Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Similar jobs
Position Overview: We are seeking a detail-oriented and experienced Senior Accountant to join finance team in abroad countries. The ideal candidate will have a strong background in accounting principles and practices, excellent analytical skills, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
- Prepare and analyze financial statements, ensuring compliance with GAAP and internal policies.
- Oversee month-end and year-end closing processes, including journal entries and account reconciliations.
- Manage accounts payable and receivable functions, ensuring timely and accurate processing.
- Conduct variance analysis and prepare reports for management to support decision-making.
- Assist with budgeting and forecasting activities.
- Ensure the accuracy of financial data and identify areas for improvement in processes and controls.
- Coordinate and assist with internal and external audits.
- Mentor and train junior accounting staff.
- Stay updated on accounting regulations and best practices.
Qualifications:
- Bachelor’s degree in Accounting, Finance, or a related field; CPA or CMA preferred.
- Minimum of [X] years of accounting experience, preferably in a corporate environment.
- Strong understanding of accounting software (e.g., QuickBooks, SAP, Oracle).
- Proficiency in Microsoft Excel and other financial reporting tools.
- Excellent attention to detail and problem-solving skills.
- Strong communication and interpersonal skills.
Looking to launch your career in Sales & Marketing? NuVeda is the perfect launchpad for you!
Who we are?
A two-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
As a Sales Development Representative, you’ll play a crucial role in NuVeda’s Sales & Pipeline Generation Activities. You’ll be working closely with the Sales & Marketing Team to design outbound campaigns & generate qualified leads that will result in new business opportunities.
Responsibilities
- Research, target, and identify new client opportunities on an ongoing basis.
- Develop targeted/personalized messaging for outbound cold calls, email, and LinkedIn outreach.
- Qualify prospects by understanding customer needs and budgets.
- Maintain a detailed database on the CRM with all customer communications.
- Collaborate with teammates and achieve quarterly milestones.
Desired Skills
- Any graduate who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- 1-2 years of relevant experience in B2B SaaS Lead Generation is preferred.
- Knowledge of the SaaS ecosystem is preferred.
- Record of meeting and exceeding quotas and understanding of conversion metrics.
- Working experience in using social media tools (LinkedIn), lead generation tools (Apollo.io) and CRM tools (Zoho or others).
- Ability to work on omnichannel lead generation tactics.
- Ability to launch & orchestrate new content-based Sales Development campaigns.
- Excellent communication skills.
As the Marketing Automation Manager, you will be responsible for executing campaigns and initiatives across multiple marketing channels, with a focus on email marketing, marketing automation, and lead generation. You will work closely with the Brand Strategy team and other members of the marketing team to develop and execute campaigns that support our business objectives and drive revenue growth.
Roles and Responsibilities:
- Develop and implement marketing automation strategies aligned with the business objectives and long-term customer acquisition and retention goals.
- Collaborate with the marketing team to plan and execute marketing campaigns that leverage marketing automation capabilities.
- Drive lead generation efforts by implementing effective strategies and tactics within marketing automation platforms. Create and optimize lead capture forms, landing pages, and lead scoring models to enhance lead quality and conversion rates.
- Use analytical tools and data sources to track, analyze, and report on campaign performance, including metrics such as open rates, click-through rates, conversion rates, and overall campaign effectiveness.
- Work closely with cross-functional teams, including sales, content, and design, to align marketing automation initiatives with overall marketing strategies.
- Maintain knowledge of GDPR, PECR, and other relevant privacy regulations to ensure compliance with marketing automation practices.
- Stay informed about marketing automation trends, tools, and best practices within the B2B technology industry. Conduct research and benchmarking to identify opportunities for innovation and optimization in marketing automation strategies and tactics.
Requirements:
- Prior experience in marketing automation or digital marketing for a high-growth B2B technology business.
- Hands-on experience in setting up automated campaigns using platforms like Hubspot, Salesforce, and similar marketing automation tools.
- Expertise in implementing web tracking technologies such as Google Analytics, Mixpanel, Snowflake, etc.
- Strategic mindset to help the business achieve long-term customer acquisition and retention goals.
- Proven ability to translate complex data into actionable insights for stakeholders.
- Ability to pivot quickly and make fast decisions based on changing needs in a high-growth environment.
- Comfortable working under tight deadlines and strong attention to detail.
- Excellent interpersonal, communication, and project management skills with the ability to prioritize tasks across multiple projects.
- Knowledge of GDPR, PECR, and other relevant privacy regulations.
•Hands on experience in Object oriented programming
•Hands on experience in Java, SpringBoot (min 2 years) or kafka or Cassandra or MongoDB
•Experience with developing/enhancing applications connecting to different Databases : Oracle/MySQL/Cassandra/MongoDB
•Strong knowledge of common Data structures and algorithms and when to use them.
•Experience in Xpath or XML or REST or JSON or protobuff
• Experience with software version control (such as git)
•Experience in working in an agile environment such as Scrum.
Preferable:
•Experience in public cloud PaaS (AWS, GCP, Azure)
•Real time stream data handling (Kafka, Kinesis
We are looking for a PHP Developer with a minimum of 2 years of experience who is well-versed in the Laravel and CodeIgniter frameworks to join our team. As a PHP Developer, you will be responsible for developing and maintaining web applications and websites using PHP, Laravel, and other web technologies. You will work closely with the project manager, designers, and other developers to deliver high-quality, scalable, and maintainable solutions.
Responsibilities:
Develop, maintain, and troubleshoot web applications and websites using PHP and Laravel
Write clean, efficient, and well-documented code that adheres to best practices
Collaborate with project manager, designers, and other developers to deliver high-quality, scalable, and maintainable solutions
Participate in code reviews and ensure code quality and maintainability
Stay up-to-date with emerging trends and technologies in web development
Requirements:
Minimum 2 years of experience in PHP development
Strong experience with the Laravel and CodeIgniter framework
Knowledge of front-end technologies such as HTML, CSS, JavaScript, and jQuery
Familiarity with version control systems such as Git
Good understanding of web development best practices and design patterns
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
If you meet the above requirements and are interested in working with a dynamic and innovative team, please apply with your resume and a cover letter explaining why you would be a good fit for this role.
That can include the following tasks:
- Develop and revamp creative, eye-catching websites as per the client's needs.
- Work with project managers to discuss the desired website functionality and provide solutions.
- Integrate custom templates/themes into WordPress.
- Work with various WordPress third-party plugins (Like WooCommerce, Buddypress, Elementor, and others) and customize when required.
Skills:
- Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
- Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
- Knowledge of child theme creation and customization as per designed based on the requirements
- Knowledge of WordPress plugin and back-end development
About Rankpedia:
Rankpedia Technologies works with customers experiencing complicated educational circumstances. Through the provision of online education programs, we equip students with the confidence, motivation, and skills that they need to top and perform outstandingly well in their education.
Location: Bangalore
Industry: E-Learning
About Role:
Who You Are | Common for All Senior Developers
- Leadership: Ability to move and inspire a team in a unified direction towards a common vision.
- Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
- Humility: An approachable individual who is able to form strong and long-lasting relationships.
- Motivation: Demonstrate a positive, ‘can-do’ attitude. Willing to roll up your sleeves and get things done.
- Data-driven: Keen interest in evaluating product/market situations, analyzing raw data, and transforming it into actionable strategies.
Senior Software Engineer
Rankpedia is looking for a smart, collaborative, and hard-working Senior Software Engineer. As a Senior Software engineer, you’ll come in and lay the groundwork for how engineering is practiced at Rankpedia. You’ll assess the technical feasibility of newly-created product ideas and propose accurate solutions throughout the design and development phase. You’ll evaluate different systems for use in production and drive the adoption of key technological changes. You’ll soon lead a team of motivated and experienced engineers and enable them to provide a seamless learning experience to our customers. So, if you are an accomplished, hands-on engineering leader, then we’d like to talk to you!
Responsibilities:
- As a Senior Software Engineer, you will be first-hand responsible for designing our architecture, implementing it, and making crucial technology decisions.
- You will build high-quality software, inspire future hires to write good code, and maintain a culture of high-performance engineering teams with exemplary work.
- Writing reusable, testable, and efficient code.
- Understanding agile development, CI/CD, sprints, code reviews.
- Working with Product Managers and the rest of the team to plan sprints.
- As the engineer building the foundation of our systems, you will end up working with product, frontend, and DevOps/infra personnel to architect the systems and data flow
- Articulate the approach to all the relevant team members
- Consistently follows and promotes SDLC best practices: Coding standard, testing, code reviews, code comments, etc.
- Adaptability: As a Young startup you will be exposed to different functions beyond your defined role.
Requirements:
- 4-5 years of intense experience writing production Software services at scale
- Good understanding of Algorithms, Data Structures, Object-Oriented Design, and Databases
- Deep understanding of SQL database architecture - data modeling and scalable schema design
- Bachelor’s and/or Master’s degree in Computer Science or related field.
- Proficient in JavaScript & its Libraries/Frameworks, NodeJS, RestAPI, MongoDB, SQL, ReactJs.
- Experience of version control and code branching strategies
- Preferred - Experience of DevOps implementation in AWS
- Experience with containers (Docker, Kubernetes)
The Job Requires Candidate to work from office
We are currently hiring freelance academic editors for broad subject classification under “Physical Sciences & Engineering”.
Please read more about our freelancer role and selection process below.
Enago will ensure:
- Possibility of a guaranteed monthly income while freelancing:
Apart from offering work in the typical freelancing manner, we also offer opportunities that guarantee a minimum monthly/annual income, along with the possibility of an additional annual bonus (monetary), based on your performance. - A smooth performance-driven progression curve with an effective feedback mechanism:
This ensures that the expectation mismatch is nearly zero. In the past, the strong professional bonding with our freelance editors has also led to mutual recommendations—a definite plus factor! - A rewarding experience, both monetarily and intellectually:
You will get the opportunity to apply your domain knowledge and skills to help non-native authors present their work to the world through esteemed journals and renowned conferences, with the flexibility of timings dedicated to editing.
Qualities we look for in our freelance editors
• Proficiency and competence in the most widely spoken language across the world—English!
• Knack for diligently editing, restructuring, and polishing articles written by non-native speakers
• Appropriate manuscript format* that conforms to academic conventions in terms of citation style, layout, section headings, and tense usage
- Preservation of the author’s intended meaning even in papers where the content requires extensive revision
• Extensive subject matter expertise
• Minimum 2 years of relevant copyediting/academic editing experience (preferably)
•Freelance editors also thoroughly format the manuscript as per mentioned journal guidelines when clients opt for our journal formatting service
A glimpse at what you would edit:
You will be assigned papers of varying difficulty levels (in terms of English, subject matter expertise, and extent of revision needed) written by non-native speakers in either English or their native language (translated papers). These papers are written by what we believe constitute an eclectic group of authors and writers, i.e., we receive work from not only scientists, researchers, and students but also corporates, linguists, and common man trying to communicate in English—from the latest in cutting-edge technology to the timeless fascination with history and arts!
Founded in 2014, this company aims to enhance the quality of life and make it easier for women across the country. Recommended by best of doctors, their products are available across wellness stores and e-commerce websites, and selling like hotcakes - having sold over 20000 packs in their first year itself.
What you need to have:
- Bringing in domain expertise in sales & marketing.
- Developing and implementing the short, medium and long term E Commerce Channel Sales & Marketing strategy in consultation with Special Channel head and business units, product portfolio management with P&L responsibility
- Inventory Management; Managing metrics related to inventory, purchasing forecasts and transportation, monitoring stocks in warehouse & process standardization to ensure smooth functioning of packaging & order delivery.
- Grievance Handling; Resolving product returns & late delivery related grievances.
- Development of processes for timely collection process, timely payment tp all vendors related to supply chain/fulfilment.
What you need to have:
- Experience of 2+ years preferably in managing PLA and AMS will have preferred.
- Experience in sales and providing solutions based on customer needs
- Impeccable verbal and written communication skills
- Highly confident and outgoing individual