Cutshort logo
apoyar logo
IT Support manager
apoyar
apoyar's logo

IT Support manager

at apoyar

5 - 10 yrs
₹1L - ₹12L / yr
Hyderabad
Skills
Windows Azure
skill iconAmazon Web Services (AWS)
Technical support
Team Management
IT support manager
POSITION PURPOSE:
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY:  Manage delivery of support services team according to service management plans, methodology, processes and client engagement models.  Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management.  Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected.  Organise support staff resourcing and rostering according to plans and necessary to meet
demand.  Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date.  Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved.  Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.

 Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t.  Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained.  Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited.  Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.

EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Master Mind Consultancy
at Master Mind Consultancy
4 recruiters
Chanchal MMC
Posted by Chanchal MMC
Mumbai
1 - 6 yrs
₹3L - ₹7L / yr
Sourcing
Recruitment
Recruitment/Talent Acquisition

We’re thrilled to announce that we’re expanding our team in Ghatkopar, Mumbai

Are you a go-getter with a knack for finding top talent? 

Join our team and play a pivotal role in connecting the right talent to the right opportunities.


What We’re Looking For:

*Passion for recruitment and talent acquisition.

*Strong research and communication skills.

*Experience in sourcing through job boards, social media, and other channels.


Read more
Appstean Infotech
Remote only
2 - 4 yrs
₹6L - ₹9L / yr
Enterprise Resource Planning (ERP)
Field Sales
ERP software

We are seeking a talented and results-driven individual to join our team as a Business Development Manager specializing in software products and services. In this role, you will be responsible for managing a portfolio of key accounts, nurturing strong relationships with clients, and driving revenue growth through upselling and cross-selling initiatives.

 

Industry Type: IT/ Software

 

Job Profile: Business Development  

 

Role: Regional Manager

 

Required Experience: 2-4 yrs

 

Location: Delhi NCR


Responsibilities

 

 

1.     End to end sales (Lead generation, Follow ups, Demo Presentation, Lead Closure, Client Facing) of company products and services

 

2.     Drive sales efforts within assigned accounts, identifying opportunities for upselling additional products or services and cross-selling complementary offerings to maximize revenue

 

3.     This is a critical role, and the person must possess a thorough knowledge of the organizations products/ services, working across all types of industries & building a cross-industry understanding. Initially this will be an individual contributor role but can be scaled up as per the demand & growth of the business.

 

4.     As a part of the Key Accounts Team of an assigned territory & Business, you will be charged up for the entire State.

 

5.     You must have specialized B2B knowledge, bias towards action and strive towards getting things done.

  1. Ensure brand matrix productivity through effective business planning & market updates

 

  1. Ensure timely follow-up on customer feedback, communicating progress and updates to clients and demonstrating our commitment to continuously improving their experience.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Computer Science, or related field; MBA preferred.
  • Proven experience in key account management, sales, or business development within the software industry.
  • Strong understanding of software products and services, including SaaS, PaaS, and enterprise solutions.
  • Excellent interpersonal and communication skills, with the ability to build rapport and influence decision-makers at all levels.
  • Strategic thinker with a proactive approach to problem-solving and a track record of driving results.
  • Ability to work collaboratively in a cross-functional team environment and thrive in a fast-paced, dynamic organization.
  • Proficiency in CRM software and other relevant tools for account management and sales tracking.

If you are a motivated and customer-focused professional with a passion for technology and a drive for sales success, we invite you to apply for this exciting opportunity. Join us in delivering innovative software solutions and driving growth for our key accounts.


Read more
Efficient stake management on public blockchain networks.
Efficient stake management on public blockchain networks.
Agency job
via Qrata by Blessy Fernandes
Remote only
4 - 6 yrs
₹20L - ₹35L / yr
skill iconReact.js
Firebase
D3.js
TypeScript
Role & Responsibilities:
 Design and implement clean UI and work closely with our smart contract developers
to create a beautiful user experience
 Conduct frontend developments — from specs to tested production code — along
with the Product and Design teams
 Defining and setting up a strong foundation for long term maintainability for large
scale design systems, and architecting solutions for a new Web3/Defi platform that
will scale into future iterations
Requirements:
 At least 4+ years of frontend development experience at a technology company
(preferably blockchain-related)
 Experience with React, Firebase, d3 and Typescript is strongly recommended and
have a track record of delivering beautiful web applications
 Experience developing and using design systems like Figma, Canva and others
 Rockstar when it comes with front end styling and coding (css/scss) and being able to
optimize the web experience for mobile devices
 Bonus points - if you know more about crypto, staking, defi, proof-of-stake,
validators, delegations
Read more
Eazybe
HR Eazybe
Posted by HR Eazybe
Delhi
2.5 - 3 yrs
₹4L - ₹6L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress

Back-End Developer (B2B SaaS)

Location: Kashmere Gate, Delhi (Hybrid)

NP: Immediate Joiner

Experience: 2.5Years - 3.5 Years

About Us:

Eazybe is transforming workplace communication by creating innovative tools on top of popular messaging platforms like WhatsApp, phone calls, and more. As we expand our reach into international markets, we're looking for dynamic sales professionals to join our team!


Key Responsibilities:

  • Backend Development: Write clean, maintainable, and efficient code for server-side applications.
  • API Design & Integration: Build and maintain RESTful or GraphQL APIs to support various front-end and mobile applications.
  • Database Management: Design, implement, and maintain robust databases, ensuring data integrity and security.
  • Performance Optimisation: Optimize applications for maximum speed and scalability.
  • Collaboration: Work closely with front-end developers, product managers, and other team members to ensure seamless integration of functionalities.
  • Debugging & Troubleshooting: Identify and fix bugs, bottlenecks, and system issues.
  • Security: Implement best practices for securing backend systems and data.
  • Documentation: Prepare technical documentation and reports for system and code processes.


Qualifications:

  • Proficient in solving Data Structures and Algorithms (DSA) problems.
  • Demonstrated experience with platforms like LeetCode or similar competitive programming environments.
  • Strong aptitude and problem-solving skills, with the ability to think critically and approach challenges creatively.
  • A sharp analytical mindset with a proven ability to learn and adapt quickly.
  • Proficiency in server-side programming languages such as Python, Node.js, Ruby, Java, PHP, or others.
  • Experience with frameworks like Django, Express, Flask, Spring Boot, etc.
  • Strong understanding of databases (SQL and NoSQL), such as MySQL, PostgreSQL, MongoDB, Redis, etc.
  • Familiarity with API standards and development (REST, GraphQL).
  • Knowledge of cloud platforms like AWS, Azure, Google Cloud, or others.
  • Experience with version control tools like Git.


What We Offer:

  • 12 days of Paid Time Off (PTO) annually
  • 10 days of Working From Anywhere (WFA) annually
  • Hybrid Work Model: 4 days in-office and 2 days from home
  • Convenient Office Location: Just a 7-minute walk from Kashmiri Gate Metro


Candidates who meet the criteria will undergo 2 to 3 interviews and a possible paid work trial focusing on analytical and technical skills.


If you're passionate about backend development and eager to work in a fast-paced, innovative environment, we want to hear from you!

Read more
Recro
at Recro
1 video
32 recruiters
Mounashree JP
Posted by Mounashree JP
Remote, Bengaluru (Bangalore), Delhi, Noida
2 - 6 yrs
Best in industry
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Data Structures
+6 more

Requirements

  • 2+ years of experience in the Development of JAVA technology.
  • Strong Java Basics
  • Linux
  • SpringBoot or Spring MVC
  • Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
  • Proficient in REST API development
  • Messaging Queue (RabitMQ or Kafka)
  • Microservices
  • Java 8
  • Any Caching Mechanism
  • Good at problem-solving


Good to Have Skills:

  • 2+ years of experience in using Java/J2EE tech stacks
  • Good understanding of data structures and algorithms.
  • Excellent analytical and problem-solving skills.
  • Ability to work in a fast-paced internet start-up environment.
  • Experience in technical mentorship/coaching is highly desirable.
  • Understanding AI/ML algorithms is a plus.


Read more
multinational retail corporation
multinational retail corporation
Agency job
via Hunt & Badge Consulting Pvt Ltd by Chandramohan Subramanian
Chennai, Bengaluru (Bangalore)
4 - 8 yrs
₹5L - ₹25L / yr
skill iconReact Native

Designation: Sr. Software Engineer – React Native

Work Location: Chennai/Bangalore

 

Experience: 

  • 4 - 8 years of experience in development with minimum 2 years in react native.

 

Description:

  • Should have min 2+ years of Hands-on experience in React Native development.
  • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
  • Experience with JavaScript, Typescript, CSS, HTML5 and front-end languages.
  • Good understanding of Android/ iOS design guidelines, SDK.
  • Exposure to building React Native components in native iOS and Android.
  • Solve complex technical, scalability or performance challenges.
  • Familiarity with code versioning tools such as Git, SVN, Gitlab.

 

Educational Requirements:

B.E/B.Tech (CS/IT/ECE), MSc (CS), MCA

Read more
A Gaming Company
A Gaming Company
Agency job
via SIlverPeople Consulting by Manasa Rao
Gurugram
6 - 9 yrs
₹10L - ₹15L / yr
Ionic
skill iconAngularJS (1.x)
skill iconAngular (2+)

Role

Senior Software Engineer  

Type: Permanent 

Location: Gurgaon

Work from office

Work Location: Sec 2, Gurgaon Work Days: 5 Days, Work from Office.


Job Description 

Role: Angular (Apps)
Designation: Senior Software Engineer
Experience: 6 to 7

We are looking for a full stack developer who possesses a passion for web & mobile technologies using Angular
/Advanced JS/TS and will work with Hybrid development (IONIC framework).

Key Responsibilities:
• Design and build IONIC mobile applications for iOS and Android
• Collaborate with cross-functional teams to analyze, design, and ship new features
• Fully responsible for mobile app development in the team
• Build and publish applications in respective app stores
• Understanding of responsive design principles
• Ability to design and conceptualize architecture
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements:
• Professional experience with Advanced JS / TS and web technologies including Single-page
applications.
• Familiarity with API Creation and RESTful services. (e.g HTTP , Promises , AJAX , JSON)
• Experience with debugging tool and memory optimisation techniques ( e.g Chrome devtool, Batrang,
DOM traversing)
• Mobile and desktop web performance & optimization knowledge (e.g. sprite sheets, icon fonts).
• Extensive experience in writing modular JavaScript. (Design patterns like MVC, Observer)
• Experience in developing and handling compatibility issues for multiple form factors
(mobile/tablet/desktop), across multiple platforms (Win/OSX/iOS/Android).
• Proficient in modern front-end JS frameworks (Angular, Jquery).
• Experience with Hybrid App development platform (e.g. Phaser, Ionic, Electron, Node-webkit)
• Experience with third-party libraries and APIs
• Git or similar distributed SCM tools.
• Strong interpersonal skills.
Good to Have:
• UI & UX experience.
• Full stack skills: Angular, React Native , HTML, CSS, Javascript etc.




Read more
PCL Health
at PCL Health
1 recruiter
Ankit Saintwal
Posted by Ankit Saintwal
Noida, Gurugram
2 - 6 yrs
₹3L - ₹6L / yr
skill icon.NET
ASP.NET
skill iconC#
Microsoft Windows Azure
skill iconReact.js
+1 more

About PCL Health:

We are an age-tech startup revolutionising healthcare with real-time data. We are creating a connected-care ecosystem that uses AI-enabled Health Algorithms and medical devices (IoT & Wearables) to digitise medical information exchange. In short, we want to allow older adults to live independently at their homes and enjoy their moments while keeping everyone informed. Our mission is to provide doctors, carers and family relatives with predictive tools capable of picking up health problems before they become severe, therefore saving time, money and lives.

Senior .NET Developer’s Role:

Every member of the technology team is responsible for:

  • The availability, security, scalability, and interoperability of our platform

  • Delivering our product roadmap

  • Planning for the future

  • Generating enthusiasm and a sense of both technical and product pride

 

As a Senior .NET Developer, you play a key role in ensuring your team can efficiently turn ideas into reality. You’ll need to:

  • Write technically sound, clean, maintainable code with practical application of established patterns and practices

  • Take technical ownership of your team’s work, from its infancy through to delivering great implementation in production that pushes our standards higher and higher

  • Believe in testing and make sure your code is always tested and the quality standards are always high

  • Contribute to the definition and keep to the processes, standards and designs your team has agreed upon

  • Track the progress that you are making towards the wider goals of your team, and transparently communicate that progress to your team and Technical Lead

  • Ensure you and others are continuously improve, by proposing and implementing new processes, designs and engineering practices that make the team more effective

  • Take responsibility for supporting your changes all the way through proving they work well and continue to work well in production

Your skills and experience

Essential for this position:

  • At least 4 years of commercial experience with C# and .NET

  • At least 2 years of experience with React.js/Vue.js

  • At least 2 years of commercial experience with Microsoft Azure (or AWS)

  • Designing and developing APIs for both high availability and scalability

  • Writing automated tests (both unit and integration tests)

  • Experience with CI/CD pipelines (ideally Azure DevOps)

You would get extra points for any of the following:

  • TDD and BDD

  • Contributing to open source community

  • DevOps, monitoring and alerting

  • Experience with Health-tech, FHIR, Wearables, IoT

  • If you can join within 1 month

Read more
Visionary Ed-Tech Startup
Visionary Ed-Tech Startup
Agency job
via Unnati by Prabha Ramamurthy
NCR (Delhi | Gurgaon | Noida)
3 - 6 yrs
₹14L - ₹20L / yr
Content Writing
Training and Development
Learning & Development
Team Management
Algorithms
+3 more
Our client is one of the largest online education company in India. It focuses on training the students to be industry-ready and providing expert knowledge through the convenience of the internet.

For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.

The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
 
As a Sr. Content Developer - EdTech, you will manage 3-4 content developers working on to create course content and programming problems.
 
We are looking for people who are passionate about education and good command over Data Structures and Algorithms. This role is an excellent opportunity if you are interested in creating an impact through Data Structures and Algorithms.
 
What you will do:
  • Maintaining the high quality and best practices in creating the content
  • Establishing the required guidelines and processes for the team to follow while creating the content
  • Coordinating with other program managers, product managers, content head to building a high-quality content product.
  • Building the best course material to crack the interviews of big product companies like Google, Microsoft, Amazon etc.
  • Designing the course content curriculum based on the market requirements
  • Reviewing and guiding content developers, also the course content and programming questions



What you need to have:
  • BE/ B.tech/ BCA/ M.Tech/ MCA with Computer science background
  • Minimum 3 years of experience in the software industry or edtech space (preferably programming)
  • Excellent problem-solving and team management skills.
  • Exposure in competitive programming and in-depth knowledge of data structures, algorithms.
  • Ability to review the course content and programming questions based on their difficulty, quality
  • Ability to train, review and guide content developers on the work that needs to be done
Read more
UROOJ
at UROOJ
1 recruiter
Rohit Kumar
Posted by Rohit Kumar
Remote, Chennai
5 - 10 yrs
₹6L - ₹12L / yr
skill iconJavascript
User Interface (UI) Development
skill iconHTML/CSS
User Interface (UI) Design
Animation
+1 more

UROOJ is looking for a Front-End UI/UX Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides.


Technical Experience:

  • Minimum 5 years of interactive design experience
  • Must be highly proficient in CSS3, HTML5, Javascript, Web
    technologies such as Angular2, Bootstrap,Backbone.JS, React Native,
    React.JS, JQuery, Knockout, and Redux
  • Well versed with RESTful web services
  • Experience developing custom reusable components
  • Experience developing complex design components.
  • Strong knowledge of Object-Oriented Programming
  • Good understanding/experience in the following technologies would be a plus:
    • Agile Methodologies
    • Data Modelling / UML
    • Knowledge of Unix Shell scripting

Desired Candidate Profile

  • Minimum 5-10 years of experience in UI development
  • Bachelor's Degree preferred, or equivalent combination of education, training, and experience
  • Must possess and demonstrate a good understanding of user interface design, usability
  • Extremely attentive to details and efficiency to work under tight deadlines
  • Must be Result oriented & should have an ability to work independently
  • Experience in resolving cross-browser compatibility issues
  • Makes it a point to avoid typical loopholes and points of failure in the code and passionate about solving issues as quickly as possible
  • Attention to detail and pixel perfection
  • Should be independent and confident in handling daily task
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos