Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

Similar jobs
We are looking to hire Business Development professionals for a successful and rewarding career.
Position: Business Consultant
Location: Hyderabad or flexible in location
Responsibilities:
- Build and maintain strong partnerships with a portfolio of employers, which includes existing clients and local businesses, through regular outreach to understand their short and long-term hiring needs
- Secure job orders from employers when they have job openings and set the strategy for sourcing qualified candidates
- Prepare job seekers for job openings, ensuring they align with business needs
- Collect & analyze data related to openings, referrals, interviews, and placements
- Use data to measure the success of the partnerships and share with employers during regular outreach
- Use data to identify emerging trends across employers, refining training and recruitment strategies based on these trends.
- Develop partnerships with outside workforce and training organizations that prepare individuals for success within targeted industries (Technology, finance, banking, manufacturing, industrial design, etc.)
Required Skills and Abilities
- Demonstrated passion for economic & workforce development
- Excellent written and verbal communication and presentation skills
- Experience building relationships with a diverse set of employers, job seekers, and partners with a successful track record of job placements
- Excellent project management skills & ability to balance multiple stakeholders
- Demonstrated ability to track and analyze data, deriving actionable insights from findings
- Proficiency with Microsoft Office Suite
Qualifications
- 3+ years of relevant work experience of business development in promoting IT services ( Cloud, cybersecurity, managed services) experience
- Bachelor’s degree
- Experience working with small and medium sized businesses to understand their needs and challenges related to hiring
- Ability to work with minimum supervision.
If you are interested in this assignment, following details are requested:
Current Salary:
Expected Salary:
Notice Period:
Designation: Executive Assistant to CEO
About the Role
We are looking for a dynamic and highly organized Executive Assistant to the CEO
who can manage schedules, coordinate communication, and provide seamless
administrative and executive support. This role requires professionalism,
discretion, and the ability to thrive in a fast-paced environment.
Key Responsibilities
• Manage and maintain the CEO’s calendar, including travel schedules
• Coordinate and book flights, hotels, and other travel arrangements
• Schedule meetings with the Business Head and other senior stakeholders
• Arrange meetings with bankers (virtual via Zoom and in-person)
• Provide executive and administrative support to the CEO, including:
o Coordinating cabin readiness
o Managing lunch, tea, and housekeeping arrangements
• Prepare, record, and circulate Minutes of Meetings (MoM)
• Create and deactivate Pan-India email IDs as required
• Act as a key coordination point between internal teams and external
partners
Skills & Qualifications
• Minimum 1 year of experience as an Executive Assistant or in a similar role
• Excellent verbal and written communication skills (English mandatory)
• Strong working knowledge of Outlook, email communication, and
scheduling tools
• Highly organized with strong attention to detail
• Confident, professional, and presentable
• Ability to handle sensitive and confidential information with discretionRole Details
• Salary: ₹25,000 – ₹30,000 per month
• Work Location: Head Office – Andheri
Female candidates onyl
Manage / Customize the Existing Web Application and Products
Knowledge Required about SaaS Concept
Integration with other applications
Experience: 3 to 5 Years
Location: Ahmedabad (WFO)
What We Are Looking For?
- MERN Stack Developer with 3–5 years of experience
- Strong in Node.js and React.js
- Good experience with MongoDB
- Minimum 1 year hands-on experience in Python
- Good understanding of REST APIs
- Able to write clean and reusable code
- Good communication skills
What You Will Do at Digicorp?
- Develop and maintain applications using Node.js, React.js, and MongoDB
- Work on Python-based tasks or modules whenever required
- Collaborate with the team to deliver high-quality features
- Fix bugs and improve overall application performance
- Share ideas, participate in discussions, and follow best coding practices
Interested One apply through Link:- https://tiny.cc/NGtalent
It is Junior role
- Fresher to 1 yr experience
- Experience in Exhibition & Stall design
- Multiple Agency exposure

Company Description
KGiSL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGiSL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.
Role Description
This is a full-time, on-site role located in Coimbatore for a Content Writer / Copywriter. The Content Writer / Copywriter will be responsible for crafting and editing web content, developing content strategies, conducting research, writing and proofreading. The role involves collaboration with various departments to ensure a cohesive and high-quality content output aligned with the institute's objectives.
Job Overview:
The Head of Content Marketing is a strategic leader responsible for driving the content vision across
our group of educational institutions and business entities. This role oversees all aspects of content
planning, creation, distribution, and performance. The focus is on building strong brand narratives
and maintaining a unified voice across websites, social media platforms, and marketing collateral.
The ideal candidate will work with multidisciplinary teams, including a team of content writers, a
media team, and an SEO team, to deliver impactful, high-quality content that resonates with diverse
audiences.
Requirements:
- Bachelor’s degree in Marketing, Communications, Journalism, or a related field; Master’s degree preferred.
- Minimum of 6 to 10+ years of marketing experience.
- Proven expertise in developing and scaling content strategies across digital platforms.
- Strong leadership experience managing multidisciplinary creative teams.
- Exceptional storytelling, editorial, and brand messaging skills.
- A good understanding of SEO, content performance analytics, and marketing principles.
- Familiarity with content management systems, project management tools, and digital publishing workflows.
- Highly organized, creative, and data-driven with strong communication and collaboration skills.
- Experience in the education or related sectors is a plus.
Responsibilities:
- Develop and lead a comprehensive content marketing strategy aligned with organizational goals and audience needs.
- Oversee content production across formats (written, visual, and video) ensuring consistency in tone, branding, and messaging.
- Direct and mentor a team of content writers, graphic designers, video creators, and SEO specialists, fostering collaboration and high performance.
- Own the content lifecycle across all platforms, including websites, social media channels, blogs, newsletters, brochures, and other marketing materials.
- Collaborate with leadership and cross-functional teams to ensure content supports brand equity, business objectives, and engagement goals.
- Establish clear content governance, calendars, and workflows for planning, creation, approval, and publication.
- Lead the optimization of content for SEO, user engagement, and platform-specific formats.
- Oversee the strategic management of all content assets, including regular audits and updates across digital properties.
- Use content analytics and performance data to guide decisions, improve effectiveness, and report outcomes.
- Stay ahead of industry trends, tools, and best practices to continually evolve the content marketing approach.
- Ensure all content initiatives are on-brand, on-budget, and delivered on time.
- Developing and managing annual and multi-year budgets that are adequate for the organization’s needs including preparation of periodic budget forecasts
- Preparing and maintaining cash flow analysis as needed
- Ensuring timely preparation of Standalone & Consolidated Financial Statement
- Taking responsibility for GST, TDS, FEMA and other Statutory & Regulatory Compliances
- Taking responsibility for external Stat Audit and Other regulatory tax filing
- Ensuring operational compliance with policies, procedures and regulations for any necessary entities
- Processing vendor payments
- Handling Employee reimbursements including managing employee credit card charges and reconcile credit card accounts
- Ensuring Timely preparation of MIS reports
- Responding to inquiries from internal stakeholders regarding budgets, deposits, disbursement and granting reporting requests.
- Processing payroll, reporting payroll taxes and ensuring compliances thereof
- Performing basic office management duties as requested
What you need to have:
- Should be MBA Finance / CA with 5 to 8 years work exp
- Excellent in MS Excel & MS Power point
- Knowledge of Tally
- Experience in ecommerce will be an added advantage
- Knowledge on ERP implementation
- Excellent communication & presentation skills -Ability to interface with Management
1) Candiadte must have good exposure in .Net development.
2) Exposure in mvc, asp.net, LINQ, WCF/WPF etc.
3) Must have worked on react js (front end design).
4) Good to have any certification related with .Net/ C#







