Cutshort logo
apoyar logo
IT Support manager
apoyar
apoyar's logo

IT Support manager

at apoyar

5 - 10 yrs
₹1L - ₹12L / yr
Hyderabad
Skills
Windows Azure
skill iconAmazon Web Services (AWS)
Technical support
Team Management
IT support manager
POSITION PURPOSE:
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY:  Manage delivery of support services team according to service management plans, methodology, processes and client engagement models.  Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management.  Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected.  Organise support staff resourcing and rostering according to plans and necessary to meet
demand.  Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date.  Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved.  Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.

 Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t.  Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained.  Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited.  Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.

EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

LOOK BOOK FLY PRIVATE LIMITED
Okhla Phase 1, New Delhi 110020
0 - 3 yrs
₹2L - ₹3L / yr
Travel management
Sales
travel sales
Holiday packages
travel agency
+1 more

Job description

·       English is Must – Written and Verbal

·       Fresher’s can also apply

·       Excellent Geographical knowledge is must

·       English written and verbal is Must (Regional Language will be Plus Point)

·       Package calculations and itinerary preparation.

·       Pitching the packages to customer and ability to sell packages over phone and internet.

·       Should have good knowledge of Domestic or international destinations.

·       Hotel bookings, flight bookings, making land operator arrangements and negotiating deals with hotels.

·       Converting Leads in to business.

·       Preparing Tour costing

·       Communication to the clients

·       Handing Entire Tour Sales and Operations

·       Designing Attractive Package Itineraries

·       Understanding Client's Package Requirements

·       Presenting, Convincing & Selling Tour Package to Clients

·       Sales Follow up

 

 

Working Hours: 10 AM – 07 PM

Working Days: Monday to Saturday

Location: B-117 DDA SHEDS OKHALA PHASE 1

Read more
Leading Bank
Leading Bank
Agency job
via Qrata by Prajakta Kulkarni
Mumbai, Navi Mumbai
9 - 13 yrs
₹20L - ₹40L / yr
Product Management
Product development
Product Strategy
Product Lifecycle Management (PLM)

Profile:

·      Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.

·      Lead a team of 7-10 Product Managers

·      Responsible for revenue, market share, vol. of these products from 3 channels – online platforms, digital marketing, offline channels

·      Own process and product development for these products

·      Continuous competition tracking

·      Training the various channels on products

·      Coordinating with various teams to ensure timely completion of dependent activities

·      Responsible for timely responding and resolving client queries / complaints

·      Preparing volume/revenue/usage data reports

·      Work closely with; & manage expectations of; multiple stakeholders like Business, Marketing, Compliance, Risk, Design, Technology, Program, and External vendors

·      Single handedly take couple of product features from vision to launch stage

·      Preparing short-term and long-term roadmaps of the products/features

·      Define KPIs and set up benchmarks, to measure the performance of the product

·      The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior

·      We are looking for someone who has deep empathy for the end customer

·      Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for

·      The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage

·      Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory

 

Qualification:

·      Min. 3 years of product management experience in owning/growing 3rd party products

·      Awesome communication and relationship building skill

·      Able to solve complex problems in an structured manner

 

Reporting to: Product Head                                                                           Location: Mumbai

Read more
Remote only
0 - 1 yrs
₹2.5L - ₹4.8L / yr
Communication Skills
Negotiation

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Read more
Fintech client
Fintech client
Agency job
via zyoin by Tapish Bhattkoti
Bengaluru (Bangalore)
5 - 9 yrs
₹25L - ₹45L / yr
skill iconPython
skill iconDjango
Data Structures
Algorithms
  • Lead the development of the backend systems for our first product
  • Build reliable, secure and performant backend systems
  • Drive test coverage and continuous delivery automation within the team
  • Mentor and provide feedback to teammates

Requirements

  • 5+ years of software development experience
  • Strong computer science fundamentals
  • Deep and wide knowledge of Python ecosystem
  • Can write code that is readable, maintainable, secure and performant
  • Know the importance of tests and how to approach writing different types of tests
  • Good intuition for REST API design
  • Deep understanding of relational databases, transactions, entity-relationship modeling
  • Comfortable writing highly concurrent systems
  • Experienced in using profilers, tuning garbage collection, optimizing SQL queries
Read more
Leading Payment Solution Company
Leading Payment Solution Company
Agency job
Chennai
3 - 8 yrs
₹4L - ₹14L / yr
J2EE
skill iconSpring Boot
Hibernate (Java)
Skills: Java(7/8/11), Angular(8+), Core Java, IDE(Eclipse/Intellij), Any SQL/Nosql databases, GIT, Maven, Jenkins(CI-CD), Cloud(AWS/Azure/GCP)

Experience: 3-8 years
Location: Chennai

About Company:

The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.

Requirements:

  • Strong experience with JEE 7 and Java 11, or at least Java 8 with some understanding of Java 11
  • Very good with Eclipse / IntelliJ
  • Good experience into Angular 8+
  • Very strong with Oracle / mySQL specifically SQL queries, stored procedures, functions, triggers
  • Having good experience with Maven, Git, Jenkins
  • Good hands-on with Spring, Spring Boot
  • Very strong with Agile methodologies and strong understanding about DevOps (at least CI / CD concepts and hands-on experience with developing and managing pipelines)
  • Clean Code Principles

 

Read more
Eitacies Inc
at Eitacies Inc
2 candid answers
Deepu Reddy
Posted by Deepu Reddy
Hyderabad
4 - 10 yrs
Best in industry
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconExpress
skill iconAmazon Web Services (AWS)
Agile/Scrum
  • Design, implement, and maintain API-based applications and REST services.
  • Proficiency with Node JS.
  • Must have experience in cloud services Azure Cloud/AWS.
  • Familiarity with database technology such as MySQL, PostgreSQL, and MongoDB.
  • Develop high-quality, efficient, and scalable code.
  • Understanding of Agile methodologies and SCRUM framework Strong debugging, analytical and problem-solving skills.
  • Provide technical support during implementation efforts, working with technical team members and with business users as required to provide troubleshooting and solutions to technical issues.
Read more
Moody's
Moody's
Agency job
via Randstad India by Shreya Chaudhary
Gurugram, Bengaluru (Bangalore), any
5 - 10 yrs
₹5L - ₹9L / yr
Recruitment
Recruitment/Talent Acquisition
Human Resources (HR)
HR analytics

About Company

Moody’s Global Talent Acquisition department supports over 10,000 colleagues globally. The team is aligned into 3 regions (US/Americas, EMEA, APAC) and focused on attracting, engaging, and acquiring diverse high-quality talent for Moody’s three business entities.

URL -   https://www.moodys.com/Pages/contactus.aspx">https://www.moodys.com 


Skills: IT/Technical hiring, end to end recruitment, good stakeholder management, candidates from Corporate background with IT/Technical hiring experience.


Key Responsibilities 

The Recruiter is responsible for executing recruiting regional strategies that strengthen organizational capabilities to ensure business leaders have the talent to successfully achieve business objectives.

The Recruiter will work with business leaders and hiring managers in their client group and with other recruiting team members to provide full lifecycle best practice recruitment service. They will execute talent acquisition strategies to identify, attract and hire high-quality talent for the business/region, utilizing active and passive sourcing techniques to fill existing and future job openings. The Recruiter will use the information provided that interprets internal employment demands to translate them into timely, results-driven action items

Recruiting Delivery
• Execute full life-cycle regional recruiting processes, including the HR-related onboarding of new employees
• Support the client group’s current and future staffing needs within the HR service delivery framework.
• Take part in the execution of outsourcing strategy (if any) appropriate to the regions workforce planning and business needs to source, attract, and hire best talent.
• Utilize various tools and resources to effectively evaluate talent in a variety of methods in order to ensure that the company is selecting highly qualified and engaged professionals to join the organization
• Provide value-add recruiting advice to hiring managers to influence and persuade talent decisions
• Demonstrate understanding of talent needs of hiring managers and job requirements to assess candidate quality, skills and fit to identify the best candidate for a position
• Attract and recruit the highest calibre candidates in a cost effective and time efficient manner
• Manage the presentation, selection, offer, negotiation, closing and administrative components involved in fulllifecycle recruiting
• Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements
• Interview all candidates presented for detailed interviewing by hiring managers and include the use of face-to-face behavioural-based interviewing methodologies
• Advise management on appropriate recruitment methods and salary ranges
• Advise on relevant changes to employment laws that impact recruitment and be aware of confidentiality issues as they arise
• Be knowledgeable about and able to appropriately explain Moody’s benefits and recruitment related policies and programs
• Implement external candidate recruiting programs that attract, select and retain a qualified, diverse workforce and support Moody’s workplace diversity goals.


Sourcing:
• Demonstrate labor market expertise for the markets in which you recruit
• Administer sourcing strategies to identify and recruit potential new hires
• Source active candidates from online databases, internal databases, contact lists and employee referrals
• Source passive candidate leads through internet research, networking, cold calling and market presence
• Design, plan and coordinate large scale recruitment events like career days and job fairs, Super Days and Campus hiring

Recruiting Strategy & Marketing
• Communicate recruiting strategies, including sourcing and acquisition strategies; recruiting tools and processes; talent mapping and systems.
• Implement external candidate marketing and proactive recruiting programs and processes that attract, select and retain a qualified, diverse workforce.
• Partner with Diversity and Inclusion to achieve Moody’s aspirational diversity goals including support of campus recruiting and summer internship programs.
• Attend business and / or networking functions to build and maintain a vast network of professional relationships over a long period of time with the goal to ultimately attract them to Moody’s
• Strategically develop and implement localized advertising campaigns (Internet, Intranet, newspapers, etc.). Evaluate campaign’s value based on cost effectiveness and ability to attract top-level candidates
• Establish and maintain contacts with employment sources, such as colleges/universities, employment agencies, search firms, trade associations, etc.
• Create and foster relationships with colleges and diverse professional organizations to attract and recruit alumni and diversity candidates (US only

Workforce Analytics
• Implement operational efficiencies and practices that drive strong performance across all recruitment-related metrics including Time to Fill, Quality of Hire, Cost Per Hire and Source effectiveness.
• Maintain accurate and up to date recruiting data. Create and distribute recruiting activity reports and budgets as required. Conduct management presentations regarding recruiting activity as needed.

Contract: 9 Months

No. of experience: 5+ years

Location: Gurgaon/Bangalore


 

 

Read more
Established in 2014, my client is a online gaming co.
Established in 2014, my client is a online gaming co.
Agency job
via WEN Women Entrepreneur Network by Kanika Vaswani
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹15L - ₹22L / yr
skill iconReact Native

Job Description :

1. 3+ years of professional experience working with React Native

2. Familiarity with TypeScript and JavaScript Ecosystems and tooling.

3. Experience working on large, complex systems.

4. Understanding of React Native best practices

5. Ability to create and maintain continuous integration and delivery of React Native applications

6. Knowledge of Integrating with third-party API's

7. Write unit and integration tests

8. Release applications to the Apple and Google Play stores

9. Work with native modules when required & follow the process using Source control.

10. Implement pixel perfect UI's that match the provided designs

11. Architect, build and maintain excellent React Native applications with clean code and best practices

Openings: 2

Experience :

- 3 to 4 years

- 4 to 5 years

Read more
Nighbro
at Nighbro
1 recruiter
Arun Kumar
Posted by Arun Kumar
Chennai, Coimbatore, Tiruchirappalli, Madurai
1 - 10 yrs
₹2L - ₹3.5L / yr
Sales
Channel Sales
Business Development
Presales
Telesales
Responsibilities:

• Set sales goals and develop sales strategies
• Research prospects and generate leads
• Contact potential and existing customers by phone, email, and in person
• Handle customer questions, inquiries, and complaints
• Meet daily, weekly, and monthly sales targets

Requirements:

• Excellent customer service and sales skills
• Strong verbal and written communication skills
• Excellent phone and presentation skills
• Strong negotiation and problem-solving skills
Read more
Infogain
Agency job
via Technogen India PvtLtd by RAHUL BATTA
NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore), Mumbai, Pune
7 - 8 yrs
₹15L - ₹16L / yr
Data steward
MDM
Tamr
Reltio
Data engineering
+7 more
  1. Data Steward :

Data Steward will collaborate and work closely within the group software engineering and business division. Data Steward has overall accountability for the group's / Divisions overall data and reporting posture by responsibly managing data assets, data lineage, and data access, supporting sound data analysis. This role requires focus on data strategy, execution, and support for projects, programs, application enhancements, and production data fixes. Makes well-thought-out decisions on complex or ambiguous data issues and establishes the data stewardship and information management strategy and direction for the group. Effectively communicates to individuals at various levels of the technical and business communities. This individual will become part of the corporate Data Quality and Data management/entity resolution team supporting various systems across the board.

 

Primary Responsibilities:

 

  • Responsible for data quality and data accuracy across all group/division delivery initiatives.
  • Responsible for data analysis, data profiling, data modeling, and data mapping capabilities.
  • Responsible for reviewing and governing data queries and DML.
  • Accountable for the assessment, delivery, quality, accuracy, and tracking of any production data fixes.
  • Accountable for the performance, quality, and alignment to requirements for all data query design and development.
  • Responsible for defining standards and best practices for data analysis, modeling, and queries.
  • Responsible for understanding end-to-end data flows and identifying data dependencies in support of delivery, release, and change management.
  • Responsible for the development and maintenance of an enterprise data dictionary that is aligned to data assets and the business glossary for the group responsible for the definition and maintenance of the group's data landscape including overlays with the technology landscape, end-to-end data flow/transformations, and data lineage.
  • Responsible for rationalizing the group's reporting posture through the definition and maintenance of a reporting strategy and roadmap.
  • Partners with the data governance team to ensure data solutions adhere to the organization’s data principles and guidelines.
  • Owns group's data assets including reports, data warehouse, etc.
  • Understand customer business use cases and be able to translate them to technical specifications and vision on how to implement a solution.
  • Accountable for defining the performance tuning needs for all group data assets and managing the implementation of those requirements within the context of group initiatives as well as steady-state production.
  • Partners with others in test data management and masking strategies and the creation of a reusable test data repository.
  • Responsible for solving data-related issues and communicating resolutions with other solution domains.
  • Actively and consistently support all efforts to simplify and enhance the Clinical Trial Predication use cases.
  • Apply knowledge in analytic and statistical algorithms to help customers explore methods to improve their business.
  • Contribute toward analytical research projects through all stages including concept formulation, determination of appropriate statistical methodology, data manipulation, research evaluation, and final research report.
  • Visualize and report data findings creatively in a variety of visual formats that appropriately provide insight to the stakeholders.
  • Achieve defined project goals within customer deadlines; proactively communicate status and escalate issues as needed.

 

Additional Responsibilities:

 

  • Strong understanding of the Software Development Life Cycle (SDLC) with Agile Methodologies
  • Knowledge and understanding of industry-standard/best practices requirements gathering methodologies.
  • Knowledge and understanding of Information Technology systems and software development.
  • Experience with data modeling and test data management tools.
  • Experience in the data integration project • Good problem solving & decision-making skills.
  • Good communication skills within the team, site, and with the customer

 

Knowledge, Skills and Abilities

 

  • Technical expertise in data architecture principles and design aspects of various DBMS and reporting concepts.
  • Solid understanding of key DBMS platforms like SQL Server, Azure SQL
  • Results-oriented, diligent, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to commit to deadlines.
  • Experience in MDM tools like MS DQ, SAS DM Studio, Tamr, Profisee, Reltio etc.
  • Experience in Report and Dashboard development
  • Statistical and Machine Learning models
  • Python (sklearn, numpy, pandas, genism)
  • Nice to Have:
  • 1yr of ETL experience
  • Natural Language Processing
  • Neural networks and Deep learning
  • xperience in keras,tensorflow,spacy, nltk, LightGBM python library

 

Interaction :  Frequently interacts with subordinate supervisors.

Education : Bachelor’s degree, preferably in Computer Science, B.E or other quantitative field related to the area of assignment. Professional certification related to the area of assignment may be required

Experience :  7 years of Pharmaceutical /Biotech/life sciences experience, 5 years of Clinical Trials experience and knowledge, Excellent Documentation, Communication, and Presentation Skills including PowerPoint

 

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos