Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

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Key Responsibilities*
* Drive outbound and inbound sales efforts to convert qualified leads into successful customers
* Plan and execute targeted calling strategies to achieve monthly and quarterly revenue goals
* Identify opportunities for upselling and cross-selling across the company’s service portfolio
* Maintain accurate customer interaction records and sales pipeline updates through CRM systems
* Work closely with marketing and product teams to optimize sales pitches and improve conversion rates
* Handle customer queries, objections, and concerns effectively to build trust and close deals
* Monitor sales performance metrics and recommend strategies for continuous improvement
* Support, guide, and mentor junior sales team members to enhance overall team productivity
Required Skills & Qualifications*
* 3–5 years of proven experience in tele sales, preferably in the digital, tech, or online services sector
* Strong communication, persuasion, and negotiation abilities
* Excellent relationship-building and customer handling skills
* Proficiency in CRM tools and sales performance tracking
* Self-motivated with the ability to thrive in a target-driven environment
* Analytical mindset with a focus on achieving and exceeding business goals
* Strong team collaboration and leadership capabilities
· Knowledge of Appian architecture and its objects best practices
· Participate in analysis, design, and new development of Appian based applications
· Team leadership and provide technical leadership to Scrum teams
· Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced
by team
· Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.
· Proficient with SQL queries and with accessing data present in DB tables and views
· Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart
services, integration services and web services
· Experience working with different Appian Object types, query rules, constant rules and expression
rules
Qualifications
· At least 3 years of experience in Implementing BPM solutions using Appian 19.x or higher
· Over 8 years in Implementing IT solutions using BPM or integration technologies
· Certification Mandatory- L1 and L2 a
· Experience in Scrum/Agile methodologies with Enterprise level application development projects
· Good understanding of database concepts and strong working knowledge any one of the major
databases e g Oracle SQL Server MySQL
Additional information
Skills Required
· Appian BPM application development on version 19.x or higher
· Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
· Good leadership skills and the ability to lead a team of software engineers technically
· Experience working in Agile Scrum teams
· Good Communication skills
Job Title: HR Recruiter
Location: Chinarpark, Kolkata
Salary: Up to ₹15,000 per month
Job Type: Full-time
Gender Preference: Male Candidate
Our key business verticals include:
- Sportiqo Fitness – A modern fitness and wellness brand.
- Anytime Fitness – A global fitness franchise promoting a healthy lifestyle.
- LawCatalyst – A legal consulting and corporate compliance firm.
- Eventigo – A creative event management and corporate branding division.
- Being Iban Media & Entertainment – Specializing in media production, promotions, and digital content.
- Being Iban Academy – Focused on professional training and skill development.
Being Iban Pvt. Ltd. offers a dynamic work culture with opportunities to grow and collaborate across diverse industries.
About the Role
We are looking for a dynamic and result-oriented HR Recruiter to manage the end-to-end hiring process across our various business units. The ideal candidate should have strong communication skills, a confident personality, and hands-on experience in recruitment. Immediate joiners preferred.
Key Responsibilities
- Handle the entire recruitment cycle — sourcing, screening, interviewing, and onboarding.
- Onboard Candidates on their Day 1.
- Source candidates via job portals, social media, referrals, and professional networks.
- Coordinate and schedule interviews with concerned department heads.
- Ensure timely closure of open positions and maintain recruitment trackers.
- Maintain candidate databases and generate hiring reports.
- Assist in onboarding documentation and HR coordination activities.
- Provide an excellent candidate experience throughout the process.
- Meet the Targeted Deadlines to fill the position.
Requirements
- Bachelor’s degree in Human Resources or a related field.
- 2–4 years of experience in recruitment (preferably in multi-sector hiring).
- Excellent communication and interpersonal skills.
- Presentable personality with a professional attitude.
- Ability to multitask and meet deadlines.
- Immediate joiners preferred.
- Male candidate only.
- Candidate should complete their PG in relevant discipline
- candidate should have good communication skills
- commitment towards work
We are seeking for an accomplished professional with minimum 2 years of experience. The ideal candidate needs to be a self-motivator who is willing to work in a bright, busy, deadline-driven environment. The candidate will be a part of a technical team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Required skills: Excellent knowledge of working with Core PHP & MySql. Expertise in any of the PHP based framework like: CodeIgniter, Lumen, laravel, cakephp, Zend Framework. Good Knowledge and relevant work experience in CSS, HTML5, PHP, MySQL, HTML/XHTML, XML, JavaScript, JQuery and AJAX. Should have Knowledge in developing Rest APIs. Additional knowledge in web technologies like AngularJS, Node.JS and React.JS is a plus.
Required Candidate profile: Excellent verbal and written communication skills. Minimum of 2 years experience in PHP application development. Experience of hospitality/travel Domain would be an advantage.
Function: → Project Management
- Project Management
Responsibilities:
- Would be responsible for Program Management - Manage multiple challenging projects concurrently from initiation through execution and closure.
- Monitor project progress throughout the project life cycle, and communicate project status effectively to senior management through reports, presentations, and individual meetings.
- Build and provide direction to project teams, create and foster communication among team members
- Manage Kick- Meetings (geographical multi-vertical Fortune 1000 Global customers)
- Customer Engagement - coordinating with Internal and external stakeholders.
- Would enable Presales & Pilots for Tech Wins.
- Would support contract & SOW reviews & address prospect concerns during the sales process.
- Identify resource needs, constraints, and interdependencies.
- Capture and manage project risks and issues and associated mitigation strategies.
- Proactively engage other members and collaborate with the organization with specific subject knowledge to resolve issues or provide assistance.
- Monitor and control project budgets.
- Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.
- Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.
- Resource Planning & mentoring the internal team.
- Lead New Initiatives - Enable brainstorming sessions with the team to gather innovative approaches.
Requirements:
- Hands-on experience in project management roles and delivering multiple and complex projects.
- (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P and S2C).
- Candidates having enterprise software background in the initial career phase and gradually moving to Project Management role.
- Experience in handling complex large projects and risk management.
- Excellent stakeholder management skills.
- Project artifacts Documentation and sign-off.
- Good at Team Management
- Excellent oral & written communication skills
- Should be proficient in client interactions.
We are looking for a Mobile App Developer for one of the leading TMT bar manufacturers and exporters in India.
Please find below details for your reference :-
Role - Mobile App Developer
Exp - 3 to 8 years
Job Location - Kolkata
About the Company :-
Our Client is one of the leading TMT bar manufacturer and exporter in India. It is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform.
Roles & Responsibilities:
- 3-7 yrs of experience in developing new features and user interfaces from wireframe models.
- Ensuring the best performance and user experience of the application
- Fixing bugs and performance problems
- Writing clean, readable, and testable code
- Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions
- Complete knowledge of the Uploading app on google play store and Apple app store
- Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
Requirements :-
- Extensive knowledge about mobile app development. This includes the whole process, from the first line of code to publishing in the store(s)
- Deep knowledge of Kotlin, Flutter,Android, iOS, etc.
- Proficiency with writing automated tests. depending on the libraries you use to test
- Familiarity with RESTful APIs and mobile libraries for networking
- Experience with profiling and debugging mobile applications
- Strong knowledge of architectural patterns - MVP, MVC, MVVM, and Clean Architecture and the ability to choose the best solution for the app
- Familiarity with Git
- Familiarity with push notifications
- Understanding mobile app design guidelines on each platform and being aware of their differences
- Proficiency in Kotlin/Java/Swift/Flutter/Dart
• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge of software configuration management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem-solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management
Technical and Professional Requirements:
•Hands on development experience in SAP Hybris e-commerce platform (B2C and B2B platforms)
•Strong hands-on experience in customizing Hybris based e-Commerce Applications, Hybris CMS, and e-commerce suite (WCMS, Solr, HMC, CMS & Product Cockpit, Admin Console, CronJobs, ImpEx, Catalogs, Categories, Products)
•Experience in Product Data modeling, catalog structure, and workflow
•Hybris implementation experience with SAP integration with backend
•Hands on experience in developing highly scalable REST/SOAP web services based systems, publishing and consuming web services
•Leading software development teams, working in agile methodology
•Solid knowledge of web technologies such as Java, J2EE Application Servers, Portal Applications and Standards, Content Management Systems, AJAX, JavaScript, and XML technologies.
•Hybris implementation experience with Data hub and CPQ is an advantage
Preferred Skills:
Digital Commerce->SAP Hybris (Hybris)
Educational Requirements: Bachelor of Engineering
- 3-6 years of experience as a full-stack developer, with solid understanding of JavaScript, HTML, CSS, NodeJS.
- Ability to write pure JavaScript code without relying on third-party libraries.
- Proficiency in browser rendering behavior, memory management, and performance.
- Exposure to build & process tools like Grunt, Gulp, WebPack, Node, NPM.
- Familiarity with push notifications, REST APIs and cloud messaging.
- Experience with Bootstrap, Electron, React, Angular is a plus.
- Knowledge of VoIP(Voice Over IP), WebRTC is a plus.
- Preferred to have experience working with AWS components (EC2, S3, SNS, CDN, Lambda).
- Working knowledge of Git and proficiency with at least one build server(Jenkins/Travis/CircleCI).










