
About AyurConnect
Similar jobs
The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Job Description
Expected Skills: QA (Automation Testing)
Experience: 3-5 Years
Location: Bangalore
Can join in: Immediate Joiner (15 days max)
Job Description
- Responsible for the automation testing, test planning, and test script, in accordance to the customers’ requirements and organizational quality norms.
- Activities to be performed include:
- Requirement analysis and design of software solutions based on requirements and architectural /design guidelines.
- Testing of features and/or bug-fixing and delivering solutions in accordance with coding guidelines and on time with high quality.
- Identification and implementation of unit and integration tests to ensure solution address customer requirements, and quality, security requirements of the product are met.
- Performing code review and creation / support for relevant documentation (requirement/design/test specification).
- Ensuring integration and submission of solution into software configuration management system, within committed delivery timelines.
Requirements
- 3 - 5 years experience in Manual and Automation Testing especially in professional software product development.
- Proficient in one or more of the following technologies: RESTful APIs, Selenium Web driver Automation with .NET, Java, or other object-oriented languages like NodeJS, Cypress, etc.
- Experience with all phases of software testing including test planning, functional testing, and regression testing.
- Experience in Test Planning, Scripting, and Execution
- Experience in Cloud Technology(Azure) is a plus
- Good knowledge of cross-platform rendering issues between major browsers.
- Must have good analytical, debugging ad tracing skills.
Skills
QA, TESTING, AUTOMATION, SYSTEM TESTING, Selenium, JAVA, Azure, .net, Nodejs, Cypress, RESTFUL API, CODING
- Owning the recruiting cycle from end to end, spanning all areas and disciplines.
- Managing the recruiting pipeline, which includes determining resource status and needs, coordinating recruiting events and sourcing activities, assessing and managing referral processes.
- Executing recruiting strategy, including employer promotion in the marketplace, candidate management, diversity sourcing, and interview process management.
- Managing hiring / third-party agencies and build a relationship with them.
- Working closely with business leaders to influence and delivering quality assessment and high-touch candidate experience through all aspects of the recruitment funnel.
- Periodically leading and/ or participating in cross-business/ cross-company special projects and initiatives related to talent acquisition.
- Creating, building, and maintaining networks of potential passive candidates to fill future anticipated and planned roles.
- Participating and engaging with the team at company to understand future hiring requirements and source apt candidates from the cultural perspective.
- Acting as an advisor to hiring managers to provide guidance, expertise, collaboration, and teamwork to hire the best talent.
- Working and adapting to company's ATS and keep a high bar while hiring.
- Accelerating progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately.
- 4 - 6 years of experience working in a fin-tech startup or Consulting firm.
- Degree in Human Resources or related field.
- Passionate about people and culture.
- Ability to work in a fast-paced environment.
- Have a strong affinity for critical thinking, hands-on execution, problem-solving, and are result-oriented
- Demonstrates exceptional communication competency, both oral and written.
- Self-sufficient and able to work with little direct supervision.
- Good team player, positive attitude, motivated, and eager to learn.
- If you have a passion for helping others succeed and if you genuinely believe that talent is the greatest asset of any company, we’d love to talk to you.
Knowledge on Model to Code Generation
Ability to work independently, with minimal training and direct guidance
Ability to respond to customer inquiries quickly
Ability to quickly modify/setup routes
Familiarity with Rhapsody Secure transmission protocols (e.g. Secure File Transfer (SFT) and Secure Object Access Protocol (SOAP) routes process, etc.
Prior experience with protocols like OSLC, SOAP and REST APIs
Ability to identify and resolve exceptions with electronic data exchange between EMR data submitters, and data recipients.
Knowledge of HL7/XML/FHIR/EDI standards
Strong in building JUnit tests during development
1 to 5 Years Of Experience in .Net Framework, C#, WCF, ASP.Net, MYSQL, SQL Server 2005/ 2008.
1 to 5 Years Of Hands-on Experience on MVC
Good understanding of HTML5, CSS3, Web Services, XML, XSLT, Object-Oriented Design, with experience working in high transactional applications.
Have strong concepts of OOPS.
Experience with Cloud computing (AWS Amazon Web Services/Windows Azure) will be an added advantage
Practical experience with Agile methodologies
Job Profile:
Actively participate in application design and architecture
Consistently write, translate, and code software programs and applications according to detailed design specifications.
Should be able to Deliver Quality work in a defined timeline.
Debugging, Analyzing, and Troubleshooting bugs, error, and problems in the products.
Continuously Monitor Application Performance & Improve it, Resolve any Bugs or amendments.
Conduct Training to support people on various products.
Develop High-Performance Queries, Stored Procedure & Functions On SQL SERVER
Focus on strategic issues and suggest improvements related to work processes and operations.
Analytical skills to identify the root cause and cause/effect relations
Ability to work collaboratively with development, operations, and business teams (internal and external)
Requirements:
1 to 5 years of professional experience in software development for enterprise-grade technology products with a demonstrated track record of achievement.
Should have Experienced in Development of ERP & HR Products
Must have strong analytical and creative problem-solving skills.
Strong engineering competence, including the ability to learn new technical concepts quickly.
Hiring organization
Bitplus Solutions LLP
Employment Type
5 Days working
12 Paid Leaves & 10 Festive Leaves
Gratuity benefit
Referral bonus
Overtime Allowance
Leave encashment
Maternity leaves
Mediclaim for family
Cultural activities
Quarterly Lunch
Friendly Environment
Yearly Picnic
We are looking for an engineer with ML/DL background.
Ideal candidate should have the following skillset
1) Python
2) Tensorflow
3) Experience building and deploying systems
4) Experience with Theano/Torch/Caffe/Keras all useful
5) Experience Data warehousing/storage/management would be a plus
6) Experience writing production software would be a plus
7) Ideal candidate should have developed their own DL architechtures apart from using open source architechtures.
8) Ideal candidate would have extensive experience with computer vision applications
Candidates would be responsible for building Deep Learning models to solve specific problems. Workflow would look as follows:
1) Define Problem Statement (input -> output)
2) Preprocess Data
3) Build DL model
4) Test on different datasets using Transfer Learning
5) Parameter Tuning
6) Deployment to production
Candidate should have experience working on Deep Learning with an engineering degree from a top tier institute (preferably IIT/BITS or equivalent)
Required experience and skills
- Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.
- 3+ years of total full-time work experience, preferably shipping SaaS applications.
- Startup experience strongly desired and comfortable wearing multiple hats.
- Proficiency in
- 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
- 2. broad range of internet technologies and applications.
- Knowledge of frontend technologies and frontend development experience is prized and a plus. We use React and React Native for our web app and mobile apps respectively.
- Keep high quality performance, scalability, availability & security in mind to build, extend, and maintain web front end, mobile, and backend components of an evolving, real-time application
- Write bug free clean, elegant, testable code that scales well, and is delivered on time.
- Very curious and self driven.
Responsibilities
Your responsibilities include:
-
- Completing moderately complex projects containing some ambiguity with minimal oversight
- Troubleshooting and resolve most common production issues without assistance; being able to determine basic troubleshooting steps for uncommon production issues and occasionally contributes to on-call runbook
- Removing most blockers individually and proactively escalate or seek assistance to become unblocked quickly
About Tophatter
Tophatter is re-imagining discovery commerce in a world increasingly connected by smartphones. We are the world's fastest, most entertaining marketplace for mobile shoppers.
1. Experience and in-depth knowledge of HTML and CSS. (PRIMARY)
2. Knowledge of Principles of Responsive Web Design.
3. Experienced with JavaScript and ideally knowledge of one of these frameworks Angular, React, or Polymer.
4. Knowledge and experience integrating web apps with back-end using REST API's .
5. Knowledge of VC like Git.
Extras:
1. Principles of Web Performance Standards and PWA's.
2. Build and Automation tooling using a package like Gulp or Grunt.
3. Comfortable with the command line and usage of package managers like npm and gulp.









