Amazon Web Services (AWS)Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
NodeJS (Node.js)
PostgreSQLDesignation – Nodejs Developer
Experience – Min 3+ Yrs
Location: Ahmedabad ( WFO)
We are seeking a highly skilled Senior Node.js Developer with expertise in SQL and MongoDB to join our dynamic team.
As a key member of our development team, you will be responsible for managing the interchange of data between the server and users, as well as developing server-side logic. Your primary focus will be on the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. Additionally, your experience with both SQL and NoSQL databases will be crucial in defining and maintaining our data storage solutions.
Responsibilities:
Develop and maintain server-side applications using Node.js.
Design and implement RESTful APIs for seamless integration with front-end applications.
Collaborate with front-end developers to integrate user-facing elements with server-side logic.
Optimize applications for maximum speed and scalability.
Implement security and data protection measures.
Design and maintain database schemas for both SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases.
Manage and mentor junior developers, providing technical guidance and support.
Stay updated with emerging technologies and industry best practices.
Requirements:
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
Minimum 4 years of experience in Node.js development.
Proficiency in JavaScript/TypeScript and frameworks such as Express.js.
Strong understanding of asynchronous programming and event-driven architecture.
Experience with SQL databases (e.g., MySQL, PostgreSQL) and proficiency in writing complex SQL queries.
Experience with NoSQL databases (e.g., MongoDB) and familiarity with their query languages.
Familiarity with ORM libraries (e.g., Sequelize, Mongoose) for database interaction.
Knowledge of version control systems (e.g., Git).
Understanding of CI/CD pipelines and deployment processes.
Excellent communication and teamwork skills.
Ability to lead and mentor a team of developers.
Key Responsibilities
Develop, customize, and maintain technical components in Oracle E-Business Suite
Design and develop:
- Reports
- Interfaces
- Conversions
- Extensions
Develop and maintain:
- PL/SQL packages, procedures, functions, triggers
- Oracle Forms
- Oracle Reports
- XML/BI Publisher Reports
- Build and support integrations between Oracle E-Business Suite and third-party applications/APIs
Work on inbound/outbound interfaces using:
- APIs
- Open Interface Tables
- Web Services
- SQL Loader
- Customize and support Oracle Workflow processes and approval mechanisms
Troubleshoot production issues and resolve technical defects
Perform performance tuning of SQL queries, reports, and database objects
Required Skills
Strong experience in Oracle E-Business Suite
Advanced knowledge of:
- PL/SQL
- Oracle Forms
- Oracle Reports
- XML Publisher / BI Publisher
- Oracle Workflow
- SQL Loader
- Shell Scripting
- REST/SOAP APIs
Strong understanding of Oracle EBS modules such as:
- Oracle Financials
- Oracle Procurement
- Oracle HRMS
- Oracle Inventory Management
Experience working with US clients/offshore teams
Ability to work independently in overlapping US shift hours (3 PM - 11 PM IST)
Power BI Developer-𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗠𝗶𝗻𝗶𝗻𝗴
Work Location: Noida (Hybrid).
What you’ll do:
- 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗺𝗶𝗻𝗶𝗻𝗴 𝘂𝘀𝗶𝗻𝗴 𝗣𝗼𝘄𝗲𝗿 𝗕𝗜 & 𝗣𝗼𝘄𝗲𝗿 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲
- 𝗕𝘂𝗶𝗹𝗱 𝘀𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗱𝗮𝘁𝗮 𝗺𝗼𝗱𝗲𝗹𝘀 & 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀
- 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲 𝘄𝗶𝘁𝗵 𝘀𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀 𝘁𝗼 𝗱𝗲𝗳𝗶𝗻𝗲 𝗞𝗣𝗜𝘀 & 𝘂𝗻𝗰𝗼𝘃𝗲𝗿 𝗯𝗼𝘁𝘁𝗹𝗲𝗻𝗲𝗰𝗸𝘀
What we’re looking for:
- 𝟱+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗣𝗼𝘄𝗲𝗿 𝗕𝗜 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
- 𝗦𝘁𝗿𝗼𝗻𝗴 𝗗𝗔𝗫, 𝗣𝗼𝘄𝗲𝗿 𝗤𝘂𝗲𝗿𝘆 & 𝗦𝗤𝗟 𝘀𝗸𝗶𝗹𝗹𝘀
- 𝗣𝗿𝗼𝘃𝗲𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗺𝗶𝗻𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲
- 𝗣𝗼𝘄𝗲𝗿 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗶𝘀 𝗮 𝗽𝗹𝘂𝘀
Amazon Web Services (AWS)As an APM at Squareboat, you'll have endless opportunities to execute on roadmaps spanning
multiple web and mobile products with a young, smart, and passionate team of developers and designers.
Responsibilities:
● Act as the day-to-day APM for 8-10 active client projects, exhibiting ownership over all
client meetings, written status updates, demos, and iterative scope / expectation
management.
● Coordinate internal resources and third parties for the flawless execution of projects
working with customers on a daily basis
● Ensure that all projects are delivered on-time, within scope and within budget.
● Assist in the definition of project scope and objectives, involving all relevant
stakeholders and ensuring technical feasibility
● Ensure resource availability and allocation
● Develop a detailed project plan to monitor and track progress
● Manage changes to the project scope, project schedule and project costs using
appropriate verification techniques
● Measure project performance using appropriate tools and techniques
● Report and escalate to management as needed
● Manage the relationship with the client and all stakeholders
● Create and maintain comprehensive project documentation
● Meet with customers to take detailed ordering briefs and clarify specific requirements of
each project
● Delegate project tasks based on team members’ individual strengths, skill sets and
experience levels
● Track project performance, specifically to analyze the successful completion of projects
● Develop comprehensive project plans to be shared with customers as well as other
members in the team
● Develop spreadsheets, diagrams and process maps to document needs
What we are looking for:
● Well versed with SDLC, Agile methodologies and modern day technologies such as PHP,
React, Flutter, Node, AWS, Cloud architectures etc.
● Good overall understanding of design, software development, testing, deployments etc.
● Excellent written and verbal client-facing and internal communication skills
● Bachelor’s Degree in appropriate field of study or equivalent work experience
● 1+ Years of Experience required.
C++Software Engineer - C++ Developer.
Experience: 1-3 years
Requirements:-
|
- A minimum of 2 years' experience as a C++ software developer. • Linux Operating Systems(Basic idea about structure, file types and memory) • Socket Programming • Version control tools like GIT, SVN(basic operations) • Current knowledge of C++ standards and specifications. • Proficiency in C++ compliant languages such as C, Java, and Python. • Good Understanding for backend concepts like OOPS, Algorithm, Data structure, Design patterns |
React Native
Javascript
Redux/FluxResponsibilities:
• Develop and maintain mobile applications using React Native.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automation.
• Write clean, maintainable, and scalable code.
• Participate in code reviews to ensure code quality and share knowledge with the team.
• Stay updated with the latest industry trends and technologies.
Requirements:
• Strong proficiency in JavaScript and familiarity with ES6+ syntax.
• Experience with Redux or other state management libraries.
• Familiarity with RESTful APIs to connect mobile applications to back-end services.
• Knowledge of mobile app architecture and design patterns.
• Experience with third-party libraries and APIs.
• Understanding of mobile development best practices.
• Ability to write well-documented, clean code.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
JavaJavascript
React.js
Angular (2+)
AngularJS (1.x)| • Prior working experience as Java Technical Lead • Hands on in Java Programming Language, version 8 and above • Experience designing, building and unit testing Java applications • In-depth knowledge of popular Java frameworks like Spring Framework • Experience with Object-Oriented Design (OOD) • Problem-solving abilities • Hands on in jUnit framework •Spring MVC • Must have hands on experience in Kafka • Knowledge of ELK (Elastic Search and Kibana) stack is required • JPA •Multi-Threading and concurrency • RDBMS (Any) • Understanding of build tools like Gradle or Maven • Working knowledge of Linux • Should be using GIT as versioning control |
Google AnalyticsJob Description for Marketing Manager:
Must have experience with an IT Service Based Company
Mandatory Skills: PPC, Google paid campaign
Exp -4-6
Budget- 6-7lpa
- Managing all marketing for the company and activities within the marketing department.
- Developing the marketing strategy for the company in line with company objectives.
- Coordinating marketing campaigns with sales activities.
- Experienced in handling multiple ad campaigns over google, Linkedin, and social accounts
- Overseeing the company’s marketing budget.
- Creation and publication of all marketing material in line with marketing plans.
- Planning and implementing promotional campaigns.
- Manage and improve lead generation campaigns, measuring results.
- Overall responsibility for brand management and corporate identity Preparing online and print marketing campaigns.
- Monitor and report on the effectiveness of marketing communications.
- Creating a wide range of different marketing materials.
- Working closely with design agencies and assisting with new product launches.
- Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
- Analyzing potential strategic partner relationships for company marketing.
Minimum qualifications:
- Bachelor’s degree
Responsibilities:
- Assess go-to-market readiness, identify gaps in preparedness, and build plans to perform annual goals successfully.
- Work with teams to identify, qualify, and prioritize coverage for business opportunities. Participate in opportunity review meetings to provide insight into how to secure the technical win best.
- Maintain customer satisfaction.
- Resolve product problems affecting customer satisfaction.
- Build trust with customers and influential relationships.
Location: Pune
JavaJavascriptReact.jsWe have a great work culture and offer amazing technical and architectural challenges.
The ideal candidate will be an enthusiastic developer eager to work on the innovative Product.
Qualification : 4 to 8 years of relevant experience in Core Java. Excellent coding skill in Java, Spring / Springboot, React, Javascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon