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Genesys Cloud Developers / IVR Developers
Genesys Cloud Developers / IVR Developers
Ttec Digital's logo

Genesys Cloud Developers / IVR Developers

Srinath Guduru's profile picture
Posted by Srinath Guduru
1 - 12 yrs
₹6L - ₹25L / yr
Hyderabad
Skills
Software Development
skill icon.NET
.NET Framework
skill iconXML
SOAP
RESTful APIs
TCP/IP
skill iconJavascript
skill iconHTML/CSS
Data modeling

Position Description:

TTEC Digital is looking for enthusiastic Developers for Genesys Contact Center products and custom developed Cloud solutions.  As a Developer, you will function as an active member of the Development team in the following phases of a project’s lifecycle: Design, Build, Deploy, Accept, web and windows services, API’s and applications that integrate with our customers back end CRM systems, databases, and external 3rd party API’s.

Responsibilities:

  • Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
  • Communicates with project manager/client to identify application requirements.
  • Ensures applications meet the standards and requirements of both the client and project manager.
  • Conducts tests of the application for functionality, reliability and stabilization.
  • Deploys/implements the application to the client.
  • Maintains and supports existing applications by fixing problems, addressing issues and determining the need for enhancements.
  • Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
  • Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
  • Demonstrate professionalism and leadership in representing the Company to customers and vendors.
  • Core PureConnect handler development & maintenance.
  • Monitor and respond to system errors. Participate in on-call rotation.
  • Follow-up on and resolve outstanding issues in a timely manner.
  • Update customer to reflect changes in system configuration as needed.
  • Understand system hardware/software to be able to identify problems and provide a remedy.
  • Handle TAC/Engineering escalations as directed by the team lead or team manager.

Requirements

  • Bachelor’s degree in computer science, business, or related area.
  • 3+ years of relevant experience and proven ability as a software developer.
  • Experience with the Microsoft development platform.
  • Experience with .NET Framework.
  • Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, and HTML.
  • Deep Understanding of application architecture.
  • Familiarity in data modeling and architecture.
  • Deep expertise and familiarity with the Pure Cloud development platform.

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.

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About Ttec Digital

Founded :
1982
Type :
Products & Services
Size :
1000-5000
Stage :
Profitable

About

We bring humanity to business.
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