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Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
Role: Mulesoft Developer (Immediate Joiners Preferred / 0-15 days)
Location: Navi Mumbai
Experience: 05+ Years
Company: Rapidsoft Technologies Pvt Ltd
Responsibilities
Actively participate in the design, development, and deployment of MuleSoft applications
Work closely with MuleSoft Architects to design and implement MuleSoft solutions
Provide technical assistance to MuleSoft customers and partners
Debug, troubleshoot and resolve MuleSoft application issues
Handle customer escalations and provide timely resolution
Perform performance tuning of MuleSoft applications
Prepare technical documentation for MuleSoft applications
Requirements & Skills
Bachelor’s degree in Technology/Engineering or Master Degree in Technology or Computer Applications
5+ year of experience in MuleSoft development
Strong experience in SOA, REST and web services
Experience in Mule ESB, Anypoint Studio, API Management and CloudHub
Good understanding of SOA and integration patterns
Vue.js
AngularJS (1.x)
React.js
Angular (2+)
Javascriptwe are laser-focused on building AI-powered tools and services that significantly boost the productivity of researchers and professionals. Every researcher or professional goes through the stages of knowledge discovery, knowledge acquisition, knowledge creation, and knowledge dissemination. However, each stage is cognitively heavy and is tightly coupled. In this direction, we have our flagship products Trinka and RAx that focus on making all these four stages easy and fast.
About Trinka
Trinka (www.trinka.ai) is an AI-powered English grammar checker and language enhancement writing assistant designed for academic and technical writing. Built by linguists, scientists, and language lovers, Trinka finds and corrects thousands of complex writing errors — so you don’t have to. Trinka corrects contextual spelling mistakes, and advanced grammar errors, enhances vocabulary usage, and provides writing suggestions in real-time. Trinka goes beyond grammar to help professionals and academics ensure professional, concise, and engaging writing. With subject-specific correction, Trinka understands the nuances in the expression of each subject and ensures the writing is fit for the subject. Trinka's Enterprise solutions come with unlimited access and great customization options to all of Trinka’s powerful capabilities.
About Enago RAx
RAx (www.raxter.io) is the first smart workspace that helps researchers (students, professors, and corporate researchers) to be better and faster in their research projects. Powered with proprietary AI algorithms and a unique approach to solving problems with design and tech, RAx is set to be the default workspace for any research-heavy projects. Launched in 2019, the product connects information (Research papers, Blogs, Wiki, Books, Courses, Videos, etc.) to behaviors (reading, writing, annotating, discussing & more), opening up newer insights and opportunities in the academic space that was otherwise not possible (or not imaginable).
About the team
We are a bunch of passionate researchers, engineers, and designers who came together to build a product that can revolutionize the way any research-intensive projects are done. Reducing cognitive load and helping people to convert information into knowledge, is at the core of our mission. Our engineering team is building a scalable platform that deals with tons of data, AI processing over the data, and interactions of users from across the globe. We believe research plays a key role in making the world a better place, and we want to make it easy to approach and fun to do!
- Role overview
As an SDE-3 Fullstack, you will actively lead, setting top-class engineering examples, a team of young talented web developers, and take major responsibility for end-to-end project development and delivery along with the Engineering Manager (EM), Principal Engineer (PE), other SDE-3 leads, and Technical Project Manager (TPM). You will also assist them with hiring and training the team. In essence, your usual day will be primarily coding 100% of the time.
The person that we are looking for
We are seeking an SDE-3 Frontend at Trinka ( https://trinka.ai ) with 5+ years of enterprise frontend web development experience primarily working on the AngularJS/ReactJS.
What we would love to see in you:
- Excellent Javascript programming skills - comfortable with writing, dubugging, refactoring and reviewing pure JS and AngularJS code
- Good problem solving skills to frame technical solutions for complex business problems.
- Experience with unit and integration testing. You believe in and encourage extensive test coverage and seek to automate testing whenever possible.
- Responsible for designing and conducting a high-quality code-review process and maintaining highly performant, testable code with following strong software design patterns.
- Breaking down complex problems into small tasks and PRs to deliver value safely and incrementally.
- You will be actively reviewing approaches created by the tech team and helping them to find the optimal solutions to the problems.
Experience
You have proven 5+ years of frontend experience (AngularJS/Reactjs preferred)
2+ years of experience with Websockets
Any experience with browser plugin development (good to have)
Organisation: An Insurtech platform. It is an InsureTech player revolutionizing embedded insurance with its API based technology solutions.We embed relevant insurance offerings in the value chain of various industries ranging from e-commerce, retail, OTAs, NBFCs, MFIs, healthcare, and so on. Thriving on the B2B2C business model, we connect with insurance companies and facilitate bespoke insurance products for varied businesses.
We are a 11-year old organization, with key investors as Tiger Global, Blume Ventures, Creaegis, ICICI Ventures and Bessemer Ventures.
Today, we are present across the country. We are on a fast growth trajectory and hiring across roles and geographies.
Role Review
We are looking for ambitious and energetic Business Development Leaders for creating new B2B partnerships and alliances for our Insurtech-as-a-Service (IaaS) product suite. The goal for the individual is to hunt new businesses, develop strategic alliances, drive revenue sources and own end-to-end P&L of these accounts for our business expansion across the country.
The ideal candidate would have a proven track record as a business leader and well networked with CXOs, Directors, decision makers and influencers in BFSI and digital economy industries. S/He would be experienced in B2B/SaaS business models and have a thorough understanding of embedded finance use cases in these ecosystems esp. Insurance/Insurtech.
Roles and Responsibilities
● Executing our organization’s digital B2B sales plans by building and securing new partnerships and alliances with companies operating in the BFSI and digital economy industries domains esp Banking, NBFC, MFI
● Identifying, preparing, negotiating and driving deals to closure incl. documentation (Contracts/Agreements/MoUs etc.)
● Creating and managing business development pipeline and vetting B2B opportunities, deals and right partners.
● Launching business operations and expanding the company’s products and services in new markets/geographies across the partners’ ecosystem.
● Establishing sustainable financial growth of the portfolio through effective and efficient management of ongoing relationships.
● Proposals and solutioning for new and existing clients to maximize opportunity win rates.
● Working with internal and external stakeholders incl. Business, Product, Tech, Marketing
etc. teams on program launch, project management and associated initiatives.
● Chipping into the organizational thought leadership as a subject matter expert on
Insurance/Assurance/Insurtech trends in the BFSI and digital economy industries.
● Becoming an expert in the company’s products and services and where they sit in the larger
BFSI and digital economy ecosystems.
● Conducting Market Research, GTM and Competition Mapping studies.
Prerequisites
● Overall experience of 8 yrs with B2B Sales & BD experience of 3+ yrs.
● Experienced and accomplished in working closely with CXO/Executive/Management level
relationships for business development
● Good handle on P&L development, engagement planning, analytical problem solving and
client reviews.
● Excellent communication skills (both written and verbal), negotiation and interpersonal
skills.
● Willing to travel extensively to business development meetings, industry conferences etc.
across the country.
● Self-motivated, ambitious and open to working independently on organizational and
customer needs
● Understanding of SaaS/APIs/Tech based business models
● Graduate (Any); Post Graduate (Any)
● Identify enterprises that need L&D programs and establish contact.
● Conduct meetings in-person or digital meetings with the company's senior-level executives
● Rigorous follow-ups from leads to create a successful business from new and existing customer accounts
● Manage complex negotiations with senior-level executives.
● Build rapport and establish long-term relationships with leads.
● Drive long-term relations with enterprises and improve repeat business and overall wallet size.
What skills do you need
● Minimum Bachelor's Degree.MBA from Tier 1,2 institutes (ISB, IIM, IIT, XLRI, BITS, Amity,) preferred.
● 1-5 years' quota-carrying B2B sales experience ( High Growth Startup experience would be great)
● Prior work experience in B2B Ed-Tech or B2B HR-Tech Preferred but not mandatory.
Possess a “can-do attitude” and desire to hit challenging targets
● Good understanding of the hierarchy and structure of various roles in top organizations
Excellent communication, problem-solving, presentation, and organizational skills
Why you will love to work with us
In addition to an outstanding work environment with rapid advancement potential, you get the opportunity to work
with a super talented team of professionals from high pedigree backgrounds like ISB, IIT, IIM, etc.
Be a part of a super fast-growing EdTech startup and enjoy fast career growth.
Informatica PowerCenter, Informatica Change Data Capture, Azure SQL, Azure Data Lake
Job Description
Minimum of 15 years of Experience with Informatica ETL, Database technologies Experience with Azure database technologies including Azure SQL Server, Azure Data Lake Exposure to Change data capture technology Lead and guide development of an Informatica based ETL architecture. Develop solution in highly demanding environment and provide hands on guidance to other team members. Head complex ETL requirements and design. Implement an Informatica based ETL solution fulfilling stringent performance requirements. Collaborate with product development teams and senior designers to develop architectural requirements for the requirements. Assess requirements for completeness and accuracy. Determine if requirements are actionable for ETL team. Conduct impact assessment and determine size of effort based on requirements. Develop full SDLC project plans to implement ETL solution and identify resource requirements. Perform as active, leading role in shaping and enhancing overall ETL Informatica architecture and Identify, recommend and implement ETL process and architecture improvements. Assist and verify design of solution and production of all design phase deliverables. Manage build phase and quality assure code to ensure fulfilling requirements and adhering to ETL architecture.
LaravelVue.jsAngularJS (1.x)Angular (2+)React.jsMedisage is a Series A funded Health-tech startup
https://yourstory.com/2022/04/medisage-institutional-funding-digital-healthcare-startup-doctors/amp
We are looking for the best talent in our engineering team. Role is based out of our Corporate office in Mumbai.
Laravel Developer
- Specifically looking for people with experience working with PHP Laravel. Experience with Vue.js is a plus
- Should have experience working with APIs
- Can work independently without much guidance
What you can expect from us
- Best in class amenities in office
- Industry leading incentives
- A challenging work environment
We are looking for a Creative Graphic Designer & Visualizer with the proper knowledge to interpret our client’s needs and design solutions with high visual impact. You will work on designing a variety of products, including websites, Social Media creatives, product packaging, websites, exhibitions, and corporate identity.
Immediate Joining- Agency experience preferred
Description
- Creating all the digital collaterals like Social media creatives, Emailers, Google Display Ads, Creative videos, gifs etc.
- Conceptualize visuals based on requirements that convey an accurate message for the project.
- Producing print-ready collateral including brochures, posters, flyers, display stands etc.
- Ensure projects are completed in a timely manner with quality.
- With a knack for translating a creative brief into a work of art.
- Implement suggestions and modifications wherever possible.
Requirements
- Any Bachelor’s degree. (BFA preferred but not essential).
- Expert in Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver, After Effects etc.) and CorelDraw.
- Well-versed with Motion Graphic videos, and gifs.
- A meticulous eye for detail.
- Proactively work on creative ideas.
- Excellent Visualization Skills
- Excellent written and verbal communication skills.
- Contributing to team efforts by accomplishing tasks as needed.
- Minimum 3 years of work experience as a graphics/web designer, visual designer, or similar role with an Ad agency/Media agency.
- Work portfolio with a variety of creative projects.
Job applicable for Mumbai Candidates Only
Experience: 3+ years of agency work experience.
Our Office address: Kailas Business Park, Hiranandani Gardens, Powai, 40007
Salary: Upto 30000/month (Depends on the total experience and skillset)
AngularJS (1.x)Angular (2+)
GitHubVue.jsJavascriptResponsibilities
Understand requirements and translate that to product features.
Should be able to lead a team of developers and designers and communicate status to customers.
Should be efficient in developing and implementing best practices and write a smart piece of code.
Coding standards should be followed, and the code should be highly performant.
Should be able to do impact analysis and document the design of the components.
Should be able to develop reusable components using proper design patterns as listed by lead/architect so that it is extensible.
Should be able to integrate frontend with backend REST apis.
Essential Skills
Strong experience in Typescript
At least 1 - 2 years of experience using HTML, CSS, JavaScript & Angular Js, or React Js
Basic experience in at least one server-side technology (Java, PHP, NodeJS, Python, Ruby)
Ability to multi-task, organize, and prioritize.
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