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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.
Java
React.js
Spring Boot|
Duties: |
Hands on Design, Development, Deployment & Support of API Engineering Platform Incorporates standards and best practices, including performance, security, scalability and maintainability Interact with Business System Analysts to design and deliver technical solutions to support various business functions Work in a Globally Distributed Development team environment to enable successful delivery with a minimal supervision Advocate, document, and follow best design and development practices |
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Skills: |
Java 8 or Java 11, Spring Boot, Spring MVC, Spint cloud, JPA, ReactJS |
Java
Python
Javascript
Amazon Web Services (AWS)Technical
- Own and Lead solution architecture of engineering solutions from product conception to launch involving a variety of technologies including but not limited to Core Java, Hibernate, Spring, AWS, MySQL, Oracle, No-SQL, Angular, Bootstrap, Apache CXF, Apache Lucene, Web Services (REST AND SOAP), AJAX, Dimension modeling, machine learning, data analytics etc. and ensure that the implemented solutions align with and support business strategies and requirements.
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Perform Technical feasibility; drive shaping up the product through its life cycle to ensure scalability, performance, security & compliance standards.
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Drive technical issues to closure with problem solving skills and ready to do hands on work.
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Collaborate with delivery, engineering, quality, support, experience, program, and
infrastructure partners to achieve goals.
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Support new opportunities of growth and continuous improvement through lateral and
creative thinking
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Stay updated of new technologies and of changes in technologies that affect back-end and
front-end web development
Management
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Accountability for architecture, product excellence, decision-making, client communications,
and solution outcomes.
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Foster, facilitate, and furnish, timely decision-making across a broad network of
stakeholders, delivery partners, and operational teams.
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Coach and develop a team of outstanding individuals providing product engineering
development and support solutions.
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Build strong relationships with key business stakeholders across multiple business units and
be their trusted advisor.
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Help management establish processes and standards.
Skills & Qualifications Required:
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**Should have scored 70% & above in 10th and 12th grade.
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A Minimum of a Bachelor’s degree in Computer Science or related software engineering
discipline, or equivalent
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15+ years in technical development and solution architecture for enterprise applications and
experience of working on full stack.
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Strong self-driven individual who can lead in a fast paced complex environment,
demonstrate problem solving skills in varied situations and take decisions taking all
stakeholders along.
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Thought leadership, curiosity of business and engineering processes and drive to keep in
pace with the new and emerging trends, technologies and innovations.
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Ability to manage partnerships with all areas and members of the business as well as all
levels of the organization.
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Excellent spoken and written communication with the ability to present complex ideas in a
clear, concise fashion to technical and non-technical audiences.
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Ability to lead from the front, willingness to be hands-on to get down and work with team to
understand and resolve problems.
Good to have:
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Experience building or managing distributed systems.
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Knowledge of data analytics and machine learning.
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Experience in the Fintech domain.
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Experience with Agile/Scrum development methodologies
PostmanMUST have skills (not just a class room training experience please) –
- Hands on experience on Postman/ SOAP UI/ REST ASSURED/JUnit framework for API testing
- Hands on experience on GIT, JIRA, Jenkins
- Good Understanding of REST API types (GET, PUT, POST, DELETE) an it’s working
- Good understanding of HTTP, JSON protocol and syntax
- Good understanding of Message Schema, RAML, Message Request-Response mechanism
- Working experience in Agile methodology.
- Strong written and verbal communication skills (English).
- The candidate should be good with communication as he/she will be interacting with global teams very often.
GOOD to have –
- Understanding of STUB/Service virtualization
- Understanding of any API testing tools like –Rest Client, Anypoint etc.
- Been able to understand Retail Banking functions/requirements.
Key Activities
- Primary responsibility for test automation within Agile delivery streams
- Experience with building test automation frameworks and Continued Integration
• Some amount of manual exploratory testing
• Test preparation, test design, execution and reporting
• Defect management lifecycle exposure (using Jira) from defect reporting to tracking to closure
• Writing test plans and test completion reports
• Active in Agile meetings when required for planning, retrospectives
Job Description
Required skills: SAP ABAP, SAP UI5, Fiori, Hana
Create development standards and checklists.
Supervising, problem solving, and coaching of team members
Liase with functional team and business users to define development requirements
Developing technical specifications for SAP custom report or interface or enhancement or form to solve complex business problems based on end user functional requirements
Developing programs that conform to the functional and technical specification
Planning and executing unit testing, string testing, and integration testing
Support all levels of testing, problem solving and bug fixing
Performance tuning of programs
Qualifications
4+ years of experience in SAP ABAP for Programming with SAP development tools
Experience in Dialog Programming Smart Forms SAP Script User Exits ABAP4 Dictionary Business ADD INS BADIS Data Interfaces RFC ALE ALV IDOCS BDC BAPI BDT LSMW
Experience in SQL Trace SAP Run time analysis Debugging ABAP Query Info Sets
Experience with report development performance tuning modification and support of SAP customized and standard programming
Good understanding and customization of SAP business processes in Sales Service and Financials
Good exposure on HANA
Good Knowledge on SAP Tables Fields Domains and on creating Search Helps
Professional Skill Requirements
Proven success in contributing to a team oriented environment
Able to work independently
Result oriented
Proven ability to work creatively and analytically in a problem solving environment
Excellent leadership communication written and oral and interpersonal skills
Strong sense of ownership and commitment
Able to manage multiple tasks and priorities
Vue.jsReact.js
NodeJS (Node.js)- 3+ years of professional experience in Vue.js and object orientated programming
- Highly proficient in JavaScript, modern JavaScript, HTML, CSS
- Highly proficient in Vue.js framework
- Proficient in using Git as a control system
- (Include any other related frameworks, libraries, or any other technology)
- (Include any other required certification or education level)
iOS App Development
Objective C
Swift- Designing and building mobile applications for Apple’s iOS platform.
- Collaborating with the design team to define app features.
- Ensuring quality and performance of the application to specifications.
- Identifying potential problems and resolving application bottlenecks.
- Fixing application bugs before the final release.
- Publishing application on App Store.
- Maintaining the code and atomization of the application.
- Designing and implementing application updates.
Our client is a digital marketing consultancy, services and training company. As digital marketing partners, they help businesses leverage the online space, through effective and profitable online marketing strategies, through various internet marketing techniques. Their team includes professionals who are experts of this field and have experience of carrying out successful campaigns for SMB and MNCs across North America, Europe, Asia Pacific and India. They focus on providing quality training and high impact consultancy on Digital Marketing.
The company co-founded by two Ex-Googlers, has currently launched India's first digital marketing simulation tool, allowing students and professionals to get hands-on experience in all major global search platforms like Google, Bing, Yahoo etc. by playing with virtual money and learning the real time optimization for higher conversion rate and better ROI.
As a Media coordinator, you would be responsible for increasing the digital reach of the client and ensuring consistency of information across all media channels.
What you will do:
- Responsible for building a coordination channel with the media network in the assigned constituencies of the client
- Responsible for Planning, implementing, and monitoring the Social Media strategy to increase campaign awareness.
- Responsible for Setting up and optimizing campaign pages on various social media platforms
- Responsible for Managing and running digital media properties in the constituencies
What you need to have:
- Should have experience in digital marketing, primarily social media (LinkedIn, Facebook, Instagram and Twitter)
- Flexible for extensive local travel
- Continuous lookout for avenues to promote the client
- Proficiency in English, Hindi, Punjabi is mandatory
Javascript
.NET
C#
Express
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