Client coordinator

Job Overview:

We are looking for a detail-oriented and highly organized MIS Executive to join our team. This role will primarily focus on managing Management Information Systems (MIS) tasks, vendor management, invoicing processes, stakeholder coordination, and Learning Management System (LMS) administration. The ideal candidate should have strong analytical skills, excellent communication abilities, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

MIS Reporting and Analysis:

·      Prepare and manage regular reports and dashboards related to L&D

·      Conduct data analysis and provide insights on various operational areas.

·      Ensure accuracy and consistency of MIS reports and provide recommendations for process improvements

·      Maintain and update database systems to ensure data integrity and ensure green audit

Vendor Management:

·      Coordinate and liaise with vendors to ensure smooth and efficient operations

·      Assist in vendor selection, negotiations and managing contracts

·      Track and monitor vendor performance to ensure adherence to agreements

·      Resolve any vendor-related issues or disputes in a timely manner

·      Liaise with vendors to source training requirements

Invoicing:

·      Process invoices for various business transactions, ensuring accuracy and timely submission

·      Coordinate with the finance department to ensure payments are processed on time

·      Manage and maintain records of invoices, payments, and any other related documentation

·      Assist with financial reporting related to invoicing and payments.

Stakeholder Coordination:

·      Act as a key point of contact for internal and external stakeholders

·      Ensure effective communication between stakeholders for seeking nominations for our calendarized training programs, projects

·      Coordinate with participants to ensure timelines, deliverables and updates

·      Maintain and update relevant project documents and reports for stakeholders

·      Send calendar invites and reminders to participants

·      Track completion of mandatory compliance training

·      Follow-up with defaulters and ensure completion within timelines

·      Escalating issues beyond influence

LMS Management:

·      Oversee the administration and functionality of the Learning Management System (LMS).

·      Upload monthly calendars, monitor training programs, user access, track feedback, and course completion.

·      Liaise with LMS backend team for troubleshooting

·      Provide support to employees for LMS-related queries and issues

·      Analyze LMS data to generate reports on employee training progress and completion rates

Others:

·      Prepare creatives/artwork for org-wide mailer communication

Required Qualifications:

·      Bachelor’s degree in any field

·      Proven experience as an MIS Executive or in a similar role, preferably with exposure to vendor management and invoicing

·      Familiarity with Learning Management Systems (LMS) and basic HR software.

·      Strong knowledge of Microsoft Excel, Word, and PowerPoint. Knowledge of database management systems is a plus.

·      Excellent communication, organizational, and interpersonal skills.

·      Attention to detail with the ability to work independently and in a team environment.

·      Ability to prioritize tasks and manage multiple projects simultaneously

Desired Skills and Attributes:

·      Experience with vendor management tools and invoicing software

·      Strong analytical skills and the ability to interpret complex data

·      Ability to manage multiple stakeholders and adapt to evolving business needs.

·      Problem-solving mindset with the ability to troubleshoot issues quickly.

·      Proactive and self-motivated with a positive attitude

Key Responsibilities

• Edit and proofread content for grammar, spelling, tone, and style consistency.
• Ensure content aligns with brand voice and editorial guidelines.
• Review content for accuracy, clarity, and relevance before publication.
• Collaborate with writers to improve content structure and readability.
• Optimize content for SEO in coordination with the digital marketing team.
• Manage content calendars and ensure timely publishing.
• Fact-check information and verify sources where required.
• Provide constructive feedback to content creators.
• Maintain version control and content documentation.

Roles and Responsibilities

1. Ability to work on diverse backend stack such as Node JS, Java, Express JS
2. Ability to work on diverse frontend stack such as React JS, Angular 6/7/8/9, HTML5, CSS3
3. Ability to deliver quick POC’s using cutting edge technologies.
4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
5. Design, develop, and unit test applications in accordance with established standards
6. Developing, refining, and tuning integrations between applications. Analysing and resolving technical and application problems.
7. Ability to debug application.
8. Should have complete knowledge on developing RESTful Services.
9. Should be able to also work in agile development methodology.

Competency Requirements

1. Experience in NodeJS, Java and development using AngularJS / ReactJS
2. Experience in front end frameworks such as Angular.js, React.js, Bootstrap, Foundation etc
3. Experience in client/server application development
4. Knowledge of agile development methodologies
5. Knowledge of unit testing theory
6. Knowledge of AWS cloud
7. Experience in Java, Python and Go will be added advantage

Responsibilities: 
Developing and maintaining all server-side network components. 
Ensuring optimal performance of the central database and responsiveness to front-end requests. 

Collaborating with front-end developers on the integration of elements. 

Designing back-end services for various business processes.ses. 

Developing high-performance applications by writing testable, reusable, and efficient code. 

Implementing effective security protocols, data protection measures, and storage solutions. 

Running diagnostic tests, repairing defects, and providing technical support. 

Documenting Node.js processes, including database schemas, as well as preparing reports. 

Recommending and implementing improvements to processes and technologies. 

Keeping informed of advancements in the field of Node.js development. 

Skills: 

Bachelor's degree in computer science, information science, or similar. 

At least two years' experience as a Node.js developer. 

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks. 

Knowledge of front-end technologies such as HTML5 and CSS3. 

Superb interpersonal, communication, and collaboration skills. 

Exceptional analytical and problem-solving aptitude. 

Great organizational and time management skills. 

Availability to resolve urgent web application issues outside of business hours. 

• Performing research on current benchmark trends and audience preferences
• Setting specific objectives and reporting on ROI
• Generating, editing, publishing and sharing engaging content daily (e.g. original text, photos, videos and news)
• Monitoring SEO and web traffic metrics
• Collaborating with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicating with followers, responding to queries in a timely manner and monitoring customer reviews
• Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggesting and implementing new features to develop brand awareness, like promotions and competitions
• Staying up-to-date with current technologies and trends in social media, design tools and applications

Desired Candidate Profile

• Proven work experience as a Social Media Manager for a minimum of 3 years
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills    

Primary/Essential Duties and Key Responsibilities:

• Proactively manage a portfolio of  customers once the implementation phase is completed
• Develop and build strong relationships with key customer stakeholders 
• Understand customers’ needs and priorities to optimize the use of the platform
• Identify new opportunities: up-sell, cross-sell, additional training
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how we can better serve our customers
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
• Resolve billing and Support inquiries in a timely and productive manner
• Coordinate small customer projects

Required Qualifications: 

• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Minimum 4-5 years experience 

Travel Requirements:

CloudQA is a bootstrapped SaaS startup based out of Hyderabad. Our web application testing tools have helped companies ensure their customers get the best digital experiences.

You would be working on a world class product in a technically strong team competing with ex-google teams and silicon valley startups. CloudQA is used by some of the leading enterprises, govt institutions and rising startups across the world.We seek a strong technical background in both front-end and back-end development. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

Developer Requirements and Qualifications:

1. Good communication skills, should able to demonstrate website features
2. Must have good hands-on experience on HTML/CSS and Javascript,C#,SQL, selenium framework and Docker
3. Good to have experience with vue.js, AngularJS and code repositories such as GitLab
4. Good to have experience on AWS, GCP Cloud Service Providers and kubernetes
5. Understanding of testing frameworks

Duties and Responsibilities:

1. Collaborate with other developers and engineers to design, build, and maintain applications
2. To Develop and maintain highly reliable and scalable web services.
3. Understand product requirements, engage with team members and customers to define solutions and estimate the scope of work required.
4. Develop and Deliver solutions that can keep up with a rapidly evolving product in a timely fashion.
5. Improve the product features and performance in any way possible
6. Write effective APIs
7. Writing javascript/jqury programmatically to make it work with html components.
8. Working with git repositories and CICD