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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

JD as below

Business Analyst – Job Description

1.    Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2.    Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3.    Support and assists with end user training and coordinates the implementation of these services for the Business.

4.    Based on Testing Feedback from Business Users, plan go live dates for the developments.

5.    Work with various user and support teams to manage technical/operational issues.

6.    Raise the bugs and CRs to tech team and track till closure.

7.    Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8.    Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9.    Ability to multitask and work in a high pressure environment.

10.  Excellent analytical, communication, presentation & interpersonal skills.

11.  Ability to resolve customer/business issues and run the application management activities.

12.  Willingness to go the extra mile to resolve customer/technical issues.

Job Title: Sales Manager – Project Sales (Building Materials: ACP/Formwork)

Location: [Insert Location]

Department: Sales & Marketing

Reporting To: Regional Sales Head / Business Head

Job Summary

We are seeking a dynamic and result-driven Sales Manager to drive project sales for building materials, specifically Aluminum Composite Panels (ACP) and Formwork systems. The role involves developing strong relationships with architects, contractors, consultants, and developers, while identifying and converting project opportunities into business.

Key Responsibilities

1. Business Development & Sales

• Identify and develop new business opportunities in the project segment (commercial, residential, infrastructure projects).
• Drive sales of ACP and Formwork systems to contractors, builders, and developers.
• Achieve assigned sales targets and revenue goals.

2. Project Tracking & Conversion

• Track ongoing and upcoming construction projects through market intelligence.
• Engage with architects, consultants, and PMC teams for product approvals/specifications.
• Convert inquiries into orders through effective negotiation and follow-ups.

3. Relationship Management

• Build and maintain strong relationships with:
• Architects & façade consultants
• Builders & developers
• Contractors & applicators
• Ensure high levels of customer satisfaction and repeat business.

4. Technical & Product Support

• Provide technical presentations and product demonstrations.
• Coordinate with technical and design teams for project-specific solutions.
• Support clients with BOQs, specifications, and installation guidance.

5. Market Intelligence

• Monitor competitor activities, pricing, and market trends.
• Provide regular feedback to management for strategic decisions.

6. Coordination & Reporting

• Coordinate with internal teams (production, logistics, finance) for timely delivery and collections.
• Maintain accurate sales forecasts and reports in CRM systems.

Key Requirements

Education

• Bachelor’s degree in Engineering / Architecture / Business Administration or related field.

Experience

• 5–10 years of experience in project sales within the building materials industry.
• Strong exposure to ACP, Formwork, façade materials, or construction solutions.

Job Description:

• Design and architect highly scalable web services applications
• Develop and maintain all server-side network components
• Collaborate with front-end developers on the integration of elements Architect
• Content Management Solution and scalable API platform
• Design back-end services for various business processes
• Partner with third-party technology services and make strategic inputs.
• Develop high-performance applications by writing testable, reusable, and efficient code
• Create workflows and solutions involving search, recommendations, rights
• management, monetization, identity management, SSO, authorization, authentication, etc.
• Work with large datasets and optimize server-side performance
• Implement effective security protocols, data protection measures, and storage
• solutions

Requirements

• 4-7 years of Knowledge of Node.js and ReactJS frameworks
• Experience in creating and maintaining efficient NoSQl databases GRPC and Json Elasticsearch
• Experience in AWS environment, cloud deployments and lambda
• DevOps and web security
• API development and deployment
• Unit and integration testing

Hi Folks,

We have Job Openings for Java Full Stack Developer from Chennai /Pune Locations.

Role: Java Full Stack Developer

Primary skills: Java +Microservices + Angular 12 + Spring Boot

Year of exp : 7+

Location: Pune /Chennai.

Np: 15 Days, Immediate Joiners, NP Serving Candidates Only.

Note: If you are interested kindly share your contact details and Updated resume through in

#java hashtag

#angular hashtag

#spring hashtag

#micro service

Techweirdo delivers AI models & enterprise solutions, globally for mid to large-scale organizations.

We offer consultation, services, and products to holistically address the digital transformation goals of an enterprise.

We are currently hiring passionate, senior full-stack Java engineers on behalf of one of our large customers to help them find the best-fit talent and create technologically challenging, visually delightful, and easy-to-use digital products in a fast-paced environment.

Must have actual development experience of:
 1.  Angular 6+ (Typescript) and Angular Material
 2.  HTML, CSS, js

Nice to have experience of:
 1.  Bootstrap
 2.  SCSS

Must have actual development experience of:
 1.  Java 8+
 2.  Spring Framework
 3.  Spring Boot (Rest APIs, SBS Web, SBS Logging, SBS AOP, SBS Batch & SBS Data - MongoDB) (SBS = Spring Boot Starter)
 4.  Mongo DB

Nice to have experience of:
 1.  Linux commands
 2.  Webservers and App servers esp. IBM Websphere
 3.  Knowledge of open-source Java libraries and frameworks (from Google, Apache, etc.)

Other skills:
Knowledge of Git and Github, Jira, CI/CD automation, Jenkins
Requirement – Years of experience – 5 – 9

• Hands-on development experience of minimum 2 years in Frontend
Technology – 50% weightage
AngularJS - 40% weightage
Bootstrap – 10% weightage
ReactJS – Nice to have

• Hands-on development experience of minimum 2 years in Backend Technology – 50% weightage
o Java8 – 15% weightage
o Database Queries (PL/SQL) – 15% weightage
o Spring MVC Framework – 20% weightage

• Good understanding and experience of HTML / CSS / Javascript / Webpack / Bootstrap.
• Hands-on experience with ES6 / ES7 / ES8 features.
• Expertise with Web Services / REST APIs.
• Proficiency in Linux and deployment on Linux.
• Familiarity with Redux Thunk / Redux Saga will be an added advantage.
• Skillful experience in Node JS / Express / MongoDB will be a plus.
• Understanding of mobile cross-platform frameworks like React Native.
• Knowledge of AWS services like S3, EC2 would be valuable.

About us:

Company website: https://www.neulife.com/">https://www.neulife.com/

INNOVERTUS NUTRITION TECHNOLOGIES INDIA PVT.LTD. is the leading Indian company in the field of sports nutrition products and dietary supplements. Incorporated over a decade ago, we are pioneers in introducing the concept of sports nutrition as well as educating the mass about the need to be fit and healthy, thus facilitating and educating the mass to make a choice in investing to live a healthy lifestyle. 

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience?

Are you ready to bring your skills, competencies, and experience to this job? Do you have a solid understanding of the software & hardware? You might be exactly the new team member we are looking for.

Your responsibilities

Troubleshoot hardware, software, and other IT solutions:

• Able to work any shift
• Able to work on-call shifts as required
• Able to work independently to support, break-fix hardware/software and other IT solutions
• Manage AWS infrastructure for production website.
• Setup automated ami creation, cloudwatch,
• Manage the planning and implementation of information systems security, anti-virus.
• Checking and negotiating the IT aspects of any contracts with any external Vendors.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Manage and ensure effectiveness of security solutions, including firewalls.
• Deployed CCTV and Biometric device on Warehouse.
• Implementing centralize Anti-Virus policy for Warehouse and Store to block unnecessary site as well external device.
• Database Administration activity for all the production databases - Uptime of databases, Information access times, Effective data management.
• Database tuning, performance monitoring and troubleshooting.

Has good communication and customer service skills:

• Ability to communicate to all levels of management
• Escalate incidents cases to appropriate teams when necessary
• Ability to add, change or modify new or existing reports
• Document and discuss complex end user compute solutions in a simple language that is understandable at all levels both within and outside.
• Ability to work effectively across departmental boundaries.

Design, develop, and/or update and implement team standards, processes, and documentation:

• Monitor, correct, and report observed infractions of security policies and procedures
• Assist in the design, develop, and/or update and implement team standards, processes, and documentation
• Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
• Provide assistance to other technical teams (hands-on support)
• Linux & Windows OS Installation & troubleshooting, Linux patching
• Designing AWS architecture, Creating Custom VPC & launching EC2 instances
• Configuring NACL, SG, Route Table as per client requirement
• Peering VPC across region, Creating and modifying AMI
• Setting Elastic Load Balancers & attaching EC2 instances under it
• AWS- VPC, IAM, EC2, Route 53, S3, Elastic Load Balancer, Cloud Watch
• User and group administration.

Education and/or Experience:

• Master’s/ Bachelor’s degree (Computer Science, IT)
• 4+ years of work experience as System Administrator & AWS with good understanding of the subject.

Benefits:

• Flexible work hours, Work from home and holidays policy
• Open and collaborative work culture
• Competitive salary

Please apply with below details in your resume:

• Current CTC
• Expected CTC
• Earliest joining period (In days)

Technical skills required: 

• 5+ years building enterprise systems 
• Worked on one or more large scale applications on Python Django
• Good understanding of distributed systems, scalability, and availability with an understanding of the CAP theorem and its implications for real-world distributed systems
• Understanding of distributed systems like Dynamo, HBase, various messaging and queuing systems and understanding of Time, Clocks, and Ordering of Events, rate control, load distribution
• Good knowledge of one or more relational and NoSQL databases and transactions Shrewd focus on latency and throughput of services
• In-depth understanding of concurrency, synchronization, NIO, memory allocation, and GC
• Experience with IaaS clouds like AWS/Google Cloud, Azure, OpenStack etc. 
• Experience in working with Message Brokers and Application Containers
• Ability to detect fraud and risk mitigation

Responsibilities:

• Code reviews, ensuring that the code follows the best technical practices and design patterns
• Follow best technical practices, incorporate emerging solutions, and employ scalable designs that can be easily adopted
• Architect solutions by mapping customer business problems to end-to-end technology solutions
• Experience in working with Agile Methodology
• Regular monitoring and audits of the cloud infrastructure
• Managing System monitoring tools and developing processes for handling crisis situations
• Managing the development team and the support team. Setting processes that will increase the team’s efficiency
• Handling technical and managerial interviews for expansion of the team

Qualification and experience:

• B.E/B.Tech/M.E./M.Tech/M.S.
• 5+ years of experience  working as a full stack engineer with a track record of delivering scalable products
• FinTech experience with Prepaid payment instruments and UPI experience is a big plus
• Machine learning experience would be preferable