Amazon Web Services (AWS)Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Company |
Photon Commerce (http://www.photoncommerce.com">www.photoncommerce.com)
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Title |
Senior software development engineer
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Commitment |
Full-time. Remote (San Francisco, CA). Starting as soon as possible.
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About the company |
Photon empowers financial services and eCommerce businesses with computer vision to automate invoices and receipts. Photon turns paper and pdf invoices, receipts, POs, and packing slips into a modern collaboration platform for commerce, preventing problems before they become costly. Backed by the Nasdaq Entrepreneurial Center and Village Global, its leadership brings experience from eCommerce and SaaS unicorns, Google AI, Y Combinator, Stanford, and 4 exits and an IPO.
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What you will do |
· Build a python/Django/Flask app that processes PDFs, images, invoices, and receipts for Quickbooks and Shopify · Create integrations, APIs for the captured structured data · Build a document and invoice collaboration app with embedded chat, like Slack for documents/invoices · Deploy the app into production
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Experience |
· 6-10 years of experience having launched apps in production with real users in React, Node, Javascript, Python, Django/Flask, SQL, AWS, and full-stack web development · Have repos and/or demos to show your previous work · Knowledge in and/or passion for enterprise SaaS, and AWS devops · Excellent communication, critical thinking, problem-solving, and team skills
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What you’ll receive |
· Join an exciting, high growth startup led by serial entrepreneurs and backed by top tier Silicon Valley investors and billionaire industry leaders in tech · Competitive compensation commensurate with experience and performance
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.NET- 9+ years of experience is required
- Experience in .Net application development & Architecture.
- Experience in .net core and microservices
- Experience in Azure is good to have
- Contributed towards elicitation of requirements, translate the business requirements to solution options including the technical blocks and infrastructure required in at least 2 development projects
- Should have worked and have good hands-on experience in bespoke application development in the following technologies :
- Experience with front end UI technologies like HTML5, CSS3, jQuery, TypeScript and one of Angular or ReactJS framework
- Experience with web service standards (Web API, MVC, SignalR, WCF, REST, XML, JSON and SOAP).
- Good understanding and implemetntation of software design patterns such as MVC, repository, dependency injection, inversion of control, singleton unit of work and others.
- Database Design an implementation knowledge on SQL queries, functions, packages, triggers and replication
- Should have deep understanding and experience in Microsoft technologies. Responsible for detailed technical design at a solution level.
- Automation experience on Code Review, Unit Testing and Integration testing is an added advantage.
- Should assist with technical effort estimating, creation of work breakdown structure, risks and solutions at a solution level.
- Should review design and implementation of junior designers and developers on the quality of technical deliverables and adherence to quality process
- Should have the following technological experience
- Able to build management using any version control tools such as Github, TFS or SVN.
- Experience in both Waterfall and Agile/Scrum Methodology is required.
- Minimum of 10+ years of experience working in the IT industry as a domain consultant and/or product owner and should be part of at least 2 complete IT project life execution cycles.
- Proficiency in the following automotive sales life cycle stages
- Sales Planning
- Sales Invoicing
- Sales Reporting
Pricing and Launch Steering
- We are looking for a success-oriented candidate who has a proven track record of IT consulting in the automotive domain.
- The candidate will have to define business/process models for automotive clients taking into account Industry best practices
- Work closely with global teams and business stakeholders in the automotive industry to drive business workshops to define requirements, develop product backlog, and elaborate functional specifications for an IT solution. The candidate should also be able to analyze requirements, model as-is and to be process and support business during testing.
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- Lead the consulting team for client engagements and actively support /lead sales opportunities.
Preferred
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- Have led teams for client engagements and actively supported /led sales opportunities & RFPs working closely with senior managers, client engagement managers, and sales teams.
- Should be ready for extensive travels within and outside the county. Should have experience in working in a multi-cultural team spread in multiple time zones.
- Should have proven academic records and display thought leadership with a deep understanding of the latest technology trends in the automotive industry
- Conversant with spoken and written English.
Personal
- Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High-quality awareness
- Excellent verbal and written communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon