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Job Title: SAP Consultant / Sr. Consultant - Basis
Location: Baner, Pune (WFO)
Experience: 6+ years
Must Have: Implementation and Support project exp
***Only Immediate or serving notice will consider**
Key Responsibilities:
- Implement and support SAP Basis/ALM solutions
- Provide technical expertise in a customer-facing role
- Analyze complex requirements and provide system solutions
- Design, customize, configure, and test SAP systems
- Act as a liaison between client stakeholders and the technical team
- Perform performance monitoring, tuning, and problem resolution
- Assist in SAP upgrades, system refresh, and system copy activities
- Manage SAP parameter changes, operation modes, and logon groups
- Administer SAP databases (HANA, MSSQL, DB2, Oracle)
- Handle incident, problem, and change management processes
- Provide ad-hoc training and user support as needed
- Mentor junior team members and document processes and solutions
Required Knowledge/Skills:
- 6-8 years of experience as a Basis consultant handling ECC/S4HANA on Linux and Windows
- Experience with mid-sized SAP upgrades and system refresh/copy
- Knowledge of AS JAVA Stack and SAP Fiori
- HANA installation and administration experience
- Proficiency in add-on and support pack application and troubleshooting
- TMS administration, configuration, and troubleshooting
- SAP role-based authorization knowledge
- Spool administration and troubleshooting printer issues
- Ability to work in shifts and handle high-priority issues
- Strong understanding of incident, problem, and change management processes
Qualifications:
- Degree or similar qualification
- SAP certification preferred
Interested candidates, please send your resume and cover letter to [contact email] with the subject line "SAP Consultant / Sr. Consultant - Basis Application."
Regards,
Dimple Pal | Talent Acquisition - Executive
Linkedin - www.linkedin.com/in/dimple-pal-218b94147
About the job
FatherShops is a dynamic and innovative company seeking a highly motivated Project Manager to join our team. As a Project Manager, you will play a crucial role in overseeing project deliverables, timelines, and resources while implementing the Scrum methodology to ensure efficient project execution. If you have a proven track record in project management, a deep understanding of Scrum, and excellent client communication skills, we encourage you to apply.
Key Responsibilities:
1. Managing and Overseeing Project Deliverables: You will be responsible for ensuring that project objectives are met by effectively managing and overseeing project deliverables, timelines, and available resources.
2. Implementing Scrum Methodology: Utilize the Scrum methodology to facilitate collaboration, productivity, and efficiency within the project team.
3. Developing and Maintaining Project Schedules: Create and maintain project schedules to meet deadlines and ensure successful project completion.
4. Client Interactions: Interact with clients, understand their requirements, and maintain excellent client relationships to ensure satisfaction and project success.
5. Proficiency in Jira: Demonstrate strong proficiency in using Jira for project tracking and management to keep projects on track and organized.
6. Prince2 Certification (Optional): Possessing a Prince2 certification is a plus and will be considered an additional advantage in your application.
7. Digital Agency Background (Desirable): Prior experience in a digital agency background is highly desirable, as it will enable you to navigate the specific challenges and dynamics of the industry effectively.
Qualifications and Skills:
- Proven Experience in Project Management:You should have a track record of successful project management, demonstrating your ability to plan, execute, and close projects effectively.
- In-Depth Knowledge of Scrum Methodology:A deep understanding of Scrum principles and practices is essential for implementing this agile framework in project management.
- Strong Project Scheduling and Resource Management Skills:You should be adept at creating and managing project schedules and efficiently allocating resources.
- Excellent Client Handling and Communication Abilities: Strong interpersonal and communication skills are crucial to manage client expectations and maintain positive relationships.
- Familiarity with Jira:Experience with Jira for project tracking is essential for effective project management and collaboration.
- Prince2 Certification (Preferred but Not Mandatory):While a Prince2 certification is preferred, it is not mandatory, and relevant experience may compensate for its absence.
- Experience in a Digital Agency Background (Highly Valued): If you have prior experience in a digital agency background, your knowledge of industry-specific challenges and best practices will be highly valued.
- At FatherShops, we value innovation, teamwork, and a commitment to delivering exceptional results. If you are a motivated Project Manager looking to join a forward-thinking company and meet the above qualifications, we encourage you to apply and be part of our exciting journey.
Opportunity to work on Product Development
The Technical Project Manager is responsible for managing projects to make sure the proposed plan adheres to the timeline, budget, and scope. Their duties include planning projects in detail, setting schedules for all stakeholders, and executing each step of the project for our proprietary product, with some of the World’s biggest brands across the BFSI domain. The role is cross-functional and requires the individual to own and push through projects that touch upon business, operations, technology, marketing, and client experience.
• 5-7 years of experience in technical project management.
• Professional Project Management Certification from accredited intuition is mandatory.
• Proven experience overseeing all elements of the project/product lifecycle.
• Working knowledge of Agile and Waterfall methodologies.
• Prior experience in Fintech, Blockchain, and/or BFSI domain will be an added advantage.
• Demonstrated understanding of Project Management processes, strategies, and methods.
• Strong sense of personal accountability regarding decision-making and supervising department team.
• Collaborate with cross-functional teams and stakeholders to define project requirements and scope.
- Provide technology strategy planning
- Integrate information technologies into the company for optimal effectiveness
- Understand current and future business goals and ongoing IT issues to ensure business success
- Develop a renewal and upgrade schedule for company software programs
- The candidate will be responsible to start and complete projects on a scheduled basis, inclined to maintain highest standard of quality.
- Analyzing scope of work, project sequencing, resource planning, time estimation, scheduling, cost estimation, risk analysis are a set of responsibilities.
- Monitor project performance and take proactive action to ensure projects are adhering to timelines set.
CrelioHealth builds applications for Medical Diagnostic Labs, helping them be more productive. Healthcare providers today use technology only where it is necessary, and most things still happen on paper records. Crelio is determined to change that. We believe great software which is well implemented can help customers (Diagnostic Labs) be more productive and drive up their profitability.
We are looking for an Project manager, who can drive implementation of our software products to help customer realize full potential and value of our products.
Responsibilities
- Drive implementation projects for Crelio Products from Onboarding to Success
- Create project implementation plans for customers of different sizes
- Identify key milestones for projects, and drive implementation with on-site & back-end teams
- Keep customers & internal stakeholders informed during the course of implementation for any risks or contingencies
- Identify risks before & during implementation and create contingency plans for the same.
- Maintain visibility on implementation progress for customers with weekly & monthly updates
- Review time & cost analysis on on-going projects
- Manage customer requests for changes or expectations from customers keeping internal & external stakeholders informed about the same
Job Requirements
- Prior experience in software implementation for 3 years or more
- PMP certification or other project management certification would be preferred
- Great communication & negotiation skills
- Decent knowledge about gather business requirements
- Great at planning things, from task lists to implementation progress reports
- People managing skills to get things done from multiple internal & external stakeholders
- Comfortable to work off hours if customer demands it (expect fair compensation for the same)
- Strong minded & clear achieving milestones & implementation targets
What will you be doing at Enalo?
- Understand the problem statement and derive potential product solutions.
- Conduct market research, competitor analysis and user research.
- Collaborate with multiple teams to take the product forward.
- Participate in product strategy, build a roadmap and execute to bring products to life.
- Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
- Lead the development and QA teams at the appropriate times to realise the goals of the product.
- Own scrum and all the related activities like sprint planning, and release.
- Create user stories and use cases for product features.
- Look for roadblocks and mitigate risks.
- Organize daily stand-ups, brainstorming and review sessions.
- Maintain backlogs and prioritize them effectively.
- Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
- Craft product presentations and do demos.
- Define product metrics and speak through data.
- Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
- Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
- Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
- Efficiently manage agile development of the product.
- Contribute to the product's 'Go To Market' Strategy.
Skills required :
- Strong familiarity with product development, user flows and UI experience.
- Proven ability to successfully manage all phases of the product development lifecycle.
- Expertise with web/mobile analytic tools.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Strong understanding of agile management (Scrum).
- Ability to break the ground through research and data analysis.
- Good collaboration, design thinking and presentation skills.
- Affinity to marketing.
- Preferred experience in product development as an engineer
- Preferred experience in a product company
- Experience in building or working with an early-stage tech product startup would be a plus.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Experience in B2B SaaS/Payments will be added advantage.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptNote: Apply only if you have worked minimum of 2 years in your current organisation
Basic Qualifications
- Bachelor’s degree in Engineering with specialization in Computer science or related field
- 5+ years of experience as a software engineer in a product development setting
- Love of technology and experience with one or more programming languages from Java, Python, or Go
- Experience in full-stack development including designing APIs and integration patterns, implementing security, implementing frameworks for Unit and End-to-End testing
- Experience with micro-services architecture
- Experience in one or more frameworks like Spring, GRPC, Flask, etc.
- Extensive experience in a test-driven development environment
- Understanding of CI/CD practices including code check-in policies, automated unit tests, automated code deployments, etc.
- Ability to grasp new technologies and use them effectively to create industrial-strength software.
Preferred Qualifications
- Good communication skills. You can communicate well in the English language with product managers, your team members, and external stakeholders, to understand their needs and convey yours, in a clear, precise manner - verbally, or in writing.
- Strong collaboration skills. You have demonstrated the ability to work with both - senior & junior technical professionals and get work done. You quickly earn the trust of the people you work with. People enjoy and have fun working with you.
- Deadline oriented. You understand that deadlines are meant to be met. Challenges will surface, and obstacles and roadblocks will cause delays, but you plan for them in advance and still ship your features on time to meet your commitments.
- Bias for action. Your default setting is to take action, and not wait for things to happen. You love to learn about new technologies and advancements in the software industry.
at Darwinbox Digital Solutions Pvt Ltd
A project manager is accountable for initiating, planning and allocating resources, preparing
budgets, monitoring progress, managing changes and keeping stakeholders informed throughout
the project lifecycle. Project Manager in DarwinBox operates within the defined Implementation
framework of achieving the company's goals and vision.
Responsibilities:
Contribute to managing end-to-end implementation project life cycle, driving optimization
of operating models
Determine Project Scope, Objectives and Dependencies
Develop and manage a detailed project schedule, work plan and key milestones
Determine and Define Project Resource Allocations
Manage Risks, Issues, Assumptions and Dependencies on Project by assigning
appropriate ownership and escalations
Capture project health metrics, maintaining a central repository for all projects and
project information that provide insights into processes and frameworks that work
Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and
Track Action Items to closure
Conduct governance calls for ongoing projects and ensuring project commitments are
being met by Darwinbox’s implementation team as well as the Client’s implementation
team
Develop and manage a detailed project schedule and work plan
Collaborate with Client on requirement changes and initiate change management
process
Identify, document and update the project scope for changes
Initiate appropriate review and approvals on the changes
Evaluate and analyze the impact of changes and communicate with stakeholders
Seek approvals and commitments on the scope, cost and schedule
Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project
Management tools and methodologies
Review/prepare Project Plans for implementation projects and monitor resource
allocation
Identify Stakeholder Communication Requirements on project performance metrics
Collaborate with Product Teams on Product enhancements
Document impact and prioritize changes to Product Backlog and timelines
Stakeholder Reporting - Preparing status reports, highlighting risks to the project
timelines, proactively escalating potential red flags, and recommending mitigation
solutions
Track Project Closure / Handover activities to downstream teams.
Requirements:
B. Tech or an equivalent degree
MBA or an equivalent degree is preferred but not mandatory
Excellent written and verbal communication skills
Ability to work under pressure and adaptable to change
Excellent time management and problem-solving skills
Proficiency in MS Office tools
6-8 years of prior experience in a project management role is preferred
Any experience in MS SharePoint, MS Power Automate, Excel Macros, Project
Management Tools like JIRA, Zoho Projects is an added advantage
Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory
- Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
- Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
- Conceptualizing and building a rapidly scalable payment and lending platform.
- Understanding and planning based on the market and competitive landscape benchmarks.
- Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
- Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
- Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
- Driving innovations to all elements of the seller experience to improve their business results post-implementation.
- Build the product strategy to achieve business objectives.
- Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
- Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
- Collaborating with the engineering team for the implementation of the product requirements.
- Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
- Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
- Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
- Being responsible for overall P&L of the products being rolled out for both Store and EPS.
- Understanding the market and build business cases for new product opportunities.
- Working closely with the cross-functional team to execute the business goals and end-user needs.
What you need to have:
- Business Acumen:
- Exposure to managing product lifecycle right from ideation to launch.
- Understanding of how to track the market, competition, emerging trends etc.
- In-depth understanding of technology and tools like CRM etc.
- User-centric, UI/ UX led approach.
- Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.
- Team Management:
- Experience in building and scaling the product team.
- Experience in leading a team of Business Analysts and/or Product Managers.
- Ability to align teams to ensure collaboration and growth.
- Ability to inspire the team about the product stack the company is building.
- Start-up mindset:
- Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
- Comfort with being the hustler to get things done.
- Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.
- Qualification:
- MBA/PGDM from Tier 1 B – School
- Experience of working in hyper-growth start-up
- Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
- Market place and /or Payments expert with strong domain knowledge.
- Prior background in building tech products at scale.
- Proven ability to drive business metrics using technology and product.
- Passion for creating seamless and engaging user experiences.
- Curious about metrics, execution processes, macro trends.
- Understanding the client’s processes and modeling the same on the software
- Responsible for Configuration and set-up
- Managing testing and quality control of deliverables
- Participating in the product demonstrations and owning success of pilots
- Providing support to clients to tackle any issues raised and responding to change requests
What you need to have:
- Should be passionate about customer success
- Minimum 2 years of experience of product delivery or project management experience
- Should have led external client facing projects
- Should have been part of / set-up system configuration or support processes
- Detail-oriented and cross-functional
- Excellent communication and presentation skills
- Should have Project management certification
- Bachelor’s or master’s degree in engineering / business management required
- Hands on knowledge of database querying and reporting
Our client is a Cloud Solutions startup that helps businesses manage their sales processes and clients well. It is a registered Salesforce partner and has been providing customised products and services to various companies for several years. They serve clients from various sectors like Finance, Healthcare, Education and even NGOs.
Their team consists of certified salesforce developers, consultants and mobile application developers, having a combined experience of over 50 Man years and over 100 projects. Founded by an ex-Infosys employee, they are a team of dynamic developers who are pioneers in Cloud Computing and their projects have been successfully set up and run in India and North America.
As the Salesforce Project Manager, you will be part of the growing Salesforce practice, managing a project or program. You will manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction.
What you will do:
- Managing the project plan, budget, structure, schedule and staffing requirements for the delivery organization
- Creating and executing project work plans and revising as appropriate to meet changing needs and requirements for a workstream
- Being responsible for the deliverables, cost, schedule, and quality for a workstream
- Developing, reviewing and approving project plan(s) and scope; ensuring all facets of the project deliverables are met for a workstream
- Reviewing deliverables prepared by team before passing to client for a workstream
- Identifying and managing project risk for a workstream
- Ensuring project documents are complete, current, and stored appropriately for a workstream
- Reviewing the status reports of team members and addressing issues as appropriate for a workstream
- Management and successful delivery of all phases of at least 2 – 10 Salesforce implementations for a workstream
- Experience in using tools to automate project management like agile scrum, jira etc.
- Experience in Project Management
- A Project Manager usually has technical expertise in one or more other domains (e.g. a Project Manager with testing skills could perform a test manager function)
- Experience in interacting with clients
- Team handling experience
- Management of Salesforce projects from start to finish using agile delivery approach for a workstream
- Deep knowledge of / experience with formal delivery methodologies
A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP.
Responsibilities
• Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels
• Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects
• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget
• Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners
• Lead Client Training (facilitating training programs, if required along with Directors)
Qualifications
- Bachelor’s degree
- 4+ years of work experience
- Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP
- Experience with marketing campaign design, campaign management, and analysis preferred
- Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done
- Collaborative mindset - able to partner with partners externally
- Strong customer facing communication skills, both written and verbal
NodeJS (Node.js)
Java
PythonJavascriptWe are an IT Services and Product Development company, headquartered in Bangalore, that develops ERPs, Mobile Apps, and Web-Apps for our clients and customers globally.
Our Engineering team is looking for a Sr. Full-Stack Engineer to join our base in Bangalore, KA. Your key role will be to lead architectural level discussions, define performance upgrades, undertake new initiatives to groom our engineering team and provide valuable insights on all levels. If you are a problem solver with a unique way of thinking from a technology POV, and a great team player, we have the right role for you.
A high level overview of what this role looks like:
Engineering – 50% of time: As a leader, you will be undertaking engineering tasks which are complex in nature and also work on big modules and define the architectural layouts, both on Application, API and Database level.
Problem Solver - 30% of time: Be a Problem Solver, help our Engineering team to come up with a new solution that makes our applications - scalable, high in performance, reliable, and secure. This includes having ability to drive engagement on Engineering and also from DevOps Point of View.
Training & Improvements – 20% of time: Groom our Engineering Team, provide training, valuable insights and knowledge transfers (KT) based on your years of experience building apps, products and delivering projects and working with different clients and teams.
What you bring to the table:
- Experience in independently managing, End-to-End Implementation, Design and Development of IT Projects and Products (Apps and Web-Apps)
- Experience converting Business Cases to Technology case and Building Products from scratch
- Experience in Training team and grooming them, undertaking managerial tasks such as Quarterly Skills Meeting, and Profile Evaluation, GAP Analysis
- Experience in Providing inputs to Project Budgeting, Efforts Estimations (EE), Technology Decks,
- Experience in Writing Test Cases and Managing UAT and Deployment Cycle (Automation Testing)
- Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
- Interacting with the Technical/Engineering team to ensure Delivery and Implementation of the Software Solution/Projects
- Client Relationship Management, Excellent at English Speaking, and Written Communication
- Understanding of Change Management, Risk Management and Project Management
- Experience working with US Clients is a Must
- Experience and Exposure working with different projects and business models will be an advantage
- Understanding of Blockchain, Healthcare, HIPAA Compliances, RPA, Payments Services, DevOps will be an asset
Must have skills:
- Excellent Written and Oral Communication Skills and Etiquettes
- Excellent Presentation Skills
- Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients and ability to provide inputs to improving ODCs (Off-shore development centres)
- Experience dealing with Pressure and Meeting strict Project Deadlines
- Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
- Experience in handling Conflict and Resolution Management
Qualifications:
- 8 -12 years of overall experience
- Experience of working on Mobile & Web Applications (across Android & iOS)
- Strong understanding of Java & MERN/ MEAN stack - Angular/Node/React/ Vue
- Ability to create APIs in REST, and GraphQL understanding of JSON, XML, Websockets, SOAP, COBRA
- Good to have experience of Office 365 - SharePoint and ASP.Net
- Understanding of Database: MySQL, MongoDB, Oracle, PostGres
- Understanding of Project Management: Agile/Scrum, Waterfall both is fine
- Previous experience of working in FinTech, eCommerce, Enterprise Projects, C2C, B2C, B2B Apps will be an added advantage
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- First point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
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