Customer Support executive

Technical Lead (UI)

Profile: Technical Lead (UI)

Experience: 5-10 years

Education Qualification: Graduate/Postgraduate

Neewee is an Industrial Analytics start-up, focused in making manufacturing visible, transparent, efficient, and autonomous to its clients.

Started in 2014 our journey has evolved from making manufacturing complexity and risk a thing of the past.

Bodhee is our in-house product. We are looking for Project Managers to work with our Product team .

Responsibilities:

• Manage development of one or more Bodhee Services.

• Performing requirement analyses by interacting with BA, PM, and Architect.

• Developing high-level and detailed designs.

• Design, Develop, Test, Implement and Maintain high-volume, low-latency applications for critical systems and delivering high-availability and performance.

• Writing well designed, testable, reusable, efficient code.

• Conducting configuration of your own work.

• Reviewing the work of other developers and providing feedback.

• Mentor and manage the dev team.

• Collaboration with testing team for Integration Testing

Requirements

• 5-10 years of experience in UI development.

• Experienced developer in Angular 2+.

• Experience with JavaScript and TypeScript.

• Skill for writing reusable UI components.

• Understanding of RESTful API design for web services.

• Hands on experience in UI optimization best practice implementations.

• Experience with Linux environment.

• Excellent problem solving and analytical skills.

• Willing to learn new technologies.

• Experienced with Git, Docker, Jenkins.

• Ability to work and collaborate with Cross Functional Teams

Should be able to help user acceptance testing 

Skills Required:

• Strong interpersonal skills.
• Problem-solving attitude.
• Excellent communication skills.
• Aptitude for fostering positive relationships.
• Teamwork and leadership skills  

About Us

At Digilytics™, we build and deliver easy to use AI products to the secured lending and consumer industry sectors. In an ever-crowded world of clever technology solutions looking for a problem to solve, our solutions start with a keen understanding of what creates and what destroys value in our clients’ business.

Founded by Arindom Basu (Founding member of Infosys Consulting), the leadership of Digilytics™ is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, the Digilytics™ leadership is focused on building a values-first firm that will stand the test of time.

We are currently focused on developing a product, Revel FS, to revolutionise loan origination for mortgages and secured lending. We are also developing a second product, Revel CI, focused on improving trade (secondary) sales to consumer industry clients like auto and FMCG players.

The leadership strongly believes in the ethos of enabling intelligence across the organization. Digiliytics AI is headquartered in London, with a presence across India.

Website: http://www.digilytics.ai">www.digilytics.ai

• Know about our product
  • https://www.digilytics.ai/RevEL/Digilytics">Digilytics RelEL
  • https://www.digilytics.ai/RevUP/">Digilytics RelUP
• What's it like working at Digilytics https://www.digilytics.ai/about-us.html">https://www.digilytics.ai/about-us.html
• Digilytics featured in Forbes: https://bit.ly/3zDQc4z">https://bit.ly/3zDQc4z

 Responsibilities

• Experience with Azure services (Virtual machines, Containers, Databases, Security/Firewall, Function Apps etc)
• Hands-on experience on Kubernetes/Docker/helm.
• Deployment of java Builds & administration/configuration of Nginx/Reverse Proxy, Load balancer, Ms-SQL, Github, Disaster Recovery,
• Linux – Must have basic knowledge- User creation/deletion, ACL, LVM etc.
• CI/CD - Azure DevOps or any other automation tool like Terraform, Jenkins etc.
• Experience with SharePoint and O365 administration
• Azure/Kubernetes certification will be preferred.
• Microsoft Partnership experience is good to have. 
• Excellent understanding of required technologies
• Good interpersonal skills and the ability to communicate ideas clearly at all levels
• Ability to work in unfamiliar business areas and to use your skills to create solutions
• Ability to both work in and lead a team and to deliver and accept peer review
• Flexible approach to working environment and hours to meet the needs of the business and clients

Must Haves:

• Hands-on experience on Kubernetes/Docker/helm.
• Experience on Azure/Aws or any other cloud provider.
• Linux & CI/CD tools knowledge.

Experience & Education:

• A start up mindset with proven experience working in both smaller and larger organizations having multicultural exposure
• Between 4-9 years of experience working closely with the relevant technologies, and developing world-class software and solutions
• Domain and industry experience by serving customers in one or more of these industries - Financial Services, Professional Services, other Retail Consumer Services
• A bachelor's degree, or equivalent, in Software Engineering and Computer Science

• Leading sales demonstrations, following up with the prospect throughout the cycle via multiple mediums including email & phone calls and bringing to closure
• Staying in touch with the prospect to understand their requirements and feedback, and acting accordingly
• Playing a critical role in planning the sales and operations functions to ensure the business goals are entirely aligned
• Helping make data-driven decisions and recommendations for improving the sales funnel and process
• Monitoring daily operations and addressing potential issues when they arise
• Phone calling, both cold calls initially to follow-up calls where necessary (even though maximum communication will be written)

Desired Candidate Profile

• Minimum 3 years of experience in a similar role is mandatory
• Prior experience of working in B2B Enterprise software sales is preferred
• Previous experience of dealing with enterprises or small businesses and not just selling to consumers
• Resourcefulness to come up with new ideas to re-engage dormant leads
• Exceptional communication skills, both written and verbal
• Flexibility to work until 3 am IST to support US time-zone
• Ability to make smart use of digital tools to organise data, manage CRM, automate parts of the task
• Eagerness to build a career in Sales/ Business Development    
• Open to work in US/Night shift  

Experience - 2 to 6 Years

Work Location - Pune

Datametica is looking for talented SQL engineers who would get training & the opportunity to work on Cloud and Big Data Analytics.

Mandatory Skills:

• Strong in SQL development
• Hands-on at least one scripting language - preferably shell scripting
• Development experience in Data warehouse projects

Opportunities:

• Selected candidates will be provided learning opportunities on one or more of the following: Google Cloud, AWS, DevOps Tools, Big Data technologies like Hadoop, Pig, Hive, Spark, Sqoop, Flume, and KafkaWould get a chance to be part of the enterprise-grade implementation of Cloud and Big Data systems
• Will play an active role in setting up the Modern data platform based on Cloud and Big Data
• Would be part of teams with rich experience in various aspects of distributed systems and computing

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.