JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
Location: Chennai Experience: 0 -2 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.
Basic coding knowledge is utterly required.
● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills
KEY RESPONSIBILITIES: Be responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat. Escalate issues if necessary and work closely with our engineering team to resolve those issues. Provide customer feedback to the product management team and help them in discovering insights for the product roadmap. Assist our sales stalwarts in converting prospects to customers. Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs. Cultivate and sustain an in-depth knowledge of Chargebee’s products and services. Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.