
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.

Similar jobs
We have an opportunity in our Transformers division for Sales & Marketing role of Power Transformers division, detailed JD attached for your ready reference.
Our Product Range –
• Power Transformers up to 200 MVA and 400 kV
• Generator Transformers
• Unit Auxiliary Transformers
• Special Application Transformers
Qualification: Electrical Degree/ Diploma
Nature of Experience:
· Front line experience in Sales & Marketing, preferably tendering oriented business
· Preferable exposure in Power Transformers sales or similar Equipments
· Exposure to EB’s, Utilities, Electrical & Project Consultants, EPC contractors/ Project Houses & Industrial customers
· Technical orientation for selling capital goods products
· Field experience & ability to travel extensively
Responsibilities:
· Achieve sales targets as targeted plan
· Achieve collection targets as per plan
· Attend cold calls, generate leads as per sales plan and achieve and develop business opportunities from multiple channels
· Build and maintain relationships with large customers in the region to facilitate deep understanding of their needs and direct swift resolution of any customer queries
· Participate in negotiations with potential customers in terms of product specifications, payment terms and timelines
· Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department
· Liaise with the Project Management Cell to ensure execution of orders in line with predefined timelines and criteria
· Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department
· All customer interaction activities to be properly logged and updated in appropriate systems
· Provide timely response to the customer on any queries/issues raised by the client during finalization /execution/ post execution sales
· Keep abreast with regional developments and provide data to the marketing team on potential opportunities for expansion / diversification into new markets / geographies
· Provide inputs on market trends, competitor activities, customer feedback on products / services.
· Distribute informative product catalogues to key decision makers in targeted companies
· Conduct sales presentations to key decision makers in the SEBs and Industrial Groups for greater awareness of the productions and solutions being offered
· Undertake pre-qualification work for the company products and services with all high volume customers and ensure successful completion
· Support the Planning and Execution Department for the timely dispatch of the finished goods as per contractual terms and conditions
· Ensure timely collections from customers by as per established controls and through regular follow ups with the customer
Bharat Bijlee is a pioneer of electrical engineering in India, and one of the most trusted names in the industry today. Our primary business segments include Transformers & Projects, Electric Motors, Drives & Automation Solutions and Magnet Technology Machines, that power a spectrum of industries and the builders of the nation's infrastructure. Established seven decades ago, we take pride in our long-standing relationships with customers, partners and employees. As an employer, we believe in giving the freedom to explore, learn and chart career paths. You can look forward to a secure and nurturing association with us. To know more please visit https://www.bharatbijlee.com.
Our Product Range –
• Power Transformers up to 200 MVA and 400 kV
• Generator Transformers
• Unit Auxiliary Transformers
• Special Application Transformers
Role: Production
Locations: Airoli
Qualification: Diploma/Degree in engineering
Years of Experience: 2 to 12 years
CTC range is 5-12 LPA.
Work hours: shift working involved
Nature of Experience: exposure to any of the sections in production i.e. Core Coil Assembly, Separate Phase Assembly, Winding, VPD Ovening, Tanking
Responsibilities:
· Completion of shop floor loading & monitor closely productivity of workers.
- Ensure completion of daily production targets adhering to defined standards of cost, quality and time
- Attend productivity meetings to discuss the discrepancies in the planned vs actual plan.
- Preparation of productivity reports based on throughput & timeliness for presenting the same in productivity meetings.
- Undertake Production Planning and Control activities ensuring adherence to production targets in terms of cost, quality, throughput & timeliness Coordinate with the technical design (electrical and mechanical) function for a design review before the start of every work order and for clarifications on design parameters during production
- Ensure material requisitions are raised on time to obtain the material from the stores team
- Ensure the adherence of the workers to the shift schedule.
- Drive discipline on the shop floor and maintain healthy industrial relations in coordination with the HR function
- Drive a culture of continuous improvement in section of the production process
- Ensure appropriate training is been given to the winding team by conducting various training sessions.
- Ensure all the documentation & statutory compliances are fulfilled in timely manner to facilitate completion of all the audits.
- Identify production bottlenecks and ensure elimination of the same in coordination with the engineering function
- Drive cost savings through cost effective utilization of resources, process improvements and reduction in operational expenses / overheads
- Ensure all production related documentations / records are maintained and updated through SAP
- Ensure compliance to SOP’s ,process flows and production protocol to ensure minimum deviation from specifications
Job Profile/ Responsibility:
- Sourcing candidates of suitable calibre from various job portals (Naukri, Monster, Indeed, LinkedIn, Cutshort etc), Posting, Head Hunting, Social media, Internal and External References
- The recruiter is responsible for assessing and short-listing candidates through a systematic and multi-layered approach to create a pool of eligible candidates for Job Dost Client Organizations.
- Carrying out the prescribed Assessment for the candidates and identifying profile as per client expectation as per job roles.
- Arranging telephone, video, or in-person interviews, online assessments, coding tests for candidates.
- Maintain database of candidates in JobDost portal and also ensuring all applicants are routed through JobDost platform from interview schedule to offer
- Performing background and reference checks.
Job Requirement:
For successful execution of the job, a candidate should possess the following:
- Hands on experience in hiring positions like SAP consultants, System/Cloud Architect, Front/Backend Developer, React, Java/J2EE Developers, .Net Engineers, ASP.Net, C#.Net, VB.Net, etc.
- Bachelor’s degree in Human Resources Management or a relevant field. Handling candidates in Information Technology is a plus.
- Minimum 1 years of prior experience of as a Recruiter
- Experience with resume databases and Applicant Tracking Systems
- Experience with various sourcing methods
- Experience with conducting Assessments
- Strong verbal as well as non-verbal communication skills
- Exceptional time-management and organizational skills
Remuneration: At par with Industry along with attractive Incentives.
Why Join Us?
You will be working closely with a highly experienced team and the founders of JobDost - surely a great opportunity to learn!
As the first few members of an ever-growing team, you will play a key part in the cultures, values, and success story of our company!
We have a budding business with a solid expansion plan ahead of us and we want you to be a part of this game-changing journey!
Job Description:
Proven experience with Hyperion Planning version 11.X version or EPM Cloud
Extensive experience in developing and maintaining Hyperion Planning and Essbase applications
Strong understanding of ASO and BSO cube development
Independently handle metadata build and security
Expert level knowledge in writing business rules
Knowledge of writing basic SQLs
Experience with SmartView, web forms, financial reports, MDX queries and MXL scripting
Oracle Relational Database experience and FDMEE experience is a plus
Deep functional and technical knowledge of financial systems and business processes, especially around planning, budgeting, forecasting
Apply structure knowledge to solve problems, break down issues and identify solutions.
Strong oral and written communication skills are essential for this role
The ability to work independently and be proactive
Knowledge of integration between external systems
Analytical and assessment skills essential
Proven experience in providing system support and direct contact with users to solve issues with business applications.
Candidate profile:
- The resource should be with Hyperion planning background.
- He should be ablet to understand the existing planning business rules with the help of Sutherland team.
- He should be able to independently develop/modify the Business rules. Sutherland team will provide the required design for the change requests.
- The resource is responsible for development, testing and production deployment and support after deployment.
1. Upkeep & Maintenance of Hub(s)
2. Supervision of Housekeeping Staff
3. Inventory Management
4. Customer Complaint management
5. Routine Repairs & Maintenance
Frameworks - Springboot, Hibernate, Junit
REST / SOAP Web Services Implementation
Micro-services and Data Structures experience
SQL and exposure to Oracle or MySql or SQL Server or any standard RDBMS
Scrum or SAFe or other Agile delivery ways
Excellent communication skills (verbal and written), good interpersonal skills, ability to
understand/expand requirements & technical specs
As a Scala Developer, you are part of the development of the core applications using the Micro Service paradigm. You will join an Agile team, working closely with our product owner, building and delivering a set of Services as part of our order management and fulfilment platform. We deliver value to our business with every release, meaning that you will immediately be able to contribute and make a positive impact.
Our approach to technology is to use the right tool for the job and, through good software engineering practices such as TDD and CI/CD, to build high-quality solutions that are built with a view to maintenance.
Requirements
The Role:
- Build high-quality applications and HTTP based services.
- Work closely with technical and non-technical colleagues to ensure the services we build meet the needs of the business.
- Support development of a good understanding of business requirements and corresponding technical specifications.
- Actively contribute to planning, estimation and implementation of team work.
- Participate in code review and mentoring processes.
- Identify and plan improvements to our services and systems.
- Monitor and support production services and systems.
- Keep up with industry trends and new tools, technologies & development methods with a view to adopting best practices that fit the team and promote adoption more widely.
Relevant Skills & Experience:
The following skills and experience are relevant to the role and we are looking for someone who can hit the ground running in these areas.
- Web service application development in Scala (essential)
- Functional Programming (essential)
- API development and microservice architecture (essential)
- Patterns for building scalable, performant, distributed systems (essential)
- Databases – we use PostgreSQL (essential)
- Common libraries – we use Play, Cats and Slick (essential)
- Strong communication and collaboration skills (essential)
- Performance profiling and analysis of JVM based applications
- Messaging frameworks and patterns
- Testing frameworks and tools
- Docker, virtualisation and cloud computing – we use AWS and Vmware
- Javascript including common frameworks such as React, Angular, etc
- Linux systems administration
- Configuration tooling such as Puppet and Ansible
- Continuous delivery tools and environments
- Agile software delivery
- Troubleshooting and diagnosing complex production issues
Benefits
- Fun, happy and politics-free work culture built on the principles of lean and self organisation.
- Work with large scale systems powering global businesses.
- Competitive salary and benefits.
Note: We looking for immediate joiners. We expect the offered candidate should join within 15 days. Buyout reimbursement is available for 30 to 60 days notice period applicants who can ready join within 15 days.
To build on our success, we are looking for smart, conscientious software developers who want to work in a friendly, engaging environment and take our platform and products forward. In return, you will have the opportunity to work with the latest technologies, frameworks & methodologies in service development in an environment where we value collaboration and learning opportunities.
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!









