Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

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Work Location: Jaipur (Relocations can be considered)
Notice Period: Need only immediate joiners
Working Hours: 6:30 PM - 3:30 AM (Rotational shift)
JOB DESCRIPTION
· Handle 40–50 inbound customer calls daily
· Assist with order cancellations, refunds, returns, and payment-related issues
· Provide professional and empathetic customer support
· Maintain service quality and adhere to KPIs
· Document customer interactions accurately in the CRM system
MLOps | Exp- 10 + yrs
Working Shift Hour - Anytime in between 11 am to 11pm. ( It can start from 11am, 12am , 1pm or 2 pm)
Location- Remote ( C2C Oppurtunity)
Required Skills:
- Expertise in deploying Tensorflow and PyTorch. Experience with both computer vision and language models strongly preferred.
- The ability to select and transform features at scale for BERT-based models.
- Setting up monitoring and evaluation metrics in Sagemaker.
- Creating A/B tests for ML models in Sagemaker.
- Expertise in model deployment and orchestration.
Experience:
- Deploying transformer-based models with Tensorflow or PyTorch in production workflows.
- Resource selection, evaluation and optimization for production model deployments.
- Familiarity and demonstrated experience with the following strongly preferred:
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The Role: Salesforce Architect for Asset Management Company
Experience: 6 Years – 10 Years
Certifications: Minimum 4 Salesforce Certification
Job Location: Kamla Mills, Lower Parel, Mumbai
Mode: 5 days’ work from office
Relocation Provided: No
We are looking for
· A seasoned professional with deep experience in designing and architecting applications using Salesforce as a software and as a platform, including integrating Salesforce applications with other platforms and applications
· Proficiency in integration development including in MuleSoft
· Deep experience in running discoveries, capturing requirements, assessing product/ platforms for fit, conducting fit-gap analysis, platform/product selection, determining total cost of ownership, designing the solution, defining entities and entity relationships, estimating complexity and effort, leading implementation, managing product quality and code libraries, deployment, application-level reporting and integration
· An Architect who has expertise in agile and distributed agile delivery and has built/ implemented custom and packaged applications
· Experience in end-to-end product requirement/ backlog management of both in-house and vendor applications, including ownership of all assets (data dictionaries, data controls, profiles and permission sets, config workbooks, TDDs, FRDs/ BRDs, reusable code, DevOps framework, QA metrics)
· Experience in application audits, application modernization, re-platforming, re-factoring/ containerization, enhancements and support
· Strong design thinking approach supported by methodology and toolsets throughout the development cycle; test driven design expertise
· Expertise in handling cross functional stakeholders, alliances and vendors; has designed and managed centre of excellence and digital governance
· A servant leader who is committed to design and delivery excellence through investment in the team
· An expert who is able to engage with stakeholders and translate vision to digital outcomes
· Proficiency in Force.com, Sales Cloud, Service Cloud, Financial Services Cloud, Community Cloud, Einstein and Tableau. Experience in Java, JavaScript and XML
· Technical capabilities including Apex, Triggers, Batch Apex, Visual Force, Lightning Framework and Lightning Components
· Knowledge of ERP, CRM, e-commerce applications design and integrations with Salesforce
· At least 4 Certifications from among:
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· Certified Platform App Builder
· Sales Cloud Consultant
· Service Cloud Consultant
· Platform Developer II
· Salesforce Data Architecture and Management Designer
· Integration Architecture Designer
· Application Architect
· System Architect
The Role requires you to
· As the lead for in-house development, you will be required to analyse, design/ architect, configure, develop, review, test and deliver quality applications on the Salesforce platform
· Define and implement the DevOps processes and activities
· Manage an internal development team; simultaneously manage integrations with other internal programs and third-party applications
· Identify areas for optimisation, transformation, assess change required and drive change through to implementation
· Play a key role in cloud migration strategy with focus on single/multi cloud, best possible tools/service on cloud, design architecture
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· Partner with the cross-functional teams/line of business to discover, design, build, test and deploy solutions
· Establish and adhere to highest standards on design, code build, test, deploy, supported by processes and tools
· Formulate a technology vision and strategy for the firm, to ensure we are updated with new technologies and systems
· To be a great listener, have strong reasoning skills and articulate with clarity
Technical Experience
· T-Shaped/Broad skilled software development professional with deep skills in certain areas such as coding, project management, testing and/or analysis
· Experience with Agile programming techniques such as test-driven development
· Hands on experience with platforms such as AWS, Azure, Salesforce
· Experience of integration approaches and platforms including MuleSoft
· Experience of Informatica, Talend, Hadoop, etc.
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Desired certifications
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· Certified Scrum Master
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Role: Customer Service Executive/Technical Support Executive
Responsibilities:
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Company Name – Techsurvi
Website - http://www.techsurvi.com/
Digital Marketing Fresher
For Amazon, Walmart and e-bay Looking for a Digital Marketing intern who can assist us with creating a plan of action for all digital marketing needs Roles and Responsibilities: We are giving you all training of Amazon ads, Walmart ads and ebay ads. • Working on PPC and digital marketing activities • Working on Amazon, Walmart, and eBay advertisement • Prepare emails to send out to customers • Reporting in Excel • Communicating with clients (email & phone) Best location to start your carrier.
Full-time job
Salary paid- 10-15k
Requirement – 5
What is expected from you :
● Strong Consultative selling skills including excellent relationship building, networking
and time management skills
● Excellent Conflict Resolution and Negotiation skills
● Strong Team Player
● Excellent in Business communications and email etiquette
● Exposure to LinkedIn and other Job portals
● Ability to generate B2B leads
● Experience in Lead Research and Prospecting
● Experience in cold calling, email campaigns, and using social media to generate leads.
● Knowledge of Recruitment
● Data Maintenance and organization skills
● MBA qualification or Experience in Business development is preferred
What will you be doing?
● Handle end-to-end B2B business Development, right from prospecting to closing
deals
● Acquire new clients through networking, direct contact, or from marketing campaigns
● Establish long-term engagement with clients with multiple products
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● Coordinating with multiple internal stakeholders on a daily basis
● Cross-selling and Upselling to existing clients into other GUVI services
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Greetings!!!
We are hiring PHP Developer with Ionic Framework
Experience : 3 to 5 Yrs
Location : Chennai, Adyar
Mode of work : Permanent
Job Description :
· Proven software development experience in CorePHP with Advanced Versions
· A candidate with strong OOP skills as well as strong web front end skills (HTML, CSS, JS, jQuery etc.)
· Experience in any one of the PHP Frameworks (Laravel, Codeigniter, Zend)
· Mandatory to have Ionic Framework
· Experience in CMS (Joomla, Wordpress ), AWS (Amazon Web Services) will be added advantage.
· Exposure in Elastic Search, MySQL preferable.
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· Excellent communication skills. The candidate must be able to communicate with clients in the UK directly.








