Solar PV Design Engineer

Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

• Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
• Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
• Leverage AI tools to streamline and elevate the content creation process.
• Manage client queries, feedback, and objections with a professional and solution-oriented approach.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, Journalism, or related fields.
• 0–1 year of experience in content development, customer success, or related fields (internships count).
• Excellent verbal and written communication skills.
• Strong objection management and interpersonal skills.
• Creativity combined with a methodical and detail-oriented approach.
• Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
• Professional grooming and a client-first mindset.

What We Offer

• Competitive salary in the range of ₹4–5.5 LPA.
• Opportunity to work with innovative AI-powered learning solutions.
• A platform to grow your career in both customer success and content creation.
• Exposure to diverse enterprise clients and industries.

Position: Regional Manager (Apparel Retail Brand)

Location: Patna (All Bihar)

Experience: 10+ Years in apparel retail

Industry: Apparel / Fashion Retail

Salary: Competitive, based on experience

Job Summary:

We are seeking an experienced Regional Manager to oversee the multiple retail stores operations and expansion of our apparel brand in Bihar. The ideal candidate will have strong leadership skills, a deep understanding of the retail industry, and the ability to drive sales while ensuring operational excellence.

Key Responsibilities:

Retail Operations Management:

· Oversee daily operations of multiple stores in Bihar.

· Ensure all stores adhere to brand standards, policies, and guidelines.

· Conduct regular store visits to evaluate performance and provide strategic guidance.

Sales & Business Growth:

· Develop and implement sales strategies to achieve revenue targets.

· Analyze market trends, competitor activities, and customer preferences.

· Drive customer acquisition, retention, and satisfaction initiatives.

Team Leadership & Training:

· Recruit, train, and mentor store managers and sales teams.

· Set clear performance expectations and track KPIs.

· Conduct periodic training programs to enhance staff productivity.

Inventory & Merchandising:

· Monitor stock levels, sales patterns, and replenishment cycles.

· Ensure effective visual merchandising and product placement.

· Work closely with supply chain teams to manage inventory efficiently.

Customer Experience & Brand Representation:

· Maintain high customer service standards across all stores.

· Address customer feedback and resolve complaints promptly.

· Represent the brand at local marketing events and promotions.

Financial & Administrative Control:

· Prepare regional sales forecasts, budgets, and reports.

· Optimize operational costs while maximizing profitability.

· Ensure compliance with local regulations and company policies.

Key Requirements:

· Experience: 10+ years in apparel/fashion retail, with at least 5 years in a regional or area manager role.

· Education: MBA/BBA in Retail Management, Business, or related field (preferred).

· Skills: Strong leadership, communication, and analytical skills.

· Retail Expertise: Deep knowledge of sales, merchandising, and store operations.

· Market Knowledge: Familiarity with Bihars retail landscape and customer preferences.

· Flexibility: Willingness to travel across multiple store locations in Bihar.

Mail updated resume with current salary and notice period-

Email: jobs[at]glansolutions[dot]com

Satish: 88 O2 74 97 43

Website: www.glansolutions.com

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Role Description:

As a Lead Backend Engineer , you will be responsible for designing and deploying scalable, highly available, and fault-tolerant systems for Radiusagent. Experience as a Tech Lead, managing tasks with back-end engineers while coding themselves will be a bonus point for the ideal candidate.

Responsibilities will include-

• You will contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• You will build cutting-edge scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will ensure compliance with the build/release and configuration management process.

Skills needed:

• be able to design and build modules from ground up
• proficient in any one programming language out of php/golang/node/python/javascript/java/ruby and ability to pick up others
• experience with mysql/postgres/mongodb/couchdb
• experience  with redis/memcached
• experience with rabbitmq / kafka
• experience in having written cron jobs, troubleshooting downtime
• ability to work with ambiguous requirements
• good understanding of OS concepts

Nice to haves:

• experience with managing VMs' on aws/gcp/digitalocean 
• experience with docker/kubernetes
• experience elasticsearch or lucene

·         Design content marketing strategies and set short-term goals.

·         Plan, handle and execute various digital channel ads and PPC campaigns for company websites

·         Handle team of executives to lead SEO, content, and design requirements of marketing campaigns

·         Handle both online and offline marketing: hands-on experience with digital media, including SEO , PPC, social media marketing, email, and affiliate channels.

·         Lead and manage whole lead generation initiative for B2B services campaign in international markets like USA, UK, Australia and Europe.

·         Use and manage different tools required to manage, control and report progress of marketing initiatives and campaigns

·         Conceptualize, design and execute various marketing campaigns from time to time to generate high quality qualifies leads for company

·         Accomplished at leveraging full value from marketing automation processes and tools.

·         4+ years of hands-on marketing experience in a B2B role.

·         Excellent understanding of B2B services marketing.

·         Knowledge of Demand Generation tactics and Lead Conversion principles.

·         Ability to create value propositions that communicate clearly to targeted audiences.

• Extensive experience in creating audience segments and developing marketing campaigns that deliver a targeted message and create affinity with brands.

·         Demonstrated ability to manage the budgeting process and use of analytical skills.

·         Proven track record in delivering marketing campaigns that drive sales growth.

·         An understanding of agile marketing, to identify and focus on high-value projects and then continuously and incrementally improve the results over time.

·         Excellent English written and verbal communication skills.

·         B2B Services Marketing

·         Marketing Campaigns

·         Demand Generation

·         Lead Conversion

·         Content Creation

·         Sales process understanding

·         SEO

·         PPC

Looking for a highly skilled MEAN Full-Stack Developer who is comfortable with both front and back end programming.
1+ years in MEAN ( MongoDB, ExpressJS, Angular, NodeJS ) full-stack development.

Responsibilities and Duties

• Design client-side and server-side architecture.
• Design, Develop, and manage well-functioning databases and applications.
• Designing and developing user interactions on web pages.
• Designing and developing APIs.

Required Experience, Skills and Qualifications

• Working experience in MEAN backend (MongoDB, ExpressJS, NodeJS) with very strong JavaScript.
• Thorough Understanding of Angular 8 / 9
• Hands-on experience with JavaScript Development on both client and server-side
• Knowledge on HTML5, CSS3, Bootstrapping, XML and other NoSQL databases like DynamoDB ( Preferred Skill of DynamoDB )
• knowledge on RDBMS like MySQL, SQL Server, etc.
• Distributed Technology Web Services (SOAP, RESTFUL)
• Strong experience in API development & integration, Database Design, third party libraries
• AWS Cloud framework (Serverless) and technologies experience.
• Familiarity with CI/CD for deploying the code.
• Familiarity with code versioning tools such as git along with knowledge about branching, code merging, and code review strategies.

Experience:

• NodeJS: 1 years (Required)
• MongoDB: 1 years (Required)
• Total Work: 1 years (Required)
• Angular ( 7 / 8 / 9 ) : 2 years (Required)

Job Type: Full-time