Genesys Cloud Developers / IVR Developers

Duties

About Us:

We are a UK-based conveyancing firm dedicated to transforming property transactions through cutting-edge artificial intelligence. We are seeking a talented Machine Learning Engineer with 1–2 years of experience to join our growing AI team. This role offers a unique opportunity to work on scalable ML systems and Generative AI applications in a dynamic and impactful environment.

Responsibilities:

Design, Build, and Deploy Scalable ML Models

You will be responsible for end-to-end development of machine learning and deep learning models that can be scaled to handle real-world data and use cases. This includes training, testing, validating, and deploying models efficiently in production environments.

Develop NLP-Based Automation Solutions

You'll create natural language processing pipelines that automate tasks such as document understanding, text classification, and summarisation, enabling intelligent handling of property-related documents.

Prototype and Implement Generative AI Tools

Work closely with AI researchers and developers to experiment with and implement Generative AI techniques for tasks like content generation, intelligent suggestions, and workflow automation.

Integrate ML Models with APIs and Tools

Integrate machine learning models with external APIs and internal systems to support business operations and enhance customer service workflows.

Maintain CI/CD for ML Features

Collaborate with DevOps teams to manage CI/CD pipelines that automate testing, validation, and deployment of ML features and updates.

Review, Debug, and Optimise Models

Participate in thorough code reviews and model debugging sessions. Continuously monitor and fine-tune deployed models to improve their performance and reliability.

Cross-Team Communication

Communicate technical concepts effectively across teams, translating complex ML ideas into actionable business value.

·      Design, build, and deploy scalable ML and deep learning models for real-world applications.

·      Develop NLP-based and Gen AI based solutions for automating document understanding, classification, and summarisation.

·      Collaborate with AI researchers and developers to prototype and implement Generative AI tools.

·      Integrate ML and Gen AI models with APIs and internal tools to support business operations.

·      Work with CI/CD pipelines to ensure continuous delivery of ML features and updates.

·      Participate in code reviews, debugging, and performance optimisation of deployed models.

·      Communicate technical concepts effectively across cross-functional teams.

Essentials From Day 1:

Security and Compliance:

         • Ensure ML systems are built with GDPR compliance in mind.

         • Adhere to RBAC policies and maintain secure handling of personal and property         data.

Sandboxing and Risk Management:

         • Use sandboxed environments for testing new ML features.

         • Conduct basic risk analysis for model performance and data bias.

         • Use sandboxed environments for testing and development.

         • Evaluate and mitigate potential risks in model behavior and data pipelines

Qualifications:

·      1–2 years of professional experience in Machine Learning and Deep Learning projects.

·      Proficient in Python, Object-Oriented Programming (OOPs), and Data Structures & Algorithms (DSA).

·      Strong understanding of NLP and its real-world applications.

·      Exposure to building scalable ML systems and deploying models into production.

·      Basic working knowledge of Generative AI techniques and frameworks.

·      Familiarity with CI/CD tools and experience with API-based integration.

·      Excellent analytical thinking and debugging capabilities.

·      Strong interpersonal and communication skills for effective team collaboration.

Responsibilities:

• Translate designs and wireframes into high-quality code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.

Requirements:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Familiarity with RESTful APIs to connect Android applications to back-end services. 
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Understanding of Google's Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration & Application Bundle Kotlin, Java
• Key requirements: Android SDK, Android UI, Core Java, Gradle, Kotlin.

Job Description:

• Conducting market research to understand user needs
• Defining product features and requirements
• Creating and managing a product roadmap and timeline
• Developing competitive analysis and product positioning strategies
• Defining metrics for product’s success
• Incorporating customers’ feedback
• Knowledge of product development methodologies
• Strong project management skills
• Ability to conduct market research and understand trends
• Experience in the relevant industry
• Excellent communication and interpersonal skills
• Ability to make data-driven decisions

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

• Handling customer queries through inbound/outbound chat and phone calls.
• Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
• Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
• Help stakeholders understand changes in the voice of customers/partners. 
• Provide RCAs on hits and misses in business performances.
• Collaboratively work with the operation team. 

What we’re looking for:

•  Consistent performer who handles stressful situations and deadline pressures.
•  Experience of 1 - 3 years of experience in customer support.
• Also, freshers with good communication and wanted to work in startup 
• Candidates who have handled the non voice process will be preferred. 
•  Ability to work in a collaborative environment.
•  Empathy with a knack for understanding what a customer really needs and why they need it
•  Bachelor's degree in any discipline.

Skills we are looking for: 

• Strong customer engagement skills
• Strong communication skills 
• Very strong relationship skills 
• Good problem solving and analytical skills
• Demonstrated ability to develop creative solutions

We are looking for passionate engineers and researchers that want to contribute in this exciting and fast moving field of Deep Learning and Research.

Our client is India's first one-stop-shop for corporate benefits. They create mutually rewarding relationships between employers and businesses by managing corporate discounts. They enable organizations to incentivize their employees beyond just salary by providing benefits related to Travel, Entertainment, Dining, Education, Shopping and many more spheres of life.

Founded in 2014, this Gurugram based employee rewards platform is led by young founders who are UCLA alumni with experience in companies like Microsoft US, Oracle, Symantec, Amazon, and Reliance. They've partnered with over 10000+ brands across dining, shopping, entertainment, wellness and many more providing exclusive employee discounts, brands like CCD, Samsung, Lifestyle, Flipkart, PVR Cinemas, Zoomcar, OYO, Lifestyle, Mother's Pride, Max Healthcare and more. Our client is leading the $2 billion rewards market in India with 250+ corporate clients including giants like Concentrix, EY, DXC and Mphasis, and they've raised $2 million to date from prominent VCs like GrowX Ventures, Sprout Ventures, and Axilor Ventures.

As a Software Engineer - VP Front End, you will be building world-class websites using JS frameworks.

What you will do:

• Creating modern flat UI.
• Development of the front-end of our application and our public websites.
• Testing the website to ensure it is working.
• Taking ownership of the code your write & features you build.
• Pioneering product ideas, participating in the design and implementing them.
• Strengthening and improving the architecture of our front-end.
• Strengthening and improving development and releasing processes within the team.
• Collaborating with the team and communicate effectively.

What you need to have:

Experience: 2 to 7 years

• You will be managing the recruitment process
• You will be responsible for Sourcing CVs as per job description & ICP through portals
• Attract and hire candidates through various channels and ensure timely hiring of the candidate.

• You will be responsible for uploading and updating candidatures in Applicant tracking system.
• You will be responsible for keeping continuous follow-up with the selected candidates
• You will be responsible for maintaining employee records
• You will be responsible for preparing offer letters
• You will be proficient in reviewing resumes and conducting recruitment interviews
• You will be responsible for background verification check via emails & phone numbers
• Should have good interpersonal skills to handle multiple roles

• Ensuring timely and proper Accounting of entries related to expenses and payments.(Zoho Books)
• Ensure timely payment of Rent, Salary, Utility Bills & statutory dues
• Ensuring Inventories are entered and invoiced in the system.
• Funds Management and vendor’s payment. Reconciliation of Vendors ledger..
• Follow up with Audit Team for Stores Audit, Stock Loss Recovery.
• Stock or inventory management
• Co-ordination with Statutory Auditors.
• Ensure statutory compliances and timely deposit of statutory dues
• Indirect & Direct Tax compliance
• Submission of GST/TDS Returns on monthly, quarterly and annually
• Invoicing, follow up with customer for payment & Reconciliation of customer account