Senior Manager - Tech Ops

Senior Manager - Tech Ops

Senior Manager - Tech Ops at UFO Moviez · Mumbai · 4 - 8 years · ₹8L - ₹10L / yr · Profitable · Posted 26 Aug 2026

Senior Manager - Tech Ops

at UFO Moviez

Posted by Manali Prabhu

4 - 8 yrs

₹8L - ₹10L / yr

Mumbai

Skills

Tech Support

Key Responsibilities:

1. Coordinate resolution ot field service requests PAN India, meeting SOP-defined TAT and SLA targets

2. Track and report service quality, response time, and customer satisfaction scores: drive corrective action on gaps

3. Maintaın regional spares avallabılıty at detined stock norms to support uninterrupted field response

4. Support installatıon commissioning, preventive maintenance. and decommissioning of cinema equipment as per schedule and OEM compliance

5. Monitor field engmneer productivity/perrormance agamnst detined KPIs and support upskilling through training coordination

6. Track repeat failure trends and drive reduction through root-cause and continuous improvement 1nitiatıves

7. Support AMC/service agreement reviews to ensure deliverables and renewals are met on time

8. Ensure IT systems uptime, asset/license tracking, backup, and disaster recovery processes are executed per detined SOPs

Key Responsibilities:

1. Coordinate resolution ot field service requests PAN India, meeting SOP-defined TAT and SLA targets

2. Track and report service quality, response time, and customer satisfaction scores: drive corrective action on gaps

3. Maintaın regional spares avallabılıty at detined stock norms to support uninterrupted field response

4. Support installatıon commissioning, preventive maintenance. and decommissioning of cinema equipment as per schedule and OEM compliance

5. Monitor field engmneer productivity/perrormance agamnst detined KPIs and support upskilling through training coordination

6. Track repeat failure trends and drive reduction through root-cause and continuous improvement 1nitiatıves

7. Support AMC/service agreement reviews to ensure deliverables and renewals are met on time

8. Ensure IT systems uptime, asset/license tracking, backup, and disaster recovery processes are executed per detined SOPs

Read more

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About UFO Moviez

Founded :

2005

Type :

Services

Size :

100-1000

Stage :

Profitable

About

We are the first one to enable cinema digitization with satellite technology in India. That also makes us the largest in-cinema advertising platform, with the power to impact almost 2.1 billion viewers annually through 3600+ screens across 1200+ cities, leading directly into the hearts of India’s Urban Heartland. The largest in-cinema advertising platform, with the power to impact almost 2.1 billion viewers annually through 3600+ screens across 1200+ cities. Two powerful channels, Prime screens and Popular screens help brands reach the urban heartland making us a HIGH REACH, HIGH IMPACT ADVERTISING MEDIUM.

We are the first one to enable cinema digitization with satellite technology in India. That also makes us the largest in-cinema advertising platform, with the power to impact almost 2.1 billion viewers annually through 3600+ screens across 1200+ cities, leading directly into the hearts of India’s Urban Heartland. The largest in-cinema advertising platform, with the power to impact almost 2.1 billion viewers annually through 3600+ screens across 1200+ cities. Two powerful channels, Prime screens and Popular screens help brands reach the urban heartland making us a HIGH REACH, HIGH IMPACT ADVERTISING MEDIUM.

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Connect with the team

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Company social profiles

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Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

Company Profile

Geotrackers Mobile Resource Management Pvt. Ltd.

Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel, across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more.

Job Title: Customer Support Officer

Experience : 2-7 years

Job Description

● Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles

● Manage daily installation / post installation schedule for pan-India locations

● Co-Ordinate with customer team & field staff for schedule assignment

● Manage all customer facing correspondence on Email/Mobile/Whatsapp , regarding service requests

● Follow-up with customer within a 24hour period in regards to the initial phone call or email

● Ensure TAT between 24-48 hours for all service schedules for Pan-India locations.

● Raise repair invoices to customers

● Manage inventory of spares and consumables

● Manage logistics for supplying fresh spares to service technicians pan India

● Co-ordinate with service technicians for return of defective goods to Head Office

● Manage Ensure service technicians

● Conduct Training Sessions for technicians

● Support to field staff

● Generate Monthly failure report with analysis : Technician / Product / Model / Area wise

● Supervision and monitoring of repairs and trouble shooting of all the GPS devices.

● Handling Reports management in ERP

Desired Profile

● At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations

● Must have network of service technicians for fitting electrical accessories on atleast 100+ locations

● Computer Savvy

● Good Skills on Excel

● Strong Communication Skills

● Ability to diffuse volatile situations with professionalism and courtesy

● Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time.

● Excellent analytical and conflict resolving skills

● Willing to travel for purposes of hiring, training and managing service technicians.

Read more

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Read about what our users have to say about finding their next opportunity on Cutshort.

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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