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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

JOB DESCRIPTION

Experience: 3-8 years

Location- Mumbai

Wissen Technology is now hiring for a Java Developer - Mumbai with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. 

Required Skills:

• Exp. - 3-8 years
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

Candidate must be from the SaaS industry only.

Minimum 7 years of on-field enterprise sales experience in India.

Strong experience in complex IT / SaaS / CPaaS / AI solution selling.

Consistent achievement of ₹10 Cr+ annual revenue targets in the last 2–3 years.

Experience selling into Healthcare and Fintech/BFSI sectors.

Experience managing 2–5 on-field sales professionals, along with working as an Individual Contributor.

Ability to independently generate pipeline, close enterprise deals, and grow existing account.

This position is responsible for growing business in the assigned region through self and team by sourcing, qualifying and developing enterprise accounts in the assigned geography for data centre, servers and storage, audio-visual unified communication, cloud services, etc. We also expect the position holder to expand and lead a team of vibrant Enterprise Sales Managers. We are looking for someone who could be proficient in one or two of our solution lines and would be keen to learn the others. Account Development and Management, Team Leadership and Customer Centricity are the cornerstones of this job. Experience or current job in the same location would be preferred. 

Main Duties/Responsibilities:

• Be overall responsible for the regional sales, margins, profitability, headcount and growth goals through self and team. 
• Suggest new services/products and innovative sales techniques for end users and manage accounts in India and globally to increase customer satisfaction.
• Collaborate with senior executives to establish and execute a sales goal for the region.
• Managing a sales team in order to maximize sales revenue and meet or exceed accepted goals, objectives and targets 
• Develop and maintain relations with OEMs and Manufacturers.
• Forecast annual, quarterly, and monthly sales goals.
• Coach, develop and assist the ESMs in their planning, sales techniques, account management and technical knowledge by arranging presentations of strategies, training, seminars, and through regular meetings.
• Develop specific plans to ensure long term-term growth and short-term targets.
• Review regional expenses and recommend cost optimization improvements.
• Anticipate potential and address current problems with prompt and effective solutions
• Identify hiring needs, and collaborate with HR to select and train new salespeople.
• Analyze regional market trends and discover new opportunities for growth.
• Operate as ‘farmer’ for large enterprise accounts while hunting for new accounts.

Skills:

• Result orientation; setting and achieving targets and objectives in time
• Strong verbal and written communications skills including presentation skills.
• Strong relationship building, analytical and negotiation skills.
• Customer centricity; being the customer’s success manager internally at Rahi 
• Ability to work collaboratively with all the verticals across the all geographies in India and other global regions.
• Coaching and leading a team 

About Deqode

At Deqode, we work on cutting-edge solutions that are redefining the digital frontier. Our team thrives on innovation, collaboration, and creating next-gen products that solve real-world problems. We are now looking for a skilled and passionate React.js Developer to join our growing frontend team.

Roles & Responsibilities

• Take complete ownership and delivery of front-end applications.
• Ensure optimized performance across mobile and desktop platforms.
• Write clean, tested, and well-documented code using JavaScript, HTML, and CSS.
• Collaborate with UI/UX designers, HTML coders, and backend developers to bring designs to life.
• Integrate RESTful APIs and work seamlessly with backend teams.
• Communicate and integrate with third-party web services.
• Build and manage infrastructure for serving frontend apps and assets.
• Maintain frontend application deployment and ensure build pipeline automation.
• Use JSDoc or similar tools for inline documentation of code.
• Write extensive unit tests following Test-Driven Development (TDD) best practices.
• Design and automate the frontend build process using tools like Webpack/Gulp/Grunt.

Required Skills & Qualifications

• 3+ years of experience developing production-level web applications.
• Strong command over React.js or Vue.js, JavaScript, HTML5, CSS3.
• Deep understanding of DOM APIs, native JavaScript, and popular libraries.
• Proficiency in CSS preprocessors (SASS/LESS) and modular CSS (CSS Modules).
• Familiarity with build tools like Webpack, Gulp, or Grunt.
• Experience creating modular, self-contained, and reusable components.
• Strong understanding of cross-browser compatibility and performance optimizations.
• Clean, organized, and maintainable code practices.
• Bonus: Working knowledge of Node.js and backend concepts like APIs, databases, caching layers, and proxies.
• Comfort in implementing pixel-perfect designs, animations, and smooth transitions.
• Excellent communication and teamwork skills.
• A proactive mindset with the ability to work both independently and in a team.

About the company:

We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.

We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades. 

Profile Summary

We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.

• Create a systematic, process-driven approach to partner outreach and relationship management.

• Keep a great ongoing relationship with Microsoft and offer new ways to grow the partnership.

• Can-do attitude individual who enjoys networking and establishing relationships.

• Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.

• Analyse and identify opportunities to secure new business by partnering with Microsoft.
• Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.
• Identify new markets to widen the market base for enhanced revenue and profit generation.
• Administer the entire sales process as per plan.
• Manage Microsoft engagements to design strategies to acquire more business deals through OEMs.
• Manage pricing and other sales proposal activities and provide support to the marketing department.
• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.
• Collaborate with Microsoft for conducting events for enhancing business growth.
• Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.

• Takes overall accountability for business planning and implementation.

• You have the resilience to bounce back after minor setbacks.
• You have the achievement orientation to achieve the target and do what it takes.
• You have the interpersonal skills to develop & sustain meaningful relationships.

• Excellent problem-solving skills, solution-oriented, and good analytical skills.
  ● Very good client-facing and communication/presentation skills.
  ● Excellent at consultative selling and building case studies.
  ● Ability to speak at external forums.
  ● Strong Collaboration and Networking skills.

Role: Fullstack Developer

Location: Vashi, Navi Mumbai (Work from Office)

Compensation: Best in Industry

Responsibilities and Duties:

• Development of web applications
• Ability to understand Database design and structure
• Ability to understand requirements from a Function List
• Key Success Metrics:
• Candidate should able to write structured code and follow best practices of coding
• Provide and meet time estimates for assigned deliverable.
• Work with a team to design, develop, implement, and maintain high-quality technical solution
• New technologies awareness and their implementation
• Strong Logical skills

Skills / Requirements:

• Building entire websites throughout the full delivery life cycle (HTML, CSS,JavaScript , JQuery ),using ASP.Net with C#
• Possess excellent analytical and problem solving skills with ability to communicate effectively at all levels of development process.
• Core Competencies: ASP.NET / C#,

ServiceNow,ITSM + CSM

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

• Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems

Role & Responsibilities:

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Integrate features with wearables and other IoT devices
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Education & Qualification Requirement:

• Bachelor of Engineering, preferably in Computer Science of Information Technology

Desired Skills and Experience:

• You have 3+ years of iOS app development experience using Swift.
• Published apps in the App store
• Have a good sense of how networked applications (Web services/REST APIs and JSON) work
• Well versed with server side syncing, database handling etc.
• Sharp analytical skills - find out edge cases both in code and usability/product.
• Ability to learn and adapt fast.
• Collaborate with cross-functional teams to define, design, and ship new features.
• 2+ years experience in any UNIX environment
• Experience implementing and maintaining unit tests
• Interest in privacy and the protection of personal information
• Good grasp of the fundamentals of UI layout designing, mobile UI components, using common themes and styles.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Strong understanding of design patterns, or an opinion on why they're overrated.