Event & Unstructured Data

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Description

As a graphic designer, you should have

• Strong Ideation and visualization skills. - Sound layout sense.
• Should be able to work with the complete Adobe suite including Illustrator, PhotoShop, InDesign or Canva.
• Never ending urge to learn.
• Should be talented and skilled to bring creative ideas to life either digitally or in print.
• Work from a verbal brief or from a rough scribble.

Responsibilities:

• Prepare creatives for social media platforms like Facebook , instagram , Twitter , Linkedin etc.
• Analyze marketing challenges and create designs that meet measurable business goals and requirements.
• Create visual stories that transform information, messages and concepts into high-quality assets that educate, inspire, and accurately depict and promote the brand, keeping in mind the visual language and brand tone.
• Create landing pages and web page designs.

Required skills:

• Experience in a small/mid sized ad agency or a digital team.
• 2-5 years of experience in the field of social media graphic designing (Twitter / Instagram / Twitter / Linkedin etc)
• A solid understanding of composition, typography, colors, iconography & design in general.
• Design communication materials for all internal, external communication and for other
• Should be passionate about advertising, PLUS you may possess a degree/diploma in commercial art from an ART institute.
• Out of the box thinker, attitude to work with good interpersonal skills.
• Well conversed with graphic and layout software like Adobe Indesign, Adobe Photoshop, Illustrator, CorelDRAW and Canva.
• Good aesthetic sense and creative ability.
• Having knowledge of basic web designing.

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience writing code in Java, JavaScript, HTML, CSS, and C# 
• Experience using SQL to update and retrieve data
• Experience in front-end or back-end software development for UNIX or LINUX
• Experience with .Net and AngularJS / React / Vue frameworks
• Experience with database management and security a plus
• Analytical skills
• Communication skills

The role of a Personal Loan Risk Head is to own, manage and communicate risk policies and processes. He/She shall provide hands-on development of risk models involving market, credit and operational risk, assure controls are operating effectively, and provide research and analytical support. Prospective candidates must have excellent quantitative and analytical skills, along with the ability to apply those skills across a variety of business processes.

Key Expectations

• Designing and implementing an overall risk management process for the Personal Loan portfolio, which includes an analysis of the financial impact on the company when risks occur
• Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company
• Own the portfolio risk metrics - Loss forecasting, Stress testing, Credit Risk, Liquidity risk, Collections performance & strategy & overall ROA by segment.
• Monitor portfolio risk from granular dimensions and constantly implement strategies to maintain risk metrics within specific ranges.
• Monitor various operational metrics and develop alerting mechanisms to maintain process efficiency
• Designing and implementing strategies for Underwriting, Account Management, Portfolio Monitoring and Collections
• Develop risk based credit policies and pricing grids to maximize approvals within specific segments of risk
• Work with data science team which will develop algorithms and scorecards and drive decision models across various business segments.
• Partner with Engineering team to implement policies and scorecards.
• Supervise creation of time-sensitive analytics, visualisations, and complicated, high-visibility reports for Risk and Business management to use in portfolio monitoring and strategic decision-making.

Competencies -

• Have strong business understanding of the retail lending business in India and understanding of the regulatory landscape
• Should have hands-on experience working as data analyst or data scientist or statistical modeler in retail space, preferably in financial services or ecommerce.
• Strong experience in establishing and managing high-performing teams with a collaborative leadership approach.
• Outstanding communication skills, both verbal and written