Let the best companies discover your talent - Check out Cutshort Discovered

Tech Support Engineer
Posted by Tejas Phatak

apply to this job
2 - 4 years
{{400000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{800000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}


Tech Support
Communication Skills
Technical Writing
Customer Relationship Management (CRM)

Job description

A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names>   Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts

About Plobal Apps

Our Mobile App platform allows just anyone to build an ecommerce app. So start creating your Mobile App today and take your business to a new level.






6-50 employees


Raised funding
View company

Why apply to jobs via CutShort

No long forms
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Discover employers in your network
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Make your network count
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
{{2101133 | number}}
Matches delivered
{{3712187 | number}}
Network size
{{6212 | number}}
Companies hiring

Similar jobs


Founded {{job.companyid.founded}}
Products and services{{j_company_types[job.companyid.type - 1]}}
{{j_company_sizes[job.companyid.size - 1]}} employees
{{j_company_stages[job.companyid.funding - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
{{job.remoteRole ? "Remote, " : ""}}{{job.locations.joinWithGrammar()}}
Experience icon
{{job.expRange.min}} - {{job.expRange.max}} years
Experience icon
Best in industry{{job.salaryRange.min/(job.salaryRange.duration == "MONTH" ? 12 : 100000)}} - {{job.salaryRange.max/(job.salaryRange.duration == "MONTH" ? 12 : 100000)}} {{(job.salaryRange.duration == "MONTH" ? "/month" : "lacs/annum")}}


Job posted by
apply for job
apply for job
{{job.createdBy.name}} picture
Job posted by
{{job.createdBy.name}} picture
Apply for job
apply for job
Did not find a job you were looking for?
Search for relevant jobs from 7000+ companies such as Google, Amazon & Uber actively hiring on CutShort.
Want to apply for this role at Plobal Apps?
Hiring team responds within a day
apply for this job
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No spam.