Amazon Web Services (AWS)Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Shubham Vishwakarma
Full Stack Developer - Averlon
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PythonIf you are good at writing complex queries, very good at python, and good at debugging, very good at understanding complex systems and can swim through logs to find the dropping point, and have been on the firefighting side to address bugs in live production systems, send your resume
JavaAbout Us :
CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.
Our Values :
We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.
Equal Opportunity Statement :
CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.
About the Role
Job Title: Lead Java Developer
Location: Noida(Hybrid)
Experience: 7-12 years
Education: BTech / BE / ME /MTech/ MCA / MSc Computer Science
Primary Skills - Java 8-17+, Core Java, Design patterns (more than Singleton & Factory), Webservices development,REST/SOAP, XML & JSON manipulation, OAuth 2.0, CI/CD, SQL / NoSQL
Secondary Skills -Kafka, Jenkins, Kubernetes, Google Cloud Platform (GCP), SAP JCo library, Terraform
Certifications (Optional): OCPJP (the Oracle Certified Professional Java Programmer) / Google Professional Cloud
Required Experience:
● Must have integration component development experience using Java 8/9 technologies andservice-oriented architecture (SOA)
● Must have in-depth knowledge of design patterns and integration architecture
● Must have experience in system scalability and maintenance for complex enterprise applications and integration solutions
● Experience with developing solutions on Google Cloud Platform will be an added advantage.
● Should have good hands-on experience with Software Engineering tools viz. Eclipse, NetBeans, JIRA,Confluence, BitBucket, SVN etc.
● Should be very well verse with current technology trends in IT Solutions e.g. Cloud Platform Development,DevOps, Low Code solutions, Intelligent Automation
Good to Have:
● Experience of developing 3-4 integration adapters/connectors for enterprise applications (ERP, CRM, HCM,SCM, Billing etc.) using industry standard frameworks and methodologies following Agile/Scrum
Behavioral competencies required:
● Must have worked with US/Europe based clients in onsite/offshore delivery model
● Should have very good verbal and written communication, technical articulation, listening and presentation skills
● Should have proven analytical and problem solving skills
● Should have demonstrated effective task prioritization, time management and internal/external stakeholder management skills
● Should be a quick learner and team player
● Should have experience of working under stringent deadlines in a Matrix organization structure
● Should have demonstrated appreciable Organizational Citizenship Behavior (OCB) in past organizations
Job Responsibilities:
● Writing the design specifications and user stories for the functionalities assigned.
● Develop assigned components / classes and assist QA team in writing the test cases
● Create and maintain coding best practices and do peer code / solution reviews
● Participate in Daily Scrum calls, Scrum Planning, Retro and Demos meetings
● Bring out technical/design/architectural challenges/risks during execution, develop action plan for mitigation and aversion of identified risks
● Comply with development processes, documentation templates and tools prescribed by CloudSufi or and its clients
● Work with other teams and Architects in the organization and assist them on technical Issues/Demos/POCs and proposal writing for prospective clients
● Contribute towards the creation of knowledge repository, reusable assets/solution accelerators and IPs
● Provide feedback to junior developers and be a coach and mentor for them
● Provide training sessions on the latest technologies and topics to others employees in the organization
● Participate in organization development activities time to time - Interviews, CSR/Employee engagement activities, participation in business events/conferences, implementation of new policies, systems and procedures as decided by Management team
PHP
HTML/CSS
jQuery
Angular (2+)Skillset:
Drupal (Mandatory)
PHP (Mandatory)
)JQuery (Good to have)
HTML/CSS (Good to have)
Javascript (Good to have)
Angular (Good to have)
Thanks
Ravindra
React.js
Vue.js💥 What will you do?
As a Lead Frontend Engineer, you will
-
Own our frontend engineering applications for two products each of which run as independent applications which query our backend systems via REST APIs
-
Act as a leader and coach within the front-end engineering team, collaborating with and mentoring senior engineers.
- Collaborate on a daily basis with a small, nimble team of product managers, engineers, and UX designers to understand business requirements and user experience goals and pain points.
- Write and review modular, reusable components and features (React.js / Vue.js) and integrate backend APIs to create a seamless front-end user experience
- Integrate third-party plugins to enhance customer experience. These include 3rd party plugins which provide customer support and analytics plugins that help improve the user experience we provide to customers.
- Actively participate in code reviews
- Work with our quality assurance team to improve coverage on our automated testing suites
🙋 What are we looking for?
While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are
-
Prior experience of a few years (3+ years) with frontend frameworks as React.js or Vue.js would be essential to work on our application stack.
-
You actively promote a culture of engineering excellence some of which could be writing efficient code, use of elegant design patterns, and styling your code through code-linting policies.
-
You enjoy designing software architecture by collaborating with leads to explore existing systems, determining areas of complexity, potential risks to successful implementation.
- You have an eye for pixel-perfect UI and micro-interactions.
- You enjoy coaching folks to achieve outcomes through nudges.
📢 Other information you may want to consider
- We will be flexible for the rest of the pandemic and work remotely; however, we are not a remote-first company, and the work location would be Bangalore when things settle.
- Our frontend tech stack includes React.js, Vue.js, Netlify for CI / CD, TestCafe for UX testing, d3.js, and Regraph for visualizations.
Requirement & Job Description
Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
Desired skills & Experience :
Should be a graduate
Should possess Graduation in German Language (Level C2)
If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage
Should have flair for customer service , Excellent upselling skills
Should be comfortable with Rotational shifts/Offs
Vue.js
JavascriptHTML/CSS
ExpressResponsibilities
- Proficient knowledge of a NodeJS and Express.
- Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing output to match the specific platform
- Good understanding of server-side templating languages (such as Jade, EJS, Jinja, etc. depending on your technology stack)
- Good understanding of server-side CSS preprocessors (such as Stylus, Less, Sass etc. depending on your technology stack)
- Creating database schemas that represent and support business processes
- Data migration, transformation, and scripting
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Management of hosting environment, including database administration and scaling an application to support load changes
- Understanding of fundamental design principles behind a scalable application
- Good understanding of advanced JavaScript libraries and frameworks such as AngularJS.
Technical Skills
- VueJS
- Express
- Socket.IO
- NuxtJS
- MongoDB (3.x)
- Mongoose
PHP
Laravel
CodeIgniter- Create elegant, efficient and maintainable software to support and extend our current products.
- Solve complex architectural challenges when implementing new features.
- Integrate with databases, file systems, cloud services when delivering scalable solutions.
- Troubleshoot and fix reported customer issues, delivering software patches as needed.
- Assisting in making design decisions based on performance, scalability, security, and future expansion.
- Communicating and collaborating with management, product, QA teams.
Job Location : Gurgaon (Sector 15)
What will help you thrive in this role?
- Degree in Computer Science, similar technical field of study or equivalent practical experience.
- Proficiency in web development using any of the languages: PHP, NodeJS or Golang.
- Should possess a solid grasp of object-oriented programming, system architecture & design, databases, development, and testing methodologies.
- Good in Design (HLD and LLD).
- Good in Database schema design.
- Good to have experience with AWS or Google Cloud or Azure and serverless architecture.
- Excellent verbal communication skills.
- Track record of delivering successful products as an engineer.
- Experience with large applications of some scale will be a plus.
- Ability to deep dive, understand & improve the legacy code.
- Domain knowledge of supply chain & retail industry is a plus.
Python
DjangoReact.js- Writing reusable, testable, and efficient code.
- Perform Code reviews of other team members.
- Design and implementation of low-latency, high-availability, and performant applications
- Integration of user-facing elements developed by front-end developers with server-side logic
- Implementation of security and data protection
- Integration of data storage solutions.
- Liaise with the product management team and architect the application / improve the architecture wherever necessary.
Skills And Qualifications
- 7+ years of the overall experience.
- Strong Practical knowledge and understanding of RESTful API
- Excellent Python coding skills and understanding of Python best practices (PEP8)
- Should handle a team of minimum 4 members
- Excellent detail-oriented, problem-solving skills and the ability to quickly learn and apply new concepts, principles, and solutions
- 7+ years of good hands-on experience in Python, with knowledge of Django
- Good hands-on experience in SQL Database (MYSQL / Postgres)
- Familiarity of Front End Development ( ReactJS )
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Able to create database schemas that represent and support business processes.
- Strong unit test and debugging skills
- Proficient understanding of code versioning tools GIT.
- Has experience of working in an Agile Environment.
- Fluent in English (written and oral) Fluency in a second language is preferred.
- Comfortable working remotely with great communication skills for a remote work environment.
Bonus qualifications
- Knowledge of any cloud. ( Especially Azure )
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Full Stack Developer - Averlon