Cutshort logo
For Employers
apoyar logo
IT Support manager
apoyar
iPlace Software Services Pvt. Ltd.,'s logo

IT Support manager

at apoyar

5 - 10 yrs
₹1L - ₹12L / yr
Hyderabad
Skills
Windows Azure
skill iconAmazon Web Services (AWS)
Technical support
Team Management
IT support manager
POSITION PURPOSE:
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY:  Manage delivery of support services team according to service management plans, methodology, processes and client engagement models.  Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management.  Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected.  Organise support staff resourcing and rostering according to plans and necessary to meet
demand.  Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date.  Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved.  Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.

 Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t.  Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained.  Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited.  Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.

EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Infosys
at Infosys
1 video
2 recruiters
Agency job
via 1HResource Solutions by Ankush Sethi
Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Pune, Hyderabad, Mumbai
7 - 15 yrs
₹8L - ₹18L / yr
Adobe Experience Manager (AEM)
Adobe Experience Platform (AEP)
Real time media streaming
RT-PCR
skill iconHTML/CSS
+1 more

Lead technology and strategy engagements across multiple functional workstreams.

Work on AAM/DMP, RT-CDP, offline data onboarding, analytics, and digital media campaigns.

Understand client advertising platforms, technology architecture, business models, and digital marketing strategies.

Gather and document business requirements, KPIs, functional requirements, and technical requirements.

Design customized solutions involving data, technology, partners, integrations, and analytics.

Develop customized technical tagging and implementation strategies.

Generate and modify technical code required for implementation and deployment.

Work closely with client developers and third-party partners during implementation and integration.

Troubleshoot technical issues and provide effective recommendations.

Prepare solution documentation, technical specifications, and implementation guidelines.

Read more
Cogniforge Technologies
Gurugram
1 - 2 yrs
₹2.4L - ₹4.2L / yr
Lead Generation
Cold Calling
Client Management
B2B Marketing
Inside Sales
+1 more

Company Description

CogniForge Technologies (CFT) is a specialized AI consulting and product firm focused on embedded intelligence, smart automation, and real-time edge computing. We empower businesses to make faster, safer, and data-driven decisions by integrating AI into everyday systems. Our mission is to deliver precision-engineered solutions that address real-world challenges, from factory operations to connected devices. At CFT, we take pride in creating measurable impact through cutting-edge technology and innovation.


About the Role

We are looking for a mature and proactive sales professional who can handle lead generation, client communication, meetings, follow-ups, and business development activities.

The ideal candidate should have strong communication skills, confidence during client interactions, practical understanding of technology/software solutions, and most importantly — hunger to grow and get things done.

This role involves direct client interaction, field visits, sales discussions, solution understanding, and coordination with internal technical teams.


Key Responsibilities

Generate B2B leads

Handle cold calling, follow-ups, and client communication professionally

Schedule and attend client meetings & industrial visits

Understand client requirements and coordinate solution discussions internally

Present company profile, solutions, and offerings confidently

Maintain proper sales pipeline and follow-up tracking

Convert discussions into business opportunities and closures

Build long-term client relationships


Required Skills

Good spoken and written English & Hindi communication

Strong confidence during calls and meetings

Ability to learn technical/software concepts quickly

Self-driven and execution-focused personality

Comfortable with visits and client interactions

Basic understanding of IT/software/automation solutions preferred

Strong follow-up and negotiation skills


We Are Specifically Looking For Someone Who

Has hunger to grow professionally and financially

Takes ownership instead of waiting for instructions

Learns fast and adapts quickly

Can represent the company professionally in front of clients

Is practical, smart in communication, and result-oriented


Preferred Background

Candidates from any of the following backgrounds may fit well:

IT Sales

Software Sales

Industrial Sales

Automation Sales

SaaS / B2B Sales

Technical Business Development

Freshers with exceptional communication, confidence, learning attitude, and execution capability may also apply.


What You’ll Get

High-growth environment

Direct exposure to clients and industrial projects

Opportunity to work closely with founders

Performance-based incentives and growth opportunities

Real learning and ownership from day one

Read more
Scholar clone Pvt Ltd
at Scholar clone Pvt Ltd
1 recruiter
kalpesh sheth
Posted by kalpesh sheth
Remote only
4 - 7 yrs
₹4L - ₹8L / yr
Sales and operations planning
Sales presentations
Field Sales
Inside Sales
edtech
+2 more

Job Title: State Sales head Job Category: Full time

Qualification Graduate in computer science, BE, /MBA Location Madhya pradesh State

Salary Range 50000 PM + Incentives Experience: More than 5 years

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record

in sales to lead and expand our presence in the Madhya Pradesh state. Ambitious and energetic candidates required

expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive

sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's

goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer

feedback.

● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating

contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.

● Market Analysis: Stay updated on industry trends, customer needs to inform product development and

sales strategies. Conduct market research,competition & competitor analysis to identify opportunities

for growth.

● Sales Process Optimization: Implement & improve sales processes, systems & follow the best

practices in sales and customer relationship management, use tools to enhance efficiency &

effectiveness.

● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights

and recommendations for improvement. Present reports to senior management to track progress and

make informed decisions.

● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,

promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction

through effective communication and support.

● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations

& other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

● Proven working experience as a State Sales head in K-12 or CBSE school business,

● Proven sales track record, computer Proficiency for proposal development & CRM tools

● Market knowledge, strong relationship is expected with ability to build rapport

● Good analytical and strong problem solving skills, listening and questioning skills, combined with the

ability to interact confidently with clients, able to work under pressure in result oriented manner

● Graduate from any branch computer science, MBA, BA, B.Com

● Edtech/Book publisher or sales & marketing experience are added advantages

Company Profile: Scholarclone is an innovative EdTech company committed to transforming education

through cutting-edge technology solutions. We provide a range of online learning & administrative platforms,

resources, & tools designed to empower educators and learners alike. With a mission to make education

accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of

clients including education institutes.

Read more
Wissen Technology
at Wissen Technology
4 recruiters
Sonali RajeshKumar
Posted by Sonali RajeshKumar
Bengaluru (Bangalore), Pune, Mumbai
4 - 9 yrs
Best in industry
Google Cloud Platform (GCP)
Reliability engineering
skill iconPython
Shell Scripting

Dear Candidate,


Greetings from Wissen Technology. 

We have an exciting Job opportunity for GCP SRE Engineer Professionals. Please refer to the Job Description below and share your profile if interested.   

 About Wissen Technology:

  • The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
  • Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
  • Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
  • Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
  • Globally present with offices US, India, UK, Australia, Mexico, and Canada.
  • We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
  • Wissen Technology has been certified as a Great Place to Work®.
  • Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
  • Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
  • The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.

We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, MSCI, State Street Corporation, Flipkart, Swiggy, Trafigura, GE to name a few


Job Description: 

Please find below details:


Experience - 4+ Years

Location- Bangalore/Mumbai/Pune


Team Responsibilities

The successful candidate shall be part of the S&C – SRE Team. Our team provides a tier 2/3 support to S&C Business. This position involves collaboration with the client facing teams like Client Services, Product and Research teams and Infrastructure/Technology and Application development teams to perform Environment and Application maintenance and support.

 

Resource's key Responsibilities


• Provide Tier 2/3 product technical support.

• Building software to help operations and support activities.

• Manage system\software configurations and troubleshoot environment issues.

• Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.

• Plan, document and deploy software applications on our Unix/Linux/Azure and GCP based systems.

• Collaborate with development and software testing teams throughout the release process.

• Analyze release and deployment processes to identify key areas for automation and optimization.

• Manage hardware and software resources & coordinate maintenance, planned downtimes with

infrastructure group across all the environments. (Production / Non-Production).

• Must spend minimum one week a month as on call support to help with off-hour emergencies and maintenance activities.

 

Required skills and experience

• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)

• Master’s degree a plus

• 6-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.

• Excellent problem-solving/troubleshooting skills, fast learner

• Strong knowledge of Unix Administration.

• Strong scripting skills in Shell, Python, Batch is must.

• Strong Database experience – Oracle

• Strong knowledge of Software Development Life Cycle

• Power shell is nice to have

• Software development skillsets in Java or Ruby.

• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have


Read more
Thavathiru Santhaliga Adigalar arts,science and Tamil college
Thavathiru Santhaliga Adigalar arts,science and Tamil college
Agency job
via kgcas by yuvaraj k
Siruvani main road, perur, coimbatore
0 - 0 yrs
₹1.4L - ₹2.2L / yr
Effective communication

Qualification: B.Sc computer science/IT or BCA AND M.Sc computer Science/IT or MCA

Experience: Freshers (preferred candidates residing in and around coimbatore - no hostel facility)

Thavathiru Santhalinga Adigalar Arts, Science & Tamil College (TSA Tamil College) is a renowned institution located in Perur, Coimbatore, Tamil Nadu.Established in 1953 by the historic Perur Aadheenam, the college was founded with the mission to promote Tamil language, culture, and holistic education among rural youth

Read more
SMS Magic
SMS Magic
Agency job
via Merito by Jinita Sumaria
Remote, Pune, Bengaluru (Bangalore)
8 - 12 yrs
₹25L - ₹30L / yr
Demand generation
Email Marketing
Pipeline management

Our client is the industry-leading provider of AI Assisted Conversational messaging solutions. They help Professionals and Institutes such as Doctors, Lawyers and Hospitals and Education Institutes drive consumer experience over text messaging channels like SMS/Whatsapp in their Enquiry management and Customer support processes. As a forward- thinking global company, it continues to innovate and develop cutting edge technologies like Conversational AI, Chatbots, and Omni channel solutions that redefine how businesses digitally communicate with their customers.


They integrate with Top CRMs like Salesforce,

Zoho, Hub spot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to large global staffing companies and large insurance companies).They’re growing at a fast pace and need a sharp, focused, self-starter person to join their marketing team. As a Demand Generation Manager, you will work closely with cross-functional teams, including marketing, product & customer success to own the pipeline.


Requirements



  • Own, develop and execute end-to-end campaigns that engage and convert prospective buyers with a focus on developers and marketers within specific verticals.
  • Create and oversee impactful and engaging content, targeted competition displacement campaigns and ABM campaigns.
  • Work closely with product development, product marketing & customer success teams, to design and implement campaigns that deliver on business objectives.
  • Design & execute campaigns that drive pipeline and generate opportunities using PLG motion.
  • Understand the buyer’s journey at each stage of the Sales funnel and translate messaging and positioning into effective campaigns.
  • Keep track of MQL-SQL-SAL conversion rates, analyze campaign performance, surface insights and provide recommendations for optimizing results.
  • Track program results, measure program success and report metrics to stakeholders
  • Build strong relationships with key cross functional stakeholders across GTM organization to ensure campaign enablement and engagement.
  • Develop scalable, repeatable campaign playbooks
  • Guide the creation of content alongside our Content Marketing, Product Marketing and Solutions teams
  • Develop outbound and account-based campaigns that complement inbound campaign strategy


What we need:

  • 10+ years of work experience, with at least 7 years in demand generation
  • Graduate/masters in any stream with good understanding of SaaS product space
  • Proven track record of leading multi-channel campaigns with success, collaborating with stakeholders and finding opportunities to strategically up level marketing efforts
  • Understanding of the nuances of running an integrated campaign, and ability to think both strategically and execute at an operational level with ease
  • Agile, Nimble, and energetic
  • Being an Individual Contributor, your performance will be measured by the pipeline you generate, your ability to execute and achieve measurable results including new logo development, and owning cross-sell campaigns to drive expansion opportunities



Read more
Unravel Carbon
Remote, Bengaluru (Bangalore)
0 - 4 yrs
₹8L - ₹12L / yr
skill iconPython
skill iconDjango
skill iconFlask
skill iconMongoDB
skill iconPostgreSQL

ABOUT UNRAVEL CARBON


Unravel Carbon enables companies to assess their carbon footprint by tracking their digital financial footprint with its proprietary carbon emission factor model; making it easy, fast and convenient to become climate positive.


We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.


Unravel Carbon consists of a team of software engineers, data scientists, founders and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.


We are backed by some of the world’s best funds and investors and are part of Y Combinator’s W22 batch.


Unravel Carbon was founded in 2021 with headquarters in Singapore.


Unravel Carbon on LinkedIn: https://www.linkedin.com/company/unravelcarbon/


ABOUT THE ROLE


We are looking for early members of our India team. You will be part of the team that establishes our India product development team. We are looking for candidates who have high potential, are excited about tackling the climate change problem and are excited to grow in a high-growth environment while working with the Singapore HQ.


A junior/mid-level backend software engineer. Must be comfortable to work in a small development team and have the initiative to work alone on smaller problem sets. Must be passionate about climate-tech for a better future.


  • Build backend server applications using Flask/DJango framework
  • Collaborate with the data team to integrate data pipelines into our backend system.
  • Collaborate with the front end team.
  • Analyze processes and code to troubleshoot problems and identify areas of improvement.
  • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  • Take lead on projects, as needed.


ABOUT YOU


  • Willingness to learn, be a self-starter, and thrive in uncertainty; you would be one of the first few employees at an early stage startup, be prepared to venture into unknown territory, collaborate and learn
  • Meticulous and detail-oriented
  • Required skills:
  • Python Backend Development Frameworks (Flask, Django). Backend development in other languages/frameworks can be considered too
  • NoSQL databases (MongoDB)
  • SQL databases (MySQL, Postgres, DuckDB)
  • Running/managing Linux servers on Cloud services (AWS/GCS/Azure)
  • Optional skills:
  • Front End Web development (ReactJS)
  • Python data science tools (Pandas, Numpy, Scipy)
  • Python NLP tools


YOUR WORK STYLE


  • An understanding of agile product development
  • Self exploration and self learning of the latest technologies and applying them to solving the technical challenges our team face
  • Self­-starter (proactive and independent) with an ability to prioritize different assignments and tasks to meet deadlines
  • Comfortable working in a collaborative environment
  • Eager to think outside of the box and creatively problem-solve


YOUR PREFERRED BACKGROUND


A Bachelor’s Degree in Computer Science, IT, or related discipline AND 1+ years working experience in the IT industry. 


WHAT WE OFFER YOU


We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural, primarily virtual, and pioneering organization.  


We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.

Read more
Leading Wellness Funded Startup
Leading Wellness Funded Startup
Agency job
via Qrata by Revathi Satish
Mumbai
1 - 3 yrs
₹3L - ₹5L / yr
skill iconPHP
skill iconJavascript
skill iconHTML/CSS
skill iconGit
skill iconBootstrap
Responsibilities

● Develop new user-facing features
● Build reusable code and libraries for future use
● Ensure the technical feasibility of UI/UX designs
● Optimize application for maximum speed and scalability
● Assure that all user input is validated before submitting to back-end
● Collaborate with other team members and stakeholders

Requirements

● Practical experience in building web pages in HTML/CSS on PHP
● Practical experience with jQuery for functional side of javascript
● Need to understand how to interlace PHP code with HTML code with loops, etc.
● Understanding of how to write modular code for different HTML snippets in PHP
● Experience with Bootstrap is a plus
● Good knowledge of working with Git is required
Read more
Presentation Design Studio
Presentation Design Studio
Agency job
via Unnati by Rakhi Gayen
Remote only
1 - 5 yrs
₹5L - ₹10L / yr
Visual Designing
Visual designer
Product design
Presentation Skills
Data Visualization
+4 more
Go for a challenging and fulfilling career in Visual Communication and Presentation Designing with one of the best in the field!

Our client is one of the best presentation design agencies in the country. It specializes in Fundraising & Sales presentations for startups. The company was founded in 2014 by a seasoned entrepreneur. Over the last 3 years, the company has helped several startups raise funds and tell their story successfully to investors like Accel & Sequoia among many others. Its work has been extensively appreciated by various founders & investors.
 
As a Communication Designer (Remote), you will solve communication problems using storytelling and design. Presentation is just a medium we do it through.
 
What you will do:
  • Taking the presentation storyboard, understanding the message of each slide
  • Using the magic skills, converting it into crisp visual slides that communicate the message effectively.
  • Building mood board
  • Figuring out the fonts/ colors/ design language
  • Brainstorming the narrative and visualizations with others
  • Participating in creating an execution timeline and plan
  • Doing review sessions with project manager and art director, and iterates basis the same

 

What you need to have:
  • Bachelor of Design, with 1-3 years experience
  • Someone who can design, of course! But more importantly, someone who can understand a message, think, ideate and visualize
  • Someone who can turn a piece of text into a visual
  • Someone who can create absolutely stunning designs
  • Someone who is obsessed with alignments and catches a case of misalignment from a mile
  • Someone who understands the importance of information hierarchy and eye flow
  • Someone with experience in designing Infographics, Posters, Advertisements or Presentations (without using templates!)
  • Someone who is self-driven and can work with limited supervision
  • Someone who can take critical feedback without taking a day to recover from it
  • Someone who is hungry to learn more and to get better at one's craft
  • Someone who can plan and stick to timelines
Read more
Spaak Super Tec
at Spaak Super Tec
1 recruiter
Manisha Pant
Posted by Manisha Pant
Noida, NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹1L - ₹3L / yr
Technical Writing
Documentation
Creative Writing
Responsibilities: • Well detailed documentation on new technologies and articles . • Explore and collect information for writing on various technical articles. • Manage the online content and writing SEO based content in different projects. • Wrote product manuals for the products developed within the given deadline.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos