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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

About Us

We are the sole distributors and service providers in India for world-class construction equipment imported from top international companies such as GEDA, MEP Italy, TSS, YHX, and more.

We offer sale, rental, and buy-back of equipment related to vertical logistics and rebar processing machines.

Job Description

• Run and manage digital marketing channels, including PPC, SEO, email marketing, and social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.).
• Create and post engaging content on social media to increase brand awareness and engagement.
• Handle and update product listings on e-commerce platforms.
• Manage and monitor company websites and updates using Elementor Pro and WordPress.
• Collaborate with the team to write content for websites, blogs, articles, videos, and more.
• Develop SEO strategies to increase organic traffic and search engine rankings.
• Use design tools like Canva or Adobe Creative Suite to create graphics and video content.
• Track and report on campaign performance and suggest improvements based on data analysis.
• Stay updated with the latest digital marketing trends, industry updates, and technologies.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Proficiency in digital marketing tools and analytics platforms such as Google Analytics, Google Search Console, Google Ads, and Facebook Ads Manager.

Skills Required

• 2–6 years of proven experience as a Digital Marketing Executive or similar role.
• Strong written and verbal communication skills.
• Creativity and out-of-the-box thinking.
• Analytical mindset and ability to interpret data.
• Time management and ability to meet deadlines.
• Adaptability to trends and algorithm changes.
• Team collaboration and coordination with design/content/sales teams.

. Sales Target & Revenue Growth

• Achieve and exceed assigned sales targets and revenue quotas.
• Drive new business acquisition and account expansion across defined regions.
• Develop and execute strategic territory sales plans.

2. Pipeline Management

• Build and maintain a strong, healthy sales pipeline across India, Middle East, and Europe.
• Drive consistent pipeline growth through proactive prospecting and partner engagement.
• Provide accurate forecasting and opportunity tracking.

3. Channel Partner Development

• Identify, onboard, and manage channel partners, resellers, and system integrators.
• Strengthen partnerships to drive indirect sales and market penetration.
• Enable partners with product knowledge and joint go-to-market strategies.

4. End-to-End Sales Lifecycle Management

• Manage the entire sales cycle including:
• Client engagement & discovery
• Product demonstrations & Proof of Concepts (POCs)
• RFIs & RFP responses
• Proposal development
• Commercial negotiations
• Contract closure
• Work closely with internal technical teams to drive successful deal progression.

5. Cross-Functional Collaboration

• Collaborate with Business Development Representatives, Sales Engineers, Field Engineering, Services, and Product teams to close deals.
• Align customer requirements with product capabilities and service offerings.

6. Client Relationship Management

• Build strong executive-level relationships with key decision-makers.
• Understand customer needs, business goals, and cybersecurity challenges.
• Drive long-term customer satisfaction and account growth.

7. Market & Competitive Awareness

• Stay updated on IAM and Cybersecurity market trends.
• Monitor competitive landscape and positioning strategies.
• Identify emerging opportunities across verticals.

8. Reporting & Governance

• Provide weekly, monthly, and quarterly sales reports.
• Maintain CRM hygiene and accurate forecasting.
• Present performance updates to Sales & Business leadership.

Job Title : Area Sales Manager ( Healthcare- Gynae Segment)

Work Mode - Onsite (Field Role)

Job Locations :

1.Pune

2. Mumbai

Experience Required -

5-12 years for (Field Sales - Healthcare & Gynae segment)

Qualifications

Graduate/Postgraduate(B.Sc, M.Sc, BMS, B.Pharma, M.Pharma, Biotechnology)

Working Days - 6 Days

Working Hours 9:00 AM to 7:00 PM

Additional Requirements - Driving License & Two-Wheler

Role Summary:

The Area Sales Manager – Field Sales is responsible for leading the field sales team, drivinghospital relationships, ensuring business growth, and delivering sales targets in the assignedarea while maintaining strict adherence to company policies and processes.Key Areas of Responsibility: To be versed with relevant product knowledge of the product & services assigned topromote.

 To be aware of all competitors & their USP. To provide on-the-job training to the team members for developing them &generating desired results as per the expectation of the company.

 To retain the assigned team & be responsible for finding suitable replacement at thetime of attrition.

 To handle a team of BDE’s, Sr. B.D.E’s, Key Accounts and CRE’s or ECR for meetingvarious hospitals, doctors & other relevant centers for promoting & selling theassigned product & services.

This document is approved by the HR Head and does not require a signature Page 2 of 106.01.2025 Supervising & ensuring that the company working, reporting & business relatedprotocol is adhered by team members.

 To achieve the sales and business development targets of the company.

 Interacting with assigned nursing homes, hospitals, doctors, clients, and expectantparents as per company guidelines and organize awareness activities, tie-ups &business growth initiatives.

 To be thorough with all administrative & other relevant policies of the company.

 To report to the Regional Manager on weekly developments & attend reviewmeetings as per guidelines.

 During emergency, coordinate regarding delivery of the client with CRE &phlebotomists and ensure proper collection & delivery of the sample to the lab.

 Reporting daily activities & follow-up of leads on CRM on daily basis.

 Any other jobs that may be assigned from time to time

Qualification, Experience & Skills:

 Graduate/Postgraduate in Pharmacy (B.Pharm / D.Pharm) or related field.

 5-7 Years’ experience in sales or relationship management within the pharmaceuticalor healthcare industry preferred.

 Strong communication and counselling skills with the ability to build rapport withdoctors and clients.

 Good presentation and persuasion skills for client interactions and productdemonstrations.

 Relationship-building skills to engage hospital staff, doctors, and healthcarestakeholders.

 Ability to work in a field-based, target-driven sales environment.

Project Manager

Job Responsibilities:

• Accomplishes Project objectives by managing team; planning and evaluating Project activities.

• Maintains staff by recruiting, selecting, orienting, and training employee

• Ensures a safe, secure, and legal work environment.

• Develops personal growth opportunities.

• Coaches, counsels, and disciplines team.

• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

• Contributes to team effort by accomplishing related results as needed.

Qualities:

• Performance management

• Project management

• Coaching

• Supervision

• Quality management

• Results driven

• Developing standards

• Foster teamwork

• Handles pressure

• Giving feedback

Educational qualification: • Masters degree in finance or equivalent

• Proficiency in office applications

• Minimum 3 years’ experience

We are looking for a highly motivated and results-driven Business Development Professional to join our team. The role involves identifying new business opportunities, building strong client relationships, and driving revenue growth. The ideal candidate should have excellent communication skills, a strong understanding of sales processes, and the ability to convert leads into long-term partnerships.

Key Responsibilities

• Identify and generate new business opportunities through market research, networking, and cold outreach.
• Develop and maintain strong relationships with potential and existing clients.
• Understand client needs and propose suitable services to address their requirements.
• Create and deliver sales presentations, proposals, and pitches.
• Maintain accurate records of leads, opportunities, and client interactions in CRM tools.
• Stay updated with industry trends, competitor activities, and market dynamics.

Hello,

We have a job opportunity for Product Designer

Company Name: Furniture Kraft International Pvt Ltd.

Brand Name : Metallika

Location: Mumbai

Job Type: Full-time

Qualification : Bachler's in Product design / Interior designing

Experience : 3+ years in Product Design / Interior designing

Salary : 40k - 50k

About Us:

FURNITURE KRAFT International Pvt Ltd is built on the strong philosophy of developing furniture that combines functionality with innovative design. Today we are an ISO 9001:14000 certified company manufacturing Metal beds, sofas and sofa-cum-beds, and specialized products for institutions of education, Hostel and healthcare. As we continue to expand our team, we are seeking a talented Candidate to contribute to our exciting projects and uphold our commitment to excellence.

Job description:

We are seeking a talented and creative Product Designer to join our dynamic team. As a Product Designer, you will be responsible for creating intuitive and visually appealing designs for our products, ensuring a seamless user experience. You will work closely with cross-functional teams, including product managers, engineers, to translate user needs and business requirements into innovative and user-friendly designs.

Roles & Responsibilities

1. Designing and coordinating with production on taking products from concept to reality.

2. Creating and expanding our catalogue of in-house products and development.

3. A keen understanding of furniture details – materiality, joinery, sizing etc.

4. Thorough research skills- trends in market, client/ project dealers requirement etc.

5. Vendor Research

6. Quality Check of the product.

7. Launching product and website listing

Skills :

1 AutoCAD – (Must)

2 Solidworks ( Good to have)

3 3D software, SketchUp, 3DS MAX etc.

4 Photoshop

Role – Sales Manager - Digital Ad Sales

Location - Mumbai and Bengaluru

Qualification - Graduation

CTC- Up to 16 LPA

Experience - 4-8 years

Roles & responsibilities:

- Revenue generation, forecasting accuracy, customer satisfaction, reach & exceeding sales goals & yield targets.

- Develop the vision & manage the sales/ account strategies to unlock the potential in market.

- Continue to develop a thorough understanding of assigned market and competitor knowledge to benefit your client.

- Work towards meeting monthly, quarterly and annual revenue goals.

- Drive customer engagement with pro- active content, campaign led conversations evaluate account performance, identify opportunities & follow up/through on requests.

- Ensure the account team is continually putting the customer first and providing world class service.

Key requirements :

• Excellent research, analytical, presentation and communication (written and verbal) skills and the ability to create compelling, persuasive presentations for clients.

• 4-8 years of experience in domestic sales. (Digital media advertising sales experience is a must)

• Education: BSc/ BA/ BTech / BCom/ BBM required• Excellent research, analytical, presentation and communication (written and verbal) skills and the ability to create compelling, persuasive presentations for clients.

• Minimum 1-year experience in online media; direct sales and/or business development experience including working with digital media (selling in six and seven-figure media deals) required.

• Basic Knowledge of Internet advertising: CPA, CPM, CPV, lead generation, etc. is required.

We are looking for passionate TIBCO BW developer, would like to;

●Play an important role in our agile software development team

●Use new technologies and solve thrilling development tasks

●Write clean and reusable code with page performance in mind

●Deliver rich, engaging and unmatched user experience

●Continuously update and expand the existing product

Skills & Requirements:

Below is a list of preferred requirements. Bear in mind that we always favor talent, energy, and a history of being a “top performer” over any specific skill set.

●BTech/MS in Computer Science or related fields or extensive software development experience

●Should have 2- 6 experience in Tibco Business Works

●Must be hands on with TIBCO Business Works5.x along with TIBCO Administrator, TIBCO EMS, FTP, SFTP Pallets, XML technologies (XML, WSDL, XSD), Web Services (SOAP over JMS), Rest Services

●Work experience on TIBCO Business Works6.x, TIBCO ADB/File Adapters would be an added advantage

●Should be able to work with business stake holders and understand the business requirements and able to create necessary TIBCO integration interface