Business Developer

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

Must Have

1. Angular 13+

2. Understanding of Cloud architecture

3. Node.js + Expressjs +MongoDB (Localization Project)

Management skills required

1. Drive scrum meetings (Daily sync-up, Weekly planning meetings, Monthly meetings)

2. JIRA Understanding, including JIRA Reports, Releases

3. Code Review

4. Document preparation for any new feature/requirements using confluence

5. Track team timesheet reports

6. Communication with External team members  

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 3 yrs in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understand the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

Educational Requirements

• Must possess a diploma/degree/certificate in graphic design / fine art/interface design from a recognized school, institute, or academy (NIFT, NID, Pearl Academy)

Experience:  5+ years, Proven experience with UI / UX / Graphic design with a portfolio of sample projects

Desired Candidate Profile:

Hard skills

• Experience with web and mobile app design
• Experience creating rapid prototypes
• Team management skill
• Working knowledge of responsive design and grid principles
• Strong typography, layout, and visual design skills
• Working knowledge of industry tools: Photoshop, Illustrator, InDesign, InVision, Sketch
• Working knowledge of the ideation and creation of UI design deliverables: Sitemaps, user flows, wireframes, lo-fi and hi-fi layouts, prototypes
• Ability to innovate and develop out-of-the-box solutions to complex user interaction problems

Soft skills

• Desire to learn and grow as a designer
• Proactive, independent working style
• Excellent communication skills – both spoken and written
• Ability to clearly articulate ideas and concepts
• Strong attention to detail and a keen eye for aesthetics
• Artistic eye for design, user interaction, functionality, and readability
• Strong team player who can collaborate effectively with different stakeholders
• Designers should demonstrate critical thinking and problem-solving skills
• Time-management skills to meet deadlines in a fast-paced environment
• Well organized and well planned (yes, we know this is a big ask!)
• Happy, fun-loving, and imaginative

Responsibilities:

• Develop standard UI components and style guides
• Build wireframes and storyboards to conceptualize the design
• Define visual elements, product elements, and overall design
• Taking design briefs to understand requirements
• Effectively communicate your designs to developers and other key stakeholders
• Create and implement interaction models and user interface specifications
• Conduct industry research and stay up-to-date on best practices, competitor UI designs, and emerging technologies
• Conduct, observe, and analyze usability testing sessions
• Conduct user testing of applications, software, and websites
• Develop consistent, intuitive architectures
• Support the QA team to make sure features are implemented in the coded version as intended
• Determine timeline and deliverables
• Evaluate and set best practices and standards
• Work with UI managers and team to define user flows and sitemaps
• Measure the human-computer interaction (HCI) element of a design
• Collaborate on scenarios, end-to-end experiences, and screen designs
• Work with frontend and backend developers as needed.

• Building and Designing advanced Android applications for the Android platform.
• Cross-functional team collaboration to design, define and ship new features.
• To use and work with outside APIs and data sources.

Qualifications

• 3+ years of experience specifically on MVVM architecture creating B2C applications.
• Should have developed at least 1 app from scratch.
• Good knowledge in Java
• Excellent debugging skills
• Good understanding of Kotlin, jetpack components, Android Studio, Android NDK, etc
• Experience and understanding of large and complex code bases and architectures
• Experience in API design, SDK architecture, and mobile software lifecycle development practices
• Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces

The Must-Haves

• Should have developed at least 1 app from scratch.
• Good knowledge in Java
• Excellent debugging skills
• Good understanding of Kotlin, jetpack components, Android Studio, Android NDK, etc
• Experience and understanding of large and complex code bases and architectures
• Experience in API design, SDK architecture, and mobile software lifecycle development practices
• Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces
• Strong CS fundamentals  (with competencies in algorithms and data structures)

We are seeking a skilled QA engineer who has experience in automation. Candidates from startup eco-system will be preferred.

Requirements:

• Have worked on JS based automation framework i.e. Protractor or Puppeteer.
• Have minimum of 2 years of strong experience in front-end automation.
• Understand how Single Page Apps work.
• Experience of automating API tests (our current automation is via C#).
• Understand how CI/CD works.
• Learn-ability and a good team player.