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Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.
Job Profile:
- Prior experience as Technical Support be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?
About Company
Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.
Roles & responsibilities
• Onboarding, Handling, and Managing HNI / Ultra HNI clients.
• Accountable to achieve Annual revenue, AUM & Strategic product targets in the respective geography.
• Aiming for consistent growth of customer wallet share and book size.
• Advising and meeting clients on their business and investment needs based on their risk appetite and performance objective through various structuring solutions.
• Constantly review client portfolios and give a bird’s eye view.
• Ability to work in partnership with Federal Bank and drive leads & AUM.
• Service existing clients with the support of the client servicing team
• Adherence to all regulatory, statutory, and corporate compliance standards
Requirements
• 8+ years of experience in the Wealth Management space
• Must have completed an MBA from a premier business school.
• Should have a sound understanding of Wealth Management Products (MF, Bonds, PMS, AIFs, PE, etc.) & markets.
• English is mandatory and command of the local language would be beneficial.
• Ability to work in tandem with our channel partner and generate leads & business.
• Good communication and presentation skills
Betsperts
Senior UX Designer
Job description:
We are looking for an experienced UX designer to join our team, a UX-UI expert with a passion for product design & brand design. Prior experience with Sports, Betting or Fantasy Sports domain would be preferable.
Roles and Responsibilities:
Create user flows, wireframes, prototypes, high fidelity mockups to illustrate concepts to communicate high-level design strategies and detailed interaction behaviors.
Leading end-to-end design of new products and supporting the continuous improvement efforts of existing products.
Define end-to-end features and solve complex problems with simple and elegant solutions.
Drive the design process by independently defining design requirements, scoping UX projects, and prioritizing tasks.
Skills Required:
Ability to create an entire design flow: user research, wireframes and prototypes, design implementation, usability testing.
A strong connection to the design community. One who is kept up to date and is constantly seeking new information, new research and creative tools
Strong and proven Portfolio
Full control on Sketch, Figma.
Good exposure to User Research, Interaction design, Visual Design
Ability to think at a high level and articulate rationale for adopted design direction and continuously advocate for the end-user
Excellent communication skills
Experience:
4 to 8 Years
Location:
Indore or Work from home (permanently)
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
About 6sense : The 6sense Account Engagement Platform helps B2B organizations achieve predictable revenue growth by putting the power of AI, big data, and machine learning behind every member of the revenue team.
https://hub.6sense.com/welcome/6sense-funding-announcement">In one of the latest news,6sense Raises $125 Million in Series D Funding, Increases Valuation to $2.1 Billion https://hub.6sense.com/welcome/6sense-funding-announcement.
In the other news,6sense was named one of https://twitter.com/Inc">@Inc's Best Workplaces for the third year in a row.
As an Engineering Manager at 6sense ,you will have the opportunity to-
- Recruit and retain top-tier software engineering talent.
- You will nurture an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor, while planning and supporting career development
- You will diagnose and resolve systemic obstacles that prevent your team from delivering high-quality software.
- You will meet 1-1 with team members on a regular basis.
- Recruit and retain top-tier software engineering talent
- Work cross functionally with other Engineering Managers to strategize and execute on crucial business objectives along with managing upstream and downstream dependencies
- Work with the Product Managers on project planning and roadmap
- Apply distributed computing and map-reduce knowledge to compute, dedupe, and derive insights from billions of records daily
- Intellectually contribute to the software, data, process, and growth of other team members
- Participate in writing applicable patents for your ground-breaking work
- Promote and set examples for high code quality like unit testing, good variable naming, modularity, etc.
- Own products/features at multiple levels: code, data, metrics, reduction of support frequency, etc.
- Ensure new features are properly tested at scale prior to release
Required qualifications and must have skills
- 5+ years of experience managing a team of 5+ engineers
- 10+ years of experience in delivering software
- BS / MS in Software Engineering or an equivalent degree
- Experience leading by influence in multi-team, cross-functional projects
- Proficient with SQL Server/T-SQL programming in creation and optimization of complex Stored Procedures, UDF, CTE and Triggers
- Overall Experience should be between 4 to 7 years
- Experience working in a data warehouse environment and a strong understanding of dimensional data modeling concepts. Experience in SQL server, DW principles and SSIS.
- Should have strong experience in building data transformations with SSIS including importing data from files, and moving data from source to destination.
- Creating new SSIS packages or modifying existing SSIS packages using SQL server
- Debug and fine-tune SSIS processes to ensure accurate and efficient movement of data. Experience with ETL testing & data validation.
- 1+ years of experience with Azure services like Azure Data Factory, Data flow, Azure blob Storage, etc.
- 1+ years of experience with developing Azure Data Factory Objects - ADF pipeline, configuration, parameters, variables, Integration services runtime.
- Must be able to build Business Intelligence solutions in a collaborative, agile development environment.
- Reporting experience with Power BI or SSRS is a plus.
- Experience working on an Agile/Scrum team preferred.
- Proven strong problem-solving skills, troubleshooting, and root cause analysis.
- Excellent written and verbal communication skills.
- 4 year degree or equivalent experience
- 8 to 13 years of software development experience
- Demonstrates broad and deep expertise in any programming languages(Java, GoLang) and open source frameworks (e.g., Spring Boot, Micronut).
- Designs, develops, and approves end-to-end functionality of a product line, platform, or infrastructure and microservices.
- Must have exposure to at least one cloud product/platform development.
- Working knowledge of any one client side framework like ReactJS or Angular, etc.
- Should have exposure to one or more databases like Cassandra, MongoDB, Graph, Redis, Elastic Search and Postgres.
Skills:
- Knowledge and experience of B2B Lead Generation in IT services
- Experience of Cold calling
- A good knowledge and understanding of the technical aspects of the following:-
- Microsoft Office and associated systems, including CRM
- Social Networking (LinkedIn)
- Excellent communication skills and an excellent telephone manner
- Ability to work independently and under pressure
- Good verbal and written skills
- Good organisational skills and attention to detail
Roles and Responsibilities:
- Generate new leads using cold calling, social media, and other relevant lead generation tools.
- Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities.
- Organise and keep the lead status updated in the CRM software
- Follow up on leads and conduct research to identify potential prospects.
- Promote the company’s products/services addressing or predicting clients’ objectives
- To use company databases to gain potential leads.
- Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
- Screens potential business deals by analysing market strategies, deal requirements, and financials.
US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives
LOCATION: DELHI/NCR
COMPANY TYPE: COMMERCIAL PRINTING PRESS
EXPERIENCE: Min. 4-5 YEAR OF COMMERCIAL PRINTING PRESS (OFFSET PRINTING M/C SETUP). HAVING SOME CLIENTS OF ITS OWN
JOB PROFILE : PRECUREMENT OF WORK FROM PUBLISHERS, GOVT OFFICE, INSTITUTES, ETC…
QUALIFICATION: GRADUATE / DIPLOMA OR DEGREE FROM PRINTING
SALARY: AS PER TARGET /KNOWLEDGE appx 40,000 AND ABOVE