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Zenius IT Services Pvt Ltd logo
L1 IT Support Engineer (Windows + Office 365)
L1 IT Support Engineer (Windows + Office 365)
Zenius IT Services Pvt Ltd's logo

L1 IT Support Engineer (Windows + Office 365)

Sunita Pradhan's profile picture
Posted by Sunita Pradhan
0 - 2 yrs
₹2.5L - ₹4.5L / yr
Hyderabad, Chennai
Skills
Technical support
Help desk management
Desktop
Microsoft Office
Active Directory
Computer Networking
Linux/Unix

Role Overview

We are hiring an L1 IT Support Engineer to provide first-level support for end-user issues related to Windows systems, Office 365, and general IT operations. The role involves troubleshooting, ticket handling, and ensuring timely resolution or escalation of issues.

 

Key Responsibilities

  • Provide L1 support via calls, emails, and ticketing tools
  • Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
  • Handle password resets, account access, and user management (Active Directory)
  • Install/configure laptops, desktops, printers, and software
  • Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
  • Log and track issues in ServiceNow/Jira and meet SLA timelines
  • Escalate complex issues to L2 teams
  • Support user onboarding/offboarding and system setup
  • Maintain basic documentation and SOPs

 

Required Skills & Qualifications

  • 1–3 years of experience in IT Support / Helpdesk / Desktop Support
  • Good knowledge of Windows OS (10/11) and Microsoft Office 365
  • Basic knowledge of Active Directory, networking, and security concepts
  • Exposure to Linux/Unix environments (basic level)
  • Familiarity with ticketing tools (ServiceNow, Jira, etc.)
  • Basic understanding of programming/scripting (Java, Python, etc.) is a plus
  • Experience in fast-paced or SaaS environments is an advantage
  • Strong communication skills (English) and problem-solving ability
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About Zenius IT Services Pvt Ltd

Founded :
2019
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.


Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.

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Candid answers by the company

What does the company do?
What is the location preference of jobs?

we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.


Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.

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