Cutshort logo
apoyar logo
IT Support manager
apoyar
apoyar's logo

IT Support manager

at apoyar

5 - 10 yrs
₹1L - ₹12L / yr
Hyderabad
Skills
Windows Azure
skill iconAmazon Web Services (AWS)
Technical support
Team Management
IT support manager
POSITION PURPOSE:
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY:  Manage delivery of support services team according to service management plans, methodology, processes and client engagement models.  Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management.  Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected.  Organise support staff resourcing and rostering according to plans and necessary to meet
demand.  Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date.  Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved.  Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.

 Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t.  Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained.  Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited.  Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.

EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Bristlecone
Agency job
via hirezyai by Priyanka Adhikary
Bengaluru (Bangalore)
6 - 8 yrs
₹18L - ₹20L / yr
SAP ERP

Role and responsibilities:

  • Establish in concert with IT leadership, an effective IT Change & Release management process in REMSC ERP CoE, primarily in SAP environment for the assigned scope.
  • Ensure all releases are delivered as per the defined process and deviations are analysed and appropriately remedied. Collaborate with solution architects, functional analysts, service managers, business users and other stakeholders to ensure the changes in the releases are delivered as planned.
  • Work closely with release management and relevant stakeholders to ensure smooth deployment of the changes.
  • Ensure all QA checklists are followed and aligned with established change & release processes.
  • Create and maintain adequate QA documentations ensuring it is up-to-date and available to all relevant stakeholders.
  • Support and facilitate audits on the application change management
  • Support in Control performance activities to align with established QA and process guidelines.


Knowledge, Skills, Experience:

  • Advanced knowledge and prior experience in SDLC. Experience in SAP is highly desirable.
  • Basic knowledge and experience in application change management & release management in a complex IT environment.
  • Good communication and presentation skills with ability to effectively collaborate with diverse and complex stakeholders.
  • Strong problem solving skills with keen attention to details.
  • Good working knowledge of office applications like MS Outlook, Word, Excel, Visio, etc.
  • Bachelor’s degree in relevant discipline or equivalent work experience.


Principal working relationships:

  • IT change team members like Domain Managers, Solution Architects, Functional Analysts, Release Managers, Cluster/Country Service Managers, etc., for understanding and delivery of changes.
  • Business users and decision makers as customers.
  • ERP CoE Release Manager to manage QC activities and release activities


Read more
Service Pack
Alice Preetika
Posted by Alice Preetika
Hyderabad
6 - 10 yrs
₹9L - ₹12L / yr
User Interface (UI) Design
User Experience (UX) Design
  • Gather and evaluate user requirements in collaboration with product managers and engineers
  • Illustrate design ideas using storyboards, process flows and sitemaps
  • Design graphic user interface elements, like menus, tabs and widgets
  • Build page navigation buttons and search fields
  • Develop UI mockups and prototypes that clearly illustrate how sites function and look like
  • Create original graphic designs (e.g. images, sketches and tables)
  • Prepare and present rough drafts to internal teams and key stakeholders
  • Identify and troubleshoot UX problems (e.g. responsiveness)
  • Conduct layout adjustments based on user feedback
  • Adhere to style standards on fonts, colors and images
Read more
One of our Premium Client
One of our Premium Client
Agency job
Bengaluru (Bangalore)
5 - 10 yrs
₹4L - ₹14L / yr
skill iconJavascript
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Greetings!!

We are looking for a Python Automation tester for one of our premium clients in Bangalore.

Experience: 5+ years of overall experience in testing with 3+ years of relevant experience in Javascript automation testing.

Location: Bangalore preferred
Read more
Pinnacle Seven Technologies
Vaishnavi G
Posted by Vaishnavi G
Coimbatore
1 - 1 yrs
₹3L - ₹4L / yr
skill iconAndroid Development
skill iconiOS App Development
skill iconReact Native

Experience: 1+ Years

Roles & Responsibilities:

Design and develop cross-platform mobile applications using React Native, ensuring high performance, responsiveness, and code quality.

Collaborate with UI/UX designers and backend developers to implement intuitive and visually appealing user interfaces.

Contribute to the technical design and architecture of mobile applications, ensuring scalability, modularity, and maintainability.

Evaluate and select appropriate libraries, frameworks, and tools to enhance the development process and application performance.

Implement new features and functionality in mobile applications based on project requirements and specifications.

Write clean and efficient code, conduct thorough testing, and ensure proper documentation of the implemented features.

Participate in code reviews and provide constructive feedback to team members. Collaborate closely with cross-functional teams, including designers, product managers, and backend developers, to ensure smooth project execution and timely delivery.

Identify and resolve bugs, performance issues, and other technical problems in mobile applications. Conduct debugging, testing, and optimization to ensure the stability and reliability of the applications.

Optimize the performance of mobile applications by identifying and addressing bottlenecks, reducing loading times, and improving memory usage.

Conduct profiling and performance testing to enhance the overall user experience.

Write unit tests and conduct thorough testing to ensure the quality, functionality, and compatibility of mobile applications across different devices and platforms.

Collaborate with quality assurance engineers to identify and resolve any defects or issues.

Stay updated with the latest trends, best practices, and advancements in mobile app development, particularly in the React Native ecosystem.

Continuously enhance your skills and knowledge to contribute to the improvement of the team's development processes and standards.

Requirements:

Proven experience as a Software Engineer, with a minimum of 1+years, specifically in mobile app development using React Native.

Strong proficiency in JavaScript, TypeScript, and React Native framework.

Familiarity with native mobile development (iOS and Android) and related tools.

Experience with mobile app testing frameworks, such as Jest or Detox.

Understanding of RESTful APIs and integration of mobile apps with backend services.

Knowledge of mobile app performance optimization techniques and tools.

Familiarity with Agile software development methodologies and practices.

Excellent problem-solving and analytical skills.

Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

Preferred Qualification:

Bachelor's degree in Computer Science, Software Engineering, or a related field


Read more
Synoverge Technologies
at Synoverge Technologies
2 recruiters
Rutvi Shah
Posted by Rutvi Shah
Ahmedabad
1 - 5 yrs
₹1L - ₹5L / yr
ASP.NET
skill icon.NET
skill iconC#
ASP.NET MVC
Windows Presentation Foundation(WPF)

Primary Role

  • Analysis and Design activities as required by project
  • Software development as per project schedule
  • Troubleshooting and Debugging as required for bug fixing
  • Source code version maintenance in version control software
  • Prepare and execute unit test cases
  • Unit testing of the application to ensure quality release to QA
  • Adherence of coding standards while performing development
  • Impact analysis of any changes requested by client
  • Daily status reporting / progress updates / timesheets

 

Secondary Role

  • Prepare project specific documentation as required by project
  • UAT / Implementation support as required by project
  • Client interaction and communication as required by project
  • Code review and peer testing as required by the project
  • Mentor junior developers on the project as required by project
Read more
De Soto Technologies
at De Soto Technologies
1 recruiter
Kartik Purohit
Posted by Kartik Purohit
Ahmedabad
1 - 10 yrs
₹5L - ₹17L / yr
Salesforce
Salesforce Commerce Cloud
Demandware
skill iconHTML/CSS
skill iconJavascript
+1 more

Headquartered in Los Angeles, California, USA, with offices in Hong Kong and Shanghai, Careismatic Brands (CBI) is the world’s largest manufacturer of medical scrubs (uniform apparel). CBI distributes its products through multiple channels including 3rd party retail, wholly owned retail ecommerce sites (http://www.allheart.com/">www.allheart.com), and corporate branded sites (www. http://infinityscrubs.com/">Infinityscrubs.com).

We are looking for a Salesforce Commerce Cloud Developer who is interested in joining a vibrant, fun and cutting-edge organization in our Ahmedabad, India office, to contribute to overall B2C strategy while taking full ownership of designing, engineering, and delivering B2C commerce capabilities across the enterprise.  This individual will work with US colleagues and India tech leads to execute CBI’s B2C strategy from our Ahmedabad, India office.

Job Responsibilities:

  • Design and implement multiple ecommerce sites (currently on Magento or Shopify)
  • Implement feature enhancements to new and existing sites
  • Implement 3rd party integrations
  • Collaborate with technical leaders in both India and US
  • Implement best practices as related to SFCC

Qualifications and Skills:

  • Certification in Salesforce Commerce Cloud highly preferred
  • Prior experience with full lifecycle development in ecommerce environment using SFCC
  • Prior experience integrating to ecommerce system components (e.g. CMS, DAM, PIM, OMS, and ERP)
  • Excellent written and verbal communication skills
  • Ability to work effectively with non-technical personnel
  • Years of Related Professional Experience: 3
  • Bachelor's Degree in computer science or similar degrees
  • 3 years’ experience in implementing Salesforce Commerce Cloud B2C (Demandware) solutions
  • 3 years hands-on experience in web technologies including: HTML, CSS, JavaScript, JSON, AJAX, JQuery, Bootstrap, MVC, web analytics, XML, web services (SOAP/REST), and open source packages/libraries 
  • Experience with Salesforce Commerce Cloud B2C Storefront Reference Architecture (SFRA)
  • Experience source control and collaboration tools such as AzureDevOps, Jira, Confluence, and git
  • Experience with web frameworks, interactive web development, responsive web design
  • Experience with site speed optimization
Read more
Fujitsu Consulting India
at Fujitsu Consulting India
2 recruiters
Akanksha Bhadani
Posted by Akanksha Bhadani
Pune
3 - 5 yrs
₹4L - ₹10L / yr
skill iconBootstrap
skill iconHTML/CSS
Material Design
MS SharePoint
skill icon.NET
+1 more
SharePoint Development Candidate must have good knowledge of SharePoint designer 2010/2013, Web services, InfoPath, CSS, HTML5, bootstrap, OOB workflows Should have hands-on experience in developing custom web parts using .NET In-depth understanding of enterprise portals, collaboration tools, enterprise search, document and content management Follow Fujitsu's quality process and adherence to all policies and process. Build proof of concept examples or graphical simulation software and maintain product test and demos for training purposes. Protects operations by keeping information confidential. Actively participate in design reviews by providing creative and practical ideas and solutions in a teamwork environment. Hands on experience in all below points is Mandatory: SharePoint 2013 custom application development using SP Services, CAML query, XSLT, CSOM, Jquery and Javascript , InfoPath Forms and workflow. Knowledge of SharePoint Online custom application development using SharePoint Designer, Power automate & Power Apps, SPFx framework.
Read more
Bullseye knowledge system pvt ltd
Chandigarh
2 - 3 yrs
₹2L - ₹3L / yr
Search Engine Optimization (SEO)
On-page Optimization
Search Engine Marketing (SEM)
Keyword Research

Greetings from Hitbullseye !!!

About Hitbullseye:

Hitbullseye is one of the fastest-growing portals in the test prep education space. It is ranked among the top test prep portals in India by Alexa.com(an Amazon Company). With 1 crore + page views annually portal has traffic from MBA. Law PO & campus placement training domains. Bulls Eye has a classroom presence and has trained close to more than 2 lac students in classrooms since its inception in 1998.

Website: www.hitbullseye.com

Venue: E-305, Industrial Area, Sector 75,

Sahibzada Ajit Singh Nagar,

Punjab 160055

Currently, we are hiring an SEO Executive for our organization.

Work Profile

  • · Develop a web content strategy that encompasses the goals of a company and aligns with the company's image
  • · Keyword search and using target keywords to write search-engine copy that is optimized for search engines (SEO) while remaining entertaining and informative
  • · Editing and proofreading content
  • · Maintain content calendar for timely servicing of articles
  • · Provide editorial, creative and technical support to digital marketing
  • · Track web analytics to ascertain content engagement levels
  • · Stay abreast of current best practices in the industry and review competitor websites to compare their activities with those of your company
  • · Work with SEO team to improve meta descriptions, alt tags, headings, etc to improve rankings
  • · Develop and execute successful SEO strategies
  • · Conduct keyword research to guide content teams
  • · Help with lead magnets – ebooks, marketing page copy, brochures, emails, SMS, Whatsapp, etc.

Required Candidate

  • Excellent Communication Skills ( Written & Verbal)
  • Experience (0-2) Years Only
  • Graduate or Post Graduate Can Apply
  • Work From Office Only
Read more
TIKAJ
at TIKAJ
2 recruiters
Anamika Srivastava
Posted by Anamika Srivastava
Remote, Gurugram
0 - 2 yrs
₹1.4L - ₹2.4L / yr
Security awareness
Cyber Security
Incident management

TIKAJ is seeking a passionate person who is ready to kickstart his/her cybersecurity career. Security Analyst is your first step to a brighter future as a cybersecurity expert.

Responsibilities


  • Respond and take enforcement actions on cyber security incidents
  • Monitor user activity, network events, and signals from security tools to identify events.
  • Categorize alerts and other anomalous activities that represent real threats.
  • Remediate attacks and Triage on general information security tickets.
  • Collect data for more analysis, evaluate the attack, identify the root of the attack, and implement required security actions to counter the attack.
  • Responsible for investigating and generating reports on information security issues.

We are looking for Candidates

  • Who are motivated, self-learning, and team-oriented individuals?
  • Have a degree in computer science or a related field.
  • Who have beginner to intermediate level experience in Python
  • Who has an interest in Cyber security, phishing, cyber laws and enforcement
  • Good is written and verbal communication.
Read more
Our clients are into stock broking company. ( F1)
Our clients are into stock broking company. ( F1)
Agency job
via Multi Recruit by Sukanya J
Bengaluru (Bangalore)
4 - 6 yrs
₹8L - ₹10L / yr
Manual testing
QA
Systems Development Life Cycle (SDLC)
STLC
Software Testing (QA)
  • Exercises judgment in selecting methods and techniques for obtaining solutions.
  • Perform various types of testing like sanity, functional, exploratory, integration, and system testing to ensure that the product delivered is of high quality.
  • Support the Planning of test schedules in accordance with project scope/delivery dates and ensure that the timelines are adhered to without fail.
  • Have very good knowledge of SDLC and STLC life cycles and working knowledge in agile.
  • Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition through to delivery.
  • Contributing toward predictable delivery of quality releases.
  • Be meticulous about documentation and maintaining a robust log of all test cases and test results.
  • Very good at manual testing of web and windows based applications, web services testing, and integration testing of a complex system, iOS and Android applications.
  • Defect Tracking and Reporting of bugs to developers so as to fix it and follow-ups.
  • Lesson Learnt documents (based on testing inputs from the previous project)
  • Suggestion Documents (to improve software quality)
  • Leads test processes and delivers results to necessary stakeholders.
  • Reviews changes or upgrades to existing tests, tools, and testing protocols.
  • Good to have knowledge over Stockbroking applications, financial and capital market domain.

Desired Technical Skills and Experience

  • Experience with Web Applications, iOS, and Android Applications.
  • Passionate about understanding the application end to end.
  • Effective communication skills to interact with internal stakeholders.
  • Experience with Agile/Waterfall methodologies.
  • Adaptable to the current requirement.
  • High-level problem-solving skills, and the ability to project manage Knowledge of defect management process
  • Strong understanding of software concepts and ability to quickly grasp new products and technologies.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos