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Client Of People First Consultant

Client Of People First Consultant

Agency job
Pune
6 - 12 yrs
₹6L - ₹14L / yr
VMWare
VMware vSphere
Virtual desktop
Windows Azure
VMWare Horizon
Skills:

VMware Horizon / View, VMware vSphere, NSX • Azure Cloud VDI/AVD – Azure Virtual Desktop • VMware Virtualization • Hyper converged Infrastructure, VSAN, Storage devices SAN/NAS etc.

Roles and Responsibilities

  • Designing, implementing, testing and deployment of the virtual desktop infrastructure
  • Facilitating the transition of the VDI solution to Operations, providing operational and end user support when required.
  • Acting as the single point of contact for all technical engagements on the VDI infrastructure.
  • Creation of documented standard processes and procedures for all aspects of VDI infrastructure, administration and management.
  • Working with the vendor in assessing the VDI infrastructure architecture from a deployment, performance, security and compliance perspective.

 Knowledge around security best practices and understanding of vulnerability assessments.

  • Providing mentoring and guidance to other VDI Administrators.
  • Document designs, development plans, operations procedures for the VDI solution.

     

Read more
NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Hyderabad
4 - 10 yrs
₹12L - ₹24L / yr
DevOps
skill iconPython
Ansible
skill iconDocker
skill iconKubernetes
+4 more

Job Role : DevOps Engineer (Python + DevOps)

Experience : 4 to 10 Years

Location : Hyderabad

Work Mode : Hybrid

Mandatory Skills : Python, Ansible, Docker, Kubernetes, CI/CD, Cloud (AWS/Azure/GCP)


Job Description :

We are looking for a skilled DevOps Engineer with expertise in Python, Ansible, Docker, and Kubernetes.

The ideal candidate will have hands-on experience automating deployments, managing containerized applications, and ensuring infrastructure reliability.


Key Responsibilities :

  • Design and manage containerization and orchestration using Docker & Kubernetes.
  • Automate deployments and infrastructure tasks using Ansible & Python.
  • Build and maintain CI/CD pipelines for streamlined software delivery.
  • Collaborate with development teams to integrate DevOps best practices.
  • Monitor, troubleshoot, and optimize system performance.
  • Enforce security best practices in containerized environments.
  • Provide operational support and contribute to continuous improvements.

Required Qualifications :

  • Bachelor’s in Computer Science/IT or related field.
  • 4+ years of DevOps experience.
  • Proficiency in Python and Ansible.
  • Expertise in Docker and Kubernetes.
  • Hands-on experience with CI/CD tools and pipelines.
  • Experience with at least one cloud provider (AWS, Azure, or GCP).
  • Strong analytical, communication, and collaboration skills.

Preferred Qualifications :

  • Experience with Infrastructure-as-Code tools like Terraform.
  • Familiarity with monitoring/logging tools like Prometheus, Grafana, or ELK.
  • Understanding of Agile/Scrum practices.
Read more
appscrip

at appscrip

2 recruiters
Nilam Surti
Posted by Nilam Surti
Surat
7 - 10 yrs
₹9L - ₹18L / yr
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
+1 more

Job Title: Lead DevOps Engineer

Experience Required: 8+ years in DevOps or related fields

Employment Type: Full-time


About the Role:

We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.


Key Responsibilities:

Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).

CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.

Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.

Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.

Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.

Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.

Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.

Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.


Required Skills & Qualifications:

Technical Expertise:

Strong proficiency in cloud platforms like AWS, Azure, or GCP.

Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).

Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.

Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.

Proficiency in scripting languages (e.g., Python, Bash, PowerShell).

Soft Skills:

Excellent communication and leadership skills.

Strong analytical and problem-solving abilities.

Proven ability to manage and lead a team effectively.

Experience:

8+ years of experience in DevOps or Site Reliability Engineering (SRE).

3+ years in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.

Strong understanding of microservices, APIs, and serverless architectures.


Nice to Have:

Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.

Experience with GitOps tools such as ArgoCD or Flux.

Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).


Perks & Benefits:

Competitive salary and performance bonuses.

Comprehensive health insurance for you and your family.

Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.

Flexible working hours and remote work options.

Collaborative and inclusive work culture.


Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.

Read more
ZeMoSo Technologies

at ZeMoSo Technologies

11 recruiters
HR Team
Posted by HR Team
Remote only
5 - 10 yrs
Best in industry
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
+5 more

5 to 10 years of software development & coding experience

Experience with Infrastructure as Code development (Automation, CICD) AWS CloudFormation, AWS CodeBuild, CodeDeploy are a must have. 

Experience troubleshooting AWS policy or permissions related errors during resource deployments \

Programming experience; preferred Python, PowerShell, bash development experience \

Have Experience with application build automation tools like Apache Maven, Jenkins, Concourse, and Git supporting continuous integration / continuous deployment capabilities (CI/CD) à GitHub and GitHub actions for deployments are must-have skills (Maven, Jenkins, etc. are nice to have)

Have configuration management experience (Chef, Puppet, or Ansible)

Worked in a Development Shop or have SDLC hands on Experience

Familiar with how to write software, test plans, automate and release using modern development methods

AWS certified at an appropriate level

Read more
Matellio India Private Limited
Harshit Sharma
Posted by Harshit Sharma
Remote, Jaipur
5 - 12 yrs
₹5L - ₹13L / yr
DevOps
Windows Azure
skill iconAmazon Web Services (AWS)
skill iconDocker
skill iconKubernetes
+3 more
  • At least 5 year of experience in Cloud technologies-AWS and Azure and developing. 
  • Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
  • Hands on experience in DevOps tools configuration in different environments.
  • Strong knowledge of working with DevOps design patterns, processes and best practices
  • Hand-on experience in Setting up Build pipelines.
  • Prior working experience in system administration or architecture in Windows or Linux.
  • Must have experience in GIT (BitBucket, GitHub, GitLab)
  • Hands-on experience on Jenkins pipeline scripting.
  • Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
  • Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
  • Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
  • Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
  • Good to have experience in migrating code repositories from one source control to another.
  • Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
  • Must have good communication skills and problem solving skills
Read more
LogiNext

at LogiNext

1 video
7 recruiters
Rakhi Daga
Posted by Rakhi Daga
Mumbai
8 - 10 yrs
₹1L - ₹1L / yr
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
+1 more

LogiNext is looking for a technically savvy and passionate Principal DevOps Engineer or Senior Database Administrator to cater to the development and operations efforts in product. You will choose and deploy tools and technologies to build and support a robust infrastructure.

You have hands-on experience in building secure, high-performing and scalable infrastructure. You have experience to automate and streamline the development operations and processes. You are a master in troubleshooting and resolving issues in dev, staging and production environments.


Responsibilities:


Design and implement scalable infrastructure for delivering and running web, mobile and big data applications on cloud Scale and optimise a variety of SQL and NoSQL databases (especially MongoDB), web servers, application frameworks, caches, and distributed messaging systems Automate the deployment and configuration of the virtualized infrastructure and the entire software stack Plan, implement and maintain robust backup and restoration policies ensuring low RTO and RPO Support several Linux servers running our SaaS platform stack on AWS, Azure, IBM Cloud, Ali Cloud Define and build processes to identify performance bottlenecks and scaling pitfalls Manage robust monitoring and alerting infrastructure Explore new tools to improve development operations to automate daily tasks Ensure High Availability and Auto-failover with minimum or no manual interventions


Requirements:


Bachelor’s degree in Computer Science, Information Technology or a related field 8 to 10 years of experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure Strong background in Linux/Unix Administration and Python/Shell Scripting Extensive experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure Experience in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms Experience in query analysis, peformance tuning, database redesigning, Experience in enterprise application development, maintenance and operations Knowledge of best practices and IT operations in an always-up, always-available service Excellent written and oral communication skills, judgment and decision-making skills

Read more
Electrum

at Electrum

4 candid answers
Nandini Matla
Posted by Nandini Matla
Hyderabad
4 - 9 yrs
₹4L - ₹15L / yr
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
+1 more

Electrum is looking for an experienced and proficient DevOps Engineer. This role will provide you with an opportunity to explore what’s possible in a collaborative and innovative work environment. If your goal is to work with a team of talented professionals that is keenly focused on solving complex business problems and supporting product innovation with technology, you might be our new DevOps Engineer. With this position, you will be involved in building out systems for our rapidly expanding team, enabling the whole engineering group to operate more effectively and iterate at top speed in an open, collaborative environment. The ideal candidate will have a solid background in software engineering and a vivid experience in deploying product updates, identifying production issues, and implementing integrations. The ideal candidate has proven capabilities and experience in risk-taking, is willing to take up challenges, and is a strong believer in efficiency and innovation with exceptional communication and documentation skills.

YOU WILL:

  • Plan for future infrastructure as well as maintain & optimize the existing infrastructure. 
  • Conceptualize, architect, and build:
  • 1. Automated deployment pipelines in a CI/CD environment like Jenkins;
  • 2. Infrastructure using Docker, Kubernetes, and other serverless platforms; 
  • 3. Secured network utilizing VPCs with inputs from the security team. 
  • Work with developers & QA team to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional, and performance status.
  • Work with developers to institute systems, policies, and workflows which allow for a rollback of deployments. 
  • Triage release of applications/ Hotfixes to the production environment on a daily basis.
  • Interface with developers and triage SQL queries that need to be executed in production environments.
  • Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
  • Assist the developers and on calls for other teams with a postmortem, follow up and review of issues affecting production availability.
  • Scale Electum platform to handle millions of requests concurrently.
  • Reduce Mean Time To Recovery (MTTR), enable High Availability and Disaster Recovery

PREREQUISITES:

  • Bachelor’s degree in engineering, computer science, or related field, or equivalent work experience.
  • Minimum of six years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructures such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail, and other services provided by AWS.
  • At least 2 years of experience in building and owning serverless infrastructure.
  • At least 2 years of scripting experience in Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible).
  • Experience building a multi-region highly available auto-scaling infrastructure that optimizes performance and cost.
  • Experience in automating the provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
  • Must have prior experience automating deployments to production and lower environments.
  • Worked on providing solutions for major automation with scripts or infrastructure.
  • Experience with APM tools such as DataDog and log management tools.
  • Experience in designing and implementing Essential Functions System Architecture Process; establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
  • Experience establishing and enforcing:
  • 1. System monitoring tools and standards
  • 2. Risk Assessment policies and standards
  • 3. Escalation policies and standards
  • Excellent DevOps engineering, team management, and collaboration skills.
  • Advanced knowledge of programming languages such as Python and writing code and scripts.
  • Experience or knowledge in - Application Performance Monitoring (APM), and prior experience as an open-source contributor will be preferred.


Read more
DigilyticsAI

at DigilyticsAI

1 video
2 recruiters
Komal Rathore
Posted by Komal Rathore
Gurugram
3 - 9 yrs
₹6L - ₹15L / yr
Linux/Unix
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
+2 more

About Us

At Digilytics™, we build and deliver easy to use AI products to the secured lending and consumer industry sectors. In an ever-crowded world of clever technology solutions looking for a problem to solve, our solutions start with a keen understanding of what creates and what destroys value in our clients’ business.

Founded by Arindom Basu (Founding member of Infosys Consulting), the leadership of Digilytics™ is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, the Digilytics™ leadership is focused on building a values-first firm that will stand the test of time.

We are currently focused on developing a product, Revel FS, to revolutionise loan origination for mortgages and secured lending. We are also developing a second product, Revel CI, focused on improving trade (secondary) sales to consumer industry clients like auto and FMCG players.

The leadership strongly believes in the ethos of enabling intelligence across the organization. Digiliytics AI is headquartered in London, with a presence across India.

Website: http://www.digilytics.ai">www.digilytics.ai

 

 Responsibilities

  • Experience with Azure services (Virtual machines, Containers, Databases, Security/Firewall, Function Apps etc)
  • Hands-on experience on Kubernetes/Docker/helm.
  • Deployment of java Builds & administration/configuration of Nginx/Reverse Proxy, Load balancer, Ms-SQL, Github, Disaster Recovery,
  • Linux – Must have basic knowledge- User creation/deletion, ACL, LVM etc.
  • CI/CD - Azure DevOps or any other automation tool like Terraform, Jenkins etc.
  • Experience with SharePoint and O365 administration
  • Azure/Kubernetes certification will be preferred.
  • Microsoft Partnership experience is good to have. 
  • Excellent understanding of required technologies
  • Good interpersonal skills and the ability to communicate ideas clearly at all levels
  • Ability to work in unfamiliar business areas and to use your skills to create solutions
  • Ability to both work in and lead a team and to deliver and accept peer review
  • Flexible approach to working environment and hours to meet the needs of the business and clients

 

Must Haves:

  • Hands-on experience on Kubernetes/Docker/helm.
  • Experience on Azure/Aws or any other cloud provider.
  • Linux & CI/CD tools knowledge.

 

Experience & Education:

  • A start up mindset with proven experience working in both smaller and larger organizations having multicultural exposure
  • Between 4-9 years of experience working closely with the relevant technologies, and developing world-class software and solutions
  • Domain and industry experience by serving customers in one or more of these industries - Financial Services, Professional Services, other Retail Consumer Services
  • A bachelor's degree, or equivalent, in Software Engineering and Computer Science

 

Read more
APT Portfolio

at APT Portfolio

1 recruiter
Ankita  Pachauri
Posted by Ankita Pachauri
Delhi, Gurugram, Bengaluru (Bangalore)
10 - 15 yrs
₹50L - ₹70L / yr
DevOps
skill iconKubernetes
skill iconDocker
skill iconAmazon Web Services (AWS)
Windows Azure
+13 more

A.P.T Portfolio, a high frequency trading firm that specialises in Quantitative Trading & Investment Strategies.Founded in November 2009, it has been a major liquidity provider in global Stock markets. 


As a manager, you would be incharge of managing the devops team and your remit shall include the following

  • Private Cloud - Design & maintain a high performance and reliable network architecture to support  HPC applications
  • Scheduling Tool - Implement and maintain a HPC scheduling technology like Kubernetes, Hadoop YARN  Mesos, HTCondor or Nomad for processing & scheduling analytical jobs. Implement controls which allow analytical jobs to seamlessly utilize ideal capacity on the private cloud. 
  • Security - Implementing best security practices and implementing data isolation policy between different divisions internally. 
  • Capacity Sizing - Monitor private cloud usage and share details with different teams. Plan capacity enhancements on a quarterly basis. 
  • Storage solution - Optimize storage solutions like NetApp, EMC, Quobyte for analytical jobs. Monitor their performance on a daily basis to identify issues early.
  • NFS - Implement and optimize latest version of NFS for our use case. 
  • Public Cloud - Drive AWS/Google-Cloud utilization in the firm for increasing efficiency, improving collaboration and for reducing cost. Maintain the environment for our existing use cases. Further explore potential areas of using public cloud within the firm. 
  • BackUps  - Identify and automate  back up of all crucial data/binary/code etc in a secured manner at such duration warranted by the use case. Ensure that recovery from back-up is tested and seamless. 
  •  Access Control  - Maintain password less access control and improve security over time. Minimize failures for automated job due to unsuccessful logins. 
  •  Operating System  -Plan, test and roll out new operating system for all production, simulation and desktop environments. Work closely with developers to highlight new performance enhancements capabilities of new versions. 
  •  Configuration management  -Work closely with DevOps/ development team to freeze configurations/playbook for various teams & internal applications. Deploy and maintain standard tools such as Ansible, Puppet, chef etc for the same. 
  •  Data Storage & Security Planning  - Maintain a tight control of root access on various devices. Ensure root access is rolled back as soon the desired objective is achieved.
  • Audit access logs on devices. Use third party tools to put in a monitoring mechanism for early detection of any suspicious activity. 
  • Maintaining all third party tools used for development and collaboration - This shall include maintaining a fault tolerant   environment for GIT/Perforce, productivity tools such as Slack/Microsoft team, build tools like Jenkins/Bamboo etc


Qualifications 

  • Bachelors or Masters Level Degree, preferably in CSE/IT
  • 10+ years of relevant experience in sys-admin function
  • Must have strong knowledge of IT Infrastructure, Linux, Networking and grid.
  • Must have strong grasp of automation & Data management tools.
  • Efficient in scripting languages and python


Desirables

  • Professional attitude, co-operative and mature approach to work, must be focused, structured and well considered, troubleshooting skills.
  •  Exhibit a high level of individual initiative and ownership, effectively collaborate with other team members.

 

APT Portfolio is an equal opportunity employer

Read more
IT Infrastructure Service Co | Remote/ Delhi NCR

IT Infrastructure Service Co | Remote/ Delhi NCR

Agency job
via Unnati by Ramya Senthilnathan
Remote, NCR (Delhi | Gurgaon | Noida)
2 - 3 yrs
₹3L - ₹6L / yr
Windows Azure
Tech Support
Linux/Unix
Powershell
cloud engineer
+3 more
This is a great opportunity for young and ambitious people looking to make a career in IT infrastructure solution sales!!

Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.

With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
 
As a Cloud Engineer, you will be responsible for assessment, planning, design, and testing for the implementation, support of existing & potential customers.
 
What you will do:
  • Working closely with other engineers and administrators
  • Learning intimate knowledge of how best to customize the services available on various cloud platforms to help us become more secure and efficient.
  • Assessing client requirements and coming up with costing for the sales team
  • Planning and designing client infrastructure on Microsoft Azure and AWS
  • Setting up alerts and monitor the health of cloud resources
  • Handling the day-to-day management of clients’ cloud-based solutions Implementing security and protecting Identities
  • Diagnosing and troubleshooting technical issues relating to Microsoft Azure and AWS
  • Helping customers successfully deploy and implement cloud computing solutions
  • Resolving technical support tickets via telephone, chat, email and sometimes in-person
  • Keeping self and team updated with new cloud services offerings from Microsoft, Amazon & Google
  • Staying current with industry trends, making recommendations as needed to help the company excel

 

What you need to have:
  • Experience in cloud-based tech
  • This position requires excellent written and verbal communication skills and negotiation 
  • Should have working knowledge of Microsoft Azure Calculator and AWS Calculator
  • A clear understanding of core Cloud Computing services
  • Knowledge of various computer services on Microsoft Azure and AWS
  • Knowledge of various storage services on Microsoft Azure and AWS
  • Knowledge of log collecting services available with Microsoft Azure and AWS
  • Experience of working with popular operating systems such as Linux & Windows
  • Experience of computer networks
  • Experience of computer technologies like Active Directory, network protocols & subnetting
  • Experience in automating day to day tasks using PowerShell scripting
  • Confidence in own abilities
  • Knowledgeable within this subject area and a thought leader
  • Fast assimilator of information
  • Imaginative problem solver
  • Structured organizer
  • Strong relationship building skills
  • Strong analytical & numeracy skills
  • Ability to use initiative and work under pressure, prioritizing to meet deadlines
  • Driven, leading on initiatives, being committed to the role, and delivering on objectives and deadlines
  • Service Orientation, demonstrable commitment to customer service
Read more
Remote only
7 - 20 yrs
₹10L - ₹25L / yr
DevOps
DevSecOps
Reliability engineering
skill iconAmazon Web Services (AWS)
Windows Azure
+2 more

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

 

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.

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