
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY:  Manage delivery of support services team according to service management plans, methodology, processes and client engagement models.  Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management.  Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected.  Organise support staff resourcing and rostering according to plans and necessary to meet
demand.  Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date.  Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved.  Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
 Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t.  Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained.  Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited.  Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

Similar jobs
Role Description
This is a full-time on-site role for a Design Engineer at Rawmart in Pune. The Design Engineer will be responsible for performing day-to-day tasks related to design engineering, mechanical engineering, computer-aided design (CAD), and product design. They will collaborate with cross-functional teams to ensure effective design and implementation of projects.
Qualifications
- Design Engineering and Mechanical Engineering skills
 - Proficiency in Auto Computer-Aided Design (CAD)
 - Proficiency in SOLIDWORKS, Inventor, CATIA V5, AutoCAD Smart Draw floor and plant
 - layout planning GD&T, DFM, DFA, DFS, DFMA
 - Experience in Product Design.
 - Proficiency in 2D & 3D Design.
 - Excellent problem-solving and analytical skills
 - Strong communication and interpersonal skills
 - Ability to work collaboratively in cross-functional teams
 - Bachelor's degree in Engineering or relevant field
 
Node.js Developer / NestJS Developer – Job Description
A Bachelor’s Degree or Master’s Degree in Computer Science is preferred with excellent problem solving skills.
Job Type: Full-time
Job Location: Bengaluru (on site)
Preferred Skills: TypeScript / Nodejs, SQL/ MySQL
Experience: Min 2yrs in similar Role.
Responsibilities:
- Develop and Maintain Server-side Logic: Design, implement, and maintain the server-side logic using Node.js, ensuring high performance and responsiveness to requests from the front-end.
 - API Development: Build and maintain RESTful APIs for seamless integration with front-end services and third-party applications.
 - Database Management: Work with databases (such as MongoDB, MySQL, PostgreSQL) to ensure data consistency, reliability, and optimal performance.
 - Code Quality and Testing: Write clean, maintainable, and efficient code. Implement automated testing platforms and unit tests.
 - Collaboration: Work closely with front-end developers, designers, and other team members to define and implement technical solutions that meet business requirements.
 - Troubleshooting and Debugging: Identify issues, debug, and resolve bugs and other technical problems in a timely manner.
 - Documentation: Create and maintain documentation related to application development, API usage, and system operations.
 - Stay Updated: Keep up-to-date with the latest industry trends and technologies to ensure the application remains modern and competitive.
 
Srijan Technologies is currently hiring for the Assistant Manager / Manager – Financial Reporting with WFH option. (Delhi Location).
Location: Delhi (Currently WFH Due to Covid-19)
Immediate Joiners or candidates with a notice period within 30 days are preferred.
Roles and Responsibilities:
What you will do:
 Review of accounting, closing, entire AR / AP relationship.
 Preparation of monthly financial statements and MIS
 Preparation of various financial management and Business Metrics reports, including financial
planning and forecasting
 Preparation of Quarterly and Annual Financials Statements as per IND-AS / IFRS
 Preparation of Consolidated Financials Statements as per IND-AS / IFRS
 Coordinating with secretarial team, internal audit and statutory auditors
 Managing All statutory, Financial and Tax Compliances for various Foreign entities
 ERP / QuickBooks implementation (automation/upgradation), process designing and
implementation
 Working knowledge of monthly / Quarterly tax compliance
What you will need:
 3+ years of Financial reporting & Auditing experience / 5+ years including Articleship
 Strong Knowledge of Indian GAAP / IND-AS / IFRS / US GAAP
 Strong Knowledge of MS-Excel , Tally ERP and QuickBooks
 Qualification as CA / ICWA
 Experience in Good Consulting Firms / Industry with IND-AS / IFRS implementation assignments
and conversion exercises.
 Strong communication and interpersonal skills
 International entities compliance experience would be an added advantage
What you will get
 Industry best perks
 Phenomenal work environment, with great growth opportunities
What will I be doing? 👩💻👨💻
Leading parts of the product from inception to launch, and own large parts of the product’s execution.
Working with our Sales and frontend team to build products with the goal of delighting and increasing the success of our users.
Architecting, building, testing, and releasing product-facing features.
Contributing to our side projects and free tools for the education industry.
What do I need? 🤓
1-2 years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
Deep knowledge of a high-level programming language (for example, PHP, Python, etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
Deep knowledge of SQL Databases
Experience with scalable distributed systems, both built from scratch as well as on AWS primitives
Willingness to learn and use new technologies
Extremely data-driven
Ability to debug complex systems
Brownie points 🍰
Using a framework (for example, Laravel, Code Igniter, Django)
Understanding of containerisation (Docker/Kubernetes) along with ability to deploy to AWS ECS (or similar tools)
Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack. 
Perks 😍
Flexible vacation
Take a tutorial, on us
Monthly remote meals
Tech stack 🔨
PHP
Laravel
NodeJS
VueJS
Ionic Angular
Digital Ocean
AWS
MySQL
Why Classcard? 🚀
We are still in the early stages of our journey. You will be working closely with our users, acting on both their feedback and what our data says. Things you build here will have tremendous impact on both our business and Classcard as a company.
What happens after I apply? 🤔
- 
Quick phone call with a member of our engineering team to find out more about your experience and why you want to work at Classcard.
 - 
Video interview:
Technical discussion with a senior engineer
Pairing on an interesting problem
Meet the founders 
We are looking for an enthusiastic a Digital Marketing Intern for leading Digital marketing & Blockchain solutions partner based in Mumbai to assist in the planning, execution and optimization of our online marketing efforts. The promotion of services and solutions through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours.
The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.
Responsibilities and Duties
1) Excellent understanding of digital marketing concepts and best practices
2) Excellent knowledge of SEO and off-page optimization
3) Knowledge of Wordpress ( or at least interest in learning wordpress is preferred)
Qualifications and Skills:
Mandatory : Candidate should have completed Digital marketing course.
Education : 12th or Graduation with Digital Marketing Course.
Excellent communication and interpersonal skills.
Analytical mindset and critical thinking.
Benefits :
1. Stipend
2. Work from home
3. Internship Letter
4. Letter of recommendation/ appreciation
5. Full time Placement offer after completion of Internship (Based on performance)
Contract length: 5 months
•Play a complete Backend development role for Magento store development,
maintenance, upgradation and customization projects. Also provide support to
clients, via project management tool. Handle the complete project and achieve 100%
client satisfaction.
Required Skills:
•Must posses fair, clear understanding of fundamentals and concepts of Magento 1/2,
PHP, Zend Framework
•Knowledge in Magento Extension development.
•Write well-engineered source code that complies with accepted web standards.
•Good experience in Magento 2 Store development - design implementation, creating
themes, create custom modules;
•Strong Knowledge of Magento Best Practices, including experience developing custom
extensions and extending third party extensions
•Ability to develop and manage e-commerce websites, web applications, and websites.
•Can understand the goals and create strategies for each project.
Technical Skills:
•Possess good exposure on Magento, CMS, CodeIgnitor, OpenCart, JavaScript/ jQuery.
•Extensive experience of PHP and MySQL.
•Focused on Object-Oriented Programming (OOP),
•Demonstrable knowledge of XML, XHTML, CSS, Modules i.e. API integration, Payment
Gateways, XML with a focus on standards.
- 
Job Description:
ABOUT THE COMPANY
KORCOMPTENZ is a technology transformation solutions integrator. Over 17 years of experience providing technology transformation services for over 200 clients. Microsoft Gold Partner with certified functional and technical resources. Extensive experience serving Fortune 500 companies, SMBs, and non-profits with a trusted global delivery model.
KORCOMPTENZ is a people-oriented company that provides our associates with opportunities to grow as professionals, domain experts, and leaders. We offer an open work environment, state-of-the-art infrastructure, transparency, constant training for technical and soft skills, competitive opportunities to test employees’ critical thinking and creative abilities, and much more.
If you are looking to make a significant impact on your career and overall growth, KORCOMPTENZ is the right place. We offer an energetic work culture where learning is an everyday affair. We encourage our employees to achieve their fullest potential by providing independence, the right environment, and guidance.
Job Title: D365 T&L functional consultant with AWM
Roles & Responsibilities:
- 7+ years of overall professional experience in Microsoft Dynamics 365/AX Functional.
 - Should have minimum 2-3 implementations on D365 Finance and operations for a Global organization.
 - Ability to translate business requirements into functional solution design.
 - Extensive experience in Trade and Logistics Module with Advance Warehouse Management module (AWM).
 - Experience with setup, configuration, implementation, integration and testing of AX / D365 F&O solutions using best practices implementation methodology and/or Microsoft Sure Step methodology.
 - Excellent understanding ERP Business Processes, industry vertical knowledge.
 - Experience in design and creating test scenarios, functional test cases and User acceptance testing.
 - Coordinating with the Technical Team for development / customization.
 - Certified on Dynamics AX / D365FO at desired levels.
 - Excellent communication and good customer approach.
 - Must be able to work effectively both in a team environment and individually.
 
Qualification:
- Preferably a Post Graduate / Graduate with relevant Dynamics work experience.
 
Other Requirements
- Can do attitude.
 - Highly motivated to bring fresh thoughts to the table.
 - Highly creative and most importantly willing to exercise it
 - Self-starter and Self-learner focused on research and learning.
 - Ability to play a variety of roles and most importantly take accountability.
 
 
Job Description :
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Must-have skills for Node.js developers are:
- Socket.io - For chat applications
 - Databases - MySQL and MongoDB
 - AWS - Basic Knowledge
 - Experience with Git and GitHub
 - Ability to write tests
 - Experience in your niche
 - Efficiency in writing code
 
1. Developing the modules according to the business requirements
2. Taking end-to-end responsibility of developing models, architecture, and developing product features
3. Working with the front end team and ensuring that the product/features are released and tested
4. Managing Team of Interns, Tracking Milestones, ensuring products features are released on time.









