Customer Support executive

Job Description: Pricing Specialist – Travel Industry

Company: Aertrip India Limited

Location: Ghitorni, New Delhi

Experience: 2–5 Years

Industry: Travel / Online Travel Agency (OTA)

About the Role

We are seeking a detail-oriented Pricing Specialist to join our Travel Operations team. The ideal candidate will be responsible for managing pricing strategies, monitoring competitor fares, and optimizing margins across flight and hotel bookings. This role requires strong analytical skills, attention to detail, and experience working with travel pricing systems.

Key Responsibilities

• Monitor and manage pricing strategies for flights, hotels, and travel packages
• Analyze competitor pricing trends across major travel platforms
• Update and maintain markups, discounts, and promotional pricing
• Ensure competitive pricing while maintaining profitability margins
• Review supplier rate sheets and update pricing systems accordingly
• Identify pricing gaps and recommend corrective actions
• Coordinate with suppliers, airlines, and internal teams for rate updates
• Analyze booking trends and adjust pricing based on demand patterns
• Maintain pricing accuracy across all booking channels
• Prepare daily, weekly, and monthly pricing reports
• Support revenue optimization and margin improvement initiatives

Required Skills

• Strong knowledge of pricing management in the travel industry
• Excellent analytical and numerical skills
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, formulas)
• Experience handling rate sheets and pricing dashboards
• Ability to analyze large datasets
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to work in a fast-paced environment

Preferred Qualifications

• Bachelor's degree in Commerce, Business Administration, Finance, or related field
• Prior experience in Travel / OTA / Airline / Hospitality industry
• Experience working with flight or hotel pricing systems
• Understanding of revenue management principles
• Knowledge of dynamic pricing strategies is an advantage 

Position: Python Developer – ERPNext Customization

Location: Hyderabad (On-site)

Working Hours: Standard Office Timings

Role Overview:

We are looking for an experienced Python Developer with strong expertise in ERPNext and the Frappe framework to design, develop, and customize ERP modules and integrations. The ideal candidate should have solid backend development experience, ERP process understanding, and hands-on customization skills.

Key Responsibilities:

Design, develop, and maintain ERPNext customizations and new modules.

Customize ERPNext (HR, Accounting, Inventory, Procurement, Projects) per business needs.

Build custom DocTypes, reports, dashboards, and workflows using the Frappe framework.

Integrate ERPNext with third-party systems via REST APIs and webhooks.

Ensure data integrity, performance optimization, and code quality.

Collaborate with business analysts and functional teams to deliver solutions.

Required Skills & Experience:

3+ years of professional Python development experience.

Minimum 1 year of hands-on ERPNext/Frappe framework experience.

Strong understanding of ERP modules and business workflows.

Proficiency in MySQL/MariaDB, ORM, and Git version control.

Knowledge of front-end basics (HTML, CSS, JavaScript, Jinja templates).

Exposure to Linux, Docker, or cloud environments (AWS/GCP) preferred.

Key Competencies:

Strong Python and ERPNext customization skills.

Good understanding of RESTful APIs and system integrations.

Analytical mindset with strong debugging and problem-solving ability.

Excellent communication and collaboration skills.

We have an opportunity in our Transformers division for Sales & Marketing role of Power Transformers division, detailed JD attached for your ready reference.

Our Product Range –

• Power Transformers up to 200 MVA and 400 kV

• Generator Transformers

• Unit Auxiliary Transformers

• Special Application Transformers

Qualification: Electrical Degree/ Diploma

Nature of Experience:

·        Front line experience in Sales & Marketing, preferably tendering oriented business

·        Preferable exposure in Power Transformers sales or similar Equipments

·        Exposure to EB’s, Utilities, Electrical & Project Consultants, EPC contractors/ Project Houses & Industrial customers

·        Technical orientation for selling capital goods products

·        Field experience & ability to travel extensively

Responsibilities:

·        Achieve sales targets as targeted plan

·        Achieve collection targets as per plan

·        Attend cold calls, generate leads as per sales plan and achieve and develop business opportunities from multiple channels

·        Build and maintain relationships with large customers in the region to facilitate deep understanding of their needs and direct swift resolution of any customer queries

·        Participate in negotiations with potential customers in terms of product specifications, payment terms and timelines

·        Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department

·        Liaise with the Project Management Cell to ensure execution of orders in line with predefined timelines and criteria

·        Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department

·        All customer interaction activities to be properly logged and updated in appropriate systems

·        Provide timely response to the customer on any queries/issues raised by the client during finalization /execution/ post execution sales

·        Keep abreast with regional developments and provide data to the marketing team on potential opportunities for expansion / diversification into new markets / geographies

·        Provide inputs on market trends, competitor activities, customer feedback on products / services.

·        Distribute informative product catalogues to key decision makers in targeted companies

·        Conduct sales presentations to key decision makers in the SEBs and Industrial Groups for greater awareness of the productions and solutions being offered

·        Undertake pre-qualification work for the company products and services with all high volume customers and ensure successful completion

·        Support the Planning and Execution Department for the timely dispatch of the finished goods as per contractual terms and conditions

·        Ensure timely collections from customers by as per established controls and through regular follow ups with the customer

About us:

Corporater is a global software company that enables medium and large organizations worldwide to manage their business with integrated software solutions for governance, performance, risk, and compliance (GPRC) built on a single platform. Corporater provides the world's leading Business Management Platform which offers 'One View, One Platform' for a holistic and complete overview of business.

Our signature solutions include Integrated Risk Management, Enterprise Risk Management, Operational Risk Management, Business Continuity Management, Internal Audit Management, Operational Resilience, Regulatory and Organizational Compliance Management, Data Privacy Management, Project and Portfolio Management, Performance Management, Strategy Management, and others. All Corporater solutions can be used straight out of the box as point solutions, or in combination with other Corporater solutions to form a holistic GRC program.

Corporater solutions are used by top organizations in various industries and functions, including state and local government, energy, education, banking and finance, oil and gas, shipping, manufacturing, healthcare, communications, technology, logistics, food and agriculture, media, and non-profit.

About the Role:

As a GRC Implementation Consultant, you will be responsible for configuring, customizing, and deploying Corporater’s GRC solutions to help organizations manage risk, ensure regulatory compliance, and strengthen governance processes.

You’ll collaborate with business leaders, compliance teams, and IT stakeholders to understand their requirements and implement solutions that improve operational efficiency and regulatory adherence.

This is a client-facing role that involves working with global enterprises, requiring both technical expertise and strong consulting skills.

You will, from time to time, be required to travel overseas (Middle East /Europe) and must have a valid passport. We will accommodate any visas required.

Key Roles & Responsibilities:

Implementation & Solution Design

Ø  Lead requirements gathering workshops with clients to understand their governance, risk, and compliance needs.

Ø  Analyze business processes and regulatory requirements to design GRC workflows and automation strategies.

Ø  Configure Corporater’s Business Management Platform to support risk management, policy enforcement, internal audit, and regulatory compliance.

Ø  Develop custom workflows, dashboards, and business rules based on client requirements.

Ø  Ensure solutions are designed to scale and integrate seamlessly with enterprise IT ecosystems (e.g., ERP, IAM, ITSM, Data Analytics).

Ø  Provide technical leadership in aligning solution design with industry standards (e.g., ISO 27001, NIST, GDPR, SOX, PCI-DSS).

Technical Configuration & Customization:

Ø  Customize GRC modules and workflows to fit specific business use cases.

Ø  Implement role-based access controls (RBAC), risk assessments, and compliance tracking systems.

Ø  Design and configure risk heatmaps, KPI reports, and dashboards to provide actionable insights.

Ø  Develop data connectors and API integrations to enable seamless data exchange between Corporater’s platform and enterprise systems.

Ø  Optimize system performance, security, and usability through best practices in deployment.

Ø  Troubleshoot and resolve technical issues related to solution implementation and configuration.

 Client Engagement & Project Execution:

Ø  Act as a trusted advisor, providing GRC best practices and compliance strategies to clients.

Ø  Lead end-to-end solution deployments, from initial planning to post-go-live support.

Ø  Conduct UAT (User Acceptance Testing) sessions with business users and make necessary refinements.

Ø  Ensure clients maximize adoption of the platform by aligning solutions with their strategic goals.

Ø  Maintain detailed documentation of implementation steps, configurations, and best practices.

Training & Support:

Ø  Develop user guides, technical documentation, and knowledge base articles to support clients.

Ø  Conduct training sessions for end-users and administrators to ensure smooth adoption.

Ø  Provide post-implementation support to troubleshoot issues and fine-tune configurations.

Ø  Continuously improve implementation methodologies to enhance efficiency and client satisfaction.

Continuous Learning & Innovation:

Ø  Stay updated on emerging GRC regulations, risk management trends, and compliance best practices.

Ø  Contribute to internal knowledge-sharing by documenting best practices and lessons learned from projects.

Ø  Work closely with Corporater’s Product and Engineering teams to provide feedback for platform enhancements.

What You’ll Need to Succeed:

Ø  Bachelor’s degree in Engineering, Computer Science, or a related field.

Ø  3-5 years of experience implementing GRC solutions (e.g., Corporater,RSA Archer, MetricStream, ServiceNow GRC, OneTrust, or similar) for Implementation Consultant role.

Ø  7-10 years of experience implementing GRC solutions (e.g., Corporater, RSA Archer, MetricStream, ServiceNow GRC, OneTrust, or similar) for Sr.Implementation Consultant role.

Ø  Strong understanding of risk management & compliance frameworks (e.g., ISO 27001, NIST, SOX, GDPR, PCI-DSS).

Ø  Hands-on experience in workflow automation, business rules configuration, and role-based access control.

Ø  Technical expertise in API-based integrations, SQL databases, and reporting tools.

Ø  Excellent problem-solving, communication, and client-facing skills.

Ø  Ability to manage multiple projects and work in a fast-paced, dynamic environment.

Bonus Points if You Have:

Ø  Experience with cloud-based GRC solutions.

Ø  Familiarity with third-party risk management, IT risk, or internal audit frameworks.

Ø  Working knowledge of data analytics, AI-driven risk assessment, or regulatory compliance automation.

Thanks & Regards

Some of the key responsibilities of this candidate are:

• Understand the EdTech context
• Innovate, evaluate, and deploy various android and IOs Features 
• Ability to take ownership over your work.
• An understanding of React Native best practices and a commitment to following them.

• Experience with React Js, React Native, JavaScript including DOM Manipulation and JavaScript object model.
• Thorough understanding of React Native and its core Principles.
• Good Knowledge of HTML5, CSS.
• Familiarity with code versioning tools (Such as Git, SVN or Mercurial)
• Familiarity with RESTful APIs
• Good knowledge of database (MySQL, SQLlite, RealM etc ..)
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Web pack, NPM etc.
• Experience with Native Mobile app deployment on App store and google play store.

 Optimize website content, structure, and performance.

- Conduct keyword research and implement on/off-page SEO.

- Manage and optimize PPC campaigns on platforms like Google Ads.

- Create, schedule, and manage engaging social media content.

- Monitor, measure, and analyze digital marketing performance using tools like Google Analytics.

- Keep up-to-date with industry trends and best practices.

Roles & Responsibilities :

·        To lead team from front to all the software developers including Interns at b+m India office

·        To upgrade and guide to the entire software developers team with technical solutions and updated technologies from time to time .

·        Participate in the complete lifecycle of projects from inception to deployment to value delivery.

·        Developing best practices to ensure that all projects are delivered on-time, within scope of work.

·        Create a project Management calendar for fulfilling each goal and objective. Developing and monitoring project plans, project schedules, working hours and ensuring project deadlines are met.

·        Escalate all obstacles that cannot be dealt with promptly that could result in project delays.

·        Communicate project status and key issues to stakeholders on a regular basis.

·        Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects (if needed).

·        Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.

·        Delegate project tasks based on requirement to the team members' ,  individual strengths, skill sets, and as per their experience levels.

·        Attend seminars and training as required improve & maintain proficiency (if needed).

·        Perform other software development related duties like,

     Software development in C# with MS Visual Studio, Developing and designing GUIs in WPF.

     Source code development for libraries (.dll), e.g. for data exchange

     Creating standard interfaces via web service and OPC UA

    Connecting MS SQL database systems for secure data transfer.

Creating VR and AR applications in Unity

Role: Director of Field Sales

About the Role

If you have a flair for the field, you love achieving targets, thrive in managing large teams, enjoy the blend of the chaos & the nuances of data, with a dream to take this from a 12 cr to a 50 Cr team (ARR), then we would love to have a chat with you.

We envisaged this vertical to drive and tap the unlimited potential of the retail market across India. It's a wonderful problem to solve considering the vertical has grown 6X in 12 months.

As the Director of Field Sales, you will be responsible for leading a large sales team and driving revenue growth for the company. You will work closely with the executive team to develop and execute the company's sales strategy, while also managing the day-to-day operations of the sales team.

What you will be doing

● Develop and execute a comprehensive sales strategy that drives revenue growth for the company

● Build and lead a high-performing sales team of 200+ that consistently exceeds sales targets

● Develop and maintain strong relationships with key customers and partners

● Analyze sales data and market trends to identify opportunities for growth

● Manage the sales budget and ensure that all sales activities are aligned with the company's financial

goals

● Develop and implement sales training programs to ensure that the sales team is equipped with the skills

and knowledge needed to succeed

● Ensure that all sales activities are in compliance with company policies and procedures

● Provide regular updates to the executive team on sales performance, market trends, and other key

metrics

What we are looking for

● Someone with 10 + years of experience managing a sales team in product-based start-up

● Someone who has successfully managed field sales of more than 200 people in the past

● Someone who has seen a scale of at least 50 crore net revenue per annum

● Someone who is analytically strong and has a good grip on numbers

Essential duties and responsibilities include the following.

• Design, create and maintain databases through multiple product lifecycle environments, from development to production systems
• Configure and maintain database servers and processes, monitor system health and performance, to ensure high levels of performance, availability, and security.
• Convert complex business requirements into technical specifcations to build scalable and reliable data solutions 
• Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations.
• Independently analyse, solve, and correct issues in real time on production, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes.
• Develop complex query, performance tuning, stored procedures and triggers, scheduled jobs, schema refinement.
• Flexibility to work after office hours for any production issue or production deployment.
• Perform scheduled maintenance and support release deployment activities after hours.
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Qualifications include:

• 4+ years of database and backend development experience
• Good understanding of database systems and architectures
• Expertise in writing complex SQL queries and stored procedures
• Hands on experience with RDBMS and NoSQL data stores like  MySQL and MongoDB
• Experience working with Python scripting and application development
• Experience working with Cloud applications and data stores like AWS RDS is a plus
• In-depth understanding of data management and ETL processes