Lead System Administrator / Team Leader – Server Administration (NOC)

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Purpose of Job:
We are looking for an exceptionally talented Lead data engineer who has
exposure in implementing AWS services to build data pipelines, api
integration and designing data warehouse. Candidate with both hands-on
and leadership capabilities will be ideal for this position.

Job Responsibilities:
• Total 6+ years of experience as a Data Engineer and 2+
years of experience in managing a team
• Have minimum 3 years of AWS Cloud experience.
• Well versed in languages such as Python, PySpark, SQL, NodeJS etc
• Has extensive experience in Spark ecosystem and has
worked on both real time and batch processing
• Have experience in AWS Glue, EMR, DMS, Lambda, S3, DynamoDB, Step functions, Airflow, RDS, Aurora etc.
• Experience with modern Database systems such as
Redshift, Presto, Hive etc.
• Worked on building data lakes in the past on S3 or
Apache Hudi • Solid understanding of Data Warehousing Concepts
• Good to have experience on tools such as Kafka or Kinesis
• Good to have AWS Developer Associate or Solutions
Architect Associate Certification
• Have experience in managing a team

Qualifications:
At least a bachelor’s degree in Science, Engineering, Applied
Mathematics. Preferred Masters degree. Other Requirements: Team Management skills, Learning Attitude, Ownership skills

• To hire for all the sales openings
• To generate offer letters
• Providing quality candidates & Employee retention

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with on-site shift

• Looking for a highly capable Node.js developer to optimize our web-based application performance.
• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Designing customer-facing UI and back-end services for various business processes.
• Qualification: Bachelor's degree in computer science, information science, or similar.
• Should have 4 years' experience as a node js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Salary is negotiable for right fit.