Lead Engineer - Data Quality

Job Overview:

To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer relationships, meeting sales targets, and providing excellent customer service.

Job Description*

* Exceptional communication skills to provide support to customers & team members if and when required.

* Ability to lead a customer through the sales process, determining needs, and closing the sale.

* Strong foundational knowledge in information technology on data and voice solutions from telco service providers.

* Worked on solutions like MPLS, SD-WAN, SIP (Voice), Cloud Telephony, Data Centre, Mobility SIM Card, Cloud solutions (Azure/ AWS).

* Strong Interpersonal skills to liaise with other departments and people within the organization.

* Strong C level connects in the SME & Mid-market segment within the defined geography.

* Ability to lead by example and act with integrity.

* Min experience of 3 years Plus in hardcore IT sales & Telecommunication is mandatory.

Qualifications:

*Education: Bachelor's degree in Business, Marketing, Telecommunications, or a related field.

Experience in telecom sales, B2B/B2C sales, or a related field. 

Skills:

* Strong communication, negotiation, and interpersonal skills.

* Ability to build relationships and handle objections.

* Knowledge of telecom products and services (mobile, internet, broadband, ILL, MPLS, PRI, SD Wan, Sip Trunk, etc.).

* Goal-oriented with a proven ability to achieve sales targets.

* Problem-solving skills and a customer-focused approach.  

Benefits:

• Career Growth Opportunities: Emphasis on continuous learning, internal promotions, and opportunities for upward mobility within the organization.

• Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.

• Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.

We are seeking a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will have a strong understanding of accounting principles, advanced proficiency in MS Excel, and excellent communication skills. This role involves providing exceptional customer service, troubleshooting queries, and ensuring seamless interactions with clients.

RESPONSIBILITIES

· Customer Support: Address customer inquiries via phone, email, or chat, ensuring prompt and accurate resolution.

· Accounting Assistance: Provide guidance on accounting-related queries, offering accurate solutions and recommendations.

· Data Management: Utilize advanced MS Excel functions (e.g., VLOOKUP, Pivot Tables, Macros) for data analysis, reporting, and troubleshooting customer issues.

· Documentation: Maintain detailed and accurate records of customer interactions, feedback, and solutions provided.

· Collaboration: Work closely with internal teams to resolve customer concerns and enhance service delivery.

· Feedback Management: Gather and analyze customer feedback to identify opportunities for process improvements.

SKILLS AND QUALIFICATIONS

· Educational Background: Bachelor’s degree in commerce.

· Accounting Knowledge: Strong understanding of basic accounting principles, bookkeeping, and financial management.

· MS Excel Proficiency: Advanced skills in MS Excel, including formulas, data analysis tools, and reporting features.

· Communication Skills: Exceptional verbal and written communication abilities with a customer-centric approach.

· Problem-Solving: Ability to handle complex queries with a structured and analytical mindset.

· Team Player: Strong interpersonal skills and the ability to collaborate effectively with diverse teams.

PREFFERED QUALIFICATION

· Experience in customer support or accounting roles.

· Knowledge of ERP systems or accounting software (e.g., Tally, Quick Books).

· Familiarity with CRM tools.

About Digichefs

We’ve been reinventing the meaning of digital marketing or rather, advertising in a digital era since 2015. With over 5 years of cumulative marketing experience at the heart of the organization, we enable our clients to grow and meet their business objectives. Our sweet combination of technology, creative communication, and a thought-through execution strategy bolster the marketing vertical in your business center, so that you may focus on the next important item on your list. Let us help you build a recipe for success.

Know more about us:

Check our website http://www.digichefs.com/">www.digichefs.com   

Watch our journey so far  http://digichefs.in/emailer/digichefs/">Play Showreel - A 180 sec. Sneak Peek 

Why Join Digichefs

We are a boutique Digital Marketing Company focused on performance led to creative campaigns. 

A tight team of 40 makes us an ideal fit for any brand looking for a partner who can support their marketing setup or accelerate them in their growth stage. 

With efficient internal processes & subject expertise in digital, we forge as your extended marketing partner.

Direct access to the founders & the core team, flexibility & agility when situations demand so, clean reporting and transparency at every stage, while completely maintaining the security of your confidential data, are some reasons why our clients love us!

We were featured by:

Digital Agency Network - https://digitalagencynetwork.com/agencies/mumbai/">https://digitalagencynetwork.com/agencies/mumbai/

Learning Catalyst -  https://learningcatalyst.in/top-10-digital-marketing-agencies-mumbai/">https://learningcatalyst.in/top-10-digital-marketing-agencies-mumbai/

Social Somasa - https://www.socialsamosa.com/2020/03/agency-feature-digichefs/">https://www.socialsamosa.com/2020/03/agency-feature-digichefs/

Yara Book https://yarabook.com/read-blog/82135_the-best-social-media-marketing-agency-in-mumbai-digichefs.html">https://yarabook.com/read-blog/82135_the-best-social-media-marketing-agency-in-mumbai-digichefs.html

Job Responsibilities.

• Perform keyword research in coordination with client business objectives 
• Optimize keywords in existing content and uncover new opportunities for addition of keywords
• Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific 
• Keep pace with SEO, search engine, social media and internet marketing industry trends and developments
• Client interactions and monthly meetings to discuss SEO strategies
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages 
• Implement link building campaigns in coordination with client SEO goals
• Monitor and administer Google Analytics dashboards and point out key areas of importance in accordance of client goals
• Communication to team and management on project development, timelines, and results
• Work closely with the other team members to meet client goals

Requirements:

• Bachelor’s degree
• Significant Microsoft Excel experience preferred
• Basic knowledge of HTML preferred
• Good communication skills - written and spoken

About Company: 

We are a Hybrid company with multiple in-house products and client products which means our team gets to work with the latest technologies always. Just in 6 years, we have grown to 45+ full-time developers in Vadodara and 450+ salespeople in the US. 

 Job profile: 

We are looking for a PHP developer to join us as a Software Developer.

Your primary focus will be the development of all server-side logic using PHP Framework.

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development.

Roles and Responsibilities 

• We are looking for a PHP/LARAVEL, CODEIGNITER Or Yii2 Developer responsible for managing back-end services and the interchange of data between the server and the users.
• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
• Utilize backend data services and contribute to increasing existing data services API
• You will also be responsible for integrating the front-end elements built by your co-workers into the application
• Therefore, a basic understanding of front-end technologies is necessary as well

Requirements

• Extensive knowledge and experience with PHP Laravel
• Basic knowledge on other PHP Frameworks
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• An intricate understanding of PHP design patterns & methodologies
• Experience with Project Management is highly desirable
• Strong understanding and development experience
• Sound communication and documentation skills
• Understanding and use of source version control (Git)
• PHP Object-Oriented programming knowledge
• Database design and development (MySQL)
• Experience with test-driven development

Good to have

• Experience with rest API & microservice
• Experience with AWS(Cloud) Services
• Knowledge of any front end technologies like Node.Js, React.Js or Vue.Js is advantage

 Why join us? 

- All our products are being used by thousands of users each day which means you get to work with the latest technologies always.

- As all our products are enterprise-grade solutions so you get to work with the latest technologies to compete with the world.

- Work-life balance

- flexible working hours

- Mental health sessions with experts.

- Inc 5000 company, the world recognizes us as the fastest-growing company in the US with 400+ salespeople just in the USA.

- Work-life balance

- 5 Days Working

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

• Strong knowledge of Android SDK. 

• Experience with Android Studio and Gradle Build System. 

• Familiarity with RESTful APIs to connect Android applications to back-end services.

• Strong knowledge of Android UI design principles, patterns, and best practices. 

• Experience with offline storage, threading, and performance tuning.

• Knowledge of the open-source Android ecosystem and the libraries available for common tasks.

• Familiarity with cloud message APIs and push notifications.

• Experience working in Git, Jira and other productivity tools. 

• Familiarity with Kotlin is helpful.