Genesys Cloud Developers / IVR Developers

1. Campaign Development: Creating and launching marketing campaigns across various channels, including social media, email, search, display, and affiliate marketing.

2. Targeting and Segmentation: Identifying and targeting specific audience segments to maximize campaign effectiveness and ROI.

3. Ad Optimization: Continuously monitoring and optimizing ad performance, including ad copy, images, targeting, and bidding strategies.

4. Budget Management: Managing and allocating marketing budgets to maximize ROI and achieve business objectives.

5. Data Analysis: Analyzing campaign data and metrics to measure performance, identify areas for improvement, and inform future marketing strategies.

6. A/B Testing: Conducting A/B testing and experimentation to optimize campaign elements, such as ad creative, landing pages, and email subject lines.

7. Conversion Rate Optimization: Optimizing landing pages, websites, and other digital assets to improve conversion rates and user experience.

8. Return on Ad Spend (ROAS) Analysis: Measuring and analyzing ROAS to ensure that marketing campaigns are generating a positive return on investment.

9. Cross-Channel Marketing: Coordinating and executing marketing campaigns across multiple channels, including social media, email, and search.

10. Team Collaboration: Working closely with cross-functional teams, including sales, product, and creative, to ensure that marketing campaigns are aligned with business objectives and goals.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Responsibilities:

You will get a chance to create products from scratch. While you will get the advantage of the scale of the organization, you are expected to come up with creative solutions to challenging problems.

On a typical day, you'd work with highly skilled engineers to solve complex problems. This is an early-stage initiative. Your ability to translate business requirements, and develop and demonstrate quick prototypes or concepts with other technology teams will be of great value.

You will learn and work on a variety of languages such as C/C++, python, and Linux as well as work on BLE, MEMS, biometric sensors, and the latest wireless technologies.

Requirements:

6+ years of Embedded firmware development experience in C/C++

BLE/GPS/GSM/RTOS stack expertise

Hands-on experience with Lab equipment (VNA/RSA/MSO etc).

Testing environment setup using automation scripts and networking equipment, practices for the full software development life cycle, including coding standards, code reviews, source control management, continuous

Familiar with Wireless/IoT network protocols and standards.

Experience with microcontrollers, sensors, and serial communication.

Preferred experience with wearOS/TizenSuperior presentation and communication skills, both written and verbal

Bachelor/Masters's degree in electrical/electronic/communications engineering, information technology, physics, or a related field from

Tier 1 Tier 2 Engineering colleges only (IITs/NITs/IIITs/BITS etc. )

Result-oriented and ready to take ownership. Exhibit strong team

About Fundamento

Fundamento is a skills readiness platform for customer-facing teams.

Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.

High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.

Join us to transform the future of work.

We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s clients up for success.

What the role entails 👉🏽

• Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.
• Build, regularly manage, and execute product roadmap for the platform. 
• Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.
• Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories. 
• Own sprint execution and lead scrum
• Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.
• Continuously evaluate product fit and process optimization, and ascertain technical dependencies.
• Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be
• Demonstrate your team releases to internal and external stakeholders.

Location: Delhi 

Job-type: Full-time 

Desired candidate profile 👇🏽

• 3+ years experience in designing and delivering world-class software products in a Product Management role. 
• Prior experience working on a B2B SaaS product is a must. 
• Experience must include having been through the Product-Market-Fit journey of a product.
• Outstanding written and verbal communication skills
• Strong project management skills and ability to break down a big vision into actionable, bite-size milestones
• Ability to develop and execute a successful product roadmap.
• Experience with AI/ML is a plus. 
• Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have. 
• Self-motivated, innovative, and strong team player
• Agility and flexibility in adapting to a dynamic and hybrid work environment

Why us?

Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.

We grow when you grow.

Founders:

Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.

Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.

Prominent Investors:

Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation

Instructional Designer (Full time, Permanent WFH, Flexible Timing)

What you will do at Xclaymation:

• Should showcase core competencies in LMS, SCORM and other authoring tools and actively apply them on a day-to-day basis.
• Be on the lookout regularly on how to give the best makeovers to drab information that captivates people and holds them in place for a few seconds more.
• Develop e2e LMS modules from conceptualization to support.
• Attend regular meetings with our clients and understand their needs and specifications to better cater the modules to them.
• Be part of a team that doesn’t believe in managers and hierarchies, but in collaborative functioning and reap the benefits of flex hours.

Skills we are looking for -

• Content developer
• eLearning developer
• Training and development associate
• Articulate Storyline

• Provide support to an organization in finding the qualified candidates for vacant job positions.
• Contribute to the human resource management and employment for smooth functioning of a medical facility.
• Review large number of resumes or curriculum vitae
• Research for job fairs, job seminars and involve in cold calling, referral recruiting, etc., to get the right candidate.
• Screen each resume carefully to shortlist the appropriate ones, based on the professional and personal credentials.
• Manage interview on telephones or personal meeting to figure out the matched qualities, before processing it to the hiring manager or key interview panel.
• Assist in arranging face-to-face interview with higher management.
• Assist the managers in recognizing the key skills and competencies of the candidate to make the final selection of the candidate.
• Negotiate and decide the cost/salary of the employee in consultation with the higher management.
• Check the background of candidates followed by employment reference checking.
• Carry out pre-employment tests like medical test, intelligence quotient, emotional quotient, etc.
• Report to the manager on the status of the interview and selection process.
• Work according to the rules, regulations and recruitment strategies of the organization.
• Suggest new approaches towards developing better recruitment policies.
• Arrange several marketing initiatives in advertising job vacancies through job sites, company website, newspaper, job vacancy journals, etc.
• Monitor the need for new employees for a particular post.
• Suggest effective employee benefit schemes to enhance the organization's effectiveness.
• Be aware of the healthcare job market trends.
• Analyze and review the effectiveness of the selected candidates and take corrective steps if goals are not met.

• Working with Banks in 24x7 based environment and identify Application problems and advising on the solution.
• Analyzing application/OS logs to spot common trends and underlying problems.
• Analyzing underlying database using SQL queries (MS SQL /Oracle or any other relational database).
• Deploying, testing, and reporting bugs/issues in new modules and support clients in testing.

Skills Required:

• Good analytical and problem-solving skills.
• knowledge of Linux Commands and database queries.
• Knowledge of Application servers i.e Apache Tomcat/ Jboss.
• Knowledge of shell script 
• knowledge on Banking Digital Products i.e. IMPS, UPI

As a UI Developer with 2+ years of experience

Strong with Javascript/ Typescript with good understanding of DOM

Experience with UI frameworks such as React/ Angular/ VueJS 

Good with CSS/ SCSS/ SASS and handling responsive UI development

Experience using standard UI frameworks such as bootstrap, bulma, material ui etc

Ability to split code into logical components with impetus towards writing reusable components/ styles

Experience with handling state management, separation of layers with the right kind of abstraction