Head - Counsellor Acquisition, Retention and Growth

Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

Job Title :Communication Trainer

Skills :1.Verbal and Non verbal communication

2.Active Listening

3.Presentation and Public speaking skills

About the company:

Our client is a rapidly growing omni-channel luxury retailer with eight stores across Mumbai, Delhi, Kolkata and a global e-commerce platform servicing 65+ countries worldwide. The 18-year-old company is an established market leader with considerable brand equity.

Job Description: 

• Work closely with various people and teams throughout the entire app development cycle (concept, design, build, deploy & test) in an agile environment.
• Design and build applications for the Android & iOS platform using Flutter.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Knowledge of other web technologies and UI/UX standards.
• Familiarity with cloud message APIs and push notifications.
• Proficient understanding of code versioning tools like Git.
• Maintain and update the existing mobile app.

Job Specifications:

• Graduate or Post-graduate Engineer in CSE/IT/EE or allied field with 5+ years of relevant mobile app development experience.
• Minimum 2 years of experience in Flutter is a must.
• Familiarity with RESTful APIs to connect apps to back-end services.
• Excellent communication and interpersonal skills.
• Strong problem solving, analytical, decision-making and technical ability.

Benefits

• Rewards & Recognition Policies
• Group Mediclaim Cover

Are you a skilled and experienced PHP Developer looking for a challenging role in a dynamic and innovative environment? Look no further! oCode Technologies is seeking a highly motivated individual to join our team as a Senior PHP Developer.

About oCode Technologies: oCode Technologies is a leading technology firm specializing in software development and digital solutions. We work with clients from various industries, delivering cutting-edge solutions to help them achieve their business objectives. We pride ourselves on our commitment to quality and client satisfaction.

Responsibilities:

• Collaborate with cross-functional teams to understand project requirements and translate them into scalable and efficient PHP code.
• Develop high-quality web applications and APIs using PHP frameworks such as Laravel, Symfony, or CodeIgniter.
• Ensure code quality through unit testing, code reviews, and continuous integration.
• Troubleshoot and resolve technical issues in existing applications.
• Stay up to date with industry trends and best practices in PHP development.

Requirements:

• Proven experience as a PHP Developer, preferably in a senior role, with a strong portfolio of completed projects.
• Proficiency in PHP frameworks such as Magento, Wordpress, Laravel, Symfony, or CodeIgniter.
• Sound understanding of object-oriented PHP programming and MVC design patterns.
• Experience with front-end technologies including HTML5, CSS3, and JavaScript/jQuery.
• Familiarity with relational databases and SQL.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and collaboration skills.

Benefits:

• Competitive salary package.
• Opportunities for professional growth and advancement.
• Stimulating and supportive work environment.
• Exciting projects and exposure to cutting-edge technologies.
• Comprehensive health and wellness benefits.
• Flexible work hours.

WHAT YOU WILL DO:

• Execute a full software development lifecycle (SDLC)
• Develop flowcharts, layouts, and documentation to identify requirements and solutions
• Write well-designed, testable, reusable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Implement security and data protection
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest features

REQUIRED SKILLS & QUALIFICATIONS:

• Good knowledge of Core Java (Minimum Version 8)
• J2EE with a good understanding of Servlets and JSP
• Experience in Spring Modules – Spring IOC and AOP, Spring Boot (version 2 plus), JDBC
• Expertise in design and development of various web and enterprise – level applications using Java/J2EE technologies such as Spring, Hibernate, Rest services.
• Web Services (including SOAP, XML, XML Schema, JSON, and REST)
• Tools required: Maven,Eclipse, Github, and Swagger
• Good knowledge of SQL and Redis (NOSql)
• Ability to document requirements and specifications
• Proven work experience as a Software Engineer or Software Developer
• Ability to develop software in Java or any other OOPS languages
• Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing Web Applications using at least one popular Web Framework (Spring)
• Experience with test-driven development
• Proficiency in software engineering tools

PREFERRED SKILLS & QUALIFICATIONS:

• A Bachelor’s Degree in Computer Science, Software Engineering, or other related fields.
• Eight to Ten years of Software Engineering or Software Development experience, preferably in a related field.

REPORTING: This position will report to HOD

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote (Pan India) & In-Office – Jaipur, India

SHIFT TIMINGS:

Summer - 1:30pm-10:30pm IST

Winter    - 2:30pm-11:30pm IST

At Cypherock,
We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We are a mission-driven team having worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, etc.

As an early engineer at Cypherock you may:
● Implement protocols that empower millions over the world
● To ship global products that increase the adoption of decentralized currencies
● Work on World's first products. Yes! we are one of the few Indian companies building for the World from India
● Get inspired to create breakthrough technologies

Requirements:
● Experience in MEAN stack and writing Python scripts. React dev skills are a must. Experience with the Electron framework for desktop app development will be a plus
● Experience working in remote teams
● Excellent code documentation and communication skills

Required skill

• Around 6- 8.5 years of experience and around 4+ years in AI / Machine learning space
• Extensive experience in designing large scale machine learning solution for the ML use case,  large scale deployments and establishing continues automated improvement / retraining framework.
• Strong experience in Python and Java is required.
• Hands on experience on Scikit-learn, Pandas, NLTK
• Experience in Handling of Timeseries data and associated techniques like Prophet, LSTM
• Experience in Regression, Clustering, classification algorithms
• Extensive experience in buildings traditional Machine Learning SVM, XGBoost, Decision tree and Deep Neural Network models like RNN, Feedforward is required.
• Experience in AutoML like TPOT or other
• Must have strong hands on experience in Deep learning frameworks like Keras, TensorFlow or PyTorch 
• Knowledge of Capsule Network or reinforcement learning, SageMaker is a desirable skill
• Understanding of Financial domain is desirable skill

 Responsibilities 

• Design and implementation of solutions for ML Use cases
• Productionize System and Maintain those
• Lead and implement data acquisition process for ML work
• Learn new methods and model quickly and utilize those in solving use cases