Amazon Web Services (AWS)Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Data Analytics Engineer
Experience: 3 to 6 years
Location: Gurgaon (Hybrid)
Employment Type: Full-time
Job Description:
We are seeking a highly skilled Data Analytics Engineer with expertise in Qlik Replicate, Qlik Compose, and Data Warehousing to build and maintain robust data pipelines. The ideal candidate will have hands-on experience with Change Data Capture (CDC) pipelines from various sources, an understanding of Bronze, Silver, and Gold data layers, SQL querying for data warehouses like Amazon Redshift, and experience with Data Lakes using S3. A foundational understanding of Apache Parquet and Python is also desirable.
Key Responsibilities:
1. Data Pipeline Development & Maintenance
- Design, develop, and maintain ETL/ELT pipelines using Qlik Replicate and Qlik Compose.
- Ensure seamless data replication and transformation across multiple systems.
- Implement and optimize CDC-based data pipelines from various source systems.
2. Data Layering & Warehouse Management
- Implement Bronze, Silver, and Gold layer architectures to optimize data workflows.
- Design and manage data pipelines for structured and unstructured data.
- Ensure data integrity and quality within Redshift and other analytical data stores.
3. Database Management & SQL Development
- Write, optimize, and troubleshoot complex SQL queries for data warehouses like Redshift.
- Design and implement data models that support business intelligence and analytics use cases.
4. Data Lakes & Storage Optimization
- Work with AWS S3-based Data Lakes to store and manage large-scale datasets.
- Optimize data ingestion and retrieval using Apache Parquet.
5. Data Integration & Automation
- Integrate diverse data sources into a centralized analytics platform.
- Automate workflows to improve efficiency and reduce manual effort.
- Leverage Python for scripting, automation, and data manipulation where necessary.
6. Performance Optimization & Monitoring
- Monitor data pipelines for failures and implement recovery strategies.
- Optimize data flows for better performance, scalability, and cost-effectiveness.
- Troubleshoot and resolve ETL and data replication issues proactively.
Technical Expertise Required:
- 3 to 6 years of experience in Data Engineering, ETL Development, or related roles.
- Hands-on experience with Qlik Replicate & Qlik Compose for data integration.
- Strong SQL expertise, with experience in writing and optimizing queries for Redshift.
- Experience working with Bronze, Silver, and Gold layer architectures.
- Knowledge of Change Data Capture (CDC) pipelines from multiple sources.
- Experience working with AWS S3 Data Lakes.
- Experience working with Apache Parquet for data storage optimization.
- Basic understanding of Python for automation and data processing.
- Experience in cloud-based data architectures (AWS, Azure, GCP) is a plus.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, agile environment.
Preferred Qualifications:
- Experience in performance tuning and cost optimization in Redshift.
- Familiarity with big data technologies such as Spark or Hadoop.
- Understanding of data governance and security best practices.
- Exposure to data visualization tools such as Qlik Sense, Tableau, or Power BI.
- 5+ years of experience working with MySQL Databases, including the community edition
- Advanced understanding of Linux OS
- Can use SSH to connect to remote systems with password & public/private keys
- Deep understanding of systems performance
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- Advanced knowledge on InnoDB internals
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- Knows backup solutions and strategies
- Knows HA solutions and strategies
- Knows proxy usage as it relates to MySQL
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HTML/CSS
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Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.
Roles & Responsibilities:
- Analyse process issues and gather related user requirements
- Develop appropriate solutions, primarily using the JIFFY.ai low code platform
- Obtain feedback from users and process stakeholders and implement improvements
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- Recommend and Develop Common Component development, integrations, and configurations
Educational Qualification: Bachelor's Degree required Degree in Computer Science or Management Information Systems OR equivalent external work experience.
Work Experience and Skills required:
- Good hands-on 3-5 years of experience in Java or similar application development
- Experience in OOPS, Model Driven Development. Knowledge of modern UI Technologies
- Knowledge and experience in any or some of the following disciplines is a very strong plus: REST API, Java, JavaScript, Xpath, CSS, HTML, relational databases, or Kubernetes
- Create Domain Model with associations between different entities along with inheritance concept.
- Implementation of the user roles for application and established application security.
What are the benefits and perks of working at JIFFY.ai?
- Hybrid Work : We have a hybrid working environment
- Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
- Mental & Physical Wellbeing - Free Mental health Platform and monthly Physical fitness workshops and challenges to promote overall wellbeing.
- We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
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PHP
Laravel
JavascriptHTML/CSS-
Proven software development experience in PHP
-
Understanding of open source projects like Laravel, Drupal, Mysqletc
-
Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
-
Good knowledge of relational databases, version control tools and of developing web services
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Experience in common third-party APIs (Google, Facebook, Ebay etc)
Javascript
Vue.js
React.js
NodeJS (Node.js)
AngularJS (1.x)1) You will be building and maintaining an internal application used by our fundraising,
marketing and accounting teams. This is very different from building an application for
millions or even thousands of users.
2) The cycles are short - there are no wire frames,no UML diagrams, no TDD / BDD, and no hand-wringing over 41 shades of blue. Bugs will be fixed as soon as they are reported and user feedback will be incorporated quickly.
3) You may build a feature which gets used for two weeks and is then thrown
away. The application as a whole will be used indefinitely i.e. this is not until we get
something else.
4) Safeguard client data.
5) Listen to your colleagues and understand their requirements.
6) Develop new features for our web application and Test the features you develop.
7) Fix bugs found regardless of who introduced them.
8) Follow and improve the deployment process
9) Log, and read the logs.
10) You will occasionally be expected to describe your code in words
Position Details:
Role: JavaScript Developer
Reports to: Director - Technology
Location: Bengaluru, India
Type of contract: 12 months full-time consultancy contract
Salary: As per Industry standards
Python
Django
FlaskWe are looking for an experienced top-notch Python developer to grow with our dev team. As a Python Developer, you will be involved from conception to completion with projects that are technologically sound. Role and Responsibilities
• Expert in Python, with knowledge of at least one Python web framework {such as Django, Flask, etc}
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
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• Ability to solve problems creatively and effectively
• Git knowledge is a plus
• Experience working in an Agile/Scrum development process
• Team player
• Good time-management skills
• Great interpersonal and communication skills
Qualifications
• B.S Degree in Computer Science
• 4-6 years overall IT industry experience
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- 1- 3 years as a professional software developer.
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The Business Development Lead will be responsible for generating sales opportunities in their region. Their role will require them to do the following:
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4. Ad-Hoc tasks as needed
This role will be compensated primarily on commission, with rates starting at 12% and going up to 25% depending on the quality of accounts.
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Programming
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Full Stack Developer - Averlon