Job Description
Data Quality Operations Lead
Location: India (Client Site / Offshore)
Employment Type: Full-Time
Education: BTech
Department: Utility Division
Position Overview
We are seeking an experienced and highly analytical Data Quality Operations Lead to oversee data quality initiatives for a portfolio of strategic clients. This role serves as the primary liaison between the client and internal operational teams, ensuring the completeness, accuracy, timeliness, and integrity of critical business data.
The ideal candidate will possess exceptional communication skills, strong client-facing experience, advanced analytical capabilities, and the ability to manage data quality operations in a fast-paced US BPO environment. The candidate will work closely with client stakeholders, internal operational teams, engineering, analytics, and leadership to drive continuous improvements in data quality, reporting, and operational excellence.
This position requires regular interaction with client teams and therefore demands excellent verbal and written communication, professional presentation skills, stakeholder management, and relationship-building abilities.
Key Responsibilities
Client Relationship Management
- Serve as the primary Data Quality Point of Contact for assigned client accounts.
- Build and maintain strong professional relationships with client stakeholders.
- Participate in client meetings, business reviews, and operational discussions.
- Communicate data quality updates, risks, issues, and resolutions effectively.
- Manage client expectations through proactive communication and timely follow-ups.
- Collaborate with Customer Success, Data Advisory, and Operations teams to ensure client satisfaction.
Data Quality Ownership
- Own end-to-end data quality management for assigned client portfolios.
- Conduct periodic data quality assessments and health checks.
- Monitor data completeness, accuracy, consistency, and audit readiness.
- Identify data anomalies, duplicates, missing records, overlaps, and data gaps.
- Ensure all data quality issues are tracked, prioritized, and resolved within agreed timelines.
- Drive continuous improvement initiatives to enhance overall data quality performance.
Reporting & Analytics
- Prepare and deliver recurring operational and data quality reports.
- Generate weekly, monthly, and quarterly performance reports.
- Create dashboards, trend analyses, Pareto reports, and executive summaries.
- Present insights and recommendations to internal leadership and client stakeholders.
- Translate complex data findings into actionable business recommendations.
- Maintain accurate documentation and reporting records.
Incident Management & Root Cause Analysis
- Lead data quality incident investigations and resolution activities.
- Perform root cause analysis and identify corrective and preventive actions.
- Coordinate with cross-functional teams to ensure timely resolution of issues.
- Monitor recurring issues and implement long-term solutions.
- Document incident findings, lessons learned, and process improvements.
Operational Excellence
- Establish and maintain quality control processes and standards.
- Develop SOPs, playbooks, operational guides, and knowledge repositories.
- Ensure compliance with organizational and client-specific quality standards.
- Identify opportunities for automation and process optimization.
- Support continuous improvement initiatives across operations.
Cross-Functional Collaboration
- Work closely with Engineering, Product, Analytics, Operations, and Customer Success teams.
- Coordinate activities across multiple stakeholders to achieve business objectives.
- Support implementation of new tools, technologies, and automation initiatives.
- Participate in process improvement and operational transformation projects.
Required Qualifications
Education
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
- Master's Degree (MBA or equivalent) preferred.
Experience
- 5+ years of experience in:
- Data Quality Management
- Data Operations
- Business Operations
- Data Governance
- Client Services or Account Management
- Minimum 2+ years of direct client-facing experience.
- Experience working with US clients and global teams preferred.
- Proven experience managing multiple client accounts or operational portfolios.
Required Skills & Competencies
Communication Skills
- Excellent verbal and written English communication.
- Strong presentation and facilitation skills.
- Ability to communicate effectively with clients, leadership, and cross-functional teams.
- Professional email writing and business communication skills.
Client Management
- Strong client handling and stakeholder management abilities.
- Experience conducting client meetings and business reviews.
- Ability to build trust and maintain long-term client relationships.
Analytical Skills
- Strong analytical and problem-solving capabilities.
- Ability to identify trends, patterns, and root causes.
- Data interpretation and decision-making skills.
Reporting Skills
- Expertise in report generation and business reporting.
- Experience preparing executive summaries and performance dashboards.
- Strong attention to detail and accuracy.
Technical Skills
- Advanced Microsoft Excel.
- SQL (Preferred).
- Power BI, Tableau, or other BI tools.
- Data Analysis and Reporting Tools.
- Microsoft Office Suite.
Preferred Qualifications
- Experience in Utility Data Management.
- Experience in Commercial Real Estate, Energy, or Sustainability domains.
- Knowledge of ENERGY STAR, GRESB, ESG, or GHG Reporting Frameworks.
- Experience working with SaaS platforms.
- Exposure to Data Governance and Data Quality Frameworks.
Key Performance Indicators (KPIs)
- Data Accuracy Rate
- Data Completeness Rate
- Client Satisfaction Score (CSAT)
- Issue Resolution Time
- SLA Adherence
- Incident Closure Rate
- Reporting Accuracy
- Audit Readiness Score
- Stakeholder Satisfaction
- Process Improvement Contributions
What Success Looks Like
The successful candidate will:
- Deliver highly accurate, complete, and reliable data for assigned clients.
- Build strong and trusted client relationships.
- Provide insightful reporting and actionable recommendations.
- Resolve data quality issues proactively and efficiently.
- Drive operational excellence and process improvements.
- Consistently exceed client and organizational expectations.
- Contribute to the overall growth and success of the business.
Shubham Vishwakarma
Full Stack Developer - Averlon
About ARDEM Incorporated
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IV Age Group: 21 – 36 Years
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A Business Development Executive (BDE) is a key player in a company's growth strategy. BDEs are responsible for identifying and generating new business opportunities, and for building and maintaining relationships with clients. Their responsibilities include:
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We are seeking a highly motivated and analytical individual to join our team as a Market Research and
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requires a deep understanding of the enterprise technologies and telecom sectors, as well as strong research,
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Monitor regulatory changes, industry standards, and policy developments impacting the sector.
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Act as an internal subject matter expert, providing guidance and training to colleagues on market.
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o Proficient in gathering, analyzing, and interpreting quantitative and qualitative data from various sources.
o Strong analytical and critical thinking skills, with the ability to translate data into actionable insights and
recommendations.
o Excellent written and verbal communication skills, including the ability to present complex information in a clear
and concise manner.
o Proficiency in using market research tools, data analysis software, and Microsoft Office suite.
o Detail-oriented with strong organizational and project management skills.
o Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
o Strong business acumen and a keen interest in staying up to date with industry trends and developments
o Strong interpersonal skills and an ability work as part of a team, both physical and virtual
o Ability and willingness to work on short deadlines; Strong organizational skills with a problem-solving attitude;
Strong listening and storytelling skills.
o Enthusiasm for working in a high profile, fast-paced startup culture.
o Responsible and self-motivated; Strong analysis skills; Ability to learn new technologies; Ability to multitask and
prioritize between competing activities
o Expertise in MS office - Excel, Word & Power Point documents.
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Competitive Intelligence Analyst. These KPIs and KRAs are designed to evaluate the performance and contribution of the Market Research and Competitive Intelligence Analyst in enterprise technologies and telecom markets. They focus on areas such as market share analysis, competitor analysis, customer insights, strategic recommendations, research accuracy, industry expertise, cross-functional collaboration, and process improvement.
o KPI: Market Share Analysis
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o KPI: Competitor Analysis
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o KPI: Strategic Recommendations
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intelligence.
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Monitor the implementation of strategic recommendations and measure their effectiveness.
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Foster a culture of knowledge sharing and collaboration across departments.
o KRA: Process Improvement
Identify opportunities to streamline and improve market research and competitive intelligence.
processes.
Implement best practices, tools, and technologies to enhance efficiency and effectiveness.
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Education: Any graduate, with digital certifications (a must)
About the role:
- Department - Business Development
- Type of work - Full-time
- Location - Central Delhi (Onsite)
- Working days - 6 days a week
Your Responsibilities:
- Initiating telephonic conversations with candidates interested in Outscal’s programs
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- Determining the persona and providing solutions based on the pain points of the potential customers.
- Coordinating both pre-sales and post-sales follow-ups.
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- 0 to 1 year of full-time sales experience (ed-tech sales would be an added advantage) .
- Ability to work efficiently under high-pressure situations
- Familiarity with tech lingo.
- Solid English communication (both written and verbal)
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- Self-learning and self-initiating attitude with attention to detail.
- Fluency with excel/google sheets or related software.
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Compensation & Benefits
This role comes with the following:
✔️ Competitive salary
✔️ Uncapped Incentives
Apply here - https://airtable.com/appBEBz0xf345jF0R/shrrxfzI2qPAIls1f
Selling products and services using solid arguments to prospective customers
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chieve agreed upon sales targets and outcomes within schedule
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We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents
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NodeJS (Node.js)
React.jsNodeJS (Node.js)
JavascriptResponsibilities
- Adding more features to our existing website which can ease the campaign launching process for campaigners.
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What you'll get:
Work with technologies like React, ReactJS, NodeJs.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon