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Position: IT Manager 

Location: Pune 

Experience Required: : 4–6 Years.

Qualification: Graduate 

 Escalating IT issues to the IT manager where necessary

 Responsible for managing backups / tape rotation

 Diagnosing and resolving technical issues

 Undertaking small- to medium-sized IT projects as instructed by the IT manager /Authorities

 Providing desktop and server support

 Supporting and maintaining MS Server Active directory /Desktops and Postmaster

 Setting up and configuring new laptops and desktops

 Installing authorized software to laptops and desktops ( range lab,Rista, Tally server & client ,AV)

 Ensuring security and upgrades are applied to desktops and laptops and kept up to date

 Antivirus installation to all desktops and laptops

 Fault finding to laptops and desktops

 Reporting faults and maintaining logs on servers, desktops and laptops

 Completing internal user moves including phones

 Patching of network and phones

 Making of Cat 6 e network cables were necessary

 Ensuring all logs for equipment and users are maintained

 Setting up and configuring new core servers

 Installing authorized software to core servers

 Ensuring patches and upgrades are applied to core servers

 Fault finding to core servers

 Creating purchase requisitions for IT hardware / software

 Ensuring licensing for all software purchased is recorded and maintained

 Postmaster server mailbox maintenance including archiving mailboxes

 Setting up new users and disabling expired accounts in accordance with HR requirements

 Providing support for MAC PCs 

Job description

• Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
• Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
• Hands-on experience with Windows 10/11 operating system environments
• Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
• Ability to perform remote troubleshooting and provide clear instructions.
• Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
• Excellent problem-solving and multitasking skills
• Address user tickets regarding hardware, software, and networking L1, etc.
• Manage and maintain IT asset inventory and documentation.

Desired Skills and Experience -

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of TCP/IP protocol stack, and Wi-Fi.
• Working knowledge of supporting pcs in a domain environment.
• Working knowledge of Office 365 cloud application suite
• Working knowledge of desktop imaging, application deployment, and hard drive encryption