
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

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● Experience with data modeling and SQL/NoSQL databases
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We’re on the hunt for a top-performing, polished, and highly articulate Business Development Executive who thrives in fast-paced, high-stakes environments. If you're a strategic prospector, exceptional communicator, and relentless closer of opportunities — we want you.
As a BDE , you’ll be the first point of contact for potential clients. You’ll represent our brand with professionalism, confidence, and a consultative mindset — opening doors and setting the tone for long-term, high-value partnerships.
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- Own outbound prospecting: Identify, engage, and qualify high-potential leads through email, calls, LinkedIn, and creative outreach.
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- Master the pitch: Deliver compelling messaging that reflects deep understanding of customer pain points and our unique value.
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Design, develop, and maintain software application following established standards,
procedures, and specifications.
- Strong problem-solving and troubleshooting skills.
- Proactively seeks solutions to improve processes and applications.
- Interfacing with support and other teams for testing, delivery and product dependencies.
- Candidate must have strong and proven experience in C# and .Net Core.
Desired Candidate Profile
We are looking for developers with 2+ years of experience who love challenges and have experience building web applications at scale. Work as a contributing member of a software development team using modern software development techniques to produce best software for Web Applications.
Any Graduate

Role description:
We are looking for a LEAD- Fullstack with expertise and experience in designing and developing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.
Candidate description:
Should have:
- Passion for technology and financial domain with demonstrated ability to learn quickly
- Delivery focus with ability to take full ownership
- Strong commitment to quality and delivery
- Strong communication skills
Skills/Knowledge and experience:
- Object oriented design and development skill
- Webservices - Node JS/Express JS, Rest API
- Frontend –, React, Angular (Javascript and Typescript)
- Unix and Shell scripting
- SQL Proficiency, good to know MongoDB

Key Responsibilities
● Work closely with principal engineers and product manager to deliver quality technology solutions.
● The SDE 2 core responsibilities include working on highly-maintainable and unit tested software components/systems that address the problems and guiding junior developers for the same.
● Will be working in a fast paced and agile work environment delivering quality solutions that have immediate business impact.
● Complete ownership of the projects you deliver while collaborating with technical and non-technical people in charge .
● A self-motivated learner and builder with strong customer focus and quality delivery.
● Ensure the process is being followed and quality code is being maintained by doing proper code review and testing if needed.
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● Bachelor’s degree or higher in Computer Science and min of 2 years of Software Development in MERN .
● Familiar with MERN Stack (React for frontend role and Express Node Mongo for backend role).
● Proven track record of building large-scale, highly available, low latency, high quality distributed systems and software products
● Possess an extremely sound understanding of basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented , Databases.
● Excellent coding skills .
● Great problem solving skills and propensity to learn and develop tech talent.
● Ability to think big about problem statements, recommend alternative technical approaches and build optimal solutions.
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● Bar raising tech skills in building next gen customer experiences using technology .
● Sound understanding of putting in place and leading engineering excellence initiatives across team(s) such as code review , quality coding and unit test .
● Excellent verbal and written communication skills.
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- Working across departments(i.e. data science, CX, sales, marketing etc.) to deliver a superior experience for distributors and sellers
- Building the needed infrastructure and continuously innovating on ways to reach new and returning users through a variety of communication channels
- Partnering with product teams throughout the organization to leverage and influence existing internal growth and engagement technologies
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- Working closely with product, marketing and data science to identify the right features essential for growth of business and engagement of users
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Desired Candidate Profile
What you need to have:- B.E./ B.Tech and/or MBA
- 7 to 8 years of total experience and 2 to 5 years of experience in handling sales, business development, city operations in an operations intensive role
- People management experience
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VOIP Developer
- Knowledge on PSTN lines
- Good understanding of TCP/IP protocol stack and practical knowledge of LAN / WAN
- Good knowledge of value-added features such as Voicemail, ACD, IVRS, CTI, etc
- Familiarity with SIP / SDP protocol / Softphones
- Familiarity with OpenSIPS, Kamalio
- Familiarity with Freeswitch
- Familiarity with MySQL
- Knowledge of Linux / server administration
- Familiarity with C language
- Firewall, Security
- Knowledge of WebRTC
- Standard features of Enterprise Communication Servers (PBXs)
- Problem Troubleshooting and debugging techniques (both Hardware and Software)

