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Primary Responsibilities:
- Y-Axis receives over 45,000 enquiries each month. You will be responsible for counseling these enquiries and selling our services, over the phone, email & in person.
- Advice on the overseas options available, so as to enable the candidates & their family make an educated choice & the right decision.
- Give clear and accurate information based on the current immigration & visa laws & policies.
- Provide a fair and neutral evaluation of a candidate’s profile.
- Provide a personal global career strategy customized to their needs.
- Achieve excellent customer service by proactively responding to client queries and advising
- customers on their overseas immigration and visa needs.
- Meet the assigned targets
- Roles & Responsibilities
- Job Purpose:
- To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
- Job Context & Major Challenges:
- A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
- The major challenges of the jobholder are:
- Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
- Consistency of the sales inspite of daily challenges
- Consistency in delivery TC Experience daily
- Inventory management
- Rostering / people management / grievance
- Accountabilities
- Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
- Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
- Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
- Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
- Ensure every customer gets TC delight 100% adherence of experience delivered
- Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
- Performance chats on a monthly basis with individuals
- 24 hours resolution for crew grievance /if escalation to close within 7 days
- Take the initiative at the store level to improve the employee engagement
- Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
- Appraisals – Quarterly chats on performance as per KRA
- Ensure there is development plan prepared for all store
People Management
Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff
HR Overview
- Screening for New hires as per Evaluation matrix
- Closure of timely recruitments
- Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
- Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution
Visual Merchandising
- Implementation of the plan along with the VM champ
- VM changes at the suitable times in the store
- Replenishment of stocks on the floor
- Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
- Window Maintenance – Ensures standards are met – does a walk thru twice a day
- Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
- New GTM Window installations – timely done
- Track sales from merchandise going to stylists
Standard Operating Procedures
- Ensures that store opening/closing standards are followed properly,if gaps helps improve system
- Drives Store PnL
- Responsible for personnel planning, work hours, store / team holiday plan
- Inventory management and planning for each product category • Drives Store CRM Managements
- Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
- Control mechanical maintenance of lights, air-system, electrical equipment
Accountabilities
- Reports property damage, request needed repairs within company time frames
- Conducts monthly meetings with different stakeholders
- Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
- Manages External Relations –Landlords / Mall team/ vendors
Cost Management
- Schedule the expenditures for the month(petty cash management)
- Follow the preventive maintenance schedule to reduce the costs
- Maintain the safety, energy consumption, and expenses reports
- Control costs incurred on the services provided by the vendors
- Control cash deposits and submission of credit slips on a daily basis
- Maintain records pertaining to customer discounts, schemes
- DMS – Supervision of DMS entry weekly and sufficient funds for store to run
Achievement of sales targets
- Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
- Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
- Analyze sales very 3 hours to better daily performance
- SMS to be sent to the RM as required
- Motivate store team to achieve daily targets
- Understand Business on a MTD/WTD/FTDbasis and briefs coaches .
Shrinkage control
- Ensure the global count is done accurately on a daily basis and reports sent to HO
- Ensure that nobody from the staff indulges in pilferage and other activities
- Co-ordinate with security guard & staff to keep a watchful eye on customers
- Anticipate problems & preempt them by coming up with creative solutions
- Constantly identifies areas of improvement, takes initiative to drive them
People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels
Competencies- Works with individuals to identify areas of development, works to improve them
Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts
Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning
Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.
Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals
Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued
Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues
Team Work- Builds strong teams that capitalize on differences in expertise, competencies
Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues
Requirements:
Time management and prioritising workload
Industry Knowledge and Experience desirable
Working knowledge of Microsoft office
People management skills
Excellent oral and written communication skills
Presenting skills
Roles and Responsibilities:
Manage the overall running of the sales team
Develop and implement strategic sales plans that expand a company’s customer base and Solidify its presence
Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams’ strengths and weaknesses.
Developing and implementing new sales initiatives, strategies and programmes to capture key demographics
Liaise and develop professional relationships with team members.
The setting of objectives for all team members.
Conducting regular 1 2 1’s business day meeting
Absence management
Performance management
About The company:
NoBrokerHood started in the year 2018, aimed to make life more convenient and secure for residents in any
housing society. NoBrokerHood offers a plethora of services and features which enables its customer, as a user, to
manage multiple activities inside residential buildings, housing societies, and gated communities. From finding
domestic help to monitoring visitor entry and maintenance or utility bill payment, it’s all done from your phone. It
also further strengthens the safety of your society by keeping visual and digital records of all entries and exits –
accessible anytime and anywhere – and automates staff entry through a facial recognition or biometric process
About the role:
It is about generating sales and solving customer's problems with regards to marketing/advertising. You will work as
an extended marketing arm of the brands and all the actions strongly exhibit a Customer-First approach. The
primary role is to identify potential brands/companies, onboard new clients, and ensure the retention of the existing
ones. In the process of onboarding and retention, you are also exposed to campaign planning and execution based
on the client's brief.
• What makes this role interesting?
• Complete understanding of Sales
• Exposure to a variety of clients from different industries
• Get to work with the marketing team of various companies (small, mid, large)
Job Description
The role has 2 distinct areas of responsibility:
• Day to Day work
• Relationship Management
You Are Expected To
• Identify new brand/company basis trends, market knowledge, current advertisers
• Reach out and make connections with identified brand/company
• Understanding clients business, identifying their marketing problems, and collecting the marketing campaign
brief
• Plan the advertising campaign basis the brief and get a go-ahead from clients to execute the advertising
campaign
• Collaborate with internal teams to ensure that the campaigns are performing/executed as per the commitment.
• Coordinate with clients for smooth flow of work and reporting of ongoing advertising campaigns
• Ensuring that the monthly/yearly revenues targets are being achieved
• Preparing Daily Task Reports
• The work hours are equally split between - answering emails/calls and campaign execution & campaign
planning
Relationship Management
• Forge strong business relationships with the clients
• Build a culture of high performance & innovation in the team
• Experience and skills required
To be successful in this role, you’ll need to have the following skills:
• Communication: Excellent communication skills in English.
• Agility: Ability to change according to business requirements.
• Motivation: Demonstrate a positive, ‘can-do’ attitude. Willing to roll up your sleeves and
get things done.
• Data-driven: Keen interest in analyzing performance data and transforming it into actionable strategies.
• Growth-driven: Keen to grow as an individual.
Benefits
• Performance Bonus
• Private Health Insurance
Position Description
Title: Senior Service Engineer – North Region, India.
Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia
This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.
In addition to annual initiatives, the key accountabilities of this position are:
-
MAIN JOB ACCOUNTABILITY
-
Commissioning of Pumps and Controls in western region
-
To work closely with Regional sales team and provide efficient after sales support
-
2ND MAIN JOB ACCOUNTABILITY
-
Provide timely warranty service support to all customers in the region
-
Co ordinate with factory Quality team and give feed back about field failures
-
3RD MAIN JOB ACCOUNTABILITY
-
To achieve Service delivery targets given for the financial year.
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Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.
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4TH MAIN ACCOUNTABILITY
-
Participate in all the training programs conducted in factory and through online portal
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Train all regional rep engineers for all products and latest upgrades periodically
-
5TH MAIN ACCOUNTABILITY
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Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support
-
Provide feedback on field failures to all OEM team members for corrective action.
Role Requirements
-
University Degree or Diploma in Mechanical/Electrical & Electronics Engineering
-
5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries
-
Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications
-
Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.
-
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
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Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
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Strong, team-oriented leadership skills with presence and a bias for action.
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Self-directed with ability to work autonomously and collaboratively and a focus on results.
-
Ability to communicate in an open and authentic manner in all situations
A fast-growing SaaS commerce company based in Bangalore
What is the role?
The role will be focused on the frontend in the sales function. You will be responsible for acquiring new customers and create a pipeline for enterprise accounts. This will be a IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.
Delhi and Mumbai
Key Responsibilities
- Creating a list of enterprise accounts and win them with consultative sales approach
- Pitch the company and its products through rigorous prospecting
- Strike and initiate conversations with high-profile personas in prospective companies.
- Mapping market and innovate in outbound approach
- Excellent presentation and sound understanding on
- Maintain discipline in CRM update , customer engagement and company policies
What are we looking for?
An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background
- 8-10 years of B2B India Sales.
- Graduate in any stream or an equivalent educational qualification.
- Have a basic knowledge of technology and a detailed understanding of India sales and market
- Excellent communication and interpersonal skills.
- Well versed in using tools such as LinkedIn, HubSpot, etc.
- Be self-motivated, data-driven, and result-oriented.
Who will you work with?
You will work with the Sales team and report to the President - Sales and BD.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
• Builds business by identifying and selling prospects; maintaining relationships with clients.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Skill set required
• Contributes to team effort by accomplishing related results as needed.
• Presentation Skills
• Client Relationships
• Emphasizing Excellence
• Energy Level
• Negotiation
• Prospecting Skills
• Meeting Sales Goals
• Creativity
• Sales Planning
• Independence
• Motivation for Sales