Oracle Cloud Techno Functional Financial Analyst

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Required Skillset

·       The candidate should be well-versed in advanced off-page SEO methodologies like link-building, influencer collaboration, guest blogging, and content promotion.

·       Profound knowledge of on-page SEO, such as keyword optimization, meta tags, title improvement, URL structure, user experience, and conversion rate optimization, is necessary.

·       Must have relevant experience in team leadership, workflow organization, and project management.

·       Should be capable of devising, articulating, and implementing successful SEO strategies for enhanced website performance and ranking.

·       Exceptional verbal and written communication aptitude is required for articulate interactions with the team and other stakeholders.

·       Proficiency in MS Office Suite, especially Excel, is a prerequisite for effective data analytics and reporting.

·       Record-keeping ability and advanced skills in data reporting, with a clear understanding of analytics tools like Google Analytics, SEMrush, and Ahrefs, is a must.

·       Should be able to conceptualize innovative solutions for achieving high quality and authoritative link-building.

·       The capability to quickly identify and rectify issues impacting the SEO performance of the website is required.

·      A proven track record in SEO showcasing improved SEO performance is crucial.

Job Description

·       Guide the SEO team in applying best SEO practices to all online content.

·       Oversee and manage SEO team's workflow to ensure deadlines and targets are achieved.

·       Formulate effective on-page and off-page SEO strategies.

·       Undertake keyword research for improving organic SEO rankings.

·       Analyze SEO statistics, including traffic, ranking, clicks, and bounce rates.

·       Establish systems and standards for optimizing all content for SEO.

·       Design strategies and action plans for building high-quality, authoritative backlinks to our website.

·       Monitor and assess search results and performance across major search channels.

·       Execute data analysis to inform SEO strategy and provide enhancements.

·       Regularly track and report on KPIs using tools like Google Analytics, SEMRush, and Ahrefs.

·       Present detailed reports and insights to the team and stakeholders.

·       Communicate SEO strategies and results to the team, clients and stakeholders in a clear, precise manner.

·       Work in collaboration with other departments, such as content, design, and development, to manage SEO strategy.

•  5 to 10 years of work experience as a .net developer

•  Proficiency in building web-based applications

•  In-depth knowledge of the .net languages and database - asp.net web API, c# - asp.net MVC - SQL

•  In-depth knowledge angularjs, service stack

•  Familiarity with identity (3rd party)

•  Proficiency using git version control.

•  Familiarity with agile environments

•  Troubleshooting abilities

•  Good communication skills

•  "Azure web app, azure storage "analyze system requirements and prioritize tasks

•  Write clean, testable code using .net programming languages

•  Develop technical specifications and architecture

•  Test and debug various .net applications

•  Review and refactor code

•  Deploy fully functional applications

•  Upgrade existing programs

•  Document development and operational procedures

Technical/Core skills

1. Minimum 3 yrs of exp in Informatica Big data Developer(BDM) in Hadoop environment.
2. Have knowledge of informatica Power exchange (PWX).
3. Minimum 3 yrs of exp in big data querying tool like Hive and Impala.
4. Ability to designing/development of complex mappings using informatica Big data Developer.
5. Create and manage Informatica power exchange and CDC real time implementation
6. Strong Unix knowledge skills for writing shell scripts and troubleshoot of existing scripts.
7. Good knowledge of big data platforms and its framework.
8. Good to have an experience in cloudera data platform (CDP)
9. Experience with building stream processing systems using Kafka and spark
10. Excellent SQL knowledge

Soft skills :

1. Ability to work independently 
2. Strong analytical and problem solving skills
3. Attitude of learning new technology
4. Regular interaction with vendors, partners and stakeholders

- Hands-on experience in developing User Interfaces (more than 4 years) using Angular 4+.

- Hands-on experience of using reactive frameworks like Redux, NgRX.

- Strong understanding of using UI testing frameworks like Jasmine, Mocha.

- Focus on building reusable components by employing Design patterns.

- Ability to remote diagnose user issues (With or without tools).

- Strong understanding of Object-oriented concepts.

- Ability to suggest alternative solutions for micro-level problems considering the environment constraints.

- Ability to diagnose development issues independently.

- Self-motivated learner.

Intro

EAGLE Power Holdings aims to launch a portfolio of new energy retail brands, all of which enjoy the efficiency of a single technology platform. We want to do more than offer cheap "green" tariffs, and believe that our range of engaging brands can identify with shifts in consumer preferences (e.g. growth of EV usage), with the value of local communities, and with proactive support of broader ESG causes.

Our long-term strategy is technology-driven, and involves unlocking value through the digitalisation of processes around customer acquisition, engagement, and retention.
Developers at EAGLE flourish in an agile process where collaboration and ego-free communication is valued. We believe in developing working software throughout the entire product development process. We engage in product thinking as a team and cross-functionality among product managers, designers, and domain experts is promoted.

How you fit in

Engineering is the executional function of EAGLE's software delivery wing. As a server-side developer at Eagle, you will take the lead on implementing various software services of our core energy retail infrastructure. Not only are you expected to write clean, tested, and maintainable code, you will also be a central part of a product team that iterates constantly, ships regularly, and learns continuously. You will have the creative freedom for learning, experimenting, and responsible risk-taking in a startup environment.

What your role consists of:

• Develop enterprise-scale backend services using Golang

• Collaborate with engineers, UI/UX designers, and product owners to build & ship new features and maintain/enhance existing ones

• Independently come up with extensible low-level software design. Write modular, tested, readable and performant code

• Debug production issues across services and multiple levels of the stack

• Help inform product prioritisation and scoping decisions by evaluating technical complexity and risk

• Improve engineering standards, tooling, and processes

• Maintain technical documentation

What you bring to this role:

• At least 1-3 years of demonstrated ability to rely on an iterative process to maintain momentum on projects in a distributed, collaborative, agile environment
• An ownership mindset: you should look not only at what you’re asked to do, but ask why you’re doing it and how it impacts on the rest of the product, our customers, and whether it makes sense
• Comfort with low-level engineering and ability to write efficient, performant and tested code
• Think deeply about systems and services and write high-quality code. We work mostly in Golang, with AWS Cloudformation. However, languages can be learned: we care much more about your general engineering skill than - knowledge of a particular language or framework.
• Excellent communication skills and ability to give and receive constructive feedback
• Passion for the whole product process. You will have your specific areas of focus, but we find those that are passionate about the bigger picture collaborate best with cross-functional teams

Where we are

While the company is registered in the UK, the software delivery wing is built to be remote-first. Whether you prefer to be in situ or a digital nomad (or anything in between), you are welcome. We are not inclined to support relocation to London for candidates that are not already based there, as we are a remote-first company. 

What’s in it for you

We offer competitive salaries based on prevailing rates in your local employment market, but there is further room to negotiate if you are the right candidate. In addition to your basic package, you can expect to receive the following benefits:

• Flexible working hours
• Unlimited annual leave
• On-the-job coaching, and access to mentorship by industry and domain thought leaders
• Full or partial sponsorship for professional/skill development courses, certifications, and other learning opportunities (evaluated on a case-by-case basis)
• Monthly allowance package for remote working (coworking membership or cash allowance)

About EAGLE Power Holdings

In a nutshell: Transforming energy retail and supply through cutting-edge software and AI technology

The venture is in ‘stealth mode’ as we lay the foundations for blast-off. It has been launched by a team with a history of entrepreneurial successes. These include one in the climate change space which services the Californian and North America carbon markets, and another which provides highly refined machine learning software to the energy arena in Asia. Both companies were acquired last year. 

This start-up was launched in London at the end of 2020, and will focus on the deregulated energy market in GB. The mission is to discover, or invent, a viable business and operational model for energy retail within the near-zero-cost energy ecosystem that the world is moving towards. This transformation is driven by the ever-decreasing prices of renewables/alternative generation, and by the exponentially growing volumes of national energy system data. We believe these factors have yet to truly disrupt the market, and intend to accelerate the sharing of value back to consumers.

Job Description