
Role Overview
We are hiring an L1 IT Support Engineer to provide first-level support for end-user issues related to Windows systems, Office 365, and general IT operations. The role involves troubleshooting, ticket handling, and ensuring timely resolution or escalation of issues.
Key Responsibilities
- Provide L1 support via calls, emails, and ticketing tools
- Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
- Handle password resets, account access, and user management (Active Directory)
- Install/configure laptops, desktops, printers, and software
- Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
- Log and track issues in ServiceNow/Jira and meet SLA timelines
- Escalate complex issues to L2 teams
- Support user onboarding/offboarding and system setup
- Maintain basic documentation and SOPs
Required Skills & Qualifications
- 1–3 years of experience in IT Support / Helpdesk / Desktop Support
- Good knowledge of Windows OS (10/11) and Microsoft Office 365
- Basic knowledge of Active Directory, networking, and security concepts
- Exposure to Linux/Unix environments (basic level)
- Familiarity with ticketing tools (ServiceNow, Jira, etc.)
- Basic understanding of programming/scripting (Java, Python, etc.) is a plus
- Experience in fast-paced or SaaS environments is an advantage
- Strong communication skills (English) and problem-solving ability

About Zenius IT Services Pvt Ltd
About
At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
Candid answers by the company
we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
Similar jobs
We are good with S4,ECC Payroll, migration from ECC to S4.
This is implementation role.
2 end to end life cycle of Payroll, have configuration exp, configuration exp, understand us Tax & worked on US payroll
Exp in Design & requirement gathering , even if its on-prem payroll, we are good with it
2 end to end implementation cycle,
We will providing them payroll requirements & they need to configure system unit test, & support activities.
Key job responsibilities:
Responsible for successful end to end delivery and payroll configuration in large scale global projects. This role involves in-depth understanding of processes across various HCM modules and the ability to define various strategies and leading small teams. Practitioner must be able to analyze, map, and transform HR business processes; design target operating models , configure and unit-test SAP/SuccessFactors modules, focusing on US Payroll and integrations , develop and review functional specifications, configuration documentation, and test scenarios and ensure high client satisfaction through quality, communication, and timely delivery.
1) 4+ years of SAP US payroll experience.
2) Experience of US Payroll and HR processes in a technical capacity – PA/OM, Payroll
3) Should have worked on at least two implementation projects
4) Should have experience of working in large/disparate teams
5) Understand Business Processes
6) Identify, document as-is processes and design & recommend to-be processes
7) Map Business Processes to SAP/SuccessFactors
8) Analyze & identify system limitations and requirement gaps
9) Configure & unit test in relevant SAP/SuccessFactors modules
10) Write/ review Functional Specification / Configuration Workbook documents
11) Develop test scenarios, scripts, cases, data
12) Lead and/or support cutover preparation, go-live activities and hypercare support
13) Should have troubleshooting knowledge of payroll schema, PCR’s , Identify and fix errors
14) Strong payroll skills with good understanding of benefits, time management & OM/PA
15) Interfaces testing with mapping and validation
16) Good knowledge on country specific tax forms and year end activities
17) Understand Business Processes. Map Business Processes to SAP/SuccessFactors
18) Identify, document as-is processes and design & recommend to-be processes
19) Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams
20) Play lead roles preferably on multiple projects. Understands project statuses, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points
21) Work closely with customer, technical and functional teams to deliver project scope on time, on budget and with high quality deliverables
22) Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams
23) Use prior experience to develop accurate work estimates, project budgets and timelines
24) Ensure client satisfaction targets are achieved
25) Be a key contributor in the team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully
26) Exercise required controls and propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans, for all aspects of the assignment
27) Follow SLAs and projects/CRs plan effectively
28) Drive Innovation/Process improvements
29) Responsible for Statement of Work preparation, purchase orders, price quotes and other contractual materials as part of scheduling and deploying resources
30) Ensure business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success
31) Act as an SAP HR and SuccessFactors subject matter expert by providing best-practice guidance on HCM business processes
32) Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
33) Mentor associates and foster a learning and growth environment
34) Retrieving Data from Employee Central
35) Update configuration workbooks when necessary.
36) Configure & unit test in relevant SAP/SuccessFactors modules
37) Write/ review Functional Specification / Configuration Workbook documents
38) Develop test scenarios, scripts, cases, dat
39) Participate in internal and client knowledge transfer sessions.
40) Proactively review data and deliverables for issues and escalates as appropriate.
41) Liaise with 3rd party vendors for product/integration issues.
42) Good to have finance and 3rd party integration knowledge, integration to ADP
Experience:
· Min 4 yrs in SAP HCM/Successfactors
· Valid ECP certification is Optional
Key Skills:
· Minimum 1-year experience with successful implementations of the SuccessFactors or HCM solutions
· SAP HCM – US Payroll , CA and Global countries
- Minimum of 2 HCM payroll implementations.
- Excellent verbal and written communication skills
Qualification: Required B. Tech/B.E/MBA/MCA
Job Objective:
We are seeking an experienced Developer with a strong background in C++, CUDA programming,
and Linux to guide our development team in building cutting-edge solutions for device
integration and high-performance computing tasks. This is a hands-on leadership position that
combines technical expertise with team management skills to deliver high-quality software
products.
Primary responsibilities:
Software Development:
• Develop and maintain high-performance applications using C++ and CUDA.
• Design and implement parallel algorithms for GPUs to accelerate computational
workloads.
Performance Optimization:
• Optimize CUDA kernels for performance, scalability, and memory efficiency.
• Analyze performance bottlenecks and propose innovative solutions.
Code Review and Testing:
• Conduct code reviews to ensure adherence to coding standards and best practices.
• Develop and execute test cases to validate functionality and performance.
Collaboration:
• Work closely with the software engineering and research teams to understand
requirements and deliver robust solutions.
• Provide technical guidance and mentoring to junior team members when necessary.
Documentation:
• Write and maintain technical documentation, including design specifications and user
manuals.
Required Skills:
• C++: Strong proficiency in modern C++ (C++11/14/17/20).
• CUDA Programming: Extensive experience in developing, debugging, and optimizing
CUDA applications.
• GPU Optimization: Familiarity with memory hierarchy, shared memory, streams, and
warp-level operations in CUDA.
• Parallel Computing: Solid understanding of parallel algorithms and multi-threaded
programming.
• Mathematical and Analytical Skills: Strong foundation in linear algebra, calculus, and
numerical methods.
• Tools: Experience with debugging/profiling tools like Nsight, CUDA Memcheck, or
SAP HCM Functional Consultant
- Minimum 5+ years total IT experience, preferably in SAP HCM.
- Minimum 5+ years of experience in design and configuration of SAP US Payroll.
- Must have 2-3 full life cycle implementations for SAP/EC US Payroll.
- Should have worked as an SME for US payroll.
- Experience in - SAP payroll configuration for Gross payroll and Net Payroll, Tax Reporter configuration,
- Experience with BSI tax factory, Third party remittance, Payroll catalog definition including but not limited to collective bargaining agreement wage type definition and configuration,
- Off-cycle payroll definition and processing, Levy management, Garnishments definition, reporting and management, Integration with Benefits, Integration with SAP FI and with Third party FI, Detailed knowledge and understanding of integration with Time Management.
- Experience in SAP Benefits configuration
- Experience in SAP Time Module
- Experience in creating and defining custom operations and rules
- Experience with Yearend activities, Open Enrollment, and support packs implementation,
- Minimum of 2 - 3 years experience executing parallel payroll testing
- Extensive experience in compliance reporting for more than 1 country
- S willing to work US Hours Shifts'
- location-Bangalore and Chennai
Application Integration Engineer -
Key Skills:
· Knowledge of various Integrations approaches:
o Native connectors
o API – schema, design
o ODBC
o SFTP files
· Experience integrating SaaS solutions.
o Financial applications:
§ Ideally: Oracle NetSuite, Workday Adaptive
§ Nice to have: Coupa, Concur, Expensify, Avalara
o CRM applications:
§ Ideally: Microsoft Dynamics
§ Nice to have: Salesforce, Hubspot Sales, various sales tools
· Experience with key Microsoft Azure services: mainly data extraction (i.e., Data Factory), databases (SQL), storage (Data Lake), analytics
· Ability to work with data, including ETL
· Nice to have - Knowledge of coding languages: Java script, XML, REST, etc.
· Experience working with global teams
· Ability to overlap some work hours with US EST/CT time
· Solid communication skills
· Proactive, takes initiative, outspoken
Experience
· 6 - 9 years
The Assistant Finance Manager will play a vital role in improving and maintaining the financial standing of our companies. The ideal candidate will help determine financial strategy and policy, arranging the appropriate funding and managing financial risks in the organization.
The Assistant Manager Finance will ensure our companies have the cash and liquidity to meet its obligations, will be involved in securing credit from banks and other sources, tax, HR and compliance matters. He will be an official point of contact for all financial matters.
The Assistant Manager Finance is responsible for:
Establishing robust systems, processes, and controls, relating to finance interface with business operations.
- To monitor all financial activities of the company.
- Effectively interface with clients, area heads, vendors, statutory bodies and government officials.
- Preparation of ITR, tax audit related information and schedules.
- TDS and GST related compliances.
- Preparation of cash flow and trial balance
- Ensuring timely and accurate provisioning of expenses including detailed scrutiny of trial balance.
- To facilitate information in preparation of budgets & uploading the approved budgets into the system.
- Preparation and presentation of budgetary forecasts and short term / long term financial projections for management / consultants / clients.
- Preparation of MIS related information with proper and timely reconciliation of financial and management accounts.
- To demonstrate ability and skills to navigate the business through strong finance support and influence business decisions.
- Efficiently manage, working capital, inventory-holding period, average collection period and average payment period.
- Sound understanding of laws and statutory regulations pertaining to financial management, accounting, audit, compliance and taxation. Knowledge of rules and regulations framed.
- Manage payroll matters for Company, business units and subsidiaries;
- Managing daily cash flows;
- Ensuring that cash flows are adequate to allow business units to operate effectively;
- Forecasting cash payments and anticipating challenges arising from limited cash flow;
- Maintaining companies accounts system;
- Preparing and presenting financial reports for meetings and investors;
- Working with executives and business heads to prepare budgets and track profit / loss performance by business unit and on consolidated basis;
- Creating solutions to new financial challenges by applying financial/treasury knowledge;
- Liaising with other departments and business units on a range of issues;
- Providing advice on financial matters impacting on the company as a whole;
- Taking responsibility for, and supervising the work of, more junior members of staff;
- Preparing financial reports and submissions to relevant government entities;
- Arranging financial audits and reviews as required;
- Banking money and cheques received and issuing receipts as requested or needed;
- Maintaining and transferring money between bank accounts as required;
- Payment of invoices and fees as required or otherwise instructed;
- Complete tax filings and dealing with matters relating to the IRD (Interest Rate Derivative);
- Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities
Desired Qualifications:
- Professional degree in finance or accounting plus 5+ years of progressively responsible finance or treasury experience
- Candidates with SME and/or startup experience preferred
- Ability to work independently
- Sound analytical skills
- Computer literacy including advanced proficiency with Microsoft Office and experience with standard accounting software packages
- Strong verbal and written communications skills
- Detail oriented and organized, Strong planning and prioritization abilities
- Must maintain confidentiality and discretion in all aspects and be comfortable with flexible working schedule to meet the needs of the Company and its executives
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow.
• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech • upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning \
Role Summary
This role will primarily be responsible for envisioning, defining, and owning the execution of upGrad's product design strategy. As the strategic design leader, team coach, and customer champion you'll galvanize people to solve complex problems, developing strategies, and ensuring product designers have the space to create products that deliver enduring value. You will also lead change cross-functionally to drive better experiences and influence our company's product, operations, content, and data to unlock the unrealized wants of learners and coaches across new subjects and fields.
You’ll lead your team through the design process, help build a vision, and navigate ambiguity through partnering with research and enabling experimentation, all while mentoring, and growing a hardworking and capable design team.
You’ll run design critiques, host collaboration & brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output and fast-paced design practice.
Roles & Responsibilities
- Work closely with your team and other designers in defining, designing, and iterating on product features across web and mobile platforms
- Get out of the Office and work with research to observe the impact of your work in the real world, and take that input back to your work as a designer to be constantly improving our products.
- Invest in design standards, documentation, and processes alongside your team members to further our design practice
- Shape product strategy and vision together with product managers and have a significant impact across all the product teams
- Bring consistency to all the platforms and products
- Drive and support cross-team initiatives that make the Design practice better at upGrad such as improving our hiring processes, expanding our community presence, interviewing potential new team members
- Work in the way that works for you and what you're designing, whether that's spending time sketching or jumping straight into pixels and code.
- Work with other members of the Design team to help them deliver great work and develop their own skills. This could be as a mentor, a coach, or a collaborator.
Skills Required::
- 7 years of Product Design experience with at least 2 years of experience leading product design teams
- Consistent track record of leading highly collaborative cross-functional teams thought ambiguity and deliver the best products possible to our customers are an experienced mentor and coachable to give and receive honest, thoughtful, and direct feedback that removes roadblocks encourages growth, and accelerates delivery
- Are intent on crafting psychologically optimistic spaces where your direct reports and your collaborators are confident in sharing their ideas, opinions, and reservations in order to get to the best customer-focused solution
- Experienced recruiting, hiring, and retaining multi-disciplinary design teams
- Ability to understand complex feature sets and their dependencies while being able to deliver a design strategy that accounts for capabilities and limitations of the product
- Methodology rich, including standard approaches for design deliverables including user journeys, research plans, mocks, prototypes, documentation, and quality checks
- Have the ability to communicate research findings and design decisions openly and confidently, regardless of the audience
- Have partnered with research teams or led research experiments to validate and inform product thinking
- Have a proven history of partnering with engineering in a continuous delivery environment
- Generating leads by identifying Specific Building Material Manufacturers / Suppliers.
- Meeting or exceeding sales goals.
- Negotiating contracts with prospective clients.
- Preparing weekly and monthly reports with respect to a number of calls, meetings & conversions.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts & following up fulfillment.
- Visiting clients and potential clients on a timely basis to ensure Customer Satisfaction & Subscription Renewals.
- Dual Reporting to Magnate + TSB management at regular intervals and/or when called for.
Candidate Pre Requisites & Qualification Criteria.
- Any Bachelors / Masters Degree with Min Exp of 2 years in Corporate Sales.
- Candidates with their Own Vehicle & Laptop will be given preference.
- Strong WiFi Connection at Residence in case of Future Lockdown(s).
- Candidate must be willing to travel Intra State & Inter-State to Unlock Sales Possibilities.
- Candidates from Real Estate / Building Materials / Concept Selling Backgrounds will be given preference.







