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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
Key Responsibilities
Event Planning and Coordination
· Collaborate with BD and CS team to understand their event goals, themes, and requirements.
· Develop detailed plans, timelines, checklists and production schedules.
· Coordinate with vendors, suppliers, and contractors to secure necessary services and materials.
· Conduct site visits and assessments to ensure venue suitability and ensure alignment with client expectations.
Logistics Management
· Oversee the setup, execution, and teardown of events and activities, ensuring all elements are in place and functioning correctly as per SOP.
· Manage logistics, including transportation, accommodation, and catering arrangements etc.
· Ensure compliance with health, safety, and regulatory standards during all activities.
Technical Coordination
· Work closely with technical teams to ensure proper setup and operation of audio-visual equipment, lighting, staging, and other technical aspects.
· Troubleshoot technical issues during events/activities and implement quick solutions to minimize disruptions.
Budget Management
· Track and manage event/activity and procurement budgets, ensuring all expenses are tracked and kept within allocated limits.
· Negotiate with vendors and suppliers to secure competitive rates and optimize costs.
Team Collaboration
· Lead and coordinate event/activity staff, including volunteers, to ensure smooth execution of event tasks.
· Foster a positive and collaborative team environment.
Client and Stakeholder Relations
- Serve as the on-ground point of contact for clients, providing regular updates and addressing concerns.
- Maintain strong relationships to ensure client satisfaction and seamless delivery of requirements.
- Professionally handle client feedback and implement improvements as needed.
Post-Event Evaluation
· Conduct post-event evaluations to assess event success and identify areas for improvement.
· Prepare detailed event reports for clients and internal stakeholders.
Develop and execute sales strategies to achieve revenue targets in India
Identify and engage potential clients through networking, cold calling, and referrals.
Conduct product demonstrations and presentations to showcase our solutions.
Collaborate with the engineering team to understand product specifications and capabilities.
Provide technical support to clients as needed.
Prepare and deliver proposals, quotes, and contracts.
Maintain accurate records of sales activities and customer interactions.

What you’ll do here:
• Define and evolve the architecture of the Resulticks platform, ensuring alignment with business strategy and scalability requirements.
• Lead the design of highly scalable, fault-tolerant, secure, and performant systems.
• Provide architectural oversight across application layers—UI, services, data, and integration.
• Drive modernization of the platform using cloud-native, microservices, and API-first approaches.
• Collaborate closely with product managers, developers, QA, and DevOps to ensure architectural integrity across development lifecycles. • Identify and address architectural risks, tech debt, and scalability challenges early in the design process.
• Guide the selection and integration of third-party technologies and platforms.
• Define and enforce architectural best practices, coding standards, and technology governance.
• Contribute to roadmap planning by assessing feasibility and impact of new features or redesigns.
• Participate in code reviews and architectural discussions, mentoring developers and technical leads.
• Stay current on emerging technologies, architecture patterns, and industry best practices to maintain platform competitiveness.
• Ensure security, compliance, and data privacy are embedded in architectural decisions, especially for industries like BFSI and telecom.
What you will need to thrive:
• 15+ years of experience in software/product development with at least 5 years in a senior architecture role.
• Proven experience architecting SaaS or large-scale B2B platforms, ideally in MarTech, AdTech, or CRM domains.
• Deep expertise in cloud architecture (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and server less technologies. Copyright © RESULTICKS Solution Inc 2
• Strong command of modern backend and frontend frameworks (e.g., .NET Core, Java, Python, React).
• Excellent understanding of data architecture including SQL/NoSQL, event streaming, and analytics pipelines.
• Familiarity with CI/CD, DevSecOps, and monitoring frameworks.
• Strong understanding of security protocols, compliance standards (e.g., GDPR, ISO 27001), and authentication/authorization frameworks (OAuth, SSO, etc.).
• Effective communication and leadership skills, with experience influencing C-level and cross functional stakeholders.
• Strong analytical and problem-solving abilities, with a strategic mindset.
1. Preferably Product Trainers; (or Sales Trainers) who can Train Sales at Sites to strengthen Product Knowledge.
2. Visit Competitions and Create Analysis
3. Conduct Product Presentation Assessments & Audits and Develop Reports
4. Develop content, calendars, Trackers, etc.
5. Willing to Travel across Chennai
6. Support Weekends at sites when necessary, and the compensatory off can be availed by the following weekdays.


Full Stack Architect
- Design overall architecture of the web based platform in the space of Analytics and Application Security.
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organization.
- Experience working with graphic designers and converting designs to visual elements.
- Understanding and implementation of security and data protection.
- Highly experienced with back-end programming languages – Python with Flask
- Proficient experience using JavaScript libraries and frameworks – ReactJS, Redux
- Proficient in Non-SQL DB like Mongo
- Well versed with Cloud Engineering like AWS
- Good Understanding of Containerisation like Docker, Kubernetes
- Application Development experience for both mobile and desktop.
- Experience with cloud message APIs and usage of push notifications.
- Understands Microservices Design.
- Knowledge of code versioning tools like Bitbucket
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Comfortable working on Design documentation
Work with data scientists and analysts to improve software.
Egen is a data engineering and cloud modernization firm helping industry-leading companies achieve digital breakthroughs and deliver for the future, today. We are catalysts for change who create digital breakthroughs at warp speed. Our team of cloud and data engineering experts are trusted by top clients in pursuit of the extraordinary. An Inc. 5000 Fastest Growing Company 7 times, and recently recognized on the Crain’s Chicago Business Fast 50 list, Egen has also been recognized as a great place to work 3 times.
You will join a team of insatiably curious data engineers, software architects, and product experts who never settle for "good enough". Our Java Platform team's tech stack is based on Java8 (Spring Boot) and RESTful web services. We typically build and deploy applications as cloud-native Kubernetes microservices and integrate with scalable technologies such as Kafka in Docker container environments. Our developers work in an agile process to efficiently deliver high value data driven applications and product packages.
Required Experience:
- Minimum of Bachelor’s Degree or its equivalent in Computer Science, Computer Information Systems, Information Technology and Management, Electrical Engineering or a related field.
- Have experience working and strong understanding of object-oriented programing and cloud technologies
- End to end experience delivering production ready code with Java8, Spring Boot, Spring Data, and API libraries
- Strong experience with unit and integration testing of the Spring Boot APIs.
- Strong understanding and production experience of RESTful API's and microservice architecture.
- Strong understanding of SQL databases and NoSQL databases and experience with writing abstraction layers to communicate with the databases.
Nice to have's (but not required):
- Exposure to Kotlin or other JVM programming languages
- Strong understanding and production experience working with Docker container environments
- Strong understanding and production experience working with Kafka
- Cloud Environments: AWS, GCP or Azure

Key Responsibilities:
- Development of a Single Page Application (SPA) and it's components in Typescript: deployed and optimized for progressive mobile and browsers using Angular 2 and Ionic 2 frameworks.
- Creating custom, general use modules and smart components which extend the elements and modules of core Angular framework.
- Creating self-contained, reusable, and testable modules and components in Typescript and using responsive HTML and CSS.
- Architecting and automating the build process for production, using task runners or scripts.
- Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
Skills and Qualifications:
- Should have experience with CSS 3, SCSS, Java script and HTML5.
- Full-time knowledge of Angular practices and commonly used modules based on extensive work experience. Or 2 Year or more experience with other industry-leading frameworks like React.
- Minimum 1-year experience in working and extending one of the CSS or UI frameworks like Ng-lightening, Angular-material


We are hiring Full Stack Developer - at W2S Solutions - 3 to 6 years of experience.
Industry: IT-Software / Software Services
Role: Software Developer
Location: Chennai/Coimbatore
Salary: Best in the Industry
Job Description:
- Lead a team of Full Stack Developers in building Cloud Products/Solutions Participate in R&D activities led by architects
- Frond end: React JS, AngularJS, Angular 4 and above with deep knowledge of PureJS and DOM.
- Hands on experience in Node JS, MongoDB, Express JS.
- Should have good experience in Python, MySQL, Postgresql and Django.
- Must capable to handle projects alone.
- API development with REST knowledge is must.
- Cross platform mobile app development is nice to have.
- Should have handled projects in Agile methodology
- Strong knowledge of software implementation best practices
- Strong experience in designing and working with MVC and 3 tier architecture and Single Threaded Event Loop Model.
Desired Candidate Profile:
- Ability to quickly learn new concepts and software is necessary
- Candidate should be a self-motivated, independent, detail oriented, responsible team player and exhibit exceptional relationship management skills
- Strong organizational and project management skills.
Note: Looking for Immediate Joiners

The key skills and expertise needed are:
1. eCommerce/Retail experience can be optional but needs to have experience with any high volume customer facing web/mobile site
2. Web Development, Front End Development, AND In the browser performance profiling
3. Java, Spring Boot, React, Node, Redux, Webpack, Microservices, AND experience with AWS technologies to make the overall application stack more resilient
4. Performance Profiling of web/mobile experiences and experience with working in CICD environment
5. Experience working with Web based and mobile ecommerce sites or similar public facing websites with high customer volume
6. Needs to be able to work at the code level doing performance profile to evaluate how the website and associated digital platform is built to find performance improvement opportunities