
Position Description
Title: Senior Service Engineer – North Region, India.
Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia
This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.
In addition to annual initiatives, the key accountabilities of this position are:
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MAIN JOB ACCOUNTABILITY
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Commissioning of Pumps and Controls in western region
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To work closely with Regional sales team and provide efficient after sales support
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2ND MAIN JOB ACCOUNTABILITY
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Provide timely warranty service support to all customers in the region
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Co ordinate with factory Quality team and give feed back about field failures
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3RD MAIN JOB ACCOUNTABILITY
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To achieve Service delivery targets given for the financial year.
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Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.
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4TH MAIN ACCOUNTABILITY
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Participate in all the training programs conducted in factory and through online portal
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Train all regional rep engineers for all products and latest upgrades periodically
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5TH MAIN ACCOUNTABILITY
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Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support
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Provide feedback on field failures to all OEM team members for corrective action.
Role Requirements
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University Degree or Diploma in Mechanical/Electrical & Electronics Engineering
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5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries
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Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications
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Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.
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Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
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Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
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Strong, team-oriented leadership skills with presence and a bias for action.
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Self-directed with ability to work autonomously and collaboratively and a focus on results.
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Ability to communicate in an open and authentic manner in all situations

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Engineering Manager – FOY (FoyForYou.com)
Function: Software Engineering → Leadership, Product Engineering, Architecture
Skills: Team Leadership, System Design, Mobile + Web Architecture, DevOps, CI/CD, Backend (Node JS), Cloud (AWS/GCP), Data-driven Decision Making
About FOY
FOY (FoyForYou.com) is one of India’s fastest-growing beauty & wellness destinations. We offer customers a curated selection of 100% authentic products, trusted brands, and a seamless shopping experience. Our mission is to make beauty effortless, personal, and accessible for every Indian.
As we scale aggressively across mobile, web, logistics, personalization, and omnichannel commerce—our engineering team is the core engine behind FOY’s growth. We’re looking for a technical leader who is excited to build the future of beauty commerce.
Job Description
We’re hiring an Engineering Manager (7–12 years) who can lead a high-performing engineering team, drive product delivery, architect scalable systems, and cultivate a culture of excellence.
This role is ideal for someone who has been a strong individual contributor and is now passionate about leading people, driving execution, and shaping FOY’s technology roadmap.
Responsibilities
1. People & Team Leadership
- Lead, mentor, and grow a team of backend, frontend, mobile, and DevOps engineers.
- Drive high performance through code quality, engineering discipline, and structured reviews.
- Build a culture of ownership, speed, and continuous improvement.
- Hire top talent and help scale the engineering org.
2. Technical Leadership & Architecture
- Work with product, design, data, and business to define the technical direction for FOY.
- Architect robust and scalable systems for:
- Mobile commerce
- High-scale APIs
- Personalization & recommendations
- Product/catalog systems
- Payments, checkout, and logistics
- Ensure security, reliability, and high availability across all systems.
3. Execution & Delivery
- Own end-to-end delivery of key product features and platform capabilities.
- Drive sprint planning, execution, tracking, and timely delivery.
- Build and improve engineering processes—CI/CD pipelines, testing automation, release cycles.
- Reduce tech debt and ensure long-term maintainability.
4. Quality, Performance & Observability
- Drive standards across:
- Code quality
- System performance
- Monitoring & alerting
- Incident management
- Work closely with QA, mobile, backend, and data teams to ensure smooth releases.
5. Cross-Functional Collaboration
- Partner with product managers to translate business goals into technical outcomes.
- Work with designers, marketing, operations, and supply chain to deliver user-centric solutions.
- Balance trade-offs between speed and engineering excellence.
Requirements
- 7–12 years of hands-on engineering experience with at least 2–4 years in a leadership or tech lead role.
- Strong experience in backend development (Node/Python preferred).
- Good exposure to mobile or web engineering (Native Android/iOS).
- Strong understanding of system design, APIs, microservices, caching, databases, and cloud infrastructure (AWS/GCP).
- Experience running Agile/Scrum teams with measurable delivery outputs.
- Ability to dive deep into code when required while enabling the team to succeed independently.
- Strong communication and stakeholder management skills.
- Passion for building user-focused products and solving meaningful problems.
Bonus Points
- Experience in e-commerce, high-scale consumer apps, or marketplaces.
- Prior experience in a fast-growing startup environment.
- Strong DevOps/Cloud knowledge (CI/CD, Kubernetes, SRE principles).
- Data-driven approach to engineering decisions.
- A GitHub/portfolio showcasing real projects or open-source contributions.
Why Build Your Engineering Career at FOY?
At FOY, engineering drives business. We move fast, build big, and aim high.
We look for:
1. Rockstar Team Players
Your leadership directly impacts product, growth, and customer experience.
2. Owners With Passion
You’ll be trusted with large problem spaces and will operate with autonomy and accountability.
3. Big Dreamers
We’re scaling quickly. If you dream big and thrive in ambitious environments, you’ll feel at home at FOY.
Join Us
If building and scaling world-class engineering teams excites you, we’d love to meet you.
Apply now and help FOY redefine beauty commerce in India.
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Position Overview:
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Qualifications:
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Responsibilities:
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