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SR Service Engineer-HVAC
SR Service Engineer-HVAC
Voizworks's logo

SR Service Engineer-HVAC

Naziya M's profile picture
Posted by Naziya M
5 - 7 yrs
₹9L - ₹12L / yr
Bengaluru (Bangalore), Delhi
Skills
Customer Service
HVAC
Industrial engineering
Sales strategy

 

 

Position Description

Title: Senior Service Engineer – North Region, India.

 

Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia

This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.

In addition to annual initiatives, the key accountabilities of this position are:

  1. MAIN JOB ACCOUNTABILITY

  • Commissioning of Pumps and Controls in western region

  • To work closely with Regional sales team and provide efficient after sales support

 

  1. 2ND MAIN JOB ACCOUNTABILITY

  • Provide timely warranty service support to all customers in the region

  • Co ordinate with factory Quality team and give feed back about field failures

 

  1. 3RD MAIN JOB ACCOUNTABILITY

  • To achieve Service delivery targets given for the financial year.

  • Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.

 

  1. 4TH MAIN ACCOUNTABILITY

  • Participate in all the training programs conducted in factory and through online portal

  • Train all regional rep engineers for all products and latest upgrades periodically

 

  1. 5TH MAIN ACCOUNTABILITY

  • Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support

  • Provide feedback on field failures to all OEM team members for corrective action.

 

Role Requirements

  • University Degree or Diploma in Mechanical/Electrical & Electronics Engineering

  • 5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries

  • Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications

  • Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.

  • Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

  • Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.

  • Strong, team-oriented leadership skills with presence and a bias for action.

  • Self-directed with ability to work autonomously and collaboratively and a focus on results.

  • Ability to communicate in an open and authentic manner in all situations

 

 

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Shubham Vishwakarma

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About Voizworks

Founded :
2016
Type :
Services
Size :
100-1000
Stage :
Profitable

About

VOIZ is a tele-jobs marketplace. We get tele-jobs done for small, medium and large companies on a fully outsourced model. VOIZ has 25K active WFH agents and has worked with 300+ clients since inception.
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Connect with the team

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Shraddha Rai
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Abhilash Thomas

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