Lead System Administrator / Team Leader – Server Administration (NOC)

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

• At least 2.5 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Excellent hands-on experience using MySQL or any other SQL Database.
• Good knowledge of MongoDB or any other NoSQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience with graph-based databases like GraphQL and Neo4j.
• Experience developing and deploying REST APIs.
• Good knowledge of Unit Testing and available Test Frameworks.
• Good understanding of advanced JS libraries and frameworks.
• Experience with Web sockets, Service Workers, and Web Push Notifications.
• Familiar with NodeJS profiling tools.
• Proficient understanding of code versioning tools such as Git.
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
• Experience building a large-scale social or location-based app.

What we look for: 

We are looking for an associate who will be doing data crunching from various sources and finding the key points from the data. Also help us to improve/build new pipelines as per the requests. Also, this associate will be helping us to visualize the data if required and find flaws in our existing algorithms. 

Responsibilities: 

• Work with multiple stakeholders to gather the requirements of data or analysis and take action on them. 
• Write new data pipelines and maintain the existing pipelines. 
• Person will be gathering data from various DB’s and will be finding the required metrics out of it. 

Required Skills: 

• Experience with python and Libraries like Pandas,and Numpy. 
• Experience in SQL and understanding of NoSQL DB’s. 
• Hands-on experience in Data engineering. 
• Must have good analytical skills and knowledge of statistics. 
• Understanding of Data Science concepts. 
• Bachelor degree in Computer Science or related field. 
• Problem-solving skills and ability to work under pressure. 

Nice to have: 

• Experience in MongoDB or any NoSql DB. 
• Experience in ElasticSearch. 
• Knowledge of Tableau, Power BI or any other visualization tool.

• Working closely with the Product Manager to create wireframes and visuals for web and app
• Conceptualizing and designing of merchandise

Desired Candidate Profile

• 1-3 years of experience in Graphic Designing
• Proficiency in design software like Adobe Photoshop, Adobe Illustrator, Adobe XD and Figma
• Understanding of UI & UX design
• Experience in merchandise designing    

About the role:

We are currently building an exciting multi-category, digital first, direct to consumer, commerce business for couple of new brands in Food & Fashion category. The Engineering Team forms the backbone of our ecommerce business. We build and iterate over our core platform that handles orders, payments, delivery promises, order tracking & logistics integrations.

We are looking for an Engineering Manager to lead its development across web, mobile and in-store devices. You will be responsible to work closely with business leaders to understand the developer needs and device solutions through developer tools and services. The role incumbent will be managing a team of in-house & outsourced developers and will be responsible for defining the technical roadmap, project delivery and maintenance of systems developed in-house. The incumbent will also be driving technology innovation with integrations and external partners to fully leverage the latest solutions and technologies for servicing the organization needs. This role will report to the Director-Engineering.

Location: Mumbai based preferably. We can also consider Bangalore based candidates.

Responsibilities:

Your core responsibilities will include Technical Guidance, Execution, Delivery & Team Management. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Ownership of engineering features and components from concept, design, development & deployment
• Participate in the solution architecting, enterprise interface design and integration.
• Work with users to understand requirements, design scalable and efficient technology solutions.
• Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with other internal teams and external partners.

• Communicate cross-functionally, collaborate with Business teams, Product managers, engineers and QA to plan, own and deliver solutions on time.
• Ensure teams follow best practices regarding coding standards, code reviews, and testing. Responsible for code quality, review & release strategy.

• Define and drive development team priorities and ensure delivery through in-house and vendor development teams.

• Keep tab of latest technology trends and leverage it for improvements/changes in current setup to increase efficiency, reduce maintenance cost and time to market.

• Publish regular reports of activities and highlight potential risks. 
• Attract, hire, retain, motivate and mentor engineering team resources.

Required Qualification, Experience & skills:

• Bachelor's degree in Computer Science, Computer Engineering or related technical discipline
• 6-8 years of overall developer experience with a minimum 12-18 months in the GoLang toolkit – very familiar with all the frameworks and tools needed to manage and further build an end to end ecommerce platform in GoLang
• Prior experience in managing a team of min 4-6 engineers
• Hands-on management with deep-dive into the details of software design, implementation and debugging

• Experience of implementing Agile, Scrum & Iterative processes

• Experience taking a leading role in building complex software systems that have been successfully delivered to customers
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
• Experience mentoring junior software engineers to improve their skills, and make them more effective, product software engineers
• Hands-on expertise in many disparate technologies, typically ranging from Web development, Mobile app development, AWS, machine learning, large scale data platforms, service oriented architecture, distributed systems design, android platform, front-end user interfaces, databases etc.