Pega Production Support Consultant

at Envisioned Strategy and Consulting

Pega Production Support Consultant

Envisioned Strategy and Consulting

Company

Home

Pega Production Support Consultant

at Envisioned Strategy and Consulting

Posted by Harika Padakanti

3 - 4 yrs

₹7L - ₹9L / yr

Hyderabad

Skills

Java

Pega PRPC

XML

HTML

Job Description

Key Responsibilities

Provide day-to-day resolution of external client and internal production incidents in a Pega-based application support environment.
Collaborate with TPO teams, SE teams, Operations teams, EOCC, and associated IT support teams to drive timely incident resolution.
Leverage strong Pega application and workflow knowledge to analyze, troubleshoot, and resolve production issues efficiently.
Participate in 24×7 production support coverage, including on-call rotations for critical incidents as required.
Monitor production alerts proactively to identify and address system issues before end-user impact occurs.
Deliver clear, concise, and timely status updates on high-priority incidents to leadership and stakeholders.
Develop a strong understanding of business impact through daily interaction with operations teams and system users.
Perform incident root cause analysis (RCA) for production issues and actively track corrective actions through closure.
Ensure production incidents are resolved and communicated in alignment with defined SLA requirements.
Provide ongoing production support for enterprise Pega application suites.
Resolve production tickets within established SLA and priority guidelines.
Support and expedite resolution of escalated managed incidents.
Represent the IT production support perspective in discussions with business and operations teams.
Perform daily system health checks to ensure application stability, availability, and performance.
Provide annual 1-on-1 production support coverage as required by the organization.

Required Skills

3–4 years of Pega experience with strong understanding of Pega-based applications
1–3 years of IT production support experience
Strong verbal and written communication skills
Working knowledge of Java technologies (preferred)
Proficiency in SQL
1–3 years of BPM / workflow experience
1–3 years of XML/HTML experience
Hands-on experience with Incident and Problem Management processes

Required Experience & Education

1–3 years of experience with Pega Case Management
Proven experience working on cross-functional technical teams
Experience supporting onshore/offshore delivery models
Bachelor’s degree in a technical or business-related field, or equivalent professional experience

Desired / Nice-to-Have Experience

Exposure to OpenShift environments
Experience coaching or mentoring team members
Pega Certification is a plus

Job Description

Key Responsibilities

Provide day-to-day resolution of external client and internal production incidents in a Pega-based application support environment.
Collaborate with TPO teams, SE teams, Operations teams, EOCC, and associated IT support teams to drive timely incident resolution.
Leverage strong Pega application and workflow knowledge to analyze, troubleshoot, and resolve production issues efficiently.
Participate in 24×7 production support coverage, including on-call rotations for critical incidents as required.
Monitor production alerts proactively to identify and address system issues before end-user impact occurs.
Deliver clear, concise, and timely status updates on high-priority incidents to leadership and stakeholders.
Develop a strong understanding of business impact through daily interaction with operations teams and system users.
Perform incident root cause analysis (RCA) for production issues and actively track corrective actions through closure.
Ensure production incidents are resolved and communicated in alignment with defined SLA requirements.
Provide ongoing production support for enterprise Pega application suites.
Resolve production tickets within established SLA and priority guidelines.
Support and expedite resolution of escalated managed incidents.
Represent the IT production support perspective in discussions with business and operations teams.
Perform daily system health checks to ensure application stability, availability, and performance.
Provide annual 1-on-1 production support coverage as required by the organization.

Required Skills

3–4 years of Pega experience with strong understanding of Pega-based applications
1–3 years of IT production support experience
Strong verbal and written communication skills
Working knowledge of Java technologies (preferred)
Proficiency in SQL
1–3 years of BPM / workflow experience
1–3 years of XML/HTML experience
Hands-on experience with Incident and Problem Management processes

Required Experience & Education

1–3 years of experience with Pega Case Management
Proven experience working on cross-functional technical teams
Experience supporting onshore/offshore delivery models
Bachelor’s degree in a technical or business-related field, or equivalent professional experience

Desired / Nice-to-Have Experience

Exposure to OpenShift environments
Experience coaching or mentoring team members
Pega Certification is a plus

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About Envisioned Strategy and Consulting

Founded :

2023

Type :

Products & Services

Size :

0-20

Stage :

Profitable

About

We broadcast knowledge, inspirations, designs, insights, trends and campaigns of Digital Media. 📨- [email protected]

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