Senior HCM Developer

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Exp. Level: 5+ Yrs

Proven experience as a. NET Developer

Familiarity with the ASP. NET core framework, SQL Server, Web API, and Microservices

Understanding of Agile methodologies

Excellent troubleshooting and communication skills

Required Skills: ASP. Net Core Web API, and React Js

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ID: linkedin.com/in/ranjini-c-n-36b674131

# Responsibilities:

• Build the APIs and internal mechanisms of the backend across all our services.
• Architect and provide guidance on building end-to-end systems optimized for speed and scale.
• Build and lead engineering teams to achieve product roadmap milestones.
• Oversee the research and development of new products and technologies.
• Engage with inspiring designers and front-end engineers, and collaborate with leading back-end engineers as we create reliable APIs
• Represent and evangelize engineering team in events, talks, conferences, etc.
• Be available for troubleshooting in case of backend emergencies.

# Requirements:

• Bachelor's in Computer Science or any Engineering domain with experience in Software Programming.
• 2-5 years of experience building large-scale software applications.
• Highly proficient with Java and knowledge of the many intricacies of Spring Boot.
• Proficient with MongoDB and Redis. Knowledge of Aerospike, other databases would be a bonus.
• Good understanding of distributed systems (servers, databases, etc.).
• Positive and solution-oriented mindset and comfort working in a highly agile, intensely iterative software development environment.

###Are you a React Native Developer?

This is not a usual job description where after reading the roles and responsibilities you are still unclear about the work you’ll be doing and how your contributions will impact the customers.

Here, we’ll tell you exactly what you’re getting into and you decide for yourself if we’re worthy of your application.

Deal? Let’s do it!

About Us:

StockPe is gamifying financial education for young Indians thereby making them financially educated. We are a small team of awesome people who are in love with finance. 

Team, culture & stuff!

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality. Not us. Here are some of our core values to give you a sense of who we are as a team:

• Customer is our religion

• Freedom and Responsibilities - We give you a deadline and you have the freedom to do it according to you

• The team is above everything

• Simplify and innovate - No complex process in StockPe, always make it simple through innovation

• Experiment and think big - Nothing is exciting than this, constantly experiment with things and think out of the box

• Shap up or ship out - We provide weekly feedback on your performance to help you grow

Not convinced yet? Okay, here’s the fun stuff:

• We don't track time - Flexible working hours :

• Remote first - Work from anywhere

• The young and geographically distributed team across India

• Save & invest - We help you invest some portion of your stipend for your future

• We do parties and crack lame jokes

Your Impact:

As a financial education platform, we expect you to have a holistic understanding of finance/capital markets (Stocks, etc).

StockPe is a highly collaborative environment and we are looking for a capable team member, skilled in eliciting, capturing, and integrating ideas into our mobile app. We expect strong logic building and great attention to time management.

Responsibilities:

• Build pixel-perfect, smooth UIs across mobile platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native

• Writing reusable, testable, and efficient code.

• Maintain and write high-quality code to ensure the product is seamless and bug-free.

• Participate in Agile development, POC development, brainstorming, etc.

• Coordinate and collaborate with other members for smooth and swift development.

Skills required:

• Expert-level knowledge of React Native

• Good working knowledge of state management library Redux

• Good knowledge of REST APIs and WebSockets

• Good grasp of JavaScript language and its nuances, including ES6+ syntax

• Experience in 3rd party integration

• An avid follower of the best practices, optimization strategies, and design pattern

• Become the expert of our platform and have a complete understanding of our features and use-cases.
• Conduct product demonstrations on a daily basis to clients.
• Own the full sales cycle of closing a deal.
• Discover customer needs and communicate to prospects how company is different from all other competitive platforms.
• Ability to crack annual deals from clients by smartly using closing levers.

• Sales guy in-person meetings + on-spot closure with institutes.
• Should have 1+ years relevant experience in the SaaS domain.
• Should have a two-wheeler

• Must have two wheeler
• Well versed in Regional Language along with English
• SaaS experience

What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like JQuery have in common? They all use BrowserStack, as do over 25,000 other customers!

BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites and apps on different operating systems and mobile devices. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 6 years and billions of tests later, we are ready for our next phase of hyper growth. Bootstrapped for the first 6 years, we continue to be profitable since inception with a near exponential https://workable.com/nr?l=https%3A%2F%2Fwww.browserstack.com%2Fgrowth">growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel

Are you are the one who wants to work on a tech-heavy product, and the challenging technical problems that it entails? Problems vary, and can be as diverse as scaling the product smoothly as the company grows, to setting up a device farm, or solving streaming issues through a browser, without the use of plugins. Will you be excited for the challenge to transform and think critically on many computer science disciplines including product design, usability, building APIs and user-centric online applications, business logic, scaling performance, and 24x7 reliability?

JOB RESPONSIBILITIES

• Writing high quality code, participating in code reviews, designing/architecting systems of varying complexity and scope, and creating high quality documentation supporting the design/coding tasks
• Lead out team meetings, stand-ups, and architecture/design discussions
• Identify areas of improvement in our frameworks, tools, processes and strive to make them better. Evaluate our success metrics and evolve our reporting systems
• Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components
• Find solutions and solve issues around a variety of operating systems or programming languages
• Researching new technologies and adapt them to BrowserStack requirements
• Own and commit to all your work, and be accountable for your results
• Using and understanding code from Open Source
• Teaching others how to use new software
• Willing to learn new programming languages and databases
• Able to write efficient SQL queries and design schemas for relational databases
• Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves)
• Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
• Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7
• Scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality

• Good experience in at least one scripting language: Ruby, Nodejs, Python, AppleScript, Unix shell or similar
• Familiarity with one compiled language: C, Java, Go or similar
• Good knowledge of operating systems and networking concepts
• Reasonable knowledge of Windows and/or Linux operating systems
• Ability to work on Windows and Linux platform below the application layer, including file systems, kernels, custom installations, shell scripting, internal APIs, etc
• Aggressive problem diagnosis and creative problem solving skills
• Startup mentality, high willingness to learn, and hardworking
• Experience of 3-6 years