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Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
Role & Responsibilities
We are looking for a highly driven Deal Sourcing Specialist for our Debt Syndication vertical. The primary responsibility of this role is to identify, source, and onboard debt funding opportunities from startups, MSMEs, and SMEs. The candidate will play a critical role in building a strong pipeline of quality deals for various debt products.
Key Responsibilities:
- Source and originate debt funding opportunities from startups, MSMEs, and SMEs
- Build and maintain a strong pipeline of clients seeking debt financing
- Identify funding requirements and align them with suitable debt instruments
- Work closely with internal teams for smooth deal handover post sourcing
- Develop relationships with founders, CFOs, and key decision-makers
- Ensure consistent deal flow with ticket sizes ranging from ₹50 Lakhs to ₹5+ Crores
- Stay updated with market trends, lending products, and industry developments
Ideal Candidate
- Strong BD / Deal Sourcing profile, with exposure to Loan sourcing for MSME's / Startups
- Mandatory (Experience): Must have 2+ YOE in debt syndication or loan sourcing opportunities for Startups, SMEs ore MSMEs
- Mandatory (Core Skill 1): Must have experience sourcing clients and building pipeline of MSMEs / startups who need loans (NOT closing deals)
- Mandatory (Core Skill 2): Must understand basic debt products (term loans, working capital, etc.) and credit underwriting
- Mandatory (Core Skill 3): Must have strong networking skills with founders / SMEs / CFOs
- Mandatory (Core Skill 4): Must have experience generating deal flow (₹50L – ₹5Cr+ ticket size preferred)
- Mandatory (Note 1): This is purely deal sourcing role, not deal execution/closure
- Mandatory (Note 2): This is for the Debt Syndication vertical of Bizdateup. The candidate will be responsible for sourcing deals, which will then be handed over to the Senior Investment Banker (Debt Syndication) for further processing and closure
- Preferred (Company): Investment Banking, Corporate Banking, NBFC credit, Structured Finance, Financial advisory firms
- Strong Brand Marketing Profile.
- Mandatory (Experience 1) – Must have 1+ years of experience in managing brand-led events (pop-ups, workshops, community meet-ups).
- Mandatory (Experience 2) – Must have experience in managing vendors coordination, venue, talent/artists management, and internal stakeholders for smooth event execution, including logistics, timelines, approvals, and budget tracking.
- Mandatory (Experience 3) – Must have experience in executing on-ground events
- Mandatory (Experience 4) - Excellent communication and stakeholder management skills – ability to manage external partners (e.g. creators, communities, businesses) and internal teams simultaneously.
- Mandatory (Company) - Any start-up, event agency, creator-first agency, or lifestyle brand
Company: Enpointe.io
Location: Mumbai
Experience: 3-5 years
Employment Type: Full-Time
About Enpointe.io:
Enpointe.io is an innovative tech company focused on building scalable and high-performance applications. We leverage modern frameworks and backend technologies to develop enterprise-grade solutions. If you're passionate about Java development, backend systems, and scalable architectures, we invite you to join our growing team.
Position Overview:
We are looking for a Java Developer with expertise in backend development and API design. The ideal candidate will have strong Java programming skills and experience in developing, optimizing, and deploying scalable backend applications. You will collaborate with cross-functional teams to build and maintain robust systems.
Key Responsibilities:
Backend Development:
- Develop and optimize Java-based applications using Spring Boot and related frameworks.
- Implement microservices architecture and RESTful APIs.
- Ensure backend applications are scalable, secure, and high-performing.
Database Management & Integration:
- Design and manage relational and NoSQL databases (MySQL, PostgreSQL, MongoDB).
- Optimize queries and ensure data integrity and performance.
- Work with caching mechanisms like Redis for improved efficiency.
Software Development & Deployment:
- Develop and maintain Java-based backend services.
- Work with version control systems (Git, GitHub, GitLab).
- Deploy applications in cloud environments (AWS, GCP, or Azure).
Optimization & Security:
- Optimize backend applications for performance, scalability, and efficiency.
- Implement best practices for security, authentication, and authorization.
- Stay updated with the latest Java and backend development trends.
Required Skills and Qualifications:
- Strong proficiency in Java (JDK 8+) and Spring Boot.
- Experience with microservices architecture and RESTful API development.
- Proficiency in SQL and NoSQL databases (MySQL, PostgreSQL, MongoDB).
- Experience working with unit testing frameworks like JUnit.
- Knowledge of CI/CD pipelines and DevOps practices.
- Strong problem-solving skills and ability to work in a fast-paced environment.
Nice to Have:
- Experience with Kafka or RabbitMQ for messaging.
- Familiarity with Docker and Kubernetes for containerization.
- Knowledge of authentication frameworks like OAuth, JWT.
Role: Back End Developer
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
AEM Forms Developer would need to have at least 3 years of experience.
3 plus years of experience in application development.
2 years of experience with AEM Forms 6.4/6.5, Adobe LiveCycle ES 2, 3 or 4 Or Adobe AEM Forms focusing on LiveCycle Designer, LiveCycle Workbench, LiveCycle Admin Console.
Experience and working knowledge of designing forms and rules in AEM Forms Designer.
Experience in projects on Dynamic Assembly of PDFs using DDX, Manipulation of PDF using DDX, calling APIs of Output and Assembler service (using Java SDK) Hands on Application Development experience (Workflow in AEM Forms, Output, Reader Extensions, Process Management etc).
Solid knowledge and expertise in JavaScript, Java, REST API, JSON, XSD, XML,PDF, Database - Strong communications skills to effectively communicate at different levels of management.
Experience on adaptive form designs, interactive communication,creating templates and automated workflows.
iOS App Development
Objective C
SwiftAbout the Role
We are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices. Your duties may include collaborating with the product team and Tech team for new application features, identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.
To ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Swift, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.
Job Responsibilities
- Proficient in Swift, and Objective-C
- Design and implement new features, improvements, ensuring high performance, responsiveness, and a seamless user experience
- Providing implementation detail of feature and documentation
- Experience with iOS frameworks such as UIKit, SwiftUI
- Familiarity with RESTful APIs and networking libraries
- Knowledge of version control systems (e.g., Git)
- Identifying potential problems and resolving application bottlenecks.
- Maintain and enhance the existing codebase while adhering to best practices and coding standards.
- Understanding of Apple’s design principles and interface guidelines
- Developing and implementing architecture to support user interface concepts.
- familiarity with App Approval and Submission procedure
- Knowledge of Push notifications
- Implement secure coding practices to ensure data protection and user privacy
Experience & Skills Requirements
- Bachelor’s degree in computer science or software engineering.
- Minimum 3 years of experience in iOS development.
- Proficient in Objective-C, SwiftUI, and Cocoa Touch.
- Extensive experience with iOS Frameworks such as Core Data and Core Animation.
- Knowledge of iOS back-end services.
- Knowledge of Apple’s design principles and application interface guidelines.
- Proficient in code versioning tools including Mercurial, Git, and SVN.
- Knowledge of C-based libraries.
- Familiarity with push notifications, APIs, and cloud messaging.
- Experience with continuous integration.
Google Analytics- To drive and execute performance marketing for the DTC & E-Commerce brands. To track and analyze various digital marketing initiatives.
Key Deliverables of the Role:
- Manage all paid search campaigns on Google, Facebook, and LinkedIn, as well as other search and display marketing engines.
- Execute on monthly and quarterly plans to grow user base and manage marketing budgets on Search engines, social media, and other digital channels.
- Optimizing channels and campaigns for cost and performance managing both the cost of traffic and cost of acquisition- including responsibility for landing page, funnel optimization (working with revenue and product teams) to improve relevance and improve conversion rates.
- Responsible for the creation, set-up, and execution and optimization of various ads and campaigns.
- Implementing campaigns using a structure and strategy that best suits business and goal.
- Performing keyword research and writing ad copy
- Analyzing performance data and optimizing campaigns to ensure they are continuously bringing quality traffic to our websites while maintaining a strong ROI for every stakeholder's marketing budget.
- Communicate with the stakeholders on a regular basis to report on campaigns and overall health and provide recommendations to enhance performance
- Implementing Paid Search industry best practices, new trends and technologies, and platform updates (e.g. AdWords, FB, Linked IN etc.)
- Traffic ad campaigns and builds on ad serving platforms.
- Conduct A/B tests in ads to understand contributing factors that drive the business forward.
- Monitor and analyze advertising trends, make optimizations recommendations.
Knowledge, Skills & Competencies :
- Ability to handle large media spends while catering to different internal business customers.
- Minimum 5 years of experience working directly for an advertiser, agency, ad tech or social media platform.
- Minimum 5 years of experience managing digital media including Facebook, Google, LinkedIn etc.
- Excellent written and verbal communication skills; effectively communicate with internal stakeholders at all levels of the organization, vendors, and team members.
Adobe Illustrator- Creating ads for brands social media pages
- Creating logos, brochures, packaging etc
- Co ordinating with clients to understand their requirement and delivering the same on time
Working for us:
Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive and fun sales environment.
We are looking for person with keen interest and strong domain knowledge of Web and Mobile Application development technologies and a strong interest in selling services and solutions for the same. This is a quota bearing role that requires end-to-end sales management of multiple opportunities from identifying the lead all the way to its closure.
Responsibilities:
* Manage the prospecting plan development and execution
* Responsible for the development, execution and delivery of quality solution focused, client presentations at a “C” level
* Implement strategic sales plan that expands the company's customer base and ensures its strong presence in key markets.
* Accelerate the sale process: generate leads, pricing and managing the quote process.
Skills and Requirements:
* 2-4 years of Sales experience with strong domain knowledge of strong domain knowledge of Web and Mobile Application development technologies and market is a must
* Proven talent for making effective cold calls to target companies.
* Excellent EQ and relationship building skills, both internally and with clients.
* Results driven: Heavily focused on output, activity and individual performance.
* Resilience – knows how to stay focused and keep spirits high
* Excellent verbal, written and presentation skills required
What We Offer:
* Full time employment contract
* Supportive and friendly environment in an international team with a global outreach
* Long term career development opportunities
* Work-life balance
* Competitive compensation package
Role: Customer Service Representative
Job type: Full time
Role type: Operations / Call center
Location: Mumbai
Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.
About the role:
We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will be responsible for -
- Manage incoming phone calls from the Company’s Customer Service number
- Generate sales leads if needed for equipment upsells and trade-ins
- Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements –
- All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity working with Customer Relationship Management (CRM) systems and practices
- Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualification & Experience:
- Any Graduate or Post Graduate or HSC
- 1 Year of Professional Experience.
Great to have’s: Must have skills or competencies.
- Strong written and verbal communication skills
- A basic understanding of mobile phones and computers (Apple)
- Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing
What we offer you?
- An open minded, collaborative culture of enthusiastic technologists.
- Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.
Company Profile: http://www.andesoftconsulting.com
FlutterWork for one of the fastest growing financial ecommerce platforms, and give your career great exposure to global processes and systems.
- Developing cross-platform (Android & iOS) applications and their integration with back-end services.
- Working along-side other engineers and developers working on different layers of the infrastructure.
- Being committed to collaborative problem solving, sophisticated design, and creating quality products is essential.
- Principal Duties / Responsibilities:
- Developing app using Flutter for both Android & iOS platforms.
- Writing quality code independently that is simple, reliable, and scalable.
- Evaluating and implementing out-of-the-box ideas for application development.
- Working with the team to manage, optimize, and customize multiple applications.
- Detecting and troubleshooting application issues.
What you need to have:
- Must have 1+ years of experience in Flutter.
- Should have worked and successfully deployed apps using Flutter framework.
- Good knowledge of Flutter SDK & Dart programming language.
- Should have worked on mobile platforms like Android or iOS.
- Should have developed & worked with Flutter widgets for iOS & Android
- Experience with any of the state management solutions like Bloc, Provider, Mobx, etc.
- Mobile app architecture design and optimization.
- Extreme attention to detail and the ability to match the design as closely as possible.
- Ability to work closely with Product Managers, other development team members.
- Understanding of Functional Reactive Programming is a must.
- Comfortable with Test-Driven Development.
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