discover, design, develop, deploy, debug. Repeat!Here's what we're looking for (Technical Skills) :- Engineers with experience in shipping iOS apps with a large user base, ideally currently available on the App Store- Top-notch programming skills in Objective C/Swift and Apple's SDKs and frameworks (Foundation, UIKit, Core Data, etc) along with proficiency in using Xcode- Command of memory management, view hierarchy, battery optimisation, and in-depth experience with multithreaded and networked applications- Experience in working with with RESTful APIs, third party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL- Focus on product design and pixel-perfect implementation of design into code- Solid experience with version control systemsHere's what we're looking for (Soft Skills) :- Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours- Ability to work towards seeking different creative approaches to a single problem- Ability to unlearn and adapt to the fast moving technology environment- Excellent communication skills - both verbal and written - Fits well in a collaborative and charged workspaceZomato will be providing you with :As a Zoman, you will be immersed in a culture of people who take pride in their company and their ability to change the lives of millions of people daily. We place Zomato first in our daily tasks with a high level of honesty, ownership and judgment on a foundation of constant and real time feedback. You will be challenged daily to be a better thinker and problem solve using a first principles approach. We promise you, in addition to the quest for 0 bad meals, you will also have an infinite amount of interesting days as a Zoman - if you have passion and see yourself in our vision go ahead and send in your application!