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An international MNC specialized into Hardware & Networking
Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai, Pune
3 - 10 yrs
₹3L - ₹8L / yr
Microsoft Windows Server
Powershell
Active Directory
Scripting
desktop support
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Good To Have Skills
VMware, Hyper V, Mac, Windows Powershell
Must Have Skills
windows server administration, Windows Desktop Administration, Microsoft Excel, Communication
Experience Level: 3+ Years
External Description
Eligibility:
- Should have 2+ years of experience in relevant customer facing technical experience at another company
Overview:
The Product Deployment Specialist role is responsible for interacting directly with Company partners to install the Company RMM agents across their customer base and clean up previous RMM agents, as necessary. The Product Deployment Specialist is integral in ensuring our partners successfully onboard the Company suite of software.
External Skills And Expertise
Skills & Knowledge Required:
· Detail-oriented with good communication and organizational skills
· Basic-mid level knowledge of Microsoft Excel for tracking and reporting needs
· Experience with Microsoft operating systems at the desktop and server level
· Software deployment experience utilizing Scripting, PowerShell, and Active Directory GPO deployment methods
· Experience with firewalls and software port requirements
· Experience in troubleshooting installation issues related to security restrictions
· Ability to work on multiple priorities and/or projects simultaneously
· Problem-solving abilities and ability to meet reasonable deadlines
· Strong team player, ability to build positive and collaborative relationships within the organization
· Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
· Ability to work under general supervision
· A certain degree of creativity and latitude is required
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
Read more
An international MNC specialized into Hardware & Networking
Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai
1 - 5 yrs
₹2L - ₹4.5L / yr
Active Directory
Microsoft Exchange
Microsoft Windows Server
Hello,
Greetings for the day !!!
We are hiring "Technical Support L1 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Technical Support L1 - AD & Exchange
Experience Level: 2+ Years
External Skills And Expertise
Skills & Knowledge Required:
Document partner interaction, troubleshooting, and results in a clear
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Duties & Responsibilities:
Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email
is required.
Server level technical skills: server builds and administration, support,
virtual environment administration.
Ability to work on multiple issues simultaneously in a fast-paced
environment.
Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Read more
An international MNC specialized into Hardware & Networking
Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai
2 - 8 yrs
₹3L - ₹6L / yr
Active Directory
Microsoft Exchange
Microsoft Windows Server
patching
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Technical Support L2 - AD & Exchange
Must Have Skills
MS Patching, Good Communication, DNS, Exchange Server 2010, Window Server, Servers
Experience Level: 2+ Years
External Skills And Expertise
Skills & Knowledge Required:
Document partner interaction, troubleshooting, and results in a clear
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Duties & Responsibilities:
Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email
is required.
Server level technical skills: server builds and administration, support,
virtual environment administration.
Must-Have Knowledge of Server OS and Application monitoring
through Event Viewer.
Basic knowledge in a clustered environment (Windows Cluster / DAG)
Good to have knowledge on O 365, Azure & Virtualization Domains.
Ability to work on multiple issues simultaneously in a fast-paced
environment.
Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Read more
Mumbai
7 - 14 yrs
₹20L - ₹25L / yr
Technical support
Tech Support
Product support
Active Directory
Customer Support
+3 more
We are hiring for Permanent Opportunity for for L3 Product Support Engineers
Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat
Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat
Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
Read more
Mumbai
1 - 3 yrs
₹1L - ₹2L / yr
Tech Support
Computer Networking
Microsoft Windows Server
Hardware installation
Desktop administration
+2 more
We’re looking for Tech Support Engineer for IT Dept.
Job Description :-
• Install, upgrade, support and troubleshoot for Laptop ,computer hardware, voice equipment and any other authorized peripheral equipment.
• Troubleshooting day to day system and network problems and diagnosing and solving hardware or software Issue
• Working technical knowledge of TCP/IP protocols, operating systems and Cisco Routers, switches and Sonic firewall experience.
• Management of AD user accounts and access controls
• Responsible for the implementation, support, administration and management of Thin clients and servers
• Backup & Restoration of data as per the request from users
• Asset Management
• Ready to working in routing shift.
Requirements
• BE in Electronic / Computer’s or equivalent experience.
• MCSE & CCNA certification preferred.
• 2-3 years directly related work experience in a technical support position
• Experience supporting Windows 7 , Microsoft Office latest version, Outlook in and Exchange Environment, Internet Explorer, system hardware issues,
desktops, laptops, printers, and Antivirus both in person and remotely.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Good understanding of VoIP technologies will be preferred
• Strong problem solving skills, work ethic, detail oriented as well as excellent oral and written communication skills..
• Experience with TCP/IP and general networking issues.
Read more
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