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11+ Desktop Jobs in Pune | Desktop Job openings in Pune

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Pune
1 - 3 yrs
₹2L - ₹3L / yr
Desktop
Technical support
Software troubleshooting
Operating systems
MS-Office
+2 more

Job description


  • Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
  • Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
  • Hands-on experience with Windows 10/11 operating system environments
  • Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
  • Excellent problem-solving and multitasking skills
  • Address user tickets regarding hardware, software, and networking L1, etc.
  • Manage and maintain IT asset inventory and documentation.


Desired Skills and Experience -


  • Strong knowledge of Microsoft Windows desktop operating systems.
  • Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • Strong knowledge of the Microsoft Office suite.
  • Working knowledge of TCP/IP protocol stack, and Wi-Fi.
  • Working knowledge of supporting pcs in a domain environment.
  • Working knowledge of Office 365 cloud application suite
  • Working knowledge of desktop imaging, application deployment, and hard drive encryption
Read more
StarApps Studio

at StarApps Studio

2 candid answers
4 products
Shreya Pillai
Posted by Shreya Pillai
Pune
1 - 3 yrs
₹5L - ₹10L / yr
Customer Support
HTML/CSS
Customer Service
English Proficiency
Content Writing
+3 more

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

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A well known NGO based in Pune
Pune
15 - 20 yrs
Best in industry
Databases
IT infrastructure
Project Management
Stakeholder management
ITSM
+1 more

About the Organisation:

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha,Hyderabad and upcoming in Ambivli.


About the role:

The CIO will work closely with the Program teams to fully understand the program landscape and implement technology and data solutions.

Your role to supplement the Organisational goals:

Develop a technology and data roadmap in line with the operational strategy and growth plan of the

organisation and in alignment with the Mission Cell, MEL (Monitoring, Evaluation and Learning)

framework and Programme Operations Team. (Timeline: Sep 2023)

Ensure that all key programs can be mapped onto common parameters and measures.

Create an overall technology and data architecture that outlines and connects key technology components.

Identify the processes/systems that need to be digitised/ created for enabling scale,including appropriate solutions.

Develop tools and processes for data collection, analysis and management within LCF

Monitor changes or advancements in technology to discover ways the company can gain competitive advantage (ongoing basis).

ERP System

Maintain and when required, develop, the existing ERP system. (Timeline: ongoing)

Develop and implement the next version of the organization’s ERP system including reports/

dashboards. (Timeline: Sep 2023 for finalization of BRD and initiation of development)

Support with, and track, adoption across the organization

Partnerships

Identify and engage with technology partner(s) to design and implement the solutions for

effective program and data management. (varying timelines as per solution)

Establish partnerships with IT providers

Infrastructure

Oversee the technological infrastructure (networks and computer systems) in the organization

to ensure optimal performance

Establish a process for and approve, purchases of technological equipment and software

Security

Analyze the costs, value and risks of various aspects of IT implementation to advise

management and suggest actions

Data Management and Analytics

Design automated reporting formats for reporting to key stakeholders such as Government,

donors and board of directors.)

Analyse, synthesize, and produce key insights from the data that can inform the approach and

design improvisations in the program

Data and knowledge management

Lead the overall knowledge management system for the organization and enable data to be available on cloud with clear protocol for sharing and storage, such that security and confidentiality are assured.

Finalization of Data Protection and Management Policy, training of relevant team members, implementation and compliance tracking.


Who we are looking for:

● Education : Masters in Information Technology

● Experience: Minimum 15+ years of experience

● IT skills – familiarity with modern databases and IT systems.

● Analytical skills

● Problem-solving skills

● Partnership management

● Communication skills – must have an excellent verbal and written communication skills.

● High social intelligence : able to engage teams, create relationships of trust with stakeholders.

● Able to reflect, empathetic and a good listener.

● Experience in Need Identification, Project Management, Stakeholder Management

● Ability to manage multiple projects and stay on deadline.

● Proficiency in Microsoft Office programs, including Word, Excel and PowerPoint

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Mumbai, Navi Mumbai, Pune
2 - 10 yrs
₹4L - ₹10L / yr
Office 365
Microsoft Windows
MS-Outlook
Troubleshooting

Hello,

 

Greetings for the day !!!

 

We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!

 

Position: Technical Support L2

 

Qualifications: Any graduate/Diploma

 

Experience: 2+ yrs

 

Job Description

  1. Troubleshoot Microsoft Office Products (O365)
  2. Windows 10 desktop issues
  3. Windows updates and driver issues
  4. Basic concepts of networking
  5. Ping
  6. DNS
  7. Web Browser Troubleshooting
  8. RingCentral Phone Systems
  9. Excellent Communication Skills
  10. Excellent Customer Service
  11. Outlook Troubleshooting.
  12. Third party application installation and troubleshooting (using reference guide)

Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.

 

Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)


Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.


Notice period – Max 60 days

 
Interview Mode: Face to Face on 20th August 2022
Read more
Pune
6 - 13 yrs
₹8L - ₹15L / yr
ITIL
ServiceNow
Linux/Unix
Shell Scripting
Production support
+2 more
  • Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
  • Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
  • Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
  • Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
  • Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
  • Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
  • Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.
Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions.
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Mphasis
Agency job
via Asvatthah by Surendhar D
Pune, Chennai, Bengaluru (Bangalore), Noida
4 - 15 yrs
₹7L - ₹30L / yr
Java
J2EE
Microservices
application support
PL/SQL
+5 more
  • 4-15 year experience in Application Support
  • Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
  • Good to have knowledge in Agile, JIRA, Splunk, Service Now
  • Good understanding and hands-on experience in Incident, Problem and Change Management
  • Provide technical leadership to the team & contribute in the skill development within team
    Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
  • Good communications skills are necessary, must be team player and inquisitive.
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Ability to multi-task, work under pressure and to tight deadlines
  • Flexible in working outside of office business hours at short notice (as required)
  • Should be able to examine the system and identify the areas for Service Improvements & Value adds.
Read more
Daxta Tech

at Daxta Tech

1 video
2 recruiters
Roshan Daruwala
Posted by Roshan Daruwala
Pune
0 - 1 yrs
₹2L - ₹5L / yr
Technical support
Tech Support
Customer Service
Customer Support
Communication Skills
+3 more

The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining extensive knowledge of current market conditions.

 

Responsibilities
Act as the initial point of contact for all client related concerns ,which indeed makes you the main communication channel between the clients and the developers.

• Cultivate strong business relationships with key decision-makers

• Proactively identify new opportunities and deliver innovative solutions to customers

• Develop market strategies by researching lists of high potential prospects Qualifications

• Bachelor's degree or equivalent experience in Business from a top University/College

• 0-1 year of sales or account management experience

• Excellent written and verbal communication skills

 

 

Read more
European MNC
Agency job
via Kavayah People Consulting by Kavita Singh
Pune
3 - 8 yrs
₹8L - ₹15L / yr
ETL
Data Warehouse (DWH)
SQL
Technical support
The Support Engineer (L2) will serve as a technical support champion for both internal and external customers. 
Key Responsibilities
Support mission critical applications and technologies
Adhere to agreed SLAs.
 
Required Experience, Skills and Qualifications
3-8 years of relevant experience
Proven track record of supporting ETL/Data Warehouse/Business Intelligence solutions
Strong SQL / Unix skills
Excellent written and verbal communication
High-degree of analytical and problem solving skills
Exposure to handling customers from various geographies
Strong debugging and troubleshooting skills
Ability to work with minimum supervision
Team player who shares ideas and resources
Tools and Technologies
ETL Tools: Talend or Informatica experience
BI Tools: Experience supporting Tableau or Jaspersoft or Pentaho or Qlikview
Database: Experience in Oracle or any RDBMS
Read more
Promobi Technologies

at Promobi Technologies

1 video
15 recruiters
Ritu Sarvade
Posted by Ritu Sarvade
Pune, Hyderabad
2 - 5 yrs
₹2L - ₹6L / yr
Technical support
Troubleshooting
Tech Support
ProMobi Technologies Pvt. Ltd.

Position: Technical Support Engineer


We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.

Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates

Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.

Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.

Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
Read more
Pune
7 - 13 yrs
₹21L - ₹23L / yr
Java
NodeJS (Node.js)
Python
Technical support
HTML/CSS
+5 more
RoleTake ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management

Team Lead (L3 Technical Support) 

 

Job Description

 

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

 

Location: Pune

 

Education

  • Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

 

Required Experience

  • Must have experience in leading technical small to medium size teams.
  • Full-Stack Software Development experience in both front end and back end technologies.
  • Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
  • Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
  • Experience with continuous integration infrastructure for software development such as Jenkins.
  • Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
  • Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
  • Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Self-motivated and highly professional with the ability to lead and take ownership and responsibility
  • Ability to multitask, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Adaptable and flexible to business demands
  • Strong organisational and planning skill

 

Preferred Experince 

  • Experience in developing software for medical devices (ISO 13485/IEC 62304)
  • Experience with any Cloud Platform like AWS, GCP or Azure.
  • Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
  • Experience using Test Driven Development processes
  • Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
  • Experience with MongoDB
  • Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

  • Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
  • Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
  • Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
  • Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
  • Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Maintain application by regular monitoring, performance tuning and testing activities
  • Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
  • Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
  • Maintain good working relationships with internal departments
  • Design, prepare and conduct training relating to Problem & Incident Management
  • Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
Notice Period : 30 to 60 days 
Read more
Promobi Technologies
Pune
1 - 3 yrs
₹3L - ₹8L / yr
Customer Support
Technical support
Voice processing
Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time
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