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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job Profile: Entrepreneur in Residence (EIR) at Founders Office

Location: Chembur, Mumbai

Experience: 2- 4 yrs

Reports to: Founders

Job Type: Full-Time

Job Description

Position Overview: AXS Solutions is seeking a dynamic and driven Entrepreneur in Residence (EIR) to join the Founders Office. The ideal candidate will work closely with the founders to drive the growth and expansion of AXS in various dimensions, including business development, strategic partnerships, innovation, and operational efficiency. This role offers a unique opportunity to be at the heart of AXS's growth strategy, working on high-impact projects and initiatives.

Key Responsibilities:

Strategic Growth Initiatives:

- Identify and develop new business opportunities and markets for expansion.

- Collaborate with the founders to define and implement strategic growth initiatives.

- Conduct market research and analysis to inform strategic decision-making.

Business Development:

- Lead efforts to establish and maintain strategic partnerships and alliances.

- Explore new revenue streams and develop plans to capitalize on them.

- Assist in negotiations and closing deals with key partners and clients.

Innovation and Product Development:

- Work with cross-functional teams to drive innovation and product development.

- Identify emerging trends and technologies that could impact AXS's business.

- Develop and oversee pilot projects to test new ideas and concepts.

Operational Efficiency:

- Analyze and improve existing business processes to enhance efficiency and effectiveness.

- Develop and implement operational strategies to support growth objectives.

- Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.

Leadership and Mentorship:

- Mentor and support junior team members and emerging leaders within the organization.

- Foster a culture of innovation, collaboration, and continuous improvement.

Key Skills and Qualifications:

- Education: Bachelor's degree in Business, Economics, Engineering, or a related field; MBA or advanced degree preferred.

- Experience: Minimum of 3-7 years of experience in business development, strategy, consulting, or a related field; experience in a startup environment is a plus.

- Entrepreneurial Mindset: Proven track record of entrepreneurial success, either as a founder or in a leadership role in a high-growth company.

- Strategic Thinking: Strong strategic and analytical thinking skills, with the ability to identify and capitalize on growth opportunities.

- Business Acumen: Deep understanding of business operations, financial planning, and market dynamics.

- Leadership: Strong leadership and mentoring skills, with the ability to inspire and motivate teams.

- Communication: Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders.

- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Personal Attributes:

- Proactive and Results-Driven: Takes initiative and is focused on achieving tangible results.

- Innovative: Creative thinker who is always looking for new ways to solve problems and create value.

- Collaborative: Team player who works well with others and fosters a collaborative work environment.

- Resilient: Able to handle setbacks and challenges with a positive attitude and persistence.

• Strong Lead or Above UI/UX or Product Designer (UI/UX both, UI 60-70%)
• Mandatory (Experience 1) - Must have a minimum 8+ years of hands-on experience in product design, with recent 3+ years in Product companies
• Mandatory (Experience 2) - Must have a minimum 4+ years of product design experience in B2B SaaS companies (UI/UX both, UI 60-70%)
• Mandatory (Experience 3) - Must have 2+ years of people management experience (Read in CV)
• Mandatory (Skills 2) - Must be proficient in product design design methods (product mindset, problem-solving, UX thinking, ideation)
• Mandatory (Skills 3) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes
• Mandatory (Portfolio) - Strong portfolio of UX Design and UI/Visual Designs for B2B SaaS/Enterprise products
• Mandatory (Company) - B2B Saas (Enterprise is a plus)

Job brief

Call To Action is looking for an SEO expert to manage, strategize and implement search engine optimization activities across major search networks to maximize ROI

Responsibilities

• Track, report, and analyze website analytics and other content development initiatives and campaigns
• Optimize copy and landing pages, and websites for search engine marketing
• Perform ongoing keyword discovery, expansion and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor links
• Develop and implement link building strategy
• Work with the web development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

Requirements

• Proven SEO experience at an agency or brand level for 2-3 years
• In-depth understanding of marketing, conversion, online customer acquisition and website analytics tools
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO
• Bonus if you have SEM experience managing PPC campaigns across Google, Facebook and Bing to run SEM campaigns to aid SEO

• To generate lead opportunities.
• Manage, nurture and convert leads into sales opportunities.
• Identify strong potential prospects using initiative and creativity.
• Make outgoing calls to develop new business 
• Research, track, maintain and update leads
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

• Rockstar Coworkers
• Friendly & Energetic Environment
• 21 paid leaves
• Reward Employees with Experiences
• Free Food & Coffee
• Team Outings from time to time
• Work From Home Option Available
• Treat all employees as equals

Tech Stacks used  by us : 

Frontend : VueJs 

Backend : NodeJs

Key skills: ReactJs, HTML5, CSS3, REST Protocols, NodeJs, JEST, GraphQL.

Responsibilities:

• Participation in Company's product and implementation as a Frontend developer.
• Build the front-end for our mobile and web products
• Convert wireframes into working UI interfaces
• Write REST calls to interact with our back-end API
• Participation in research activities.
• Build reusable code and libraries for future use
  
  

Requirements:

• Keen design eye to translate wire frames into pixel perfect web pages
• Excellent JSON/DOM manipulation skills
• Should have strong key skills in HTML5, CSS and advanced JavaScript and the ability to turn design mock-ups into great looking sites with user interactions.
• Must also be up-to-date with cross-browser and cross-platform issues, have a good eye for detail and be able to work to tight deadlines
• Experience in building Scalable Apps
• Experience with third- party libraries, social media integration and APIs.
• Work on building product from scratch and improving application performance.
• Should understand and have knowledge on the application security practices/vulnerabilities
• Understands Web Products and understand Performance of the application.
• Linux and Unix Skills
• Hands on experience in collecting and analyzing/improving Application analytics
• Good understanding in User Patterns, CTRs and closely work with UX and Product team in a dynamic environment
• Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of code versioning tools, such as Git / SVN
• Good understanding of asynchronous request handling, partial page updates, and AJAX

Industry Background : Product based startup
Location : Hiranandani - Powai, Mumbai. (Remote working option available for candidates residing out of Mumbai)
Working Days & Timings : Monday to Saturday (Alternate Saturdays off), 12pm - 9pm.

Kindly apply if interested.