Business Development Executive

About POSHN:

POSHN is an innovative India-based ag-fintech company founded in 2020, backed by top-tier financial institutions. We are on a mission to organize and digitally transform the global agri-supply chain market by applying first principles thinking and adopting a tech-product first mindset. The agri-supply chain is vast, complex, and traditionally unorganized. Our platform aims to simplify this complexity, empowering stakeholders and delivering a seamless, efficient experience.

About the TEAM:

Our core team comprises alumni from BITS Pilani, IIM, and XLRI, each bringing over a decade of experience in supply chain, technology, and product management. Our track record includes building several impactful tech-product startups from scratch.

About the Role:

•  As a Senior QA Engineer, you will play a crucial role in defining and shaping the product's quality roadmap. This position offers significant flexibility and the opportunity to take on comprehensive responsibilities across the engineering stack at Poshn.

•  You will be involved in lean experimentation to develop digital experiments that accelerate evidence-based decision- making, influencing product, business, and commercial strategies.

•  Collaborate with UX and Data Engineering teams to ensure our products and services meet critical customer needs, thereby delivering outstanding customer and business value.

•  Initiative in system improvements at both the design and implementation levels is expected as Poshn expands.

Responsibilities:

•  Collaborate closely with both technical and non-technical stakeholders to grasp business objectives and convert them into quantifiable testing goals.

•  Develop and manage testing environments tailored to validate application functionalities according to the established requirements.

•  Lead comprehensive QA projects from start to finish, ensuring robust execution and adherence to project goals.

•  Craft, maintain, and execute a suite of test cases for both manual and automated testing to ensure product scalability and efficiency.

•  Perform thorough testing processes, streamline onboarding procedures for new platforms, and conduct detailed analysis to identify the root causes of issues and recommend viable solutions.

•  Assume full responsibility for the quality assurance aspects of the product, ensuring efficient communication and timely delivery of tasks.

•  Guide and mentor junior members of the QA team, setting high standards for quality and adherence to best practices in software testing.

Career Experience We'd Love to See:

•  You have a minimum of 3 years of experience in quality assurance, particularly in testing web and mobile applications.

•  Demonstrated ability to oversee significant QA initiatives from inception to deployment, ensuring quality and compliance throughout.

•  Strong familiarity with Agile methodologies and the ability to adapt quickly to a dynamic, fast-paced work environment.

Technical Experience We’d Love to See:

•  Expertise in at-least one of the test automation tools and frameworks like Selenium, Appium , Rest Assured

•  Proficient in scripting languages used in test automation such as Puppeteer, Python.

•  Experience in both manual and automated testing, with strong analytical skills to identify bottlenecks and inconsistencies.

•  Knowledge of CI/CD practices using bitbucket pipelines, performance and memory tuning, and security testing

Bonus Points/Nice to Have:

•  Experience in the e-commerce & supply chain industries is highly advantageous.

About You:

•  A creative thinker with a strong desire to learn and continuously improve.

•  You take pride in owning your work and demonstrate responsibility in task management.

•  An analytical thinker with an intuitive grasp of how theoretical ideas can be transformed into practical applications that align with business objectives.

Benefits:

•  Competitive salary with ESOPs, ensuring you are rewarded for your contributions.

•  Generous leave policies and a pivotal role in a transformative startup within the agri-supply chain sector.

•  A dynamic, fun, and collaborative work culture focused on continuous learning and growth.

•  Autonomy in your day-to-day work, with support for professional development in areas you are passionate about.

Our front-end applications are written in React with TypeScript using Gatsby and Next.js. For our REST and GraphQL APIs we use TypeScript and NodeJS, with PostgreSQL and ElasticSearch behind the scenes.

All of our services are hosted on AWS using Elastic Kubernetes Service. CI/CD is handled by Jenkins, with automated Docker builds and deployments to staging. We use Github and JIRA to help us keep on top of our tasks, manage and host our code.

We have a strong culture for testing. We are individually responsible for our work and are immensely proud of the quality we produce. We try and automate as much of the testing as possible.

We have a learning and development budget for keeping up to date which can be spent on conferences, courses, and even books. We encourage sharing what we learn with the rest of the team and the wider community.

We are truly cross-functional: as well as designers and product managers, our teams include data analysts, mortgage advisers and marketing specialists. We’re focused on results: meetings are banned two days a week, and if you need to work from home to finish a project or leave early to manage your energy we encourage you to take it.

About the Role

• Develop scalable web applications for award-winning consumer-facing financial tools
• Develop quick internal admin tools for analysts to create and maintain critical rule sets around consumer financial data
• Integrate new external APIs from vendors or other teams into platform
• Work with UX and design team to transform wireframes into living products
• Build new REST and/or GraphQL endpoints for representing our data to consumer applications
• Own full development requirements and implementation, release management, QA regression scripts, and deployment to containerized production environments
• Communicate results and impact to business stakeholders

About You

• Experience with Node.js and a UI framework (React a plus)
• Experience with unit, integration and end to end testing tools and practices
• Experience with documenting, creating, and consuming REST APIs (GraphQL a plus)
• Keen eye for detail when translating design and requirements into working code
• Proficiency with security requirements, authentication and authorization layers (OAuth2, Google Sign-in)
• Aware of front-end performance implications and best practices
• Familiarity working in the cloud, especially as it pertains to the front end: (Amazon S3 or Azure Blob, Cloudfront, Cloudflare, Fastly, etc.)
• Familiarity with tag and event tracking libraries (e.g. Segment, Google Analytics)
• Fluent at using Git
• Excellent communication, collaboration and writing skills
• You feel comfortable that our values - being brave, investing in each other, making it simple, and owning it - reflect aspects of your personality and approach to work.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities

• Successfully create business from new and existing customer accounts
• Manage complex negotiations with senior-level executives
• Build rapport and establish long term relationships with customers
• Introduce new designing techniques

Qualifications

• Knowledge in designing software and tools
• Experience and working knowledge of CRM systems
• Demonstrable track record of over-achieving quota
• Strong written and verbal communication skills

1) Writing blogs, articles and press releases by co-ordinating directly with the Technical/SEO team.

2) Writing / Proof-reading corporate website content for US and UK based clients.

3) Preparing documentation, user manual and technical documentation for several IT projects related to Magento,WordPress,WooCommerce,Shopify etc.

4) Preparing Content for Social Media Promotion.

No one should have to make life’s big decisions alone.

At Unibuddy, we're on a mission to connect prospective students to current university students and staff. Shared experience empowers students with the information they need to make life’s first biggest decision: where to go to university and what to study.

Unibuddy's technology helps Higher Education institutions enable prospective students to chat directly with student ambassadors and staff, and to take part in online live events. We provide data tools and insights so that universities attract, engage and retain a diverse student population.

Since launching in 2017, we’ve grown rapidly and now work with over 300 Higher Education institutions in 28 countries worldwide. We’ve raised over $13M from top-tier investors that will fuel our expansion and help us achieve our ambitious goal of empowering 10 million students to make the right choice about their Higher Education journey.

In the next chapter of our journey, we’re looking to take a huge step forward. We're transforming our product offering. We're changing the way both prospective and current students make their life-determining decisions on a global scale. This, and our recent success, means that we need to scale. We're looking for people to help us supercharge our growth, while we continue to embody the values that have got us so far already.

🧗🏻‍♀️ Your Mission 🧗🏾‍♂

As a Software Engineer, you will help drive Unibuddy’s growth by helping build and enhance our products that are aimed at aiding prospective universities and students, turning them into happy and successful users of Unibuddy. We’re looking for an experienced and enthusiastic engineer to join our engineering team in Bangalore and help accelerate our next phase of growth.

As we are a rapidly growing company you will gain exposure to all areas of the platform, understanding the key success drivers at an early stage engineering team and gaining invaluable experience for your future career. Success in this role will lead to opportunities for growth across the entire engineering team with significant scope for future development.

👩🏻‍🔧 Your day to day tasks will be...

• Quality and consistency: Consistently deliver high quality code. Maintain code quality across the team by reviewing code written by other members of the team
• Constant Learning: Acquire expertise of the codebase to answer questions for newer devs on how to design features around our codebase
• Knowledge sharing: Have extended knowledge of design patterns to help newer devs on finding the appropriate coding solution to a technical problem
• Mentorship: Organising knowledge sharing session when finds out a domain is uncovered by other members of the team
• Setting standards: Proposes set of coding standards for the team
• Going beyond: explores new technologies and new techniques the team could use
• External point of contact: should be able to answer questions about the stack from other non-technical teams
•  

👨🏽‍💻 This might be for you if…

• Bachelor’s Degree in Computer Science or any other related field. The equivalent of this in working experience is also acceptable for the position
• Self-motivated, hard-working, coachable, and driven with a strong entrepreneurial spirit
• Enjoys working in a collaborative atmosphere where new ideas are valued
• 2+ years of overall professional web development experience
• Communicate effectively in fluent English
• Experienced in Javascript, and ReactJS / React Native OR Angular 
• Experienced in industry standard coding practices
• Organising knowledge sharing session when finds out a domain is uncovered by other members of the team
• Have experience working on projects involving test-driven software development
• Most Important: Understands the value of our product and is driven to make it a success
•  

🎁 Key Benefits

• Stock options based on performance
• Personal development budget of ₹80,000 per year to be used for courses, books, conferences
• Private Unibuddy office in Bangalore with lounge, ping pong tables, conference rooms and more!
• 25 days paid holiday each year
• Flexible working hours
• Work from home Wednesdays
• Conveyance allowance
• Health Insurance
• Free lunches on work from office days
• Bi-weekly tech lunches for a fun learning experience
• Monthly social outings
• 2 weeks personal project time each year
• Yearly cross-tribe pollinations (we have another engineering team in London)
• Wholesome development experience with MacBook Pro and extra monitor(s)
• Regular and transparent appraisals based on performance 
•  

🚀 More about our Team

As an engineering team, we are dedicated, hardworking and always looking to learn and improve our craft. This happens in regular knowledge sharing sessions with both Full Stack and Machine Learning teams, and we are always keen to collaborate when a challenging problem comes up.

In our work, we use industry best practices like TDD, CI/CD and code reviews as part of building every feature. We also continually evaluate new technologies to see if they can help improve our platform.

You can check out the technologies that we work with
here: https://stackshare.io/unibuddy/unibuddy-platform">https://stackshare.io/unibuddy/unibuddy-platform

The ideal candidate will be responsible for developing and maintaining the entire technology stack of Walnut Schools, consisting of school management software, e-Learning software, mobile apps and Google Apps Scripts.

Responsibilities

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• 2+ years of active development experience with PHP (Code Igniter, Symfony), React.js, MySQL, Web Applications, GIT
• Puzzle solver
• Tinkerer who loves to create new products