Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

Similar jobs
At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.
As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.
Learn more at www.shipthis.co
What you'll be doing?
- Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.
- Perform regular maintenance and updates to the applications
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Reporting software bugs and supportability concerns along with customer suggestions to the product teams.
- Proven ability to analyze, diagnose, and resolve complex technical issues efficiently.
- Requirement gathering and analysis of customer requirements.
- Development and configuration of client instances during onboarding
- Document technical solutions, known issues, and best practices in a clear and concise manner.
- Follow the SLA for issues with respect to the severity.
Desired qualifications include
- Experience in debugging and interpreting code to identify and address software-related issues
- Ability to multi-task and work with minimal supervision
- Knowledge of JavaScript, HTML, JSON, and Angular
- Basic concepts of Python and REST APIs
- Strong problem-solving skills
- Excellent written and verbal communication skills
We welcome candidates
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply
- Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.
We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.
Job Synopsis
- Location: Bangalore
- Job Type: Full-time
- Shift: Rotational Shift
- Role: Junior Software Engineer
- Industry Type: Software Product
- Employment Type: Full-time, Permanent
Required skills and experience
• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)
• Master’s degree a plus
• 3-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.
• Excellent problem-solving/troubleshooting skills, fast learner
• Strong knowledge of Unix Administration.
• Strong scripting skills in Shell, Python, Batch is must.
• Strong Database experience – Oracle
• Strong knowledge of Software Development Life Cycle
• Power shell is nice to have
• Software development skillsets in Java or Ruby.
• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have
HUMAN HEROES MANAGEMENT SERVICES PVT.LTD.
JOB DESCRIPTION
Job Title: Admission Counsellor
Min Experience: 2-3 years
Gender: Female only
Qualification: Graduation and above
Key Responsibilities:
1. Counsel students and parents on academic programs, career options, and admission processes.
2. Provide guidance on college selection in NEET UG, application procedures, and eligibility criteria.
3. Conduct information sessions, workshops, and one-on-one counselling.
4. Build relationships with schools, colleges, and other stakeholders.
5. Manage leads, follow up with inquiries, and convert them into admissions.
6. Stay updated on admission trends, policies, and procedures.
Required Skills:
1. Excellent communication and interpersonal skills.
2. Strong counselling and advisory skills.
3. Ability to work in a fast-paced environment.
4. Good organizational and time management skills.
5. Ability to build relationships and networks.
Preferred Qualifications:
1. Experience in counselling (NEET UG), education, or sales
2. Knowledge of admission processes and academic programs.
SKILLS: SAP ABAP,ABAP,SAP OO ABAP.
Location: Chennai, Bhubaneswar ,Coimbatore
Experience : 3 - 7 years
Primary Skills /Must Have Skills:
- SAP WRICEF expertise
- SAP OO ABAP expertise
- Good knowledge of integration with at least 2 SAP modules(FI, SD, MM, PP, QM, CS,PS)
- Experience in Debugging, Analyzing and enhancing standard objects.
- Adobe / Smart Forms
- Good knowledge of at least two
- SAP Activate Methodology
2. SAP Release Management
3. ASAP Methodology
4. SAP DevOps
5. ITSM Tool(ServiceNow/Remedy)
Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0jrpd?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0jrpd?source=
LogiNext is looking for a dynamic flexible marketer who will be responsible for the growth of our inbound sales channels. You will be responsible for developing and analysing the performance of offline and online campaigns, ensuring that all marketing material is in line with our brand identity. Ultimately, you will build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.
To be successful in this role, you should have hands-on experience with web analytics tools and be able to turn creative ideas into effective advertising projects. You have exposure to large scale cloud SaaS based software companies or from B2B domain. You have an ability to perform in agile and multi-tasking work environments, which will lead you to remarkable growth and leadership opportunities at LogiNext.
Responsibilities
Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door Strictly follow the content/editorial calendar to stick to industry standard content marketing and amplification process which will gradually increase qualified audience to our owned properties (including blog posts, whitepapers, eBooks, reports, webinars, infographics, etc.). Design, build and maintain our social media presence Identify trends and insights, and optimize spend and performance based on the insights Collaborate with internal teams to create landing pages and optimize user experience Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis Produce valuable and engaging content for our website and blog that attracts and converts our target groups Connect with influential media outlets and journalists to place stories about company news and other initiatives. Assist with event planning, including working with vendors, event coordinators, and design teams for on-site collateral Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements
Bachelor’s degree of higher in Arts/Commerce/Science/Technology 2 to 3 years of experience in B2B Marketing Understanding of marketing methodologies and blogging software (WordPress) in order to generate traffic and understand converting visitors into qualified leads. Fair understanding of marketing automation for B2B segment, conversion analytics funnel and ABM campaigns Demonstrable experience in managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns Demonstrable experience in marketing together with the potential and attitude required to learn Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, Web Trends) A sense of aesthetics and a love for great copy and witty communication Experience in public relations, corporate communications, content marketing, or event management will be an added advantage Able to work and thrive in a fast-paced, rapidly changing work environment
We are looking to hire an experienced AngularJS Developer to join our dynamic team.
To ensure success as an AngularJS Developer, you should have extensive knowledge of theoretical software engineering, be proficient in JavaScript, HTML, and CSS, and have excellent project management skills.
- Proficient understanding of Angular
- Experience of working on DOM based JavaScript frameworks.
- Experience with JavaScript, HTML, CSS and jQuery.
- Familiarity with ticketing tools JIRA & Trello.
Excellent in analytical and multitasking skills. - UX (Front-End) development.
- Ability to work with a team of developers, communicating professionally and effectively.
Organization Name: Agami Realty
Company Website:agamirealty.com
Position Name: Sales Executive
Job Location: Boisar
Nature of Job: Permanent
Monthly Salary: In the range of Rs10,000/- to Rs 20,000/-
Sales Executive job responsibilities include, but are not limited to:
- Conduct market research to identify selling opportunities and evaluate customer needs
- Generate sales through cold calling and explain project amenities and pricing
- Set up meetings with potential clients to ensure maximum site visits
- Participate on behalf of the company in exhibitions or conferences
- Explaining the customer about the EMI and loan eligibility
- Help the customer in getting ready the documentation required for loan processing
Requirements
- Excellent knowledge of MS Office
- Thorough understanding of selling and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
Hi
About the company:
Our Client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, andexperience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers
Job Location: Mumbai
What you’ll be doing?
• Fluent in Backend web application development (Node.JS, PHP with good knowledge of Magento).
• Fluent in Database (MySQL, NoSQL, MongoDB) design and management.
• Substantial experience with high throughput web services.
• Experience in using cloud platforms like Amazon.
• Knowledge of Frameworks like Express, Koa, Zend, etc.
• Basic Understanding of Front End development (JavaScript, CSS, Ajax, React.JS, Boot Strap, HTML 5)
• Fluent in various automation testing, performance testing, and deployment tools.
• Decent Understanding of Working on Agile Software Development Methodology
What you’ll bring?
• We are looking for an experienced Back End developer to be part of a diverse, fast pace and energetic team.
• The candidate will be expected to design a scalable client-server framework, build database-intensive reporting modules, scalability and reliability of existing applications and services, and provide troubleshooting and 2nd-tier support for existing applications.
• The candidate should be a self-starter, who is proactive, positive, flexible, and a good team player.
• Minimum qualifications: B.Tech./B.E. in CS, IT, or ECE from a reputed college. 1-3 years of experience in Backend software development.
Why work with us
• You will be part of our founding team and get your hands dirty in the 0-1 stage of building a D2C brand.
• You will work with a solid set of people from diverse backgrounds.
• You will independently lead projects and have ownership of your deliverables.
• You will be pushed out of your comfort zone and watch your learning curve spike.
Regards
Team Merito
• Proficient with modern web development tools (git, GitHub, VSCode) & web technologies (VueJS, ElectronJS and GraphQL) with solid knowledge of algorithms and data structures to write great business logic (this is super important)
• Use NoSQL Databases (we will soon be transitioning to graph databases) to build flexible native apps
• Use GraphQL to build efficient resolvers for frontend • Use serverless architectures(we are using AWS Amplify and Python for backend) using Lambda functions in AWS
• Use WebRTC/WebAudio APIs to build streaming apps • Comfortable working with different kinds of APIs like Calendar API, Gmail API, Whatsapp Business API












