Data Architect (Dremio Lakehouse)

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

 Location: Hybrid/ Remote

Openings: 2

Experience: 5–12 Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Key Responsibilities

Architect & Design:

• Provide technical and architectural direction for complex frontend solutions,ensuring alignment with enterprise standards and best practices.
• Conduct design and code reviews to maintain high-quality, reusable, and scalable frontend interfaces for enterprise applications.
• Collaborate with cross-functional teams to define and enforce UI/UX design guidelines, accessibility standards, and performance benchmarks.
• Identify and address potential security vulnerabilities in frontend implementations, ensuring compliance with security and data privacy requirements.

Development & Debugging:

• Write clean, maintainable, and efficient frontend code.
• Debug and troubleshoot code to ensure robust, high-performing applications.
• Develop reusable frontend libraries that can be leveraged across multiple projects.

AI Awareness (Preferred):

• Understand AI/ML fundamentals and how they can enhance frontend applications.
• Collaborate with teams integrating AI-based features into chat applications.

Collaboration & Reporting:

• Work closely with cross-functional teams to align on architecture and deliverables.
• Regularly report progress, identify risks, and propose mitigation strategies.

Quality Assurance:

• Implement unit tests and end-to-end tests to ensure code quality.
• Participate in code reviews and enforce best practices.

Required Skills 

• 5-10 years of experience architecting and developing cloud-based global applications in a public cloud environment (AWS, Azure, or GCP).
• Strong hands-on expertise in frontend technologies: JavaScript, HTML5, CSS3
• Proficiency with Modern frameworks like React, Angular, or Node.js
• Backend familiarity with Java, Spring Boot (or similar technologies).
• Experience developing real-world, at-scale products.
• General knowledge of cloud platforms (AWS, Azure, or GCP) and their structure, use, and capabilities.
• Strong problem-solving, debugging, and performance optimization skills.

•  1-3 years of experience in application/web development
• Good experience in working with programming languages Golang.
• Good understanding of REST APIs and the web in general
• Working knowledge of AWS and Kubernetes is a plus
• Understand end user requirements, formulate use cases and come up with effective solutions

Software Engineer - Frontend

Experiencing the world we live in is fundamental to our collective happiness and progress as a society. Headout’s mission is, and will always be, to unlock this happier world by connecting amazing in-person experiences with people all over the globe, giving them the opportunity to be entertained, educated and inspired. We are evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. By combining delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations, our single minded focus is on solving a huge basic human problem: how do we have a good time? On this mission, we've already served 7M+ guests from 190 countries who have headed out to an experience with us. While building scale that drives $200M+ in annualised sales, we hit profitability that is such a rarity on the back of our superior model.

As travel and in-person experiences recover, Headout is playing a critical role in our return to our way-of-life. With pent-up demand, generation and digitisation of experiences having been pushed forward by a decade, there is no better time to build than NOW.

We at Headout, like to solve real-world problems in the simplest & most elegant manner possible. We're seeking Frontend Engineers with the ability and passion for building solutions to people-centered problems that are created at the intersection of human behavior and technology. We also love folks who have a sense of humor and know how to have fun. ;-)

👩‍💻 The Role

• Craft the front-end architecture, develop our core features, and collaborate with our Product & Design teams to build something useful and beautiful.
• Build slick UI interfaces to provide the best user experience.
• Get your hands dirty with cross-platform architectural challenges, new frameworks, design patterns, and technologies.
• Build and contribute to open-source libraries and components.

🌟 Our Dream Engineer

• A penchant for learning and building with new technologies and frameworks.
• A knack for writing the most performance optimized code along with it being modular and scalable.
• No challenge is too big to solve; love thinking product and excited to ideate & build stuff all by yourself.
• You're interested in being an early employee at a growing company, with the influence and responsibility that entails.
• You have broad and deep knowledge across a variety of contemporary technologies.

💝 We like

• 2+ years of experience developing front-end platforms preferably in a high-growth startup.
• Solid hands-on experience with Javascript ES5 and ES6.
• Experience with NodeJS, Typescript, browser dev-tools etc.
• An opinion and preferably hands-on experience of CSS in JS vs old school style of writing CSS.
• Experience developing responsive designs using open source frameworks or even better, an attempt at your own framework.
• Solid understanding of how the web works and it's underlying communication protocols.
• People who give up anything to optimize that animation that they just created.
• Nice to Haves: An interest in UX, travel, local experiences & hospitality.

• To take lead and manage the backend team.
• Taking ownership and developing new micro services/systems to improve the products.
• Managing and adding on to our linux based content management system as well as our web servers.

• 4+ years of hands-on experience working with serverless architecture.
• Hands-on experience with products at a scale of > 50K DAUs.
• Should be able to architect and implement complex services/systems in a simple and scalable manner.
• Self starter with the ability to lead a team.
• Should be an expert in: Python. AWS Lambda, RDS and EC2 SQL databases, specifically postgresql. NOSQL Database, specifically dynamoDB.
• Should be able to write automated test cases for developed code.
• Should be proficient in the linux environment.
• Having the following skills will an added bonus: Experience developing with Neo4j databases. Firebase services. * Experience working with Docker and ECS.

• Your word counts You’ll get to play a key role in shaping up the product roadmap and will be involved in every stage
• Learning never stops With  advancing into the growth stage, there is immense potential and relevance to apply new developments you learn in your domain
• Sponsored training Do you want to learn something that helps improve your productivity or knowledge? We’ll sponsor that
• Remote friendly Even before Covid, half of us worked from home. Heck, you want to work from a village? Go for it.

• Healthy company culture We nurture a conducive environment for your personal and professional growth, and take extreme care to make sure you are happy at work
• Everyone gets to lead You own your idea, and you lead it’s execution
• Smart work is what matters with us We don’t count hours. We value getting the work done
• Teammates who will sing and jam with you

Your responsibilities will include:

• Working closely with senior stakeholders to understand business requirements and help translate these into technical requirements for the development team
• Planning and documenting technical specifications for features or system design
• Designing, building, and configuring applications to meet business process and application requirements
• Directing the development team in the design, development, coding, testing, and debugging of applications
• Writing testable, scalable, and efficient code and leading code reviews
• Mentoring junior team members and ensuring they adhere to determining software quality standards
• MERN stack is mandatory

Candidate should have strong experience in front end with backend technologies like Typescript, NestJS, Angular, NodeJS, ExpressJS, TypeORM, and Postgres, AWS, Rest API’se 

Only Immediate Joiners.  Work location : Bangalore