Designation: WMS Technical Consultant Job Description: WMS technical Consultant (WMS – Warehouse Management System) will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with region customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. Individual should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal & written. Job Responsibilities: Be able to understand customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS Own and resolve all cases for global customers, adhering to defined SLA’s Act as Technical POC for all cases and ensure timely triage and assignment Ability to work in shifts and be flexible with the timings Meet organization and team level goals Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure Interact with internal and external stakeholders and reports to management Identify areas of improvement and scope of automation on routine tasks or activities Help in meeting team level goals and be a team player Improve Customer Satisfaction through departmental metrics ‘MUST HAVE’ SKILLS: Knowledge on IT Infrastructure OS – Windows, Unix Java: core Java, J2EE DB – RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc. Web-application: Understanding of 3-tier web application architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere) (Good to have) Cloud Infrastructure – Enterprise, Cloud – Network Setup, 2-3 Tier Architecture, Cloud /Hosting Services, Public Cloud – Azure, AWS etc. Effective written and oral communication “NICE to HAVE” SKILLS: Application Related – WMS /TMS, Basics of SCM applications Architecture, Basics of Integration, Apache /IIS Other – ITIL, Application Support, Customer Management, problem solving skills, MuleSoft, Salesforce Exposure to ITIL, Salesforce, Remedy, JIRA and other ticketing tools Education: BS/MS level Degree/Professional qualification preferred
Detailed Responsibility & Skills:- · Install, Configuration, and Tuning of the following AppDynamics Servers: Controller, Event Service Cluster, End User Monitoring, ADA, ADRUM · Reviews system design and works to continuously improve stability and efficiencies · Provides system backup recovery methodology and makes recommendations regarding enhancements and/or improvements · Formulates policies, procedures, and standards relating to system management, and monitors system resource utilization · Responsible for reducing operational downtime for critical, scheduled, and unscheduled maintenance by accelerating deployments of approved changes/fixes/updates and solutions and automate manual maintenance, deployment, diagnostic health checks, validation, and reporting · Responsible for creating proactive and reactive monitoring methods, generating customer alerts within the Enterprise Event Management and Monitoring capability · Skilled at user requirement gathering and can work independently to craft efficient monitoring, alarming solutions, and dashboards · Understands the Agile process · Ability to operationally support the underlying database as necessary · Hands-on Java and/or .Net Development · IT Operations and Application Support · Application and systems performance management, measurement and analysis. · Deployment and configuration of complex enterprise software · Solid understanding of Operating Systems (Linux/Windows) · Experience with J2EE/LAMP/Microsoft stack · Cloud and containerization experience · Strong understanding of built-in O/S monitoring and performance tools. · Working with a wide variety of platforms and application stacks. Ability to understand new application frameworks in customer environments quickly · Works with minimal direction as a seasoned resource · Support customer initiatives in their transition towards modernization · Tracks own work and backlog, familiar with Agile methodology · Prioritize own work in accordance with user priorities and stakeholder expectations · Communicates efficiently and effectively both written and verbal · Reviews system design and works to continuously improve stability and efficiencies Mandatory: · Knowledge about APM tools (NewRelic / AppDynamics / DataDog / OpenTracing) · Dotnet/Java · Linux/Windows · SQL · Reverse proxy administration (e.g.: IIS) · API · Elastic knowledge · Fault and Performance Monitoring Tools Administration Good to have: Grafana / Python / GoLang / Bash / PowerShellhttps://www.linkedin.com/feed/update/urn:li:
LeadSquared is a leading customer acquisition SaaS platform used by over 25,000 users across 25 countries to run their sales and marketing processes. Our goal is to have million+ users on our platform in the next 5 years, which is an extraordinary and exciting challenge for Engineering team to work on.The Role :Our entire platform is hosted on AWS, comprises of web applications, web services, APIs, databases, analytics systems, storage and networking systems. We primarily use Windows Servers to deploy customer facing web applications and backend services and applications. We are looking for an energetic IT professional with expertise in Windows Servers and networking to help us with these responsibilities, and eventually grow into a full-fledged devops professional working on monitoring, operating and administering our cloud platform :1. Help with build and release across test and staging environments2. Help setup Windows server and IIS hardening guidelines3. Help setup AV and security patch process on production servers4. Write scripts to automate Devops jobsRequirements : - Hands-on experience in Windows Server administration- Strong understanding of networking fundamentals - NAT, VPN, DNS- Knowledge of web servers and IIS configuration- Working experience in PowerShell scripting. - Understanding of Amazon Web Services and Cloud in general.