15+ Community Management Jobs in Mumbai | Community Management Job openings in Mumbai

What you will do:

• Responding to customers in a timely manner
• Monitoring, tracking and reporting on feedback and online reviews
• Organizing and managing events to boost brand awareness
• Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
• Gathering, analyzing and reporting customer satisfaction and feedback to management
• Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
• Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
• Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
• Liaising with the PR team to build the brand and increasing awareness using brand evangelists
• Co-ordinating with the brand ambassador team once we get one on board
• Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
• Building relationships with customers, industry professionals and journalists
• Staying up-to-date with digital technology trends

 

Desired Candidate Profile

What you need to have:

• Ability to identify issues in the existing system and processes and come up with innovative solutions
• A heavy focus on details
• Strong people connection
• Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
• Ability to build long term relationships with potential customers
• Entrepreneurial ownership    

 

Love working with influencers and using social media?

 

We are seeking a digitally savvy, experienced marketing mind to develop and execute our influencer marketing strategies and creative social media campaigns.

 

The intern is responsible for planning social media calendars, collaborating with in-house designers to create social media posts, assisting the social media team with brainstorming campaigns, monitoring and posting on blogs and social networks, engaging in online forums, participating in online outreach and promotion, optimizing our website, and conducting keyword analysis. Those looking to gain valuable online media experience with an established organization are encouraged to apply.

 

Interest and passion for Health, Wellness & Fitness industry is a must!

Location - Mumbai
Experience - 3 to 5 years
Position : Community Manager - Brand Marketing

A community manager is the core of building and nurturing like minded individuals who
resonate with the brand philosophy.

1. Constantly identify influencers (sports, fitness, wellness, health) who are relevant for
the brand and onboard them as a brand ambassador.
2. Work closely with them to understand their needs and marry them to the brand
requirements to create relevant campaigns (for different channels like digital, events
etc)
3. Maintain strong relationships with the community and ensure that there are timely
meetings and seminars done with them (learning, sharing feedback, etc)
4. Ideate and innovate to create new approaches and campaigns with the community
5. Partner with relevant events and seminars to build brand awareness amongst various
communities.
6. Identify and execute relevant sponsorship and partnership opportunities.
7. Introduce the brand to relevant groups across digital and offline channels and explore
collaborations with them on an ongoing basis.
8. Work closely with the marketing team to promote the community to owned and
earned channels like social media, PR, website etc.
Requirements
1. Should have worked with sports people, athletes etc (both grassroot and national)
2. Experience in end to end planning and execution of community management and
engagement.
3. Ideal candidate would have 4+ years experience in influencer marketing (sports,
athletes specialists would be a bonus)
4. Understanding of digital media and its usage for building communities.
5. Handling offline and online events and seminars
6. Self starter, motivated and ability to single-handedly manage projects.
7. Should be passionate about sports of some form, and should be into health & fitness
(runners, football players etc)

We are looking for someone with a flair for communication to join our social media marketing team.

Responsibilities:

•  Overseeing the company’s social media accounts management.
• Developing creative, engaging, innovative content for regularly scheduled posts, which would enlighten audiences and help in promoting brand-focused messages.
• Growing and expanding the company’s social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, Linked In, Twitter, and Instagram.
• Developing social media plans, new content and engagement strategies, and day-to-day management of social media profiles.
• Cultivating leads and sales by online marketing.
• Generating posts for various social media platforms.
•  Managing content (Including website) and SEO ( Search Engine Optimization) and generating inbound traffic.
• Monitoring the social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement.
• Participating in interviews, hiring process as well as the learning and development process of the social media team members.
• Working closely with other departments to develop social media timelines that coinciding with new product releases, ad campaigns, or other brand messages.
• Researching and developing reports on competitor activity within social media spaces.

Required Skills

• Bachelor’s degree in a related field or equivalent work experience.

• Background in media, marketing, and/or communications.

• Superior written and verbal communication skills

• Strong grammar and spelling skills with attention to detail and accuracy.

• Ability to produce high-quality work within a short time frame.

• Agile and able to adapt in a fast-paced environment

• Sound understanding of social media and the amplification of digital content.

• The ability to multitask, meet deadlines and work efficiently within a small team environment.

• Polished interpersonal skills and ability to work with the team.

• Enthusiastic, positive and good at idea generation.

• Any photography/videography skills an asset

HANDLING SOCIAL MEDIA ACCOUNTS FOR OUR CLIENTS
- MANAGE END TO END SOCIAL MEDIA ACCOUNTS
- DELIVERY CONSISTENT GROWTH AND ENGAGEMENT
- HANDLE MULTI LINGUAL COMMUNICATIONS [ HINDI AND ENGLISH]
- DEFINE, ORGANISE AND DELIVER SOCIAL MEDIA CONTENT THAT HAS HIGH VALUE.

Job Summary
We are a young 4 people start-up. Looking for someone who is passionate about working in an early-stage start-up, works hard, takes responsibility and is a fast learner. We would ideally want someone who wants to be invested in the company and its goal, and hence would compensate a part of the salary with ESOPs.

Responsibilities and Duties
>> Designing Campaigns: understanding brand requirements, selecting influencers, designing a content strategy for influencers
>> Campaign Management: executing your designed marketing campaign via influencers, monitoring performance, liaising with the brand/client
>> Community Management: growing the community of influencers, managing influencers, resolving their concerns and training/helping them perform better

About Us
We at Opa Reviews, help brands spread word-of-mouth by activating thousands of micro-influencers to create review content on social media platforms. This voluminous, rich, influential content deserves its own platform to help people shop. Our aim is to be that social review platform.

About Founder
IIT Bombay graduate, 2nd-time entrepreneur, 4 yrs of work-ex in marketing, sales, management consulting and product management

Location:
WeWork, Chromium, JVLR, Powai

Owing to the dynamic nature of this role, there are very few routines, which include the following: - Analyse Target Groups on various criteria to facilitate strategic planning - Curate and manage marketing avenues along with related costs, viability, and approach - Social Media Marketing Conceptualization, Iteration, Curation, and Application. (Facebook, Twitter, Instagram) - Understanding current Print, Digital & Electronic media dynamics to suggest advertisement placement - Remaining up to date with industry and market dynamics to integrate information with strategy - Generating quality leads while optimizing cost ratios - Presenting collateral ideas to clients and guiding them through their marketing journey.

Duties and responsibilities Researching organizations and individuals online (especially on social media) to identify new leads and potential new market Contacting potential clients via email or phone to establish rapport and set up meetings Planning and overseeing new marketing initiatives Preparing PowerPoint presentations to the clients. Contacting clients to inform them about new developments in the company’s products Coordinating with the internal teams and updating the clients about the progress of the project. Negotiating and renegotiating by phone, email, and in person and also follow up for payment. Developing sales goals for the company and ensuring they are met Below skills required. Good communication skills Good interpersonal skills Good business knowledge Negotiation skills Tact and diplomacy Creativity A good grasp of numbers and the ability to write documents in a professional style Organizational skills A hunger to stay up to date with economic matters The ability to stay calm under pressure and meet tight deadlines The ability to keep objectives and goals firmly in sight Problem-solving skills

Be in charge of the marketing activities at Instataskers. This involves, 1- Marketing strategy for Digital. this will include strategizing the marketing plan for social media channels. Coming up with ideas, being in touch with freelancers to get the designs executed. Manage paid marketing. 2- Content Strategy -We do a lot of content marketing in the form of blogs, email marketing, medium etc. To come up with blog topics, get it written by our writers by helping them with keywords. Manage profile on quora,medium. 3- Offline marketing- Being a marketplace we can have offline networking sessions with our clients and vendors. 4- Public Relations and promotions. Candidate must have good experience and knowledge of paid marketing.

Mentoria is India's first holistic career discovery ecosystem that enables students to discover themselves and their ideal career path, thereby ensuring that they live happier, more productive and successful life. Through our knowledge gateway, students will gain access to curated content on their identified career paths, engage with industry experts to gain better and deeper understanding of "reality" in these careers and build communities with their peers to interact on a daily basis with the like-minded individuals. While we have an entire ecosystem that students can discover their careers in, the basis of their discovery will be determined by the psychometric test they give, and the career counsellor they interact with. Career counsellors are the most important part of the ecosystem, as they are the only human face to it. They are also the bridge between what the real-life conditions and aspirations of the student/parent are - and what the career report is saying. Your responsibilities will be divided into 3 parts: - Counsellor Acquisition - Workshop Management - Counsellor Retention and Growth - Counsellor Acquisition 1. Understanding what our ideal counsellor profile looks like and assisting in enhancing the ideal profile. 2. Researching the market/city we are launching in and the target audience. Identifying the mediums through which you can connect with the target audience, or where they are most active. 3. Skim, Scan and Select - Identifying potential counsellors in each of the launch cities through the mediums that you think are appropriate. Using recruitment platforms like Naukri, LinkedIn, Monster, Social Media, Target groups etc. 4. Creating counsellor networks around cities. 5. Taking them ahead in the acquisition process - where they would go through the training programs, do the pre and post work assigned to them, and be assessed by Mentoria's psychometric team. 6. Onboarding the counsellors who are selected post training process. 7. Managing complete counsellor documentation, communication and operations. - Workshop Management 1. Identifying venues where counsellor workshops can take place, organizing event pre-work, planning of the workshops and the coordination of resources that are required. 2. Coordinating and following up with counsellors to ensure their presence in the workshops. 3. Facilitation of the event - venue setup, resource arrangement, training kits etc - Counsellor Retention and Growth 1. Understanding the counsellor community and facilitating their learning or monetary needs. 2. Answering any and every query that counsellors have about the counselling process of Mentoria. 3. Growing this counsellor community through referrals and other means in the cities that Mentoria has launched in. 4. Ensuring that Mentoria is in touch with each one of our counsellors, consistently asking for and giving feedback. What do you need to apply for this role? 1. 3-5 years of talent acquisition experience. 2. Fluent communication Skills 3. Process Driven attitude 4. Comfortable with travelling to different cities in India for counsellor training workshops and relationship management. 5. A driving passion that will help you collaborate with us to achieve our nation transforming ambition. What is in it for you? - Flexible work hours - 2 weeks paid time off - Health Benefits - Performance Bonus - Free entry onto the Mentoria ecosystem for any students in your immediate family that are looking for career guidance. - A super creative and motivational work environment. - Monthly budgets to buy books of your choice.

We are looking for a highly driven Ayurveda Community Manager who is passionate about building and growing a community of Ayurveda Doctors. The candidate must atleast have a Bachelor’s degree in Ayurveda. This role is focused on building the community of Ayurveda doctors from the start. We are looking for a dynamic individual that is willing to work in a fast paced environment of a venture capital funded startup and is willing to hustle to achieve company goals quickly. This opportunity allows the individual to be at the forefront on how to build a world class community of Ayurveda doctors and what it takes to win in an entrepreneurial setting. It will allow the individual to learn and experience new things, build skills and networks that are normally impossible in a corporate environment and be on a trajectory to exponential personal and professional growth! The individual will work directly with the founder and CEO and is responsible for onboarding Ayurveda practitioners and experts onto the AyurConnect platforms. Essential Duties • Ultimate objective is to be the face of AyurConnect in the Ayurveda Doctor’s community • Ayurveda Doctors On board - Ideate and implement innovative ways to help grow our community and engage them by implementing innovative mechanisms and tools. • Online and Offline Ayurveda Doctor’s Interaction - Getting Ayurveda Doctors engaged and building our community is a significant part of the role. • Conceptualizing, coordinating, and hosting unique and memorable Ayurveda Doctors Meet-up experiences. • Attend community events to be able to network and spread the word and get Ayurveda Doctors on-boarded. • Manage projects / lead specific community initiatives – Lead certain important aspects of AyurConnect Community strategy including conceptualizing and executing the strategy. Skills Required: • A BAMS degree with 3-5 Years of prior experience a must • Strong interpersonal and communication skills a must • An MD Ayurveda or Ph.D a plus • Degree from R.A Podar or TISS a plus • Admin of Facebook and Ayurveda groups preferred but not necessary. • Education/Experience abroad preferred but not necessary. What We're Building AyurConnect wants to provide a platform where Ayurvedic doctors share their knowledge, best practices and treatment protocols with other Ayurvedic doctors and collaborate on research based, science backed initiatives in Ayurveda. The mission of our organization is to propagate Ayurveda in India and abroad so that users can find a natural and holistic way in treating their ailments and Ayurvedic doctors get a sustainable stream of revenue through new customers.

- Digital Marketing - Social Media Marketing Activities - Public Relations - Creatives - Blogging - Content Writing - Media

1. Brainstorm and comp up with health based content (with a lifestyle angle if need be) that has the potential of becoming viral on social media. 2. Work in close association with the in-house Social Media Team to strategize effective ways of content distribution on various social media channels like FaceBook, Instagram, YouTube, Twitter, Pinterest, among others! 3. Learn the art of communicating with businesses, influencers like bloggers, vloggers, Instagrammers as well as the community and develop yourself into a mind-blowingly awesome outreach person.

• Community Management • Work closely with Brand and Digital Managers - marketing to develop, own and execute community strategy • Assist with editorial calendars, drive the ideas and concepts of engagement, and set the overall tone and direction of the community • Manage, publish content and monitor the customer relationship, community, and conversation on Facebook, Twitter, Pinterest, Instagram, Vine, Tumblr, SnapChat, Google+, Blogs, owned/on-site communities…. and more • Assist with seasonal and perennial moderation of user generated content • Listen and moderate brand mentions and sentiment across public and owned communities and conversations • Work closely with the Corporate Customer Relations Team to resolve customer service issues • Escalate issues which need attention across internal departments • Write copy consistent with the Brand voice to be used on all channels, solicit assistance from Brand copywriters as needed • Work closely with Graphic Designer on social specific imagery for various messaging and seasonal needs • Communicate content schedule each week to cross functional partners • Ensure proper tagging and tracking of all links with analytics tools • Partner with team to build authentic relationships with influencers and bloggers • Collaborate with the cross-functional teams to integrate brand into other marketing channel • Work closely with Analytics department on weekly, monthly, quarterly reporting to analyze trends, sales,traffic and growth • Research and monitor competitors presence in the social space and compile weekly reporting on most engaging content • Measure and report on business impact and customer sentiment for each social promotion and event • Communicate weekly with internal business partners on the status of social media initiatives • Provide regular qualitative and quantitative reporting on community feedback, broader conversation, and brand sentiment. • Maintain listening tools and monitoring/analytics software