Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

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Job Description
CANDIDATES WITH MINIMUM 7 YEARS OF EXPERIENCE IN QC Automation NEED APPLY.
We are looking for immediate joiners
No work from home option.
Position Title: QC Automation Lead/Manager
Position Type: Full Time, Permanent
Department: Research and Development
Reports to: Manager, Indian Development Centre.
Company Background:
-CGLIA is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.
- At CGLIA, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.
- CGLIA, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer. .
Job Summary:
The QC Manager is a seasoned technologically savvy leader with passion for quality delivery of new products and help us grow. Managing multiple product testing teams and works closely with the Product Management teams, US team, Sales and Marketing and customer support teams in understanding the quality delivery needs.
In this role, you will be hiring the new development staff, mentoring, coaching and building development plans, oversee each aspect of the quality assurance process, and act as a liaison between development team and upper management.
In this role, You will lead and coordinate Test Automation team in all aspects of automation and take ownership of the current automation, recommends new technology, policies or processes to benefit the organization and improve deficiencies.
A demanding job that challenges your intellectual abilities in recommending, defining and implementing the best practices on TDD and BDD in automation testing.
Responsibilities:
· Develop Automation Process, Procedures, Metrics and Analysis.
· Design and maintain Automation frameworks.
· Make sure the rest of the teams have the tools to create automated tests in a structured way.
· Explain and teach basic coding standards for more junior members of the team.
· Perform manual testing to understand features and architecture of our products.
· Review and regulate progress (schedule, cost, quality etc.) and meet performance objectives as per the
project plans.
· Prepare and circulate important test metrics to stakeholders.
· You will also be required to carry out any other duties which may reasonably be required of you.
Qualifications & Skills required:
· Experience of 7-10 years and should be able to define test goals & objectives (Test Strategy & Test Planning)
· Should have good programming skills in Java
· Should have very good knowledge in both Selenium and Java
· Good knowledge in Maven & TestNG
· Good knowledge in TDD, BDD
· Expert in automating tests and building frameworks from the scratch
· Experienced in Manual Testing (Performance, regression, API, database, security and sanity testing.)
· Good OS knowledge (Windows, Linux, OSX)

Role Proficiency:
Performs tests in strict compliance independently guides other testers and assists test leads
Additional Comments:
Position Title: - Automation + Manual Tester Primary
Skills: Playwright, xUnit, Allure Report, Page Object Model, .Net, C#, Database Queries
Secondary Skills: GIT, JIRA, Manual Testing Experience: 4 to 5 years ESSENTIAL FUNCTIONS AND
BASIC DUTIES
1. Leadership in Automation Strategy: o Assess the feasibility and scope of automation efforts to ensure they align with project timelines and requirements. o Identify opportunities for process improvements and automation within the software development life cycle (SDLC).
2. Automation Test Framework Development: o Design, develop, and implement reusable test automation frameworks for various testing phases (unit, integration, functional, performance, etc.). o Ensure the automation frameworks integrate well with CI/CD pipelines and other development tools. o Maintain and optimize test automation scripts and frameworks for continuous improvements.
3. Team Management: o Lead and mentor a team of automation engineers, ensuring they follow best practices, writing efficient test scripts, and developing scalable automation solutions. o Conduct regular performance evaluations and provide constructive feedback. o Facilitate knowledge-sharing sessions within the team.
4. Collaboration with Cross-functional Teams: o Work closely with development, QA, and operations teams to ensure proper implementation of automated testing and automation practices. o Collaborate with business analysts, product owners, and project managers to understand business requirements and translate them into automated test cases.
5. Continuous Integration & Delivery (CI/CD): o Ensure that automated tests are integrated into the CI/CD pipelines to facilitate continuous testing. o Identify and resolve issues related to the automation processes within the CI/CD pipeline.
6. Test Planning and Estimation: o Contribute to the test planning phase by identifying key automation opportunities. o Estimate effort and time required for automating test cases and other automation tasks.
7. Test Reporting and Metrics: o Monitor automation test results and generate detailed reports on test coverage, defects, and progress. o Analyze test results to identify trends, bottlenecks, or issues in the automation process and make necessary improvements.
8. Automation Tools Management: o Evaluate, select, and manage automation tools and technologies that best meet the needs of the project. o Ensure that the automation tools used align with the overall project requirements and help to achieve optimal efficiency.
9. Test Environment and Data Management: o Work on setting up and maintaining the test environments needed for automation. o Ensure automation scripts work across multiple environments, including staging, testing, and production environments.
10. Risk Management & Issue Resolution:
• Proactively identify risks associated with the automation efforts and provide solutions or mitigation strategies.
• Troubleshoot issues in the automation scripts, framework, and infrastructure to ensure minimal downtime and quick issue resolution.
11. Develop and Maintain Automated Tests: Write and maintain automated scripts for different testing levels, including regression, functional, and integration tests.
12. Bug Identification and Tracking: Report, track, and manage defects identified through automation testing to ensure quick resolution.
13. Improve Test Coverage: Identify gaps in test coverage and develop additional test scripts to improve test comprehensiveness. 14. Automation Documentation: Create and maintain detailed documentation for test automation processes, scripts, and frameworks.
15. Quality Assurance: Ensure that all automated testing activities meet the quality standards, contributing to delivering a high-quality software product.
16. Stakeholder Communication: Regularly update project stakeholders about automation progress, risks, and areas for improvement.
REQUIRED KNOWLEDGE
1. Automation Tools Expertise: Proficiency in tools like Playwright, Allure reports and integration with CI/CD pipelines.
2. Programming Languages: Strong knowledge of languages such as .NET and test frameworks like xUnit.
3. Version Control: Experience using Git for script management and collaboration.
4. Test Automation Frameworks: Ability to design scalable, reusable frameworks for different types of tests (functional, integration, etc.).
5. Leadership and Mentoring: Lead and mentor automation teams, ensuring adherence to best practices and continuous improvement.
6. Problem-Solving: Strong troubleshooting and analytical skills to identify and resolve automation issues quickly.
7. Collaboration and Communication: Excellent communication skills for working with cross-functional teams and presenting test results.
8. Time Management: Ability to estimate, prioritize, and manage automation tasks to meet project deadlines.
9. Quality Focus: Strong commitment to improving software quality, test coverage, and automation efficiency.
Skills: xUnit, Allure report, Playwright, C#
We are looking for a Sr Manager- Talent Acquisition for our client which is a Construction Tech start-up backed up by renowned group.
Roles & responsibilities:
- In this role, you will be responsible for achieving the Company's talent acquisition objectives by sourcing, evaluating and hiring candidates.
- You will work to locate and attract the best and brightest talent to the company.
- You will be leveraging on technology and data to make smart business decisions and be the subject of hiring for all levels in the business.
- Stakeholder management
- Plan and implement Talent Acquisition strategy for the company.
- Design, develop and maintains the recruitment process and metrics
- Identify the skills and competencies required to support current and future business activities
- Utilize recruitment media, job fairs, and e-recruiting tools as required to attract qualified candidates
- Source and evaluate resumes and interview candidates to ensure that their skills and abilities meet the requirements for open positions
- Competition mapping: Identify competition companies and gather key insights about their team structures and profiles
- Builds a quality relationship with the internal customers and external recruitment agencies
- Ensure timely delivery of HR processes through the employment lifecycle
- Responsible for smooth pre-boarding & onboarding of all the selected candidates
- Drive assigned HR projects with rigour and accountability
Requirements :
- 16+ years of recruitment experience (Non-IT hiring) from Manufacturing sector.
- Masters Degree in HR from a reputed institute
- Planning & Organizing - prioritizes & plans work activities, well organized & methodical approach
- Familiar with a wide variety of sourcing avenues.
- Excellent oral and written communication skills
- Ability to prioritize, multitask and meet deadlines and targets
A candidate with 2 to 6 years of relevant experience in Snowflakes Data Cloud.
Mandatory Skills:
• Excellent knowledge in Snowflakes Data Cloud.
• Excellent knowledge in SQL
• Good knowledge in ETL
• Must have working knowledge of Azure Data Factory
• Must have general awareness of Azure Cloud
• Must be aware of optimization techniques in Data retrieval and Data loading.
- 3+ Years of experience in developing iOS applications
- Experience in defining system architectures and exploring technical feasibility tradeoffs.
- Should have experience with Swift, Autolayout, MVVM / MVP Design pattern.
- Should have experience with common iOS libraries like RxSwift, Alarmofire etc
- Debugging skills, including identifying memory leaks, performance bottlenecks.
- Good command over Data Structures and Algorithms.
- Understanding of design for scalability, performance and reliability
- Experience working in an Agile environment and project management tool like Jira
- Good to have experience in working with Google Maps and have published one or more app on app store.
- Good to have experience in CI/CD, Core Data, Swift UI, App Clips, Integrating with Payment Gateways
- Outstanding ability to think creatively, and identify and resolve problems
- Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere
- Ability to clearly and effectively articulate thoughts and points
- Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieve company goals
- High levels of integrity, autonomy, and self-motivation
- Excellent analytical, organizational, project management, and time management skills.
Find JD
5+ Years of experience SAP ABAP Consultant
- Experience of supporting medium/large scale Support / implementation / SAP ECC on HANA .
- Worked with SAP MM, SD, FICO and HCM.Having experience in S4 HANA implementation.
- Absolute understanding of mapping technical designs to Functional Documents (FS) & creating/reviewing corresponding Technical Specs (TS).
- Detailed & exhaustive understanding of coding practices & naming conventions in ABAP.
- Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget Data Dictionary Concepts (Mandatory)Report development classical / Interactive / ALV ,SAP Script / Smart forms /Adobe Forms Module Pool ,SAP BAPI/RFC Performance optimizations
- Proficient in finding correct User Exit / SAP Enhancements Points and SAP BADI.IDOC Configuration, extensions, custom IDOC (Mandatory as working knowledge , if not complete hands-on)
- Interface developmentExcellent client facing consulting skills , analytical skills and debugging
- Should be well versed with SAP standards and best practices.Experience with OSS Note application & validation.Strong client facing
- Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSM
- Working knowledge of industry project processes and frameworks, such as CMMI/ITIL.
- Testing mobile devices to ensure their configuration, operation, and capabilities work efficiently.
- Working with device manufacturers, product managers, and development teams to test and optimize mobile products.
- Developing automated test scripts and frameworks for improved mobile app performance.
- Working with a variety of databases and coding programs, such as Objective-C, Java, HTML, as well as XML and JSON feeds.
- Updating operating systems, specifically iOS, Android, Blackberry, and WindowsPhone 7.
- Producing clear and concise test reports and releasing notes to co-workers when needed.
- Providing feedback to development teams on technical, troubleshooting, or operational issues.
- Assisting with the configuration of test environments.
- Suggesting new processes and policies to improve mobile development techniques.
Mobile Test Engineer Requirements:
- Bachelors in engineering, computer science, computer engineering, information technology, or a similar degree.
- At least 3 years experience in mobile application testing and development.
- Working knowledge of mobile operating systems such as iOS and Android.
- Experience in developing automated test scripts.
- Ability to develop software applications using programming or scripting languages such as Java and HTML.
- Experience in using configuration management or version control tools.
- Strong communication and interpersonal skills.
- Ability to meet challenging deadlines and work in a fast-paced environment.
Hands -on experience with the following technologies is needed:
- Good Knowledge of Python & Django Framework.
- Experience in Git or any Version control systems.
- Experience in SQL Databases like MySQL and PostgreSQL.
- Knowledge of NoSQL Databases like Mongodb.
- Worked on Django based live projects.
- To implement microservices using Django rest framework.
- Handling various technical aspects like coding of modules using the given design specifications
- Debugging and fixing the defects as well as analyzing its root cause.
- Deployment(AWS) and monitoring of the live project.
- Mentoring junior developers.
Knowledge/Experience of AWS will be a big plus
Preferred Qualifications:
B-Tech-IT/B-Tech -CSE/BCA or any degree in the relevant field
Required Experience:
3 – 6 Years








