Senior System Administrator

Job Title: QA Tester – Security & Vulnerability Testing

Experience: 3+ Years

Location: Gurugram (6 Days WFO)

Job Summary :

We’re seeking a QA Tester with strong experience in Vulnerability and Security Testing.

The ideal candidate will perform manual and automated penetration testing, identify security flaws, and work closely with development teams to ensure secure, compliant applications.

Key Responsibilities :

• Perform vulnerability assessments on web, mobile, and cloud apps.
• Conduct tests for OWASP Top 10 issues (e.g., SQLi, XSS, CSRF, SSRF).
• Use tools like Burp Suite, OWASP ZAP, Metasploit, Kali Linux, Nessus, etc.
• Automate security testing and integrate with CI/CD (Jenkins, GitHub, GitLab).
• Test and secure APIs, including auth mechanisms (OAuth, JWT, SAML).
• Ensure compliance with ISO 27001, GDPR, HIPAA, PCI-DSS.

Requirements :

• 3+ Years in QA with a focus on Security/Vulnerability Testing.
• Experience in manual & automated security testing.
• Knowledge of scripting (Python, Bash, JS).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Bonus: Certifications like CEH, OSCP, Security+, etc.

Job description

Company: iCloudEMS

Location: [Work From Home / Remote]

Experience: 4–8 Years

Employment Type: Full-time

Job Summary

iCloudEMS is looking for a highly skilled PHP Backend Developer with strong experience in web application development and hands-on expertise in React Native for mobile applications. The ideal candidate will be responsible for developing scalable backend systems, integrating APIs, and collaborating closely with frontend and mobile teams to deliver high-quality education management solutions.

Key Responsibilities

• Design, develop, and maintain PHP-based backend web applications
• Build and manage RESTful APIs for web and mobile applications
• Integrate backend services with React Native mobile applications
• Optimize application performance, security, and scalability
• Work with databases (MySQL/PostgreSQL) for data modeling and query optimization
• Implement authentication, authorization, and role-based access controls
• Collaborate with UI/UX designers, frontend developers, and QA teams
• Troubleshoot, debug, and enhance existing applications
• Follow coding standards, best practices, and documentation guidelines

Required Skills & Qualifications

• Strong expertise in Core PHP / Laravel / CodeIgniter
• Solid understanding of backend architecture and MVC frameworks
• Hands-on experience in React Native (Android & iOS)
• Experience with REST APIs, JSON, and third-party API integrations
• Proficiency in MySQL and complex SQL queries
• Knowledge of server-side security (JWT, OAuth, data protection)
• Familiarity with Git / GitHub / Bitbucket
• Experience with payment gateways, notifications, and background jobs
• Understanding of web hosting, deployment, and server management (Linux)

Good to Have

• Experience in education domain / ERP / CRM/LMS/HRMS/Inventory/ EMS platforms
• Knowledge of Node.js or other backend technologies
• Exposure to cloud services (AWS, Azure, etc.)
• Experience with CI/CD pipelines
• Basic understanding of UI/UX principles

Why Join iCloudEMS?

• Opportunity to work on scalable education management systems
• Collaborative and growth-oriented work environment
• Exposure to modern technologies and enterprise-level projects
• Competitive salary and performance-based growth

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Role & Responsibilities

Lead and mentor a team of data engineers, ensuring high performance and career growth.

Architect and optimize scalable data infrastructure, ensuring high availability and reliability.

Drive the development and implementation of data governance frameworks and best practices.

Work closely with cross-functional teams to define and execute a data roadmap.

Optimize data processing workflows for performance and cost efficiency.

Ensure data security, compliance, and quality across all data platforms.

Foster a culture of innovation and technical excellence within the data team.

Summary:

We are searching for a talented and passionate WordPress Developer to join our growing team. In this role, you will be responsible for the design, development, and maintenance of high-quality WordPress websites and web applications. You will work closely with designers, project managers, and other developers to create engaging and user-friendly experiences for our clients.

Responsibilities:

• Develop and maintain custom WordPress themes and plugins using best practices and coding standards.
• Integrate third-party APIs and plugins to extend website functionality.
• Optimize websites for performance and ensure responsiveness across all devices.
• Implement best practices for website security and maintenance.
• Collaborate with designers to translate mockups and wireframes into functional websites.
• Troubleshoot and resolve website issues efficiently.
• Stay up-to-date with the latest WordPress trends and technologies.
• Assist with content management and website updates as needed.

Qualifications:

• Proven experience as a WordPress Developer with a strong portfolio showcasing your work.
• Proficiency in HTML, CSS, JavaScript (jQuery preferred).
• Experience with PHP and a strong understanding of WordPress development principles.
• Experience with version control systems like Git.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and manage multiple projects simultaneously.
• A passion for creating user-friendly and visually appealing websites.

Bonus Points:

• Experience with building custom post types, taxonomies, and custom fields.
• Experience with WooCommerce or other eCommerce platforms.
• Experience with SEO best practices for WordPress.
• Experience with headless WordPress or other API-driven development approaches.

Benefits:

• Competitive salary and benefits package (health insurance, paid time off, etc.).
• Opportunity to work on a variety of challenging and rewarding projects.
• Collaborative and supportive work environment.
• Chance to learn and grow your skills with the latest technologies.
• pen_spark

• Cold-calling to prospective leads and maintaining an Excel sheet with customer details and calling status.
• Generate new leads from existing clients.
• Independently handle the first level of conversation on chosen services
• Send mail regarding product descriptions and product white papers to prospects.
• Follow-ups over the phone and emails to win opportunities/sales.
• Convert hot leads into face-to-face or telephonic meetings.
•  Assign converted meetings to sales team members by sending meeting calendars and customer credentials.
• Take the meeting status from the concerned account manager.
• Log all lead and meeting-related data and status in CRM/Tools.
• Maintain bills and coordinate with the Accounts department regarding the same.
• Maintain office supplies by checking inventory and preparing the required items list monthly. 

• Hands on Experience on OneStream or Hyperion Planning/Essbase Applications.
• Implementation experience including Building application, modules, writing Business rules is must
• Must have Vb.net scripting experience or Essbase Calculation expertise is mandatory
• Hyperion Planning & Essbase is plus
• Cloud experience is preferred (Azure, GCP)
• Hands on Experience with SQL Server and RDBMS systems.

• Collaborate with Product Management and Engineering to define and implement user-friendly UI solutions
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks