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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
Backend Development & API Design
· Design, develop, and maintain scalable and high-performance REST APIs using FastAPI.
· Implement robust and secure authentication and authorization mechanisms.
· Ensure seamless data flow and communication between frontend and backend services.
Database & Performance Optimization
· Work with SQL databases (PostgreSQL, etc.), including writing optimized queries and managing database schemas.
· Implement data storage solutions that ensure high availability, performance, and scalability.
· Monitor database performance and troubleshoot any issues proactively.
Server-Side Logic & Security
· Develop and maintain scalable microservices using Python.
· Implement security best practices to protect data integrity and prevent vulnerabilities.
· Handle server-side logic to support business requirements efficiently.
Monitoring & Analytics
· Implement monitoring tools to track application performance and system health.
· Set up logging mechanisms for better debugging and system observability.
· Use analytics to optimize application performance and database efficiency.
General Engineering Responsibilities
· Collaborate with front-end engineers to ensure seamless API integration.
· Write clean, maintainable, and well-documented code.
· Stay updated with the latest backend technologies, frameworks, and best practices.
Manual Tester with Crew Domain Knowledge
Skill Set/Experience
1. • Experience: 5–12 Years
2. • Locations: Chennai, Bangalore, Trivandrum, Cochin
3. • Notice Period: Immediate to <30 days
- Very good understanding of airline Crew and Ops business processes
- Experience in UAT and SIT testing including on-site customer interactions (added advantage).
- Strong business/testing skills – Use case review, Test case creation (Interface, Functional and UAT and End to End ) , review and execution
- Basic knowledge of SQL, UNIX
- Experience in API/Interfaces testing
- Experience with any of the defect tracking systems.
- Exposure in using selenium Test Automation tool is added advantage
Position Overview:
We are looking for an experienced, agile, and strategic Vendor Procurement professional to strengthen and expand our talent and project outsourcing ecosystem. This role is key to managing
vendor partnerships across Recruitment, US Sourcing, SME Hiring, Freelancers, and Project-based Outsourcing. You will work closely with Talent Acquisition, US Sourcing, Project Delivery, and Business Heads to build, onboard, manage, and optimize a strong pool of vendors, freelancers, and sourcing partners.
Key Responsibilities:
•Identify, evaluate, and onboard vendors and suppliers for:
o Recruitment services (India and US)
o US SME sourcing for EdTech and digital projects
o Freelancer talent pools (Instructional Designers, SMEs, Editors, Developers, etc.)
o Project-based outsourcing vendors (domestic and international)
•Manage contract negotiations, rate finalizations, and SLA definitions with sourcing and outsourcing vendors.
•Track vendor performance, quality of submissions, and fulfilment timelines.
•Maintain a live vendor database, contract repository, rate cards, and engagement trackers.
•Ensure compliance with procurement policies, legal documentation, and client-specific requirements.
•Coordinate closely with the US Sourcing Team to align on niche, senior, and freelance talent needs.
•Support pricing discussions, RFP/RFQ processes, and build scalable sourcing pipelines.
•Monitor spend, forecast vendor utilization, and support budget management in collaboration with Finance.
•Present regular vendor performance reports, dashboards, and procurement health metrics to leadership.
Key Skills & Competencies:
•2–6 years of experience in vendor management, procurement, sourcing operations, preferably in staffing, EdTech, BPO/KPO, or digital project outsourcing sectors
•Strong experience in US sourcing and vendor ecosystems (mandatory)
•Solid negotiation, contract management, and vendor relationship-building skills
•Exposure to freelance workforce models, SME staffing, and project outsourcing management
•Excellent communication, coordination, and stakeholder management abilities
•Proficiency in Excel, vendor management platforms, Zoho Recruit, or similar systems
•Strong data orientation—experience in creating and maintaining vendor dashboards and MIS
•Ability to work independently in a fast-paced, hybrid work setup
Design, develop, and maintain software application following established standards,
procedures, and specifications.
- Strong problem-solving and troubleshooting skills.
- Proactively seeks solutions to improve processes and applications.
- Interfacing with support and other teams for testing, delivery and product dependencies.
- Candidate must have strong and proven experience in C# and .Net Core.
Desired Candidate Profile
We are looking for developers with 2+ years of experience who love challenges and have experience building web applications at scale. Work as a contributing member of a software development team using modern software development techniques to produce best software for Web Applications.
Any Graduate
Node JS Developer
Job Description:
-
Node JS Developer
Job Description:
- 1 year development experience in NodeJs(v4 and above)
- Knowledge in Unit testing frameworks like Mocha
- Experience in working with any NodeJs web framework(Express or Hapi)
- Development experience using any persistent store (NoSql or Relational)
- Formal Deliverables
- Design and development of new and enhance existing applications using Node.JS
- Collaborate with internal and external team members to ensure projects get delivered as planned
- Develop Backend services using HapiJs
- Develop background workers based on cron or rabbitmq messages
- Support existing and new features via bug fixes, prod support or monitoring scripts
- Knowledge in Unit testing frameworks like Mocha
- Experience in working with any NodeJs web framework(Express or Hapi)
- Development experience using any persistent store (NoSql or Relational)
- Formal Deliverables
- Design and development of new and enhance existing applications using Node.JS
- Collaborate with internal and external team members to ensure projects get delivered as planned
- Develop Backend services using HapiJs
- Develop background workers based on cron or rabbitmq messages
- Support existing and new features via bug fixes, prod support or monitoring scripts
Accounts Payable
- Excellent knowledge in Invoice Processing & T&E claims and guide the team
- Handle all payment exceptions, including positive pay items, and administers all special handling
- Performs internal duplicate payment reviews daily.
- Reviews all A/P checks subject to escheatment.
- Vendor reconciliation & follow-up with the vendor
- Compliance audits
- Month-end activities of chargeback, accrual, reporting, and analysis
- Performance Reporting, Management, and SLA Adherence
- People Management – Should be able to lead a team of 10 – 15 people
Accounts Receivable
- Monitor daily activities such as Customer Master, Cash Applications, Billing, Dunning, etc.,
- Period / quarterly accounting and analysis: Period P&L and Sales Reporting
- Identify the unallocated/unapplied cash and work with onshore teams in clearing the customer accounts
- KPI/SLA management
- Performance Management and Reporting
General Ledger
- Responsible for service delivery with zero surprises for a particular process e.g. Reconciliation and Journals
- Responsible for driving process standardization and delivery excellence for the process and team
- Responsible for pro-active issue resolution and troubleshooting
- Single point of contact and L1 escalation level
Job Description
Embedded Software/Firmware Design and Development on OS/Non-OS based platform
Necessary system architecture development and implementation
Device, sensor and gateway selection and integration based on industry use case.
Development on Image Analytics and Cloud/Platform integration
Development or integration of Cloud/Platform communication protocol
Technical Documentation and Testing of the developed system
Desired Skills, Knowledge& Experience
B. Tech/M. Tech/MCA with 8-10 years of industry experience
Strong programming skills in C/C++ and Python development in Linux
Experience in device or sensor communication interfaces (wired/wireless, short range/long range).
Experience of microcontroller and microprocessor.
Knowledge of IoT gateway firmware development, container, and OS hardening.
Experience in device communication protocol, Edge computing and processing
Competent in application development for Image processing, transmission, and storage
Good understanding and of programming primitives, data structures, multi-threading and memory management techniques
Strong command over complex sensor and hardware control logic to work seamlessly with edge devices or gateway
Proactive and Self motivated
Strong verbal and written communication skill
Join our team
We're looking for an experienced and passionate Data Engineer to join our team. Our vision is to empower Genesys to leverage data to drive better customer and business outcomes. Our batch and streaming solutions turn vast amounts of data into useful insights. If you’re interested in working with the latest big data technologies, using industry leading BI analytics and visualization tools, and bringing the power of data to our customers’ fingertips then this position is for you!
Our ideal candidate thrives in a fast-paced environment, enjoys the challenge of highly complex business contexts (that are typically being defined in real-time), and, above all, is a passionate about data and analytics.
What you'll get to do
- Work in an agile development environment, constantly shipping and iterating.
- Develop high quality batch and streaming big data pipelines.
- Interface with our Data Consumers, gathering requirements, and delivering complete data solutions.
- Own the design, development, and maintenance of datasets that drive key business decisions.
- Support, monitor and maintain the data models
- Adopt and define the standards and best practices in data engineering including data integrity, performance optimization, validation, reliability, and documentation.
- Keep up-to-date with advances in big data technologies and run pilots to design the data architecture to scale with the increased data volume using cloud services.
- Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment.
Your experience should include
- Bachelor’s degree in CS or related technical field.
- 5+ years of experience in data modelling, data development, and data warehousing.
- Experience working with Big Data technologies (Hadoop, Hive, Spark, Kafka, Kinesis).
- Experience with large scale data processing systems for both batch and streaming technologies (Hadoop, Spark, Kinesis, Flink).
- Experience in programming using Python, Java or Scala.
- Experience with data orchestration tools (Airflow, Oozie, Step Functions).
- Solid understanding of database technologies including NoSQL and SQL.
- Strong in SQL queries (experience with Snowflake Cloud Datawarehouse is a plus)
- Work experience in Talend is a plus
- Track record of delivering reliable data pipelines with solid test infrastructure, CICD, data quality checks, monitoring, and alerting.
- Strong organizational and multitasking skills with ability to balance competing priorities.
- Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.
- An ability to work in a fast-paced environment where continuous innovation is occurring, and ambiguity is the norm.
Good to have
- Experience with AWS big data technologies - S3, EMR, Kinesis, Redshift, Glue
Notice period less than 30 days .






