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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

We are seeking a motivated and detail-oriented Purchase expert to join our procurement team. The ideal candidate will be responsible for sourcing and purchasing materials, equipment, and services

required by the organization. This role requires strong negotiation skills, keen attention to detail, and the ability to build strong supplier relationships.

Experience : 3 to 6 years

Job Location : Thane / Ambernath

The Purchase Expert you will play a crucial role in ensuring that all procurement activities support and adhere to organizational goals and objectives.

Key Responsibilities:

1. Sourcing and Procurement:

o Identify and source suppliers and vendors for various products and services.

o Evaluate suppliers based on price, quality, and delivery speed.

o Negotiate contracts, terms, and conditions with suppliers.

2. Purchase Order Management:

o Generate purchase orders and ensure accuracy of specifications, quantities, and

delivery timelines.

o Monitor and track orders to ensure timely delivery.

o Resolve discrepancies between purchase orders and supplier invoices.

3. Inventory Management:

o Maintain optimal inventory levels to meet operational requirements.

o Coordinate with warehouse and logistics teams to ensure efficient stock

replenishment and distribution.

4. Supplier Relationship Management:

o Develop and maintain strong relationships with suppliers.

o Address supplier issues and concerns promptly to ensure uninterrupted flow of goods

and services.

5. Compliance and Documentation:

o Ensure compliance with company policies, procedures, and regulatory requirements.

o Maintain accurate records of purchases, pricing, and other relevant data.

Skills and Qualifications:

 Proven experience in Purchase field or similar role, preferably in [industry or sector].

 Solid knowledge of procurement processes, policies, and procedures.

 Strong negotiation and communication skills.

 Excellent analytical and problem-solving abilities.

 Proficient in MS Office suite and ERP software

Role & Responsibilities

We are seeking a Lead Visual Designer – Design Systems to own the visual language, brand expression, and UI consistency across our products and platforms. This role defines how our brand shows up at scale—across interfaces, products, and touchpoints.

You will be the steward of aesthetic coherence, craft excellence, and visual scalability.

Key Responsibilities-

Visual System Ownership:

• Lead the creation and evolution of a robust visual design system
• Define typography, color systems, iconography, spacing, motion principles, and theming
• Ensure pixel-perfect execution across platforms (web, mobile, emerging surfaces)

Brand × Product Integration:

• Translate brand principles into usable, flexible UI systems
• Maintain consistency between marketing, brand, and product experiences
• Ensure the system supports localization, accessibility, and scalability

Design Craft Leadership:

• Set the bar for visual quality, polish, and attention to detail
• Conduct visual reviews and mentor designers on craft and system usage
• Push teams from “acceptable” to exceptional design quality

Cross-Functional Collaboration:

• Work closely with UX Design Leads to align visual expression with interaction logic
• Partner with Engineering to ensure accurate implementation of visual specs
• Contribute to design ops: documentation, governance, and contribution models

Ideal Candidate

• Strong Product Designer Profile, with good exposure to Design systems
• Mandatory (Experience 1): Must have 6+ YOE in Product / Visual / UI Design, with Top / large scale Products
• Mandatory (Experience 2): Must have hands-on experience translating brand principles into scalable UI systems — covering typography, color, iconography, spacing, motion, and theming.
• Mandatory (Skill 1): Must have deep expertise in creating and evolving design systems that ensure pixel-perfect execution across web, mobile, and emerging platforms.
• Mandatory (Skill 2 ): Must have strong command of typography, layout, color theory, and visual hierarchy with an obsessive attention to detail and polish.
• Mandatory (Skill 3): Must have experience maintaining visual consistency between marketing, brand, and product experiences — supporting localization, accessibility, and scalability.
• Mandatory (Tools): Must have mastery of Figma, design tokens, and component-driven UI workflows.
• Mandatory (Stakeholder Mgmt): Must have strong cross-functional collaboration skills — partnering with UX Design Leads, Engineering, and distributed global stakeholders to ensure accurate implementation of visual specs.
• Mandatory (Portfolio): Must have a strong portfolio of Product / UI Design works for large-scale products — showcasing detailed Design systems, Case-studies, and brand-to-product translation.
• Mandatory (Education): Must have a formal design education — degree or diploma from a recognized design school/institute.
• Preferred (Company): Experience in design-mature organizations — global tech, consumer platforms, or design-led consulting environments.

Senior Cloud Security & Reliability Engineer (GCP)

Searce Inc | Mumbai, Maharashtra | On-site | 4–7 Years

About Searce

Searce is a global, AI-native, engineering-led technology consultancy and a Premier Google Cloud Partner — recognized as the Google Cloud Workplace AI Transformation Partner of the Year, APAC (2026). With 20+ years of experience and 3,000+ clients across 10+ countries, we help businesses stay ahead of the cloud curve. The Role We're looking for a Senior Cloud Security & Reliability Engineer with deep GCP expertise to join our Mumbai MSP team. You'll own reliability, security, and optimization of enterprise client GCP environments — 24/7.

What You'll Do

Own Reliability — Lead 24x7 GCP cloud operations and incident management. Define and enforce SLOs.

Engineer the Blueprint — Build scalable, secure GCP architectures and maintain IaC modules and playbooks.

Automate Everything — Embed AI-driven automation and AIOps to eliminate toil and preempt incidents.

Drive FinOps — Own GCP cost optimization for clients with quantified impact.

Be the Expert — Represent deep GCP expertise in client conversations and documentation.

Mentor & Elevate — Coach junior engineers through code reviews and problem-solving.

What We're Looking For

Experience

4–7 years total with 4+ years on GCP cloud infrastructure Background in Cloud Managed Services / MSP environments

2+ years in a client-facing technical role

Technical Skills (Must-Have)

GCP: GKE, IAM, VPC, Cloud Monitoring, Stackdriver — in work experience

Kubernetes: GKE — demonstrated in production

IaC: Terraform — module-level, demonstrated in work experience Observability: Prometheus + Grafana minimum

Security: GCP IAM, VPC controls, Security Command Center

Scripting: Python

Nice to Have

GCP Professional Cloud Architect / Pro DevOps Engineer certification BFSI or enterprise domain experience Thanos, Vault, Istio, ArgoCD FinOps Foundation Certification

Why Searce?

🏆 Google Cloud Partner of the Year — APAC 2026

🌍 Enterprise clients across US, APAC, and India

🤖 AI-first, engineering-led culture

📈 Fast-growing MSP team with real career ownership

🤝 HAPPIER values — Humble, Adaptable, Positive, Passionate, Innovative, Excellence, Responsible

📧 Interested? Share your profile and let's connect.

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & responsibilities

• Onboarding, Handling and Managing HNI / Ultra HNI clients.

• Accountable to achieve Annual revenue, AUM & Strategic product targets in the respective geography. 

• Aiming for consistent growth of customer wallet share and book size.

• Advising and meeting clients on their business and investment needs based on their risk appetite and performance objective through various structuring solutions.

• Constantly review client portfolios and give a birds’ eye view.

• Ability to work in partnership with Federal Bank and drive leads & AUM.

• Service existing clients with the support of client servicing team

• Adherence to all regulatory, statutory, and corporate compliance standards 

Requirements

• 8+ years of experience in Wealth Management space

• Must have completed MBA from a premier business school.

• Should have sound understanding of Wealth Management Products (MF, Bonds, PMS, AIFs, PE etc.) & markets.

• English is mandatory and command on local language would be beneficial. 

• Ability to work in tandem with our channel partner and generate leads & business. 

• Good communication and presentation skills

Head of Technology

He/She should be a ‘most technical business person’ and his/her goal is to build a great company, not only a technology which just sounds cool. Let’s make it simpler - the primary job of the Tech. head is to make sure the company's technology strategy serves its business strategy. We strongly believe along with technology understanding every Technology Head needs great understating of the business itself.

Role Overview:

Get “Tech” in order: Help answer fundamentals of technology blocks to be used, choice of certain platform/tech over other, helping team visualize product with the available resources and assets

Innovation through Research and continuous improvement. Head of technology is one strategic personnel who provides critical and factual inputs for IP Creation.

Connecting Business Requirements with activity: Given that, Head of technology is an executive Tech leader, it’s easy for him to understand the business opportunities which Tech Product could create. He/She bring the perspective of tech as a differentiator. He/She should understand the “Market Needs” language talked by his other executive colleagues.

Methodology: With time, help build progressive learning culture and establish predictable model of envisioning, designing and developing products/ platforms and services.

Architecture Practices: Making sure that best practices are defined and followed by team is very important. he/she may have to garbage guy and clean the code time to time. Making reviews on Code Quality is an important activity that he/she should follow. For example, you build an amazing product but during deployment and testing stage performance is hit, or a bug fixes are taking more time than actual building a feature etc. need to be avoided.

Help build, manage, and validate a Tech Roadmap for its Products. As validation of idea happen with acquisition of users and customers, product / platform / service may undergo transformation on required features set and Market needs. A roadmap to achieve those “vanity goals” for the project, and be able to successfully tweak an approach with changing needs is expected from Head of technology.

Responsibilities of the role:

• Plan the project & Assign tasks & complete them within the agreed timelines with client
• Use PMP tools to manage projects
• Attend client meetings and take briefings
  Help Business teams to innovate and keep them updated with new technologies
• Documentation as per the process – BRS, SRS, HLD & LLD
• Manage a team; set processes in place to facilitate everyday operations seamlessly
• If required, code.

 What you will need: 

• PHP/MySQL, Angular JavaScript, jQuery, Memcached
• Experience: Minimum 10+ year is required (PHP/MySQL)
• Good Understanding of MVC design patterns and frameworks (CodeIgniter / Zend/Laravel).
• Solid Knowledge of OOPS.
• Solid experience with MySQL - writing and optimizing SQL for high performance systems with large Database
• Extensively worked on Mobile platforms.
• Must have Experience on either of Social API like Facebook, Twitter, Gmail
• Good knowledge of GIT, SVN