Cloud Architect - AWS/Azure/GCP

Job Description - 

Role - Sr. Python Developer

Location -- Manyata Tech Park, Bangalore 

Mode - Hybrid

Required Tech Skills:

• Experience in Python
• Experience in any Framework like Django, and Flask.
• Primary and Secondary skills - Python, OOPs and Data Structure
• Good understanding of Rest Api 
• Familiarity with event-driven programming in Python 
• Good analytical and troubleshooting skills

About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind thatit is looking to add a Customer Support Generalist to our

growing team. Working in the CEST time zone and reporting to the Senior Manager of

Global Support, you will have the opportunity to help support our internal teams and

accelerate our growth. We believe in bringing your whole self to work. We are committed to

building a diverse team and embracing an inclusive culture. If you are looking to get in on

the ground floor of a high-growth startup and be a part of a founding team, we’re excited to

chat with you.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Support Generalist, you’ll be responsible for:

 Supporting our internal Customer Experience Team by fulfilling Partner Requests

 Uploading settings in Bulk for our Partners

 Assisting in Property Management System Migrations

 Adding newly translated articles to our Help Center and updating existing articles

 Collaborating cross-functionally to share and learn from best practices

 Assisting our Customer Success team to prep for Executive Business Reviews

 Assisting our Customer Success team with Booking Reviews

 Providing thoughtful, empathetic, and personalized email communication postimplementation

 Be ready to assist other areas of the business as needed

So what kind of person are we looking for in this role? The person who will be successful

in this role will be:

 Curious: By nature, you have a knack for learning the ins-and-outs of software

 Going: You love going above and for teammates and customers

 Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

 Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

 Outgoing: You are enthusiastic and confident in your ability to quickly connect with

new people

Now that we’ve told you what the job looks like, here are the qualifications we're looking

for in a candidate:

 1+ years of experience working in Customer Support or Service

 Willing and able to work in the CEST Time Zone

 Fluent in Spanish

 Strong communication skill and experience communicating difficult, technical

concepts in a professional and thoughtful way

 An empathetic approach with the ability to understand customer pain points and

genuine desire to help our internal team resolve issues

 A drive to identify creative ways to improve the customer experience and don’t

hesitate to suggest new, out-of-the-box ideas

 The desire to dive into issues and understand what is going on beneath the surface.

You know when something is over your head and are not afraid to ask for help

 Experience balancing multiple tasks and customer needs simultaneously. Ability to

prioritize your workday independently

 Ability to handle working in a fast-paced work environment

 Experience working with software or the ability to learn a wide variety of tools.

 Clear, concise, and effective written and oral communication skills.

 Familiarity with Property Management Systems and/or the vacation rental market

 Advanced Excel knowledge ex. Data matching, Vlookups, etc.

So what can you expect after you apply? Your application will be personally reviewed by a

member of the hiring team and if there is a match in your experience and the role,

you will:

 Have a video conversation with someone on our Recruiting team. This is a high-level

conversation about your experience and interest, but also an opportunity for you to

learn more about us

 Complete a writing assignment

 Meet with our Manager of Global Support for a deeper dive video conversation

 Meet with Director of Special Projects, and Head of Commercial

 Speak with our Co-Founder as a final step

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

What you need to have:

Our client is a well established name in the distribution and servicing of industrial products like air compressors, air dryers, air filters, compressed air piping, automotive garage equipment, industrial grade UPS batteries, among others. For more than 50 years now, it has been helping it’s customers get access to providing superior quality products together with amazing support service.

Currently it has over 300 employees on its rolls and caters to customers through a hub office at every 100 kilometres in Northern India( including Delhi/ NCR , Haryana, Punjab, Himachal Pradesh and Jammu & Kashmir).

The ability to ensure zero downtime for its customers, by providing timely and quality support both in terms of products and services has been the cornerstone of its growth and success.

As a HR/ Personnel Manager, you will be managing the entire life cycle of all the employees starting from recruiting till the exit interview.

What you need to do:

• Managing the recruitment process by understanding the requirements, sourcing, screening, assessing and hiring the right candidates with the right skills at the right time
• Managing the payroll of the company by adhering to the various laws and regulations and thus ensuring that all the employees are paid their salaries on-time
• Preparing, maintaining and updating various policies, practices and processes followed within the organization
• Undertaking all the tasks involved in employees’ performance management
• Ensuring compliance of various HR activities with various rules, laws and regulations
• Ensuring smooth communication of changes, new developments, improvements etc., to internal employees as well as external stakeholders
• Delivering and improving the current training content to help employees gain more knowledge and expertise
• Supporting the managers with the performance review process of the employees
• Maintaining and updating confidential human resource records
• Analyzing data and observations across the organization, highlighting trends and recommending solutions accordingly

• Graduation is a must
• Relevant experience working as a HR
• Willingness to work 6 days a week
• Excellent communication skills
• Good time management and problem-solving skills
• Ability to multitask and maintain confidentiality

• Define and document detailed requirements detailing market opportunities and associated technical integrations in collaboration with architects, engineers, and key stakeholders with ISVs and strategic partners.
• Drive product execution across a large set of engineers, product designers, and product managers.
• Collaborate with Product Marketing on company Platform collaterals and sales tools such as articles, datasheets, white papers, blogs, how-to videos, demos, etc.
• Conduct usability testing interviews to gather feedback on Product integration prototypes.
• Identify market opportunities and conduct customer/user research interviews in conjunction with lead Product Managers.
• Deliver product management analysis, including market requirements, and customer experience artifacts.
• Develop a deep understanding of the RDBMS competitive market landscape and product analysis.
• Own the roadmap of active and future projects and maintain the backlog of features and priorities.
• Be outcome and KPI drove to achieve growth of your products and take the right actions accordingly.
• Work with the engineering and product team to ensure proper investment and execution in support of your strategy.
• Communicate regularly with senior leadership on status, risks, and change control.

Requirements:

• Have 5+ years of relevant experience in a technical role, with at least 3 years of those in a product management role.
• Have experience defining a roadmap and managing incremental execution through successful launches.
• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem-solving abilities to prioritize and manage blocking issues.
• Thrive in the dynamic environment that comes with being part of a fast-moving startup. That means flexibility as well as dealing with ambiguity.
• Experience working across organizations with Sales, Marketing, Support, Product, Engineering, and Design.
• 2+ years experience in data infrastructure or related IaaS products and/or services; AWS and/or Google Cloud background preferred.
• Strong communication skills, analytical skills, and data-driven product decision-making mindset.
• Experience with product management planning and design tools - Confluence, JIRA, Balsamiq, AHA!

Nice to have:

• Strong proficiency in the big data ecosystem e.g. Kafka, Spark, or similar technologies.
• Technically savvy and experienced with the cloud, APIs, enterprise software.
• Worked on data platforms or streaming applications.