Business Development executive

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Job Title: AI/ML Consultant

Location: Hyderabad

Experience: 4+ years

Role Overview

We are looking for a passionate and skilled AI/ML Consultant to join our dynamic team. In this role, you will play a key part in designing and implementing intelligent systems, including the development of a cutting-edge Sales Supervisor Agent. You will work on projects involving Generative AI, Voice AI, sales performance analysis, and recommendation systems that drive automation and strategic decision-making in sales operations. As a consultant, you will collaborate with cross-functional teams to understand business challenges, recommend AI-driven solutions, and deliver scalable, production-ready applications.

Key Responsibilities

1. AI/ML Solution Consulting & Development

• Design, train, and deploy AI/ML models to identify patterns in sales behavior and trends.
• Develop intelligent recommendation engines to optimize sales strategies.
• Build real-time dashboards for sales performance monitoring and actionable insights.
• Integrate APIs for seamless interaction with internal and external systems.
• Collaborate with business stakeholders to understand requirements and propose AI/ML-based solutions.

2. Programming & Development

• Develop and deploy AI/ML models using Python.
• Work with PyTorch or TensorFlow for deep learning applications.
• Build and maintain backend services using FastAPI or Flask.
• Follow collaborative workflows using Git for version control and team development.

3. AI/ML Expertise

• Apply foundational knowledge of LLMs, Transformers, and Retrieval-Augmented Generation (RAG).
• Use NLP techniques to extract and understand customer insights.
• Manage the end-to-end ML lifecycle, including data preprocessing, model training, hyperparameter tuning, and production deployment.
• Provide technical guidance and recommend best practices for AI solution implementation.

4. Generative AI & Voice AI

• Experiment with Generative AI models (e.g., GPT, Claude) for tasks such as content creation, email generation, and chat-based assistance.
• Build and integrate AI Voice solutions like speech-to-text, call summarization, and conversational agents using tools such as Whisper, ElevenLabs, or Dialogflow.
• Integrate GenAI and Voice AI capabilities into the Sales Supervisor Agent for automation and decision support.

5. Data Engineering & Analysis

• Write efficient SQL queries for data extraction and transformation.
• Use libraries like Pandas and NumPy for data preprocessing and analysis.
• Create meaningful visualizations to deliver actionable insights.
• Analyze business problems and translate data into actionable recommendations for stakeholders.

Preferred Skills

• Hands-on experience in applied ML or pattern recognition projects.
• Knowledge of time series analysis and forecasting techniques.
• Familiarity with vector databases such as Faiss or Pinecone.
• Experience with RESTful APIs and cloud platforms (AWS or Azure).
• Exposure to modern AI development tools such as Cursor AI, Claude Code, GitHub Copilot, Gemini, Grok AI, or Codegiant.io.
• Strong consulting mindset with the ability to understand business requirements and translate them into AI-driven solutions.

Qualifications

• B.Tech/B.E. in Computer Science, Data Science, Artificial Intelligence, or a related field.
• Strong foundation in AI/ML, data structures, and algorithms.
• 1–3 years of relevant experience in AI/ML consulting, AI engineering, or applied machine learning.

Key Personal Attributes

• Strong analytical and problem-solving mindset.
• Quick learner with a passion for emerging AI technologies.
• Excellent communication and stakeholder management skills.
• Collaborative team player with a consulting approach to problem-solving.
• Proactive, self-driven, and adaptable in a fast-paced environment.

About WINIT

WINIT is a market leader in Mobile Sales Force Automation (mSFA) with over 25 years of industry expertise. We enable 600+ enterprises globally to enhance sales performance through automation, AI/ML, and real-time insights. Our next-generation AI-powered platform drives intelligent decision-making, optimized logistics, and compliance tracking. With continuous innovation and 24×7 global support, WINIT is shaping the future of sales using AI, Generative AI, and Voice AI technologies.

About Us:

With a mission to upgrade the digital marketing industry with profound practical expertise and innovation, InSnap Technologies started its operations in 2018. Founded as a subsidiary of Spokesly INC based out of California, USA).

InSnap has grown to be a family of some of the best talent from around the world who empowered thousands of businesses of achieve their digital marketing goals. Powered with business intelligence data, vision, and out-of-the-box thinking, InSnap provides novelty solutions and tools to rest all the digital marketing worries for a B2B enterprise.

Role: Business Development Associate

Location: 747, Pooja Bulding,80 Ft road 4th Block, Koramangala, Bangalore,Karnataka-560034

Job Type: Full-Time, Night Shift

Key Responsibilities:

• Lead Generation: Research, identify, and target potential clients through various channels (email, social media, cold calls) during the night shift hours.

• Client Engagement: Establish connections with leads, qualify prospects, and engage them in discussions to understand their needs and offer solutions.

• Sales Support: Support the sales team by assisting in the development and presentation of proposals, negotiating pricing, and finalizing deals.

• Follow-ups: Proactively follow up on leads and inquiries from various platforms to maintain the sales pipeline and close opportunities.

• Relationship Building: Foster and maintain long-term relationships with clients, ensuring they are satisfied with our services and receive timely support.

• Market Research: Keep an eye on market trends and competitor activities to identify new opportunities and adapt business development strategies.

• Reporting: Track, monitor, and report lead generation metrics, sales progress, and pipeline activities to senior management.

• Collaboration: Work closely with the sales, marketing, and customer support teams to ensure smooth customer onboarding and service delivery.

Qualification And Skills:

• Bachelor’s degree in Business, Marketing, or a related field

• Strong Presentation Skills and Experience in Making Presentations

• Team Player with Strong Interpersonal Skills

• Excellent command of written & spoken English

• Understanding and knowledge of brand building & Digital marketing

• Minimum 1-7 year of experience in Business Development

• Willing to work in Night shift

• Strong negotiation skills and the ability to close deals

Perks:

• Excellent growth opportunity • Flexible work hours and remote work options • Competitive salary and performance-based incentives.

Are you passionate about building smart, scalable solutions? We're looking for an Application Designer to join our Solution Development team in Trivandrum.

What you’ll do:

🔹 Define and develop application solutions based on business requirements

🔹 Work across the full SDLC – from solution design to delivery

🔹 Ensure high-quality output with minimal issues

What we’re looking for:

✔️ 3+ years of experience in software development and implementation

✔️ Hands-on experience delivering 2-3 real customer projects

✔️ Strong in solution design and problem-solving

✔️ Proficiency in Java / C# / Python / HTML / Relational Databases

✔️ Familiar with REST/SOAP APIs, API management, and business process automation

✔️ Strong communication skills and a collaborative mindset

Education: Bachelors or Masters in Engineering (Computer Science Preferred)

What You’ll Be Doing:

● Design and build parts of our data pipeline architecture for extraction, transformation, and loading of data from a wide variety of data sources using the latest Big Data technologies.

● Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

● Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

● Work with machine learning, data, and analytics experts to drive innovation, accuracy and greater functionality in our data system.

Qualifications:

● Bachelor's degree in Engineering, Computer Science, or relevant field.

● 10+ years of relevant and recent experience in a Data Engineer role. ● 5+ years recent experience with Apache Spark and solid understanding of the fundamentals.

● Deep understanding of Big Data concepts and distributed systems.

● Strong coding skills with Scala, Python, Java and/or other languages and the ability to quickly switch between them with ease.

● Advanced working SQL knowledge and experience working with a variety of relational databases such as Postgres and/or MySQL.

● Cloud Experience with DataBricks

● Experience working with data stored in many formats including Delta Tables, Parquet, CSV and JSON.

● Comfortable working in a linux shell environment and writing scripts as needed.

● Comfortable working in an Agile environment

● Machine Learning knowledge is a plus.

● Must be capable of working independently and delivering stable, efficient and reliable software.

● Excellent written and verbal communication skills in English.

● Experience supporting and working with cross-functional teams in a dynamic environment.

REPORTING: This position will report to our CEO or any other Lead as assigned by Management.

EMPLOYMENT TYPE: Full-Time,

Permanent LOCATION: Remote

SHIFT TIMINGS: 2.00 pm-11:00pm IST

JD:

QA profiles with good exposure to Manual testing. Good Communication skills are a must. Interaction with the Canadian development team. IST shift with evening overlap hours with EST needed.

• Support the transition by planning and overseeing the transfer of members from one location to another, including but not limited to operational readiness, support documentation, knowledge transfer and acceptance checklists
• Support in ensuring transition activity is planned and executed to schedule, budget and scope
• Support in establishing transition end to end plans including infrastructure support models, change management, risk assessment and mitigation, resource planning and service management with clear tollgates
• Liaise with transition lead on milestone scheduling, knowledge transfer activities, and communication of progress (KPIs)
• Keep stakeholders involved in transition process and update them with the progress and roadblocks
• Promote awareness of transition planning and support processes within the GCC
• Support the Transition Lead to source and assess opportunities to expand the centre (including assessment of Make vs. Buy, offshore / on shore)
• Work directly with third party resources on a day-to-day basis to support the transition process during the set-up of the GCC

Skills:

• Proven knowledge of service transition methodology, tools and templates through experience or qualifications
• The ability to identify, escalate and manage project risks with the Transition Lead
• 3+ years of experience transitioning / offshoring / outsourcing projects / functions across sub processes such as Biostatistics, reg. affairs, clinical ops, drug safety, medical Governance, strategy and planning, pharma covigilance
• Good exposure in previous roles to multi-cultural, transversal functions
• Pharma background with experience across the systems development life cycle with experience in different project phases
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing