Amazon Web Services (AWS)Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Identify and bid on relevant projects on platforms like Upwork, Freelancer, Fiverr, Guru, and PeoplePerHour.
Write compelling business proposals, cover letters, and client responses to secure projects.
Engage with potential clients, understand their requirements, and provide tailored solutions.
Negotiate terms, finalize contracts, and ensure smooth project onboarding.
Maintain strong follow-ups with leads and nurture relationships for long-term business growth.
Collaborate with the technical team to ensure the successful execution of projects.
Stay updated with market trends and competitors to strategize effectively.
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✅ 2+ years of experience in bidding and proposal writing.
✅ Proven track record of successfully acquiring projects from Upwork, Freelancer, and similar platforms.
✅ Excellent written and verbal communication skills.
✅ Strong understanding of IT services, web development, and digital solutions.
✅ Ability to negotiate deals and handle client queries professionally.
✅ Strong analytical and problem-solving skills to create effective proposals.
Why Join Us?
🚀 Exciting Growth Opportunities – Work with international clients and high-value projects.
💰 Attractive Incentives – Performance-based bonuses and rewards.
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- Experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments
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Job Specific Criteria
- CV Attachment is mandatory
- What's your current company?
- Which use cases you have hands on experience?
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- Reason for change (if candidate has been in current company for less than 1 year)?
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- Build and ship models to:
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- Power user-to-user discovery and ranking (matchmaking at scale)
- Detect and block fraud/risk in real time
- Score conversion/churn/acceptance propensity for targeted actions
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- Cloud and data: experience with AWS or GCP; familiarity with warehouses/dashboards (Redshift/BigQuery, Looker/Tableau).
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Role Overview:
As an ABBY Support Engineer, you will play a crucial role in designing, implementing, and supporting automation solutions, with a strong focus on ABBYY FlexiCapture and related OCR/Data Capture technologies. You will collaborate with cross-functional teams to drive automation efficiencies and ensure seamless integration with enterprise applications.
________________________________________
Key Responsibilities:
• Provide technical support for ABBYY FlexiCapture, troubleshooting and resolving issues related to OCR, data extraction, and integration.
• Work closely with business analysts and stakeholders to understand requirements and configure ABBYY solutions accordingly.
• Participate in design sessions to determine technical feasibility, scalability, and performance considerations.
• Develop, customize, and optimize ABBYY FlexiCapture templates, scripts, and workflows to enhance automation effectiveness.
• Ensure seamless integration of ABBYY with various enterprise applications through APIs and connectors.
• Collaborate with RPA developers using Blue Prism, UiPath, and Power Automate for end-to-end automation solutions.
• Maintain technical documentation, including solution designs, troubleshooting guides, and best practices.
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Required Skills & Qualifications:
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• 1+ year of hands-on experience with ABBYY FlexiCapture (OCR, Data Capture, Template Creation, and Scripting).
• Strong knowledge of SQL and experience in database query optimization.
• Familiarity with .NET, Java, or Python for scripting and automation.
• Understanding of CRUD operations and relational database management.
• Knowledge of API integration and working with REST/SOAP services.
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• Excellent communication skills and ability to collaborate with cross-functional teams.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
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5. Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3,
JS framework
6. Knowledge of Payment Gateway
7. Familiarity with MySQL/ PgSQL/ Mongo databases
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Hands on experience in Scala, NodeJs or Rust
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Experience in developing, performant & high throughput systems
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Experience in working with the AWS stack
Prior experience with GraphQL
Experience in identifying and optimising hotspots and performance bottlenecks
An understanding of operating systems and networking fundamentals
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon