Kubernetes
Amazon Web Services (AWS)
PythonPosition Overview:
As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position
Work Location: Pune
Job Type: Hybrid
Key Responsibilities:
- Monitor for, triage, and resolve live issues in mission critical enterprise environments.
-Active Customer engagements: Work daily with customers in a proactive manner providing full lifecycle support and implementing solutions to maximize value to the customer.
-Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by implementing solutions the current issues and in time propose new solutions.
-Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.
-Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders, Ensuring product meets the customers’ requirements and align with the overall product vision.
-Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.
-Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.
-Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.
-Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Strong domain knowledge in Networking and/or Storage Networking technologies and practices.
- 5+ years of practical experience in networking domain (an additional storage networking experience is a plus), with a focus on supporting enterprise customers.
-Strong Linux system administration skills with focus on Full-Stack troubleshooting, LAMP style hosted applications, shell scripting and performance tuning.
-Experience with Windows administration including but not limited to AD, Group Policy administration, performance monitoring, and performance tuning
- Broad experience with monitoring fundamentals and familiarity with data collection methods for key infrastructure technologies from AJAX to Xenserver
- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.
- Strong communication and interpersonal skills with the ability to interact effectively with customers and internal teams across geographies and time zones.
-Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
-Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.
Why Join Us:
- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.
- Collaborative and innovative work environment.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- Chance to work on cutting-edge technology and products that make a real impact.
If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Virtana
About
Virtana is the leader in observability for hybrid infrastructure. The AI-powered Virtana Platform delivers a unified view across applications, services, and underlying infrastructure, correlating user impact, service dependencies, performance bottlenecks, and cost drivers in real time. Trusted by Global 2000 enterprises, Virtana helps IT, operations, and platform teams improve efficiency, reduce risk, and make faster, AI-driven decisions across complex, dynamic environments. Learn more at virtana.com.
Virtana is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Recent Milestones
- Acquired Zenoss to build a unified observability platform combining deep infrastructure analytics, AI-driven intelligence, and end-to-end service visibility.
- Launched AI Factory Observability (AIFO) to address the performance, cost, risk, and visibility challenges of AI infrastructure across GPU-driven and hybrid environments.
- Recognized as Best Hybrid Cloud Solution (2025) by The Cloud Awards.
- First to extend Agentic AI across the Enterprise Stack, enabling autonomous, full-stack intelligence.
- Patented Full-Stack Cloud Optimization for AI Environments, driving smarter performance and cost efficiency for modern AI workloads.
Tech stack
JavaPythonAmazon Web Services (AWS)Kubernetes
DockerCandid answers by the company
Virtana builds the industry’s deepest hybrid infrastructure observability platform, giving enterprises unmatched visibility into their complex IT environments -whether on‑premises, in the cloud, or across both.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon