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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

We're thrilled to offer a position for a Facade Detailer at our Thane office, reporting directly to the Principal Consultant. This role provides a unique chance to design and refine facade systems while growing your expertise in design, engineering, and materials. Perfect for a driven, team-oriented individual eager to contribute to a thriving, fast-paced company.

What You'll Do

Perform design engineering for facades and steel structures.

Manage projects and handle administrative tasks.

Collaborate with architects in design meetings, offering engineering insights.

Work independently and with the design team, maintaining clear communication with managers.

Create 2D drafts using CAD for shop drawings, curtain wall projects, and material schedules.

Support the preparation of detailed façade tender packages.

Coordinate with architects, clients, engineers, and project leaders to refine models and update drawings.

Develop facade system details from architectural concepts.

Track submission timelines to ensure timely, budget-conscious delivery of project deliverables.

Liaise with stakeholders to address and resolve project challenges.

Oversee internal drawing documentation and control.

Assess design deliverables for practicality and compliance, working closely with clients' teams and suppliers.

Skills & Experience

Experience using CAD software to produce shop drawings or architectural

tender packages for facade/curtain wall projects.

Degree or diploma in Mechanical, Civil, or Structural Engineering, or

Building Design (Architectural).

Understanding of 3D geometrical analysis (e.g., Grasshopper, Python) is an advantage.

Experience with BIM software and creating BIM models/detail drawings is highly desirable.

Solid knowledge of steel, aluminium, and glass, backed by practical

experience.

Ability to design creative yet functional solutions.

Proficiency in Microsoft Word, Excel, and Outlook.

Strong written and verbal communication skills.

Capacity to meet tight deadlines with precision and attention to detail.

Rite KnowledgeLabs is looking for a Video Editor & AI Video Creator to conceptualise, edit, and produce high-impact video content for corporate brands, leadership communication, digital campaigns, and social media platforms.

This full-time, on-site role in Mumbai is ideal for someone who has 1–3 years of hands-on experience in video production, preferably from a reputed design school, with strong visual storytelling skills and the ability to create videos both from existing footage and from scratch using AI tools.

You’ll work closely with the marketing, content, and design teams to transform ideas into compelling visual narratives that align with brand objectives.

If you are creatively driven, tech-savvy, and excited about blending storytelling with AI-powered video creation, we’d love to hear from you!

Key Responsibilities:

• Collaborate with the marketing and content teams to conceptualise and produce engaging video content for corporate, training, branding, and social media use.

• Edit raw footage into polished videos with strong pacing, transitions, sound design, and colour grading.

• Create videos from scratch based on briefs — including ideation, scripting support, storyboard development, and execution.

• Use AI-powered tools to generate visuals, animations, voiceovers, avatars, and text-to-video content where relevant.

• Add motion graphics, typography, and visual effects to enhance storytelling and engagement.

• Optimise videos for different platforms such as LinkedIn, YouTube, Instagram, websites, and presentations.

• Maintain brand consistency across all video outputs.

• Stay updated with emerging video trends and AI tools to improve quality and production efficiency.

Key Requirements:

• Video Editing Skills: Strong experience in editing corporate, marketing, or digital content videos with an understanding of narrative structure and audience engagement.

• Technical Skills: Proficiency in Adobe Premiere Pro and After Effects. Familiarity with DaVinci Resolve, Final Cut Pro, or CapCut is an advantage.

• AI Tools Exposure: Hands-on experience with AI-based video tools (such as Runway, Pika, Synthesia, Midjourney, ChatGPT, or similar platforms).

• Creative Thinking: Ability to independently decide creative direction, shot selection, transitions, and overall visual treatment.

• Storytelling: Strong sense of composition, pacing, colour, and sound design.

• Ownership: Ability to manage projects end-to-end and deliver within timelines.

Qualifications:

• Bachelor’s degree in Film, Animation, Visual Communication, Graphic Design, Multimedia, or a related field from a reputed design school (preferred).

• 1–3 years of professional experience in video editing and content creation.

• A strong portfolio showcasing edited videos and at least one AI-assisted or AI-generated video project is mandatory.

Job Responsibilities

• Responsible for the sales of corporate kiosks, industrial Label printers, Line Matrix Printers, and POS terminals (80% primary product).
• Sales of AIDC printers (20% secondary product).
• Conduct periodic meetings with end customers across various verticals.
• Manage new business development with a focus on corporate customers.
• Own the entire sales cycle from quoting to collection.
• Achieve assigned monthly targets.

Desired Candidate Profile

• Experience dealing with corporate customers.
• Ability to sell push products.
• Experience in business development and new customer creation.
• Innovative in identifying potential customer bases.
• High motivation and passion for performance.
• Contacts/experience in Manufacturing, Retail, Healthcare, or Hospitality is advantageous.
• Self-driven and able to handle challenges effectively.
• Proven track record of over-achieving sales targets.

Designation : Business Development Executive

Cadre : Team Member

Position Reports to : Manager

Job Type : Full time

Location : Mumbai, BKC.

Shift Timings and Working Days:

US Shift : 7pm to 3.30 am

Working Days : Monday to Friday – Prefer male candidate

Additional Perk offer for Night Shift Travelling Allowance which will be provided every Friday

General Shift : 9 am to 5:30pm

Working Days: Monday to Saturday – Prefer Female candidate

Additional Perk offer for Day Shift: Afternoon Meal will be offered by the Organization.

ABOUT FINESTAR :

Finestar is a focused organization, sight holder of De Beers group of companies. We

sources rough diamonds directly from primary sources, manufacture it entirely in our own fullyintegrated

factories and distributes the polished diamonds across the world through our

global marketing & distribution network. The group has been expanding its operations over the

last 25 years and today have a presence in 8 countries.

Job Description :

As a Business Development Executive, you will play a crucial role in our organization by

conducting a substantial volume of outbound calls daily to leads and oversee end-to-end

conversions. Through your effective communication and persuasive skills, you will engage with

potential clients, providing insightful information to convince and convert inquiries into

successful online registration.

 Making outbound calls to potential clients

FINESTAR JEWELLERY AND DIAMONDS PVT.LTD.

HRD/JD/003

 Take care of existing & New Clients

 Closing sales leads and assisting the client in entire process

 Meeting or exceeding monthly goals assigned by the Team Leader

 Working with the team and keep developing new market opportunities

 Perform any other jobs assign by management

Desired Candidate Profile :

 Excellent English communication and presentation skills, both verbal and written

 Competitive and enthusiastic personality with negotiation skills

 Excellent interpersonal and customer-facing skills

 Expertise in Microsoft Office

Other Requirements/Details :

 Tech-savvy, proactive, and eager to learn attitude

 The logical, solution-oriented mindset with good analytical ability

 Bachelor’s degree in any stream

 Fresher or 1-3 years of experience in Luxury domain is plus

 CTC Offer : between 2.5 LPA to 3.5 LPA

 Immediate joiner

Interested Candidates share me the

• Manage SQL Server databases 
• Configure and maintain database servers and processes
• Monitor system's health and performance
• Ensure high levels of performance, availability, sustainability and security
• Analyze, solve, and correct issues in real time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide 24x7 support for critical production systems

• Assist in waterproofing applications and works with a range of waterproofing chemicals and coating products.
• Execute professionalism in waterproofing works.
• Regularly monitor and maintain waterproofing equipment to ensure it remains in working order.
• Perform visual inspections on projects.
• Exercise professional advice to clients when required.
• Perform integrity testing and troubleshooting testing to identify any breaches or defects in the projects' existing waterproofing membrane/coatings.

• Proven experience as a .NET Developer in at least one of the .NET languages (e.g. C#) and HTML5/CSS3
• Working experience with SQL Server or other RDBMS
• Working experience on entity Framework.
• Has designed large and complex enterprise web application and RESTful services (Web API) using the .Net technology stack.
• Must possess strong understanding on OOPS concepts
• Write functional code with a sharp eye for spotting defects.
• A team player and excellent communicator.
• Work with internal teams to design, develop and maintain software.
• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages, W3C standard complaint, cross border compatible HTML pages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Develop documentation throughout the software development life cycle (SDLC)