
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

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Company: [Your Company Name]
Location: Remote / On-site (Specify)
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Benefits: Internship Certificate + Letter of Recommendation (Performance-based)
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Job Profile
|
Position |
Technical Delivery Manager |
|
Experience |
12 – 14 Years of industry experience with 2 – 4 years in delivery/development management |
|
Education |
Graduate or Post Graduate in Engineering / Computer Science |
|
Required |
|
|
Responsibilities |
|
|
Desirable |
|
In this position, you will play a pivotal role in collaborating with our CFO, CTO, and our dedicated technical team to craft and develop cutting-edge AI-based products.
Role and Responsibilities:
- Develop and maintain Python-based software applications.
- Design and work with databases using SQL.
- Use Django, Streamlit, and front-end frameworks like Node.js and Svelte for web development.
- Create interactive data visualizations with charting libraries.
- Collaborate on scalable architecture and experimental tech. - Work with AI/ML frameworks and data analytics.
- Utilize Git, DevOps basics, and JIRA for project management. Skills and Qualifications:
- Strong Python programming
skills.
- Proficiency in OOP and SQL.
- Experience with Django, Streamlit, Node.js, and Svelte.
- Familiarity with charting libraries.
- Knowledge of AI/ML frameworks.
- Basic Git and DevOps understanding.
- Effective communication and teamwork.
Company details: We are a team of Enterprise Transformation Experts who deliver radically transforming products, solutions, and consultation services to businesses of any size. Our exceptional team of diverse and passionate individuals is united by a common mission to democratize the transformative power of AI.
Website: Blue Hex Software – AI | CRM | CXM & DATA ANALYTICS
● .NET Experience - Min. 5 yrs
● Must have 4+ Yrs of experience in .Net with C#
● Must have 2+ Yrs of experience in Asp.Net Core framework
● Must have good knowledge of RDBMS Database (SQL server) Others (Skills & Experience),
● Preference will be given to those candidates having frontend framework experience such as Angular
● Technical skills: Windows, IIS, Design Patterns, OOPS, Version Control
● Must have an understanding of OOPs concepts.
● Must have worked on a Sql Server database.
● Passionate about Digital Learning based Software Development
● Very good attitude
● Willingness to take ownership
● Good communication
● Ability to perform under pressure
● Nice to have EdTech Experience and Knowledge
● Preferable Clever /OneRoster and LTI knowledge SKILLS:
● Should have worked in a Product organization
● Ability to design applications around natural user interfaces.
● Ability to understand business requirements and translate them into technical requirements
● A knack for benchmarking and optimization
● Proficient understanding of code versioning tools, such as Git
● Familiarity with continuous integration RESPONSIBILITIES:
● Design, build and maintain high performance, reusable, and reliable code
● Code Review
● Technical solutioning
● Translate designs and wireframes into high-quality code
● Ensure the best possible performance, quality, and responsiveness of the application
● Identify and correct bottlenecks and fix bugs
● Help maintain code quality, organization, and automatization
- Hands-on experience building database-backed web applications using Python based frameworks
- Excellent knowledge of Linux and experience developing Python applications that are deployed in Linux environments
- Experience building client-side and server-side API-level integrations in Python
- Experience in containerization and container orchestration systems like Docker, Kubernetes, etc.
- Experience with NoSQL document stores like the Elastic Stack (Elasticsearch, Logstash, Kibana)
- Experience in using and managing Git based version control systems - Azure DevOps, GitHub, Bitbucket etc.
- Experience in using project management tools like Jira, Azure DevOps etc.
- Expertise in Cloud based development and deployment using cloud providers like AWS or Azure
Responsibilities:
- Cold call prospects that are generated by external source of lead.
- Develop sales opportunities by researching and identifying potential accounts.
- Identify decision makers with target leads to begin the sale process.
- Penetrate all targeted accounts and radiate sales from within client base.
- Collaborate with appropriate team members to determine necessary strategic sale approaches.
- Create and deliver qualified opportunities to team members
- Maintain & expand the company database of prospects.
- Ensure follow-up by passing leads to appropriate team members with to call to action, dates, complete profile information, sources etc.
- Assist in creating Commercial proposals or RFP to potential customers.
- Support marketing efforts such as Webinars, events, Digital marketing, etc., as necessary.
- Make out-bound follow up calls to existing customers via email & telephone, cross sell & upsell.
- Handle inbound, unsolicited prospect calls and convert into opportunity/ sales.
- Overcome Objections of prospects customers.
- Emphasize product /services features and benefits, quote prices, discuss credit terms and prepare sales order form/ or reports.
- Enter new customer data and update changes in existing accounts in the Corporate data base in CRM.
- Attend periodic sales training wherever applicable.
- Appropriately communicate brand identity & corporate position.
Requirements:
- Strong selling skills
- Experience in Inside sales for minimum 1-2 years
- Result oriented, target driven and able to think out of box.
- Ability to understand the business dynamics and think of new ways for selling the company product & services.
- Good communication skills and proficiency in writing skills.
Additional Information:
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- This is a "Work from home" requirement at least until end of 2020.
- The candidates however, must be willing to work out-of Noida or Mumbai offices in 2021.










