Data Engineer – Snowflake Expert

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

Hi

Greeting from MNR

Urgent opening - Assistant Manager - Payroll & MIS

Skills - MIS Reporting, Excel Expert, Strong Analytics, Dashboard, Payroll

Location - Mumbai

Job Description -

Incumbent will be responsible for leading the entire portfolio of HR Payroll, Compensation & Benefits, HR analytics and reporting, administration support, HR compliances and HR data integrity management.

Responsible for the end-to-end process of Payroll, Comp & Ben and Monthly MIS reports.

HR dashboard creation for consumption by senior stakeholders including Management Committee reviews, HR leadership teams.
This process will involve consolidation of data from different HR teams, ensuring data hygiene, accuracy, timeliness of data inputs.
It will entail analysis and reporting critical HR metrics including Headcount, Attrition, Diversity, Recruitment etc., on a regular frequency (monthly/quarterly), along with servicing requests received from time-to-time from other relevant/senior stakeholders.
Leads the process on variable pay provisioning to provide an accurate estimate of the variable pay spends in the company.
Ensure accurate and timely processing of payroll updates including new hires, terminations, and changes to minimum wages.
Prepare and maintains accurate records and reports of payroll transactions.
Ensure compliance with statutory laws and best practices.
Facilitate audits by providing records and documentation to auditors. Identifies and recommends updates to payroll processing software, systems, and procedures.
Provide support on all compensation & benefits processes including but not limited to generation of increment and other compensation letters, calculations including maintenance of permanent & contractual salaries, benefits administration and policy updates, maintenance of relevant documentation across these processes, resolving any queries around benefits, creation and maintenance of master MIS files for leadership, transfer letters generation, calculation and disbursement related process of salaries etc.
Administer Query resolution related to payroll, PF, ESIC and full and final settlements.
Coordinate with external vendor/agencies to run the compliance process for unit HR.
Responsible for multiple MIS reports and Analytics regarding manpower, payroll and employee benefits with Standardization of reports for better decision making.
Verification & Reconciliation of monthly payroll, manpower, attrition data.
Work in close collaboration with the HR Operations team to ensure data integrity and process controls are instituted and maintained. Audits the quality of data and takes corrective actions with relevant teams including HRIT/ Shared services/ HRBP spocs/ COE spocs etc. from time to time to ensure reporting accuracy and quality are maintained.

Skills required
High proficiency in MS Excel skills. (High Excel skills with analytics is a must)
Ability to deal with large amounts of data and put structure to the same.
Experience in making dashboards, reporting and analysis.
Strong analytical and problem-solving skills.
Exposure to HR payroll systems, will be an added advantage.
Attention to detail and delivery excellence.
Timeliness, responsiveness, accuracy and process compliance.
Ability to work with a large number of stakeholders.

Notice Period : Immediate to 30 Days

Roles and Responsibilities

● Candidate with Strong knowledge of liquid programming language. ● Generate custom-tailored Shopify themes and alter pre-existing templates. Strong hands to Install & Customize new Shopify theme. ● Manage multiple projects simultaneously, and be able to address their specific needs and requirements at a moment's notice ● Strong hands to Install & Customize new Shopify theme. ● Recruit developers, coordinate their training and encourage their advancement. ● Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/Jquery ● Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps ● Comfortable using version control systems (Bitbucket/GitHub) ● The ability to use Shopify Plus features including scripts and flow to best utilize the front and back-end capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores ● Knowledge of additional platforms will be a plus.

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway

ETL Developer – Talend

Job Duties:

• ETL Developer is responsible for Design and Development of ETL Jobs which follow standards,

best practices and are maintainable, modular and reusable.

• Proficiency with Talend or Pentaho Data Integration / Kettle.
• ETL Developer will analyze and review complex object and data models and the metadata

repository in order to structure the processes and data for better management and efficient

access.

• Working on multiple projects, and delegating work to Junior Analysts to deliver projects on time.
• Training and mentoring Junior Analysts and building their proficiency in the ETL process.
• Preparing mapping document to extract, transform, and load data ensuring compatibility with

all tables and requirement specifications.

• Experience in ETL system design and development with Talend / Pentaho PDI is essential.
• Create quality rules in Talend.
• Tune Talend / Pentaho jobs for performance optimization.
• Write relational(sql) and multidimensional(mdx) database queries.
• Functional Knowledge of Talend Administration Center/ Pentaho data integrator, Job Servers &

Load balancing setup, and all its administrative functions.

• Develop, maintain, and enhance unit test suites to verify the accuracy of ETL processes,

dimensional data, OLAP cubes and various forms of BI content including reports, dashboards,

and analytical models.

• Exposure in Map Reduce components of Talend / Pentaho PDI.
• Comprehensive understanding and working knowledge in Data Warehouse loading, tuning, and

maintenance.

• Working knowledge of relational database theory and dimensional database models.
• Creating and deploying Talend / Pentaho custom components is an add-on advantage.
• Nice to have java knowledge.

Skills and Qualification:

• BE, B.Tech / MS Degree in Computer Science, Engineering or a related subject.
• Having an experience of 3+ years.
• Proficiency with Talend or Pentaho Data Integration / Kettle.
• Ability to work independently.
• Ability to handle a team.
• Good written and oral communication skills.