
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

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Job Summary:
We are seeking a highly skilled and certified Workday Functional Consultant with 5–10 years of hands-on experience in Workday implementation, support, and enhancement projects. The ideal candidate will hold certification in one or more of the following modules:
- Core HCM
- Core & Advanced Compensation
- Payroll & Absence
- Security
- Workday Help
- Recruitment
The role involves working closely with business stakeholders, HRIS teams, and technical consultants to deliver scalable and efficient Workday solutions aligned with business needs.
Key Responsibilities:
- Act as a subject matter expert (SME) in one or more certified Workday modules.
- Lead or support Workday implementations, enhancements, or optimization projects.
- Translate business requirements into functional configurations within Workday.
- Participate in or lead design sessions and provide functional recommendations.
- Configure and test Workday modules based on approved requirements.
- Support Workday system upgrades and new feature rollouts.
- Assist in resolving daily operational and production issues.
- Provide end-user training, documentation, and support.
- Work collaboratively with cross-functional teams including HR, Finance, IT, and external vendors.
- Ensure Workday security configuration and access control are aligned with compliance standards.
- Perform data analysis, validation, and reconciliation related to Workday transactions and integrations.
Required Qualifications:
- 5–10 years of hands-on Workday functional experience.
- Certification in at least one of the following Workday modules (must be current or verifiable):
- Core HCM
- Core & Advanced Compensation
- Payroll & Absence
- Security
- Workday Help
- Recruitment
- Experience in full lifecycle Workday implementation(s) or major enhancement projects.
- Strong knowledge of Workday business processes, security, and reporting.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- Multi-module certification is a strong plus.
- Experience with Workday Studio or Integrations is a plus (even if not core responsibility).
- Familiarity with agile project methodologies.
- Workday reporting (custom reports, dashboards) experience.
· Perl as a Developer.
· Python
· Strong knowledge of MS SQL Server (or any database like Sybase/Oracle/MySQL etc),
· Good understanding of RHEL Linux,
· Good understanding and hands-on with HTML and web technologies.
Secondary Skills (Good to have)
DevOps, Ansible, Git/S
- 5+ Years Java/JEE development experience in an enterprise.
- 3+ Experience in #Grails Web Framework and #Groovy Language.
- Must have experience integrating Grails code with front-end JavaScript frameworks including Jquery.
- Must have experience working with XML and JSON using Grails, JMS and Web, services, XML, Apache Tomcat, SQL and Unix and GIT.
- Experience with RDMS concepts and SQL.
- Experience with RESTful Web Services.
- Understanding of proper application design techniques and methodologies.
- Proficient understanding of SDLC processes desired – Agile
Key Responsibilities
We are looking for a full stack developer who shall be responsible for implementation of software related projects of the firm. This will involve:
– Understanding existing services of the Company, the requirements of the project and be able to build the back-end coding structure along with front end dashboard, UI / UX for the full project. The person should be capable of building flexible coding to incorporate various user requirements, carry out user acceptance testing, fix bugs within agreed timelines.
– Dashboard Development: Swiftly conceptualizing, designing, and developing visually engaging and functional dashboards tailored to meet the firm's specific requirements within stringent timelines.
– Collaborative Approach: Work closely with stakeholders’ other team members, to understand dashboard requirements and ensure alignment with business objectives.
– API Integration: Explore and integrate dashboard APIs where applicable to enhance functionalities or enable custom integrations for a more comprehensive dashboard experience.
Key Skills Required
– Front-end Technologies: Proficiency in HTML, CSS, JavaScript, and expertise in UX/UI principles to enhance dashboard user interfaces and ensure responsiveness.
– Strong Backend Development Skills: Proficient in at least one backend language and understanding of backend frameworks to facilitate data integration and backend functionalities for dashboards.
– Strong SQL Skills: Ability to efficiently extract, manipulate, and analyze data using SQL queries from various databases to integrate into the dashboards.
– Dashboard Development Experience: Prior experience in rapid dashboard development, including designing, developing, and deploying dashboards within accelerated timelines.
– Being able to work independently, understand industry landscape and come up with innovative solutions to tackle various issues.
Job functions/Description:
- Work on building custom web pages and websites for departmental applications.
- Work on improvements to existing web pages and sites, as well as connecting to backend databases to extract and store data.
- Build reports as needed for user requirements.
- Evaluate new technologies around reporting, low-code webpage development and others.
- Assist team lead in testing new enhancements to our websites and reporting solutions.
- Test of the website enhancements that we are doing, especially from a compliance/audit perspective.
- Support and ongoing patching/maintenance of our systems.
Must to have skills :
- .NET – mandatory skill
- C#, ADO.net, MVC
- SQL Server, T-SQL, stored procedure
- Javascript, jQuery
- AWS – important, but can learn on the job.
- Power BI – Very important skill, but can learn on the job
Must to have skills :
- .NET – mandatory skill
- C#, ADO.net, MVC
- SQL server, T-SQL, stored procedure
- Java script, jQuery
- AWS – important, but can learn on the job.
- Power BI – Very important skill, but can learn on the job
1. 3-5 years of experience in UI development on Angular.
2. Hands-on experience of HTML 5, CSS, JavaScript, and Typescript.
3. Hands-on experience in Angular 10 or above version.
4. Strong knowledge of REST API.
5. Solid understanding of Object-Oriented programming and a Java background.
6. Ability to work independently and should have an excellent interpersonal and communication skills.
7. Should have strong Angular JS knowledge.
8. Experience in backend testing framework.
9. Good communication skill & ability to work with multiple stakeholders.
10. Node and MongoDB Experience will be an add on
Soft Skills:
1. Excellent organizational and troubleshooting skills with attention to detail to consistency minimize errors.
2. Professional, reliable, and possessing a strong work ethics.
3. Excellent communication skills.
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Selecting appropriate Cloud services to design and deploy an application based on given requirements
- Migrating complex, multi-tier applications on Cloud Platforms
- Designing and deploying enterprise-wide scalable operations on Cloud Platforms
- Implementing cost-control strategies
- Developing and maintain the CI/ CD pipeline for the assigned projects
- Conducting code reviews, and make technical contributions to product architecture
- Getting involved in solving bugs and delivering small features
- Fostering technical decision making on the team, but taking final decisions when necessary
- Understanding engineering metrics and seeking to improve them
- Understanding the requirements from the Product team, plan and execute.
What you need to have:
- Expert in designing Software and System architecture.
- Must have knowledge of Python (PHP knowledge is a plus) and related tools.
- Must understand MySQL queries and optimization.
- Must be able to build high performance teams.
- Must have worked with similar technologies: redis, docker, AWS, elasticsearch.
- Must know about microservice architectures and CI/ CD pipelines.
- Must be great at planning, researching and communicating.
- Must have a good understanding of application metrics.
They are backed by some of the world’s top marquee funds in our journey to create transparency and standardization to an otherwise opaque industry.
Your responsibilities:
● Understand the business context and build high-quality code using proven design and
architectural patterns
● Develop, test and deploy integrations required to meet business requirements
● Carry out unit tests and other quality control mechanisms to inform and validate the code and design
● Utilizing and monitoring cloud infrastructure resources (such as AWS, Azure) efficiently
● Participate in a highly fluid environment applying agile software development principles
● Ensure the coding standards are on-par with the best in the industry
Educational Qualifications:
● Bachelor's or Master’s degree in a quantitative field (e.g. Mathematics, Engineering, Computer Science)
Must have skills:
● 3+ years of experience with React.js, React Native, and Node.js/Java/Go
● Experience in building and deploying a mobile application using React Native.
● Strong proficiency in JavaScript/TypeScript, including DOM manipulation and the JavaScript object model
● A sound understanding of Redux/Flux, Webpack, ES6, Jest.
● Must have hands-on experience in Restful APIs
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
● Ability to ship features on a weekly basis: should be good at time management and
prioritization
● Hands-on experience in CI/CD principles and TDD
● Strong written and verbal English communication skills
Good to have skills:
● Experience in event-driven & asynchronous I/O frameworks
● Exposure to business process and workflow automation
● Working experience in process-driven and data-intensive business applications

- Prototype, design, implement, unit test, product, and maintain Windows-based software applications
- Participate in cross-functional project teams to develop medical device software
- Work with multi-discipline teams on new product introduction project while adhering to software development and source control processes
- Document software, write technical specifications for interfaces and testing
Qualifications
- Bachelors degree in Software Engineering, Computer Science or related field with no less than 6+ years of experience
- Experience designing and developing C++/C# based solutions and experience with any user interface development (UWP / WPF)
- Expert in Unit Testing, OOA/OOD development methodologies, and design principles
- Experience in Agile development processes and philosophies
- History of timely delivery while ensuring a quality focus
- Ability to work well with people and be both highly motivated and motivating
- Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
- Ability to work independently and proactively with minimal direction
Nice to Have
- Experience in medical device design & development is a plus
- Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems is a plus
- Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
- Experience in software code and build management is a plus







