Cutshort logo
apoyar logo
IT Support manager
apoyar
apoyar's logo

IT Support manager

at apoyar

5 - 10 yrs
₹1L - ₹12L / yr
Hyderabad
Skills
Windows Azure
skill iconAmazon Web Services (AWS)
Technical support
Team Management
IT support manager
POSITION PURPOSE:
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY:  Manage delivery of support services team according to service management plans, methodology, processes and client engagement models.  Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management.  Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected.  Organise support staff resourcing and rostering according to plans and necessary to meet
demand.  Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date.  Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved.  Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.

 Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t.  Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained.  Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited.  Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.

EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Technology Industry
Mumbai
1 - 5 yrs
₹9L - ₹12L / yr
Business-to-business sales
Channel Sales
Partner relationship management
System integration
system integrator
+23 more

Role & Responsibilities:

  • Business Development responsible for growing sales on, ETT – Sales, Certification solution, Reskilling Offerings, Persona Based Offering and content Development.
  • Identifying, recruiting (MOU) and on-boarding new channel partners (( Lars Vars , Distributors, Learning partners , Hardware OEM’s )
  • Create and execute business plans ( joint calendars for certification ) to meet sales goals.
  • Working with partner to plan and Execute GTM plans to generate and grow demand (Certification, Certification Add on, Persona Onboarding, Reskilling, Onboarding Add on, ETT)
  • Upselling & Cross-selling to partners to achieve higher Sales.
  • Analyze market trends and accordingly develop sales plans to increase brand awareness.
  • Evaluate partner sales performance and recommend improvements.
  • Educate partners about product portfolio and complimentary services offered.
  • Address partner related issues, sales conflicts and pricing issues in a timely manner.
  • Manage sales pipeline, forecast monthly sales and identify new business
  • Deliver customer presentations and attend sales meetings and partner conferences.
  • Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities.
  • Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities


Ideal Candidate:

  • 1+ years of B2B Sales / Channel Sales / Partner Management experience in IT Solutions, Training Solutions, Certification Sales, or Technology Services.
  • Must have experience working with channel partners, system integrators, resellers, or strategic alliances
  • Must have supported or driven partner-led sales cycles, including requirement alignment, proposal coordination, and deal closure
  • Business Planning & GTM Execution):Experience creating joint business plans, certification calendars, GTM strategies, and sales campaigns with partners.
  • Must be able to coordinate across partners, internal teams, and end customers effectively.
  • Must have a technical or IT-oriented education background —BE / BSc IT / MSc IT is mandatory.
Read more
Srijan Technologies
at Srijan Technologies
6 recruiters
Devendra Singh
Posted by Devendra Singh
Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad
4 - 10 yrs
₹14L - ₹30L / yr
skill iconPython
skill iconReact.js
Generative AI
skill iconMongoDB

About US:-

We turn customer challenges into growth opportunities.

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.


We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.


Srijan, a Material company, is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners.

 

Experience Range: 4-10 Years

Role: Full Stack Developer


Duties: 

As Full Stack Engineer, you will work in small teams in a highly collaborative way, use the latest technologies and enjoy seeing the direct impact from your work. Our highly skilled system architects and development managers configure software packages and build custom applications, creating the foundation for rapid and cost-effective implementation of systems that maximize value from day one. Our development teams are small, flexible and employ agile methodologies to quickly provide our consultants with the solutions they need. We combine the latest open source technologies together with traditional Enterprise software products. 

  

The Role: 

  

We create both rapid prototypes, usually in 2 to 3 weeks, as well as full-scale applications typically within 2 to 3 months, by working collaboratively and iteratively through design and development to deliver fully functioning web-based and mobile applications that meet business goals. Our Front-End Developers contribute to the architecture across the technology stack, from database to native apps. 


Skills: 

Minimum of 5–9 years of experience, with a proven record of hands-on software development in at least one of the following languages: Java, C#, C/C++, Python, JavaScript, Ruby, plus modern frontend proficiency in React and TypeScript. Demonstrated ownership of delivering end-to-end solutions (from design through production support), with strong proactivity in identifying opportunities, anticipating risks, and driving improvements without waiting for direction. 

Significant experience designing, implementing, and operating Web Services and APIs (REST, SOAP, RPC, RMI) including API monitoring/observability and performance tuning. Solid understanding of network communication protocols (HTTP, TCP/IP, UDP, SMTP, DNS) and distributed system behaviors. 

Capable of applying best coding practices, design patterns, and evaluating tradeoffs in complex, microservices-based architectures. Well versed in cloud computing (AWS), automated testing, CI/CD, and DevOps tooling; comfortable owning reliability, scalability, and operational excellence. Bonus: hands-on knowledge of Terraform (infrastructure as code). 

Experience with relational data stores (MySQL, SQL Server, Oracle) and non-relational technologies, with strong proficiency in MongoDB (schema design, indexing, performance optimization), plus exposure to Elasticsearch, Cassandra, and related ecosystems. Strong professional experience with frameworks such as Node.js, AngularJS, Spring, Guice, and expertise building mobile, responsive/adaptive applications. 

First-hand understanding of Agile development methodologies, with a commitment to engineering excellence (e.g., DRY, TDD, CI) and pragmatic delivery. 


Non-Technical: First and foremost, passionate about technology, especially AI and emerging/disruptive technologies, and excited about translating innovation into real product impact. Strong command of English (verbal and written), excellent interpersonal skills, and a highly collaborative mindset, able to partner effectively across engineering, product, design, and stakeholders. Sound problem-solving ability to quickly process complex information and communicate it clearly and simply. Demonstrated leadership/mentorship, accountability, and a self-starter attitude suited to environments that foster entrepreneurial thinking. 


 What We Offer 

  •  Professional Development and Mentorship.
  •  Hybrid work mode with remote friendly workplace. (6 times in a row Great Place To Work Certified).
  •  Health and Family Insurance.
  •  40+ Leaves per year along with maternity & paternity leaves.
  •  Wellness, meditation and Counselling sessions.
Read more
Bengaluru (Bangalore)
2 - 4 yrs
₹7L - ₹9L / yr
skill iconJava
Selenium
Selenium Web driver

Looking for 3 years exp SDET - Java Selenium, API Automation, rest assured, Jmeter Writing data driven functional testscripts using java selenium Writng scripts for API automation with RestAssured Enterprise grade test frameworks, test automation and CI/CD Immediate joiner, Location: Bangalore Work from office.

Please apply with NoticePeriod:

CTC:

ECTC:

Work from office(Y/N):

Location Bangalore (Y/N):

Read more
Remote, Bengaluru (Bangalore)
1 - 7 yrs
₹3L - ₹10L / yr
Selenium Web driver
skill iconJava
RESTful APIs
Software Testing (QA)
Cucumber
+1 more

🎯 Job Description:

We are looking for a passionate SDET (Software Development Engineer in Test) with strong experience in Java, Selenium Automation, API Testing, and BDD Frameworks.

The candidate should have hands-on experience in designing robust automation frameworks, executing test suites, and ensuring product quality across web and API layers.

⚙️ Key Responsibilities:

  • Design, develop, and maintain automation frameworks using Java + Selenium + Cucumber
  • Write and execute test scripts for UI and API layers
  • Perform functional, regression, and integration testing for web and backend systems
  • Validate RESTful APIs using Postman / RestAssured
  • Participate in code reviews, test strategy discussions, and defect triage meetings
  • Integrate automation suites with CI/CD pipelines (Jenkins / GitHub Actions)
  • Collaborate with developers and QA teams to ensure end-to-end quality coverage
  • Analyze failures, debug issues, and maintain test reports and documentation

🧠 Required Skills:

  • Core Java – OOPs, Collections, Exception Handling, File I/O
  • Selenium WebDriver – Locators, Waits, Page Object Model, TestNG
  • Cucumber / BDD – Feature files, step definitions, Gherkin syntax
  • API Testing – Postman / RestAssured (mandatory)
  • SQL Queries – Basic database validation skills
  • Version Control – Git / GitHub / Bitbucket
  • Build Tools – Maven / Gradle
  • CI/CD Integration – Jenkins / Azure DevOps (preferred)
  • Strong understanding of SDLC, STLC, Agile & QA processes


Read more
Kolkata
4 - 6 yrs
₹5L - ₹8L / yr
RSM
Medical devices
diagnostic sales
Field Sales

Job Title: Regional Sales Manager – East

Location: Kolkata (Base Location)

Reporting To: National Sales Manager (NSM)


Role Overview

We are seeking a dynamic and results-driven Regional Sales Manager – East to lead and expand our sales operations across the Eastern region of India.

The ideal candidate will play a pivotal role in driving business growth, managing regional teams, and building strong relationships with key stakeholders in the healthcare ecosystem.


Key Responsibilities

• Manage and grow sales operations across the East region (including West Bengal, Odisha, Bihar, Jharkhand, Assam, and other North-Eastern states).

• Develop and implement regional sales strategies to achieve business targets.

• Identify new business opportunities and expand the distributor/dealer network.

• Lead, mentor, and motivate the regional sales team to ensure high performance.

• Build and maintain strong relationships with doctors, lab managers, hospitals, and distributors.

• Monitor market trends and competitor activities to refine sales strategies.

• Provide regular reports, forecasts, and market insights to the National Sales Manager.

• Represent the company at regional exhibitions, trade shows, and marketing events.


Requirements

• Bachelor’s degree in Science, Pharmacy, Biomedical, or a related field (MBA preferred).

• 4–6 years of experience in medical device or diagnostic sales, with at least 2–3 years in a managerial role.

• Must have prior experience in the medical device industry.

• Proven leadership, communication, and negotiation skills.

• Strong understanding of the Eastern Indian healthcare market.

• Willingness to travel extensively across the assigned region.


Perks & Benefits

• Competitive salary with performance-based incentives.

• Travel allowance and expense reimbursement.

• Continuous learning and professional development opportunities.

• Opportunity to work with cutting-edge diagnostic technologies in a fast-growing, innovation driven organization.

Read more
PinnacleU HR
at PinnacleU HR
1 recruiter
Tanuj Kataria
Posted by Tanuj Kataria
Delhi, Noida, Faridabad
1 - 3 yrs
₹4L - ₹6.5L / yr
Sales
Business Development
Lead Generation
Cold Calling
Inside Sales
+1 more

About PinnacleU HR

We’re a fast-growing HR consultancy that helps startups and job seekers find their perfect fit. Our clients range from disruptive startups to scaling giants across industries like SaaS, EdTech, FinTech, Travel, L&D, Consumer Electronics, AI platforms, and more.

We're on a mission to make hiring smarter, faster, and more human. If you thrive in fast-paced environments and love building lasting relationships, we’d love to meet you!

Role Overview

We’re looking for a high-energy Business Development Executive who’s ready to hustle, own their pipeline, and grow with us. You’ll drive B2B client acquisition, nurture leads, and unlock new opportunities across our growing verticals.

What You’ll Do

  • Identify and reach out to potential clients (startups, enterprises, etc.) in need of recruitment solutions
  • Build and manage a sales pipeline – from lead generation to closing deals
  • Conduct product/service pitches over email, LinkedIn, and calls
  • Collaborate with internal teams to deliver customized solutions
  • Maintain CRM hygiene and track metrics to hit targets
  • Represent PinnacleU in a professional, persuasive, and consultative manner

What We’re Looking For

  • 1–3 years of experience in B2B Sales/Business Development (HR services background is a plus)
  • Excellent communication skills (spoken + written)
  • Go-getter attitude with strong ownership and accountability
  • Ability to work US hours (5 PM–2 AM IST)
  • Comfortable in a hybrid work model

Why Join Us?

  • High-growth role with leadership potential
  • Young, driven, and passionate team
  • Competitive compensation with performance bonuses
  • Real impact in shaping the hiring ecosystem for India’s top startups


Read more
Limeroadcom
Ishika Bhardwaj
Posted by Ishika Bhardwaj
Gurugram
0 - 1 yrs
₹5000 - ₹10000 / mo
Fashion Designing
MS-Excel

Interns day to day responsibilities include:


  • Do the quality check for the catalogue images as per Image guidelines, to review product catalogues based on category guidelines and ensure that delivered data is 100% accurate and complete with a positive impact on customer experience.


  • Do frequent checks on existing processes to help the Catalogue team achieve more consistent results with high quality and to own new projects which will aim at achieving high productivity of an individual/team.


  • Populate 100% accurate content from various sources (Brand Websites, E commerce Portals, Product info Pages, Seller’s, Consumers, Companies, Subject Matter Experts) for specific as well as general information about the product through various channels (Verbal & Written communication, through on ground activities as well as through various online search techniques).
Read more
Emporio Marketing Pvt. Ltd.
Sonam Kaushal
Posted by Sonam Kaushal
Noida
5 - 9 yrs
₹8L - ₹15L / yr
Project Management
Project planning
IT project management
Software project management

Job Description

As we continue to expand our Technology footprint, we’re looking to find ambitious, talented leaders who enjoy everything tech and want to work at an exciting confluence of tech and digital transformation. 

In the profile, the IT Project Manager will be responsible for planning of technology projects, managing our team of IT professionals, interacting with clients and architecting solutions to meet their requirements and the execution of all technology-related tasks and initiatives. 

The successful candidate will also be the liaison with our teams in Hyderabad and US/Canada in order to ensure the successful delivery of projects. 

Responsibilities include building project plans, allocating tasks, and setting milestones, and overseeing project execution.


  1. Create & manage project plans
  2. Define project schedules, allocate resources and monitor progress
  3. Align project objectives with company goals, and make sure the project team is clear on objectives
  4. Help project team with the design and development of tasks
  5. Lead process of issue identification and resolution
  6. Monitor and manage scope alongwith documentation Manage all documentation
  7. Foster partnership with customers/stakeholders/sponsors

Key requirements 

  • B.Tech in Computer Applications, IT, MCA or related field is a must 
  • At least 3 years of supervisory experience in managing teams  
  • Clear thought process, planning and forecasting skills will be required 
  • Excellent Verbal and written communication skills 
  • Prior experience of working with a digital agency/IT Services firm is a +  
  • Experience of US/North America projects in addition to India is a +
Read more
Coredge
at Coredge
3 recruiters
Sajal Saxena
Posted by Sajal Saxena
Bengaluru (Bangalore), Noida, Pune
5 - 10 yrs
₹15L - ₹40L / yr
skill iconPython
skill iconDjango
skill iconFlask
skill iconKubernetes
skill iconDocker
+1 more

 


You need to write scalable Python code for developing and implementing robust applications. You would indulge your dedication and passion to build server-side logic ensuring low-latency and high end performance. You should have sound knowledge of Python frameworks such as Django and Flask.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a Software Engineer at Coredge, you will help develop our next-generation cloud native core solution along with the product and the open-source community to build the Coredge.io vision.

What you will do?

  • System engineering and implementation in Python and Golang.
  • Working on performance issues using creative experiments and internally developed product features.
  • Research, propose, and integrate relevant open-source projects based on product objectives.
  • Write organized, efficient, and well documented Python/Golang code as an example for junior engineers.
  • Participation in all levels of product definition, design, implementation, testing, and deployment.
  • Must include the ability to discuss abstract system architectures from ideas through implementation and

           creatively apply domain experience to solve technical challenges.

  • Mentoring software engineers, fostering an environment of trust and accountability.


What you will need
?

A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the

following skills to succeed.

  • Strong Python skills to develop framework(s).
  • Hands-on to design & develop re-usable framework components.
  • Hands-On experience on developing framework, designing re-usable framework components.
  • Experience in engineering practices such as code refactoring, design patterns, design driven development, Continuous Integration, building highly scalable applications, application security and functional programming.

Additional Skills:

  • Knowledge of Cloud native would be an advantage.
  • Understanding of Kubernetes from Architecture side and also understand the Standard API.
  • Code contributed to CNCF or similar community will be plus.
  • Performance benchmarking of K8’s or any cloud will be added advantage
Read more
Khan inc
khan khan
Posted by khan khan
Hyderabad
3 - 7 yrs
₹8L - ₹20L / yr
IT operations
IT service management
IT infrastructure
IT Operations manager, Assistant Manager IT, IT Manager, Infrastructure Manager
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos