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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.


We are seeking an experienced Lead Full Stack Developer with a strong background in the MERN stack and serverless technologies. The ideal candidate will have a minimum of 6 years of experience in software development, with significant expertise in both relational (RDBMS) and NoSQL databases. You will lead a team in designing and developing scalable, high-quality solutions while ensuring best practices are followed throughout the development lifecycle.
Responsibilities:
- Develop and maintain scalable backend services using Node.js and serverless technologies such as AWS Lambda, Google Cloud Functions, or Azure Functions.
- Architect and implement front-end solutions using React.js, ensuring seamless integration with backend services.
- Design, implement, and optimise both relational (PostgreSQL, MySQL) and NoSQL (MongoDB) databases.
- Translate business requirements into robust, efficient technical solutions.
- Conduct code reviews to maintain high standards of code quality, performance, and maintainability.
- Stay updated with the latest trends and advancements in the MERN stack, serverless architectures, and cloud platforms.
- Lead and mentor a team of developers, providing technical guidance and fostering a collaborative environment.
Requirements:
- Minimum of 6 years of professional experience in software development, with at least 6 years specifically in the MERN stack.
- Proven leadership experience in managing and mentoring development teams.
- Proficiency in Node.js, Express.js, React.js, and MongoDB.
- Hands-on experience with serverless architectures, including AWS Lambda, Google Cloud Functions, or Azure Functions.
- Strong understanding of RDBMS (PostgreSQL, MySQL) and NoSQL databases (MongoDB).
- Solid understanding of RESTful APIs, microservices architecture, and cloud platforms.
- Excellent problem-solving, debugging, and collaboration
Additional Skills:
- Experience with GraphQL, Docker, and Kubernetes is a plus.
- Contributions to open-source projects are highly valued.
- Understanding of DevOps practices and CI/CD pipelines.
- Make and attend necessary phone calls - inbound and outbound calls.
- Provide the required information to the customers
- Resolve any queries regarding gift delivery or transit damage.
- Maintain database by updating customer information daily
- Write communication scripts for inbound calls
- Keep the team informed about customer calls and demos regularly


- Must know how to design the theme
- Must know about the Plugin development
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Must know how to develop a website using Elementor.
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Strong understanding of PHP back-end development
- Good communication skills.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Must know how to design and develop an E-commerce Website in WordPress using Woocommerce Plugin.
- 6-8 years’ Digital analytics implementation experience with Google Analytics experience
- Expertise in Google Analytics Tag implementation using Tealium and Google Tag Manager or similar tools like Ensighten, Adobe Launch. Ability to Implement, Manage different tools/extensions in Tag Management System
- experience any other debugging tool - Omnibug, ObservePoint, or any other debugging tool
- Understanding of TMS architecture & functioning
- Intermediate to advanced JavaScript skills
- Experience with HTML and CSS selectors (preferably JQuery)
- Understanding of TMS architecture & functioning

-Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
-Familiarity with concepts of MVC, Mocking, ORM, and RESTful
-A knack for writing clean, readable Ruby code


• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance and quality of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Sound knowledge of data structures
• Expertise in Dot Net (4.0,4.5) - C#, WPF, MVVM, Visual Studio 2017 or above,
• Excellent exposure in Object Oriented Design skills using C# and .NET along with a sync processing, multithreading.
• Experience with Database - joins, stored procedures, indexes, database optimization and profiling, Debugging and performance profiling
• Extensive experience with SQL Server
• Good understanding of standard software development methodologies, such as Agile
• Strong written and verbal communication
• Analytical and problem solving skills
Technical Skills:
• C#
• WPF
• MS SQL Server


We're looking for a Full Stack developer who will take a key role on our team. Our Full Stack developer must have knowledge in all stages of software development.
Requirements:
- Design overall architecture of the web application.
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organisation.
- Experience working with graphic designers and converting designs to visual elements.
- Understanding and implementation of security and data protection.
- Highly experienced with back-end programming with NodeJS, you can easily design and integrate the REST APIs with front end.
- Well versed with JavaScript (frameworks such as ReactJS).
- Development experience for both mobile and desktop.
- Experience with cloud message APIs and usage of push notifications.
- Knowledge of code versioning tools such as Git.
- Knowledge about Firebase & GoLang is an added advantage.
