Job Description:
Location: Bangalore (onsite)
Experience: 6 - 9 years
Employment type: Full-time
The Role:
As IT Manager, you will own day-to-day IT operations and take end-to-end responsibility for the infrastructure, identity, and endpoint security that keep our people productive and our business secure. You will drive initiatives aligned to our information security programme, mentor a junior engineer, and represent IT during audits and leadership reviews. This is a hands-on functional ownership role. You will be equally comfortable writing a security policy, configuring a firewall, troubleshooting a laptop, and presenting an IT health summary to senior management.
What You Will Do:
IT Operations and User Support:
Run daily IT operations across laptops, identity, access, networking, collaboration tooling, and meeting-room infrastructure.
Own the end-to-end onboarding and offboarding experience - provisioning, device configuration, access, training, and clean revocation.
Continuously improve ticket response and resolution quality.
Security and Identity:
Administer and secure Microsoft 365 and Microsoft Entra ID, including licensing, Conditional Access, MFA, and SSO integrations.
Own endpoint security through EDR and MDM platforms - deployment, tuning, alerting, and incident handling.
Maintain firewall, VPN, Wi-Fi, and network segmentation.
Run periodic vulnerability assessments and coordinate remediation.
Compliance and Audit:
Maintain and evolve the information security management system aligned to ISO 27001:2022.
Write, update, and communicate IT and security policies. Keep evidence audit-ready.
Represent IT during internal and external audits.
Vendor and Asset Management:
Manage vendor relationships for hardware, software, SaaS, endpoint security, MDM, firewall, and connectivity partners.
Optimise SaaS licence usage across the organisation.
Oversee the full asset lifecycle - procurement, allocation, audit, and responsible retirement.
Team and Enablement:
Mentor and grow the junior engineer on the team.
Lead IT onboarding sessions and periodic security awareness training.
Build clear, leadership-facing reporting on IT health, security posture, and compliance.
What You Will Bring:
Must-haves:
6 to 9 years in IT operations, including at least 2 years leading the function or a clear sub-function.
Hands-on Microsoft 365 and Microsoft Entra ID administration, including Conditional Access, MFA, and SSO.
Meaningful ISO 27001:2022 experience - you have written or significantly updated security policies and participated in at least one audit cycle.
Hands-on deployment experience with modern EDR and MDM platforms.
Working knowledge of networking: firewall, VLAN, VPN, DHCP, DNS, Wi-Fi security.
Scripting ability in PowerShell or Python.
Experience managing IT in an organisation with no or minimal on-premise server footprint.
Strong written and spoken English.
Preferred:
ISO 27001 Lead Implementer or Lead Auditor certification.
Microsoft certifications: MS-102 or AZ-500.
Experience with a SIEM platform such as Wazuh, Microsoft Sentinel, or equivalent.
Experience administering Google Workspace.
Experience managing Zoom Rooms or Microsoft Teams Rooms.
Familiarity with SOC 2 or GDPR.
Background in a services or consulting company.
Why This Role:
Short reporting line to IT leadership. Fast decisions and real mentorship.
Full-stack ownership of a modern, cloud-first IT function.
Exposure to current security tooling across identity, endpoint, and compliance.
Structured career development toward a Head of IT profile.
Compensation is competitive and will be aligned to your experience and fit.
About the Company:
Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, and Singapore. We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.
We engage with our clients at various stages:
• Right from the idea stage to scope out business requirements.
• Design & architect the right solution and define tangible milestones.
• Setup dedicated and on-demand tech teams for agile delivery.
• Take accountability for successful deployments to ensure efficient go-to-market Implementations.
Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs since 2012. We also work as an extended Tech team and at times we have played the role of a Virtual CTO too. We believe in building lasting relationships and providing value-add every time.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Pace Wisdom Solutions
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