IT Support manager

Role & Responsibilities

Extract insights from large datasets to support data-driven decision-making

Develop and automate routine dashboards for daily, weekly, and monthly KPI tracking

Conduct custom analyses to optimize user onboarding, activation, conversion, and retention funnels

Cohort users and track actual and predicted Lifetime Value (LTV)

Build forecast models and create meaningful alerts for business leaders

Collaborate with cross-functional teams to define short and long-term strategic focus areas

Provide actionable insights and recommendations to relevant teams

Create, standardize and maintain documentation frameworks and taxonomy across businesses

Ideal Candidate

Expertise in data analysis tools (SQL, Excel, Python, R), dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels

Excellent communication skills with the ability to influence stakeholders at all levels with the agility to work autonomously and collaboratively within a team environment

Proven ability to translate complex analytical concepts into clear, actionable insights for non-technical stakeholders

Strong background in statistical analysis and experimental design for robust hypothesis testing

Experience with A/B testing tools and methodologies in digital product environments

Skill in creating and maintaining comprehensive documentation systems

• To be successful as a Telemarketer you should have a positive attitude and excellent telephone etiquette.
• The ideal Telemarketer will remain calm and professional under pressure and always treat clients with respect.
• Contact potential clients telephonically.
• Read the prepared script when pitching the company's products and services.
• Provide any information that the client requests.

Responsibilities : 

• Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device. 
• Product installation and provide troubleshooting support for devices. 
• Perform site assessments and communicate device requirements to the remote team. 
• Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard. 
• Coordinate with the remote team, providing detailed updates on activities conducted during site visits.
• Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration.
• Assist in ad hoc operational task, as required

Desired Experience:

• Graduation /Diploma ( Science / ITI preferred) 
• 0-2 years of field operations/ field sales experience from healthcare or hospital industry.
• Open to travel within the city . 
• Open to working inside hospital wards and work in night shifts- occasionally as required,
• Good communication skills and fluency in local languages
• Prior experience of working with nurses/doctors is preferred
• Candidate should have basic understanding of operating a computer Additional 
• good-to-have(s)
• If you have experience in the hospital/ healthcare segment 
• If you have experience in working with startups

About Company

They are group of companies based out of Pune, seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world’s under-privileged citizens.

Responsibilities

• Formulate business strategy with others in the executive team

• Design policies that align with overall strategy

• Implement efficient processes and standards

• Coordinate customer service operations and find ways to ensure customer retention

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

• Ensure compliance and data accuracy

• Oversee the implementation of technology solutions throughout the organization

• Manage contracts and relations with customers, vendors, partners and other stakeholders

• Oversee expenses and budgeting to help the organization optimize costs and benefits

• Mentor and motivate teams to achieve productivity and engagement

• Report on operational performance and suggest improvements

Requirements and skills

• Proven experience as Head of Operations, Operations Director or similar leadership role

• Familiarity with all business functions including HR, finance, supply chain and IT

• Good IT knowledge

• Good with numbers and financial planning – budgets and business plans

• Outstanding communication and negotiation skills

• Excellent organizational and leadership ability

• Analytical mind

• Problem-solving aptitude

• Bachelor’s degree (or equivalent) or Masters in business administration or related field

1. Lead generation: Identifying potential customers through market research, networking & industry events.
2. Reaching out to prospect cold calls, Emails and other communication channels to qualify leads.
3. Building relationships with key decision makers & target companies
4. Preparing customised proposals & quotations based on customers’ requirements.
5. Negotiating pricing & contract terms to close deals.
6. Maintaining ongoing communications with existing clients to ensure satisfaction & loyalty.
7. Addressing customers' enquiries & resolving complaints promptly.
8. Track sales performance against targets, generate sales reports, and provide regular updates to management.
9. Strong communication and presentation skills.
10. Ability to work independently & as part of a Team.
11. Participating in exhibitions and conferences organized by the company & creating awareness of the products and services offered by the company.

• Minimum 5 years’ experience (Preferably in manufacturing packing machine industry)
• Qualifications: B.E (Mechanical engineering) / MBA (Sales & Marketing)

Experience/skills required

Key Qualifications

• Developer Role:
• Preferably Java 
• CI/CD - DevOps (Exposure)
• Messaging Middleware (Exposure to Kafka or any other messaging middleware)
• DB: Oracle (pref) - any other Database platforms (SQL/NoSQL)
• Server Side: Java, Spring boot Microservices
• Exposure to Any Major Cloud Platform (AWS/Azure/GCP)

Designation : Technical Lead/ Architect  – Java

Experience: 6+ yrs

Location: Noida

Skills- Must have: Architect exp, design, Strong on Java, cloud, latest tech stacks, hands-on, problem-solving, communication skills, client handling, sprint planning & execution, micro services, spring

 Tech Skills Required:-

-7+ years of design/implementation/consulting experience with distributed applications.

- Experience in infrastructure architecture, database architecture, and networking

- Experience architecting/deploying/operating solutions

- Experience migrating or transforming legacy customer solutions to the cloud

- Working experience on Spring boot / similar frameworks using Java8/11

- Exposure to REST services, web sockets, SOAP services.

- Databases MySQL, PostgreSQL, NoSQL  like MongoDB, Cassandra

- Queuing Systems like Rabbit MQ, ActiveMQ, Kafka

- Implemented MicroServices using design patterns like service discovery, circuit breakers, API Gateway, open-tracing.

- Experience in Security standards like OAUTH2.0, UMA, OpenID-connect.

- Hands-on knowledge on container tools like docker, podman

- Excellent in Problem-solving & solutioning

- Excellent communication skills

- Working knowledge on either of the Top 3 cloud solutions 

Good to have:-

- gRPC

- Kubernetes/Openshift

- Pivotal Cloud Foundry, PKS

- GitHub profile with commit history.

- Certification equivalent to Solutions Architect.

What You’ll Do

• Experience working in eCommerce industry managing high volume applications with an experience of 7 yrs or more. 
• Expertise in application development with IBM (Sterling) Order Management Fulfillment Suite with a minimum of 4 to 5 yrs of experience. 
• Implementation Experience in Sterling order management with versions greater than 9.0 is preferred. Experience in XML, XSD, SOAP and REST services. 
• Expertise in at least one application server; Websphere MQ or JBoss or Weblogic.
• Subject matter expertise in building large-scale retail B2C web applications using Supply Chain and Logistics Systems. 
• IBM Sterling Order Management System Configuration Deployment Toolkit (Sterling CDT), Global Inventory Visibility. Caching technologies is a plus. 
• Comprehensive SDLC experience including strong design skills use of UML, patterns. 
• Agile and waterfall implementation principles and practices. 
• Use of version control management such of SVN, CVS, or GIT. 
• Production environment deployment and maintenance. 
• Provide support in troubleshooting / investigations pertaining to the order management systems. 
• Respond quickly to critical requests. 
• Ability to analyze and design data model. Solid hands-on understanding of DB for the Web environment. 
• Performance tuning and optimization for scalability and high availability. 
• Upgrading experience on IBM Sterling Order Management System to 9.3 or higher is a plus.
• Experience working on Omni Channel Implementations with IBM Sterling OMS is a plus. 
• Exposure towards Cassandra is a plus.  

What You Know

• Set your ECommerce skill set to work, helping to execute business requirements into specific systems, applications, or processes in business-to-consumer (B2C) environments. 
• Showcase your in-depth technical knowledge and functional knowledge in IBM Sterling OMS building confidence at client place. 
• Train and guide new team members on Sterling technical and business concepts. 
• Able to support in design or POC s to solve business problems in IBM Sterling OMS for new client initiatives. 
• Should be excited to work on projects that require both Sterling and Java/J2ee. 
• Build services around Sterling using Java, Rest and SOAP web services. Should be very strong in core Java.
• Should be having fair idea in building unit tests around the code implemented.
• Knowledge on continuous integration is needed.
• You will also ensure that the organization's implementations meet the scalability and reliability required for eCommerce operation, as well as analyze and optimize database and core commerce functions for maximum performance.

Education

• Bachelor’s / Master’s degree in specific technical fields like computer science, math, statistics preferred; or equivalent practical experience

We are looking for a System Engineer who can manage requirements and data management in Rational Doors and Siemens Polarion. You will be part of a global development team with resources in China, Sweden and the US.

Responsibilities and tasks

1. Import of requirement specifications to DOORS module
   1. Create module structure according to written specification (e-mail, word, etc)
   2. Format: reqif, word, excel, pdf, csv
   3. Make adjustments to data required to be able to import to tool
   4. Review that the result is readable and possible to work with
2. Import of information to new or existing modules in DOORS
   1. Feedback of Compliance status from an excel compliance matrix to a module in DOORS
   2. Import requirements from one module to another based on baseline/filter…
   3. Import lists of items: Test cases, documents, etc in excel or csv to a module
   4. Provide guidance on format to information holder at client
3. Link information/attribute data from one module to others
   1. Status, test results, comment
   2. Link requirements according to information from the client in any given format
4. Export data and reports
   1. Assemble report based on data from one or several modules according to filters/baseline/written requests in any given format
   2. Export statistics from data in DOORS modules
5. Create filters in DOORS modules

Note: Polarion activities same as DOORS activities, but process, results and structure may vary

Requirements – Must list (short, and real must, no order)

• =>10 years of overall experience in Automotive Industry
• Having requirement management experience in the automotive industry.
• =>3 years of experience in Rational Doors as user
• Knowledge in Siemens Polarion, working knowledge is a plus
• Experience in offshore delivery for more than 7 years
• Able to lead a team of 3 to 5 people and manage temporary additions to team
• Having working knowledge in ASPICE and handling requirements according to ASPICE L2
• Experience in setting up offshore delivery that best fits the expectations of the customer
• Experience in setting up quality processes and ways of working
• Experience in metrics management – propose, capture and share metrics with internal/ external stakeholders
• Good Communication skills in English

Requirements - Good to have list, strictly sorted in falling priority order

• Experience in DevOps framework of delivery
• Interest in learning new languages
• Handling requirements according to ASPICE L3
• Willingness in travel, travel to Sweden may be needed (approx. 1-2 per year)

Soft skills

• Candidate must be driving and proactive person, able to work with minimum supervision and will be asked to give example situations incoming interviews.
• Good team player with attention to detail, self-disciplined, able to manage their own time and workload, proactive and motivated.
• Strong sense of responsibility and commitment, innovative thinking.