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Remote desktop Jobs in Mumbai

11+ Remote desktop Jobs in Mumbai | Remote desktop Job openings in Mumbai

Apply to 11+ Remote desktop Jobs in Mumbai on CutShort.io. Explore the latest Remote desktop Job opportunities across top companies like Google, Amazon & Adobe.

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Mumbai, Pune, Bengaluru (Bangalore), Delhi
1 - 6 yrs
₹2.5L - ₹6L / yr
Customer Support
Technical support
Administrative support
Operations support system
Product support
+12 more

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali 

Location:

  • Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
  • Kasba Industrial Estate - Kolkata
  • Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 


Joining:

Immediately.

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Healthcare firm based in Mumbai
Mumbai
2 - 4 yrs
₹3L - ₹5L / yr
Front office
Help desk
Receptionist
Office administration
Office management
+2 more

Role = Front desk Executive


Location = Powai and Santacruz, Mumbai


Working days = 6-day working


LOOKING ONLY FOR FEMALE CANDIDATES


MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software


Job Description for Front Desk


• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)


• Greet, communicate and welcome clients with a smile.


• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)


• Answer questions and address grievances


• keep updated records and files of the clients


• Familiarity with EcoGreen & Zenoti


• Answering All incoming calls and redirecting them or keeping messages.


• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.


• Be familiar with procedures for handling all aspects of customer complaints or disputes.


• Should be able to handle bookings and process billing part and follow up with clients for balance payment.


• Asking them to book the next appointment while they done with treatment


• Maintain a professional environment and brand decorum.


• Should have a client schedule ready before the client arrives.


• ensuring to inform the client about the waiting time and about the delays in their schedules.


• Responsible for sharing the incident sheet and reporting it to the clinic manager.


• Responsible for escalating client issues to concerned doctors .


• Ensuring timely redemption of packages and sessions


• Ensuring Timely to close bills and pre paid balance of clients


• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.


• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

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Mumbai
2 - 5 yrs
₹2.4L - ₹4.2L / yr
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention

Position – Customer Service Executive (Chat/Email Process)

 

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!


Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 


Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

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Mumbai, Navi Mumbai, Pune, pune
4 - 9 yrs
₹10L - ₹20L / yr
Workday
Customer Support
Problem solving
JD for HCM Functional Consultant

3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience

Key responsibilities

  • Support with design/requirements workshops
  • Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
  • Confident in configuring workday with the ability to reference Workday Community for clarity
  • Ability to create effort estimates based on requirements
  • Excellent problem solver
  • Wants to master additional modules of Workday
  • Support and mentor junior resource based in Portugal/UK
  • Achieve a high level of utilisation
  • Be consultative in their customer approach
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Accion Labs

at Accion Labs

14 recruiters
Agency job
via AVI Consulting LLP by Sravanthi Puppala
Bengaluru (Bangalore), Mumbai, Pune, Hyderabad, Goa
8 - 12 yrs
₹15L - ₹30L / yr
SQL server
Microsoft SQL Server
SQL Server Integration Services (SSIS)
SQL Server Reporting Services (SSRS)
PowerBI
+4 more
Role-SQL Developer
Exp-8-12 Years

Job location-Hyderabad, Bengaluru, Mumbai, Pune and Goa

CTC – As per market standard
Notice Period-Max 15 -30 days joiners

Responsibilities:

  • Work with Database Architect to understand the design considerations for the BI Next Gen Data Warehouse.
  • Take accountability of the development / update of the DW Database Objects and Code as per the requirement.
  • Take accountability of the development / update of the PowerBI and SSRS Reports.
  • Take accountability of Unit Testing the developed solution.
  • Be available for weekend job monitoring and troubleshooting, as necessary.
  • Ensure that all delivery timelines are adhered to.
  • Work with QA (Testing) team to test the DW / Report Solution and fix as necessary.

Job Requirements:

  • 8 - 10 years of experience in SQL Server database development.
  • Excellent understanding of SQL Server 2016 and above.
  • Excellent understanding of T-SQL. Must have the ability to analyze, debug and write complex T-SQL code.
  • Very good hand-on knowledge on query tuning and performance optimization.
  • Excellent understanding of SQL Server Integration Services and SQL Server Reporting Services.
  • Excellent understanding of PowerBI.
  • Should be completely aware of coding standards and should be able to develop high performance & scalable database applications.
  • Exceptional Problem Solving and Analytical Skills.

Excellent communication skills (oral and written).

 

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Navi Mumbai
1 - 2 yrs
₹2L - ₹3L / yr
Communication Skills
Sales
Telesales

Job description

Language known: English / Hindi

Industry: Healthcare / Fitness/ wellness

Education and Experience

· Candidate should be a graduate / Undergraduate

. Six months of healthcare domain would be preferred.

· Excellent Communication skills and listening skills

Responsibilities

·  Have to resolve customer queries over Calls

·  Answering queries politely and provide accurate replies to the query.

· Directing calls to the concerned department and services of the company

·  Diagnostics Knowledge preferable

Key Skills

Customer care, Good communication skill , Telecalling, English, Hindi

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Birla Soft

at Birla Soft

8 recruiters
Naveen Anumula
Posted by Naveen Anumula
Hyderabad, Pune, Mumbai, Bengaluru (Bangalore), Delhi, Gurugram, Noida, Chennai, Coimbatore
4 - 10 yrs
₹9L - ₹24L / yr
Java
J2EE
jQuery
GWT
JSP
+8 more
  • 4+ yrs of experience having strong fundamentals on Windchill Customization & Configurations, Reporting Framework Customization, Workflow Customization , Customer handling
  • Strong Customization background around Form Processors, Validator, data utilities, Form Controllers etc.
  • Strong Programming skills in Java/J2EE technologies – JavaScript, GWT, JQuerry, XMLs, JSPs, SQL etc.
  • Deep Knowledge in Windchill architecture
  • Experience in atleast one full lifecycle PLM implementation with Windchill.
  • Should have strong coding skills in Windchill development and Customization, ThingWorx Navigate Development (Mandatory), Thing Worx Architecture Configurations Mashup creation, ThingWorx and Windchill Upgrade
  • Should have Build and Configuration management (Mandatory) - HPQC \JIRA\Azure\SVN\GITHUB \ Ant
  • Knowledge & Experience in Build and Release process
  • Having worked on custom upgrade will be a plus.
  • Understanding of application s development environment, Database, data management and infrastructure capabilities and constraints. Understanding of Database administration, Database design and performance Tuning
  • Follow Quality processes for tasks with appropriate reviews. Participate in sharing knowledge within the team.
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webengage

at webengage

6 recruiters
Aashna Desai
Posted by Aashna Desai
Mumbai
1 - 4 yrs
₹4L - ₹7L / yr
Technical support
Tech Support
Troubleshooting
Software troubleshooting
Marketing Automation
+3 more
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a https://webengage.com/blog/webengage-recognized-as-a-marketing-automation-leader-in-asia/">Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in MumbaiIndia, and have offices in DelhiBangalore, São Paulo, and Dubai.  We work with thousands of https://webengage.com/customers/">brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at http://www.webengage.com/">www.webengage.com
About the role:
  • Provide enterprise grade support to our clients over email and phone
  • Address core technical queries related to the product
  • Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
  • Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
  • Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
  • Create and maintain internal documentation repositories
  • Triage incoming requests and enhance workflows to deal with incoming ticket volume
  • Ensure speedy resolution of issues while maintaining high customer satisfaction
You will have the opportunity to:
  • Be a part of an elite Technical Support team
  • Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
  • Core markets include US, Europe and SE Asia.
External Skills And Expertise
  • 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
  • Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
  • Knowledge of Zendesk and JIRA is a plus
  • Excellent written and verbal communication skills
  • Ability to explain complex concepts through clear and accurate writing
  • People skills and having the gift of the gab to handle tricky situations
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
  • Flexibility of working in rotational shifts

Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
 
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iFAST Financial India

at iFAST Financial India

1 recruiter
Madhavi Ranpise
Posted by Madhavi Ranpise
Mumbai
1 - 4 yrs
₹2L - ₹2.5L / yr
Technical support
Tech Support
  • Building a whole IT network or setting up a PC and access permissions for a new hire, providing technical support the organization’s day-to-day operations. This process involves both hardware and software setup.
  • Conducting basic induction IT training of new employee in organization. Also often interaction and timely provide training to end users who may not be familiar with the finer points of IT.
  • Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.
  • Handling updates, upgrades, and other maintenance tasks in both hardware and software areas.
  • Providing support by telephonic or skype to the out locations staff and ensuring to fix up the problem within a timeline e.g. VPN issues
  • Vendor Management – checking and processing the bills without any error. Also ensuring to be made payment on time for smooth operation in daily work
  • Working with IDAM ticketing tool and log/assigning calls and resolving as per priority
  • Taking care of AMC/Warranty of all company infrastructure.
  • Maintaining Asset Register and keeping record of IT equipment.
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Troubleshooting & configuring on Microsoft outlook & Web mail.
  • Escalating complex problem to supervisor and appropriate support specialists
  • Installation, configuration and troubleshooting Local and Network Printers
  • Taking care of all other responsibilities assigned from time to time.
  • Desktop and Laptops support for troubleshooting of win XP, Win 7, win 8, win 10, ubuntu.
  • Installation of servers 2008, 2012.
  • Working with  Arc server Backup solution Restoring and Backup wizard.
  • Keeping track of all the IT Infra assets with tagging and submitting report to finance team for audit of infrastructure assets.
  • Antivirus updating, configuring, schedule scanning.
  • Onsite support
  • Working with nutanix hypervisor like create new server, configuration new server (memory, storage , cpu , network)    take snapshot, snapshot restore, etc
Read more
UniAcco

at UniAcco

1 recruiter
Ayush Poddar
Posted by Ayush Poddar
Mumbai
0 - 2 yrs
₹2.5L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
+2 more

What you’ll do

Roles and Responsibilities

 

  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

 

 

Qualifying Criteria

 

  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years 

 

 

About UniAcco

 

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

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All Things How

at All Things How

2 recruiters
Shivam Malani
Posted by Shivam Malani
Remote, Hyderabad, Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida), Pune
0 - 1 yrs
₹3L - ₹4L / yr
User guides
Technical Writing
Microsoft Windows
Content Writing
We are looking for experts who can authoritatively write How-to guides, tips, and tricks for Windows, iPhone, Video Games, and the tech in general. The job requires you to have the following skills: - You must be a geek at heart. That kind of person who your friends and family look up to when they need tech advice. - You must be able to write How-to guides and tips in a way that is easy to understand, even to non-experts. - You must have solid English writing skills. Below are a few examples of the work kind of work we expect you to do: - How to wirelessly charge iPhone XS, XS Max, and iPhone XR https://allthings.how/how-to-wirelessly-charge-iphone/ - iOS 12.1 Problems and Fixes https://allthings.how/ios-12-1-problems-and-possible-fixes/ - How to fix iPhone XS Max and iPhone XR Overheating problem https://allthings.how/fix-iphone-overheating-problem/ - How to Turn Off iPhone XS and iPhone XS Max https://allthings.how/turn-off-iphone-xs/ - How to enable Chrome Dark Mode on a Windows 10 PC https://allthings.how/chrome-dark-mode-enable-windows-pc/ - How to Take a Screenshot on Windows 10 using Snip & Sketch Tool https://allthings.how/how-to-take-a-screenshot-on-windows-10-using-snip-sketch-tool/ - How to Stop YourPhone.exe on Windows 10 https://allthings.how/stop-yourphone-exe-windows-10/
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