Data Governence

Customer Support Executive – Medica Ultimate Software

Company: OneSpider Technologies LLP

Location: Lower Parel (East), Mumbai (10 Mins Walking From Station)

Job Type: Full-time, On-site

Working Days: Monday to Saturday, 10.00 am To 07.00 pm

Role Overview

We are looking for a Customer Support Executive to assist our existing customers who use Medica Ultimate, our complete business management software.

The ideal candidate should have a good understanding of accounting and GST, strong communication skills, and a customer-focused approach.

The role involves resolving customer queries, providing software training, and ensuring smooth usage of the software. All support will be provided online through remote tools such as AnyDesk or UltraViewer.

Key Responsibilities

• Provide prompt and effective support to customers over the phone and through remote access.
• Resolve issues related to billing, accounting, GST, and software usage.
• Conduct online training sessions for customers on Medica Ultimate features.
• Record and track all customer interactions to ensure timely resolution.
• Coordinate with the internal technical team for escalated cases.
• Maintain professionalism and ensure high levels of customer satisfaction.

Desired Candidate Profile

Education:

• Commerce (B.Com, BAF, BMS, BBA, BBI, M.Com) graduates preferred.
• 12th (Commerce) candidates with customer support experience may also apply.

Experience:

• 0 to 1 year of experience in customer support, accounting, or software support.
• Freshers with good accounting and GST knowledge are welcome.

Skills Required:

• Basic knowledge of accounting, billing, and GST.
• Familiarity with remote access tools like AnyDesk or UltraViewer.
• Good computer skills and proficiency in MS Office.
• Strong communication and problem-solving abilities.
• Patience and a customer-oriented attitude.

Why Join OneSpider Technologies LLP

• Opportunity to build your career in customer support and software training.
• Hands-on experience with business management software used by real clients.
• Supportive and growth-oriented work environment.

Apply Now!

• Pega Certified Lead with hands-on understanding of Pega Build, Design, Architecture

• Innovative zest for creating Intellectual Properties, Accelerators and solutions which can impact business value on Applications.

• Thorough understanding of current and future technology trends and ability to leverage them with minimum interventions and creating cost-effective value propositions with winning themes to make definite GTM impact.

• Participate in short-term consulting engagements and pre-sales assessments/workshops

• Collaborates with sales, delivery, technical and vertical teams to ensure proposed deals include technical solutions, winning themes that accurately address customer needs

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for an ambitious and strategic Senior Business Account Executive to lead 

and scale our sales efforts across Delhi, Mumbai and Chennai. A background in law is 

mandatory for this profile.This role is ideal for a sales "rodeo" or "hunter" who thrives on 

closing deals, establishing scalable sales processes, and creating an effective sales 

funnel from the ground up. The Senior Account Executive will be instrumental in setting 

up our sales processes, expanding the team, and ensuring our strategies align with 

jhana.ai’s growth goals. 

**The day-to-day**

● Process Development & Team Building: Establish and refine scalable sales processes to drive efficiency across the sales funnel, from lead generation to closure. Identify, recruit, and mentor a high-performing sales team as our operations expand.

● Pipeline & Funnel Management: Design and implement a structured sales funnel, optimizing each stage to improve conversion rates and ensure a predictable revenue pipeline.

● Sales Strategy & Execution: Execute a “hunter” approach to proactively source and close new business opportunities, setting an example as a top-performing salesperson within the team.

● Solution Selling: Tailor jhana.ai's value proposition to meet the unique needs of each client through consultative selling, presentations, and product demonstrations.

● Market & Industry Analysis: Keep a pulse on the legaltech landscape, client needs, and competitor activity to help shape product positioning, sales tactics, and go-to-market strategies.

● Collaboration with Cross-functional Teams: Coordinate with Marketing, Product, and Customer Success teams to ensure sales insights inform product development, marketing campaigns, and support strategies.

● Reporting & CRM Management: Maintain and report on key sales metrics, forecasts, and performance analytics in CRM systems, leveraging data to refine strategies and processes.

**Qualifications & Skills**



● Education: **** Bachelor’s degree in Law.**** A degree in business is preferred. 

● Experience: **** 5+ years of experience in legal ecosystem.**** 

● Good to have : **2-3 years of proven success in enterprise sales, preferably within 

legaltech, SaaS, or B2B technology sectors**, with a record of meeting or exceeding 

revenue targets. 

● Sales Hunter Mindset: Demonstrated ability to close deals and build processes that drive sustained growth; proactive and self-driven in sourcing and securing new clients.

● Process-Oriented Leader: Strong skills in setting up sales workflows, sales automation tools, and repeatable processes that support scale.

● Industry Knowledge: Familiarity with legal industry dynamics and AI-driven tech solutions for legal processes is an advantage.

● Analytical & Tech-savvy: Proficiency in CRM software (e.g., Salesforce, HubSpot) and an analytical approach to optimizing the sales funnel.

● Collaborative & Adaptable: Experience working within a startup or dynamic environment with the ability to adjust to rapid changes and new goals.

**Preferred Experience **

● Background in law or experience with legal clients. 

● Ability to quickly learn and apply sales strategies to meet or exceed client 

expectations. 

● Knowledge of CRM tools and interest in data-driven client management. 

**Additional Requirements **

 ** Travelling would be required**

● Travel: for client meetings and industry events. 

● Adaptability & Initiative: Positive attitude with a proactive approach to learning and 

client engagement.

**What We Offer**

● Competitive salary and commission structure

● A chance to be at the forefront of AI-driven legal technology

● Growth opportunities within a high-impact role, building and scaling the sales function

● A flexible work environment and the opportunity to shape the future of legaltech in India

 About myHQ by ANAROCK

myHQ by ANAROCK is a mission-driven company dedicated to helping create a world where anyone can make magic with their work. It’s an audacious, incredibly rewarding mission that our increasingly diverse team is dedicated to achieving..

Founded in 2016 by IIT Delhi graduates Utkarsh Kawatra & Vinayak Agarawal, myHQ is India’s largest flexible workspace solutions platform.  Present across 10 cities, enabling tens of thousands of people to make magic every day. We are changing the way commercial real-estate works by providing everyone with the freedom and flexibility to work anywhere and any way they like.

About the role

myHQ is looking for experienced, enthusiastic software engineers to join our core engineering team. You’ll be part of the core engineering team working across our range of products, while also brainstorming on designing new solutions. Here at myHQ, you will take up the responsibility of building out frontend architecture which is efficient with abstracted, reusable front-end pieces and systems.

If you join us, you’ll be an early team member in helping shape:

• Our company culture & engineering practices
• People that we hire
• The direction & focus of our products
  
  

This is an exciting opportunity if you are looking to grow your career and work at a growth stage product company.

Key Responsibilities

• Own end-to-end development of high-performance applications.
• Understand the requirements, design the architecture and deliver clean, testable, well designed and scalable code
• Collaborate with the entire team on feature requirements and prioritization

Desired Skills/ Experience

• Proficient in problem-solving, data structures and algorithms
• Working knowledge of common frontend design patterns
• Strong background in modern front-end web technologies with previous experience in at least one JavaScript framework (Angular, React, Vue or similar)
• Ability to write modular and reusable code

Nice to have

• Experience with SEO and PWA
• Previous experience at working at a start-up
• A history of working on side/hobby projects and contributing to open source projects

People & Culture

• Freedom to execute, an open culture with passionate and smart co-workers
• Performance oriented team driven by ownership and open to experimentation
• Know more https://myhq.in/about-us">about myHQ

myHQ in the news

• https://inc42.com/buzz/india-quotient-leads-1-5-mn-pre-series-a-funding-for-myhq/">IndiaQuotient leads pre-series A funding for myHQ
• https://inc42.com/buzz/real-estate-consultant-anarock-buys-75-stake-in-flexible-workspace-platform-myhq/">Anarock acquires 75% stake in flexible workspace platform myHQ
• https://www.livemint.com/Companies/VoUNNpahsZtge0OMuLkE0M/Apps-that-let-you-book-coworking-spaces.html">App that lets you book coworking spaces on demand
• https://yourstory.com/2017/01/myhq/amp">Starbucks meets coworking space

Key Team Members

• https://www.linkedin.com/in/utkarshkawatra/">Utkarsh Kawatra – Co-founder & CEO
• https://www.linkedin.com/in/vinayak-agrawal-b2003958/">Vinayak Agarawal – Co-founder & CTO
• https://www.linkedin.com/in/judhajit-bal-b9813296/">Judhajit Bal – Head of Growth & Marketing

Other Perks / Benefits

• Comprehensive term and health insurance for you and your dependents
• Paid maternity / paternity leave to let you spend valuable time with your loved ones

Frequently Asked Questions

What’s the interview process like?
The interview process consists of 2-4 rounds of technical discussion of 60 mins each and a 30 min cultural fitment discussion. The technical discussion rounds cover past projects, programming basics, DS / Algo and system design. This is followed by a 30 min cultural fitment round.

What’s the technical stack that you’re working on?
Our tech stack is built on NodeJS, Angular, React, Redis and MongoDB. We are tech stack agnostic when it comes to hiring.

Responsibilities

• Employ user-centered design practices to deliver extraordinary interactive game experiences
• Research the latest practices & industry standards from the Top notch games to create world-class immersive experience for players
• Evaluate designs quickly and craft creative high quality work
• Excellent understanding of visual design principles, style guidelines, design processes, and creative workflow
• Develop UI, graphic design, and interaction specifications/guidelines
• Ability to take on design problems independently, present and sell design concepts
• Finding creative ways to solve UX problems.
• Interface, and collaborate with key stakeholders to ensure the user experience reflects player needs and consistency.

Required Skills

• 3-5 years experience in UX Design.
• Expert-level skills in Adobe Photoshop and industry-standard prototyping tools such as Adobe XD, and Figma. 
• Experience in mobile interface design
• Strong portfolio of design projects.
• Hands-on experience or knowledge of Unity 3D and motion design is a plus.
• Excellent written and verbal communication
• Real passion for gaming
• Bachelor’s degree in graphic arts, interaction design, or equivalent industry experience in the design field.

Ready to work without a handbook, with a love for doing what’s never been done before!

Key Responsibilities

• Write clean, testable code using .NET programming languages
• Test and debug various .NET applications
• Deploy fully functional applications
• Upgrade existing applications
• Document development and operational procedures

Technical Competencies

• Understanding of object oriented programming concepts, design patterns and SOLID principles
• Must have hands on experience with C#, ASP.NET, MVC, Windows Services, .NET Entity Framework, SQL Server/T-SQL, IIS and related technologies
• Understanding of REST APIs and WCF
• Understanding of modern techniques such as Responsive Web Design, LINQ, Dependency Injection and Design Patterns
• Must have hands on experience of web client technologies inclusive of HTML5, CSS3, JavaScript, AJAX, JSON and JQuery
• Knowledge of various industry standard development practices (Agile methodology, OOD, TDD, BDD)
• Must have hands on experience of tools to enable SDLC (TFS, Visual Studio, etc.

• https://smrtr.io/bqCWb" target="_blank">https://smrtr.io/bqCWb

• Designs and implements Adobe Experience Manager solutions
• Performs role of subject matter expert for Adobe Experience Manager
• Contribute to all phases of the development lifecycle and understand the entire software development process from design to development to deployment to maintenance.
• Quickly learns and designs integrations with various marketing technologies
• Communicates both to non-technical clients and technical development teams
• Understanding of cross-browser compatibility issues and approaches
• Excellent written and oral communication skills
• Technical proficiency to accurately document code
• Require minimal supervision and provide oversight for assigned projects
• Prepare proposals and time estimates for future work
• Schedules work to meet completion dates and technical specifications

Qualifications:

• 2+ years of professional hands-on AEM Software Development experience and experience building sites using AEM 6.4+
• Experience working with an Agile methodology and iterative development.
• Nice to have experience with practices such as unit testing, static analysis, and build automation.
• Ability to quickly understand business and technical context in diverse customer environments.
• "Embrace the Unknown" ability - Desire to continually learn and explore new tools, concepts and ideas and then share them with the rest of the team
• Experience with AEM as a Cloud Service is beneficial

We are looking for strong Backend developers to join our growing Team and help build Software applications and Tools that help streamline enterprise processes and build efficiency.

Roles & Responsibilities:

-Well versed with Javascript / Typescript, Node.js, Node.js frameworks like Nest.js, express.js, Postgres DB (relational databases), Redis / Memcache, Queues.